Chap 005

McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.

Stress

Chapter 5

5-2

Class Agenda

• Stress defined

• Types of stressors

• What can you do?

• What can organizations do?

• How important is stress?

• Best practices

5-3

5-4

Why Are Some Employees

More Stressed than Others?

5-5

Stress

• Definition

๏ A psychological response to demands

where there is something at stake and

where coping with the demands taxes or

exceeds a person’s capacity or resources

• Do you want a stress-free job?

5-6

Stress

• Which jobs are more

and less stressful, in

general?

5-7

Stress

• Which jobs are more

and less stressful, in

general?

5-8

Transactional Theory of Stress

5-9

Work Stressors

• Challenge stressors

๏ Time pressure

๏ Work complexity

๏ Work responsibility

5-10

Work Stressors

• Hindrance stressors

๏ Role conflict

๏ Role ambiguity

๏ Role overload

๏ Daily hassles

5-11

Work Stressors

• OB on Screen: Devil

Wears Prada

๏ What kinds of stressors

does Andy seem to be

experiencing?

5-12

Family Stressors

• Challenge stressors

๏ Family time demands

๏ Personal development

๏ Positive life events

5-13

Family Stressors

• Hindrance stressors

๏ Work-family conflict

๏ Financial uncertainty

๏ Negative life events

5-14

Life

Events

5-15

Coping with Stressors

5-16

Accounting for Individuals

• People differ in their ability to cope with stressors, as a

function of:

๏ Social support

๏ Instrumental support

๏ Emotional support

๏ Type A Behavior Pattern

5-17

Type A Behavior Pattern

53

5-18

Consequence

s

of Stress

5-19

Why Are Some Employees

More Stressed than Others?

5-20

Why Are Some Employees

More Stressed than Others?

Family Challenge Stressors

Family Hindrance Stressors

Work Hindrance Stressors

Work Challenge Stressors

Coping Strategies

Type A Behavior Pattern

Social Support

Work Hindrance Stressors

Work Challenge Stressors

Family Challenge Stressors

Family Hindrance Stressors

Coping Strategies

Type A Behavior Pattern

Social Support

5-21

5-22

How Important is Stress?

5-23

How Important is Stress?

5-24

Application

• Stress Management

๏ Exercise

๏ Managing hindrance stressors

๏ Improving work-life balance

๏ Improving hardiness

5-25

Application

5-26

Application

5-27

Application

5-28

Application

• What can organizations do?

๏ Assessment

๏ Reducing stressors

๏ Providing resources

๏ Reducing strains

5-29

Best Practices: Humana

5-30

Best Practices: Humana

Fortune 100

company that

administers health

care benefits

“Freewheelin” program used by

28% of employees

10 minutes of bike

riding per day can

reduce depression

30 minutes of bike

riding per day can

reduce risk of heart

disease and stroke

Would a different

program appeal to

a larger % of

employees?

5-31

Next Time

• Motivation

๏ Chapter 6