CHANNELS NETWORKS FORMS AND DIMENSIONS OF COMMUNICATION
Jan 06, 2016
CHANNELS NETWORKS
FORMS AND DIMENSIONS OF COMMUNICATION
INTRODUCTIONCommunication may be classified or categorized on the following
basis:
1. Organizational structure
Formal
Informal
2. Dimension/ Direction of communication
Upward
Downward
Lateral
Diagonal
Inward
Outward
3. Expression
Written
Oral
Non Verbal
4. Formation of networks
Wheel network
Y network
Chain network
All channel
Kite
Slash
CHANNELS OF COMMUNICATION:
COMMUNICATION ON THE BASIS OF
ORGANIZATIONAL STRUCTURE
Channels of communication may be classified into two categories:
a) Formal
b) Informal
Formal Channel of Communication
It defined as a means of communication that is formally controlled by
managers or people occupying positions in an organization.
Communication flows through formal channels. Any information,
decision, memo or reminder etc., will also follow this path.
BOARD OF DIRECTORS
MANAGING DIRECTOR
TOP LEVEL MANAGEMENT
MIDDLE LEVEL MANAGEMENT
SENIOR SUPERVISORS
FIRST LINE SUPERVISORS
EMPLOYEES/SHOP FLOOR EMPLOYEES
Organizational Pyramid/Structure
Informal Channel of CommunicationSide by side with the formal channel of communication every organization has an equally effective channel of communication namely that is the informal channel. It is not officially sanctioned.
Informal Communication :Beyond the Organizational Hierarchy
•When anyone can tell anyone else anything informally the result is a rapid flow of information along what is commonly called the grapevine
•Unofficial information travels
•Factors responsible for grapevine
Feeling of insecurity
Lack of confidence
Formation of favoured group
Some unusual happening in the organization
Personal problems of the employees
Types of Grapevine Chains
•Single strand chain-A tells something to B who tells it to C
•Group chain-One person seeks out and tells everyone the
information he has received
•Probability chain-Tells at random
•Cluster chain-Few selected
Cont….
Advantages of informal communication
•Speedy transmission
•Feedback value
•Support to other channels
•Psychological satisfaction
•Uniting force
•Creation of ideas
•Good personal relations
Disadvantages
•Cannot be taken seriously
•Does not carry complete information
•Distorts information
•It may prove counter productive
•Chances of misinterpretation
•Lack of accountability
Assignment
Effective use of the grapevine in the organization
COMMUNICATION ON THE BASIS OF DIRECTION/ DIMENSIONCommunication is multidimensional or multidirectional. There are various directions in which it flows. Within the organization, communication may flow inter scalar or intra scalar, upward or downward. Communication with the outside world may be Inward or Outward.
Let's understand these dimensions are :
a) Downward
b) Upward
c) Horizontal or lateral
d) Diagonal or crosswise
e) Inward
f) Outward
Written
Instructions
Memoranda
Letters
Handbooks
policy statements
procedures electronic news
displays
others
Oral
Instructions
Speeches
Meetings
Telephone
Loudspeaker
others
Downward communication
Cont….
Upward Communication
Communication that flows from bottom to top, or which is from lower
hierarchical level to higher level, is called upward communication. The
main function of upward communication is to supply information to
the upper levels about what is happening at the lower levels.
THE CONCEPT OF OMBUDSPERSON(Swedish
word Commissioner appointed to investigate
complaints )
Lateral or Horizontal Communication
When communication takes place between two or more persons who
are subordinates working under the same person, or those who are
working at the same level, it is called lateral or horizontal
communication. Communication transferred through lateral means
includes interdepartmental reports, requests, suggestions and
informal communication among peers at the same level and so on.
Lateral Communication
Diagonal Communication
Marketing Manager Production Mgr
Marketing Manager Training Manager
Marketing Supervisor Training Supervisor
Vertical Communication
Marketing Manager
Upward communication
Downward Communication
Marketing Supervisor
Diagonal or Crosswise Communication
Diagonal or crosswise communication includes flow of information
among persons at different levels who have no direct reporting
relationships.
Written
• company news
paper/magazine
• bulletin boards
• in house journal or
communique
Oral
• informal meetings
• lunch hour meetings
• formal conferences
• project organization meetings
• advisory authority interactions
• with line managers of different
deptts.
Diagonal or crosswise communication
Inward Communication
Inward Communication includes all the information received by the
organization from external agencies, which may be:
other organizations
government,
suppliers,
customers,
competitors
shareholders
media.
These may be in the form of
letters
emails
offers
orders
requests
suggestions
complaints
notices and so on.Cont….
Outward Communication
The communication which the organization maintains with the outside world is called outward communication.
Outward communication it may be in the form of: advertisements media interaction public relations negotiations mails telegrams letters tenders notices telephonic conversations and so on.
FORMS OF COMMUNICATIONForms of communication, can be divided into verbal or non verbal communication. Verbal communication may be oral or written. It depends upon the manner in which the message in expressed. If, it is expressed through the mouth, it is oral communication. This also includes face to face conversation, dialogue, interviews, meetings, conferences, telephonic conversation and so on. When the message is expressed through written language symbols, it is written communication and it includes reports, letters, mails, telegrams, orders and memos. When no words are used and only symbols, colours, signs, sounds or expressions help to express a message, it is termed as non verbal communication.
FORMS OF COMMUNICATION
VERBAL NON VERBAL
ORAL WRITTEN
Oral Communication•Immediate feedback•Shorter Sentences•More informal•Conversational focus•Prompt action•Focus on relations•Less detailed technical information•More personal pronouns•Simpler construction•Lesser focus on grammar•Local phrases and idioms are used
Written Communication•Delayed feedback•Longer sentences•Longer words•More formal•Focus on content and precision•Delayed action•Focus on actions•More detailed technical information•Fewer personal pronouns•More complex constructions•Useful document•Grammar accuracy
COMMUNICATION NETWORKS OR PATTERNS OF
COMMUNICATION
Given below are the most important patterns of communication or
‘communication nets:’
a) Wheel/ Y
i) Three-person wheel communication pattern.
ii) Five-person wheel communication pattern.
iii) Five-person ‘Y’ wheel communication pattern.
b) Circle
i) Four-person circle communication pattern.
ii) Five-person circle communication pattern.
c) All channel
i) Four-person all channel communication pattern.
ii) Five-person all channel communication pattern.
d) Kite
e) Chain
f) Slash
FACTORS INFLUENCING ORGANIZATIONAL
COMMUNICATION
The communication system of an organization is generally influenced
by four factors
1. Formal channels of communication
2. Authority structure
3. Job specialization ownership
4. Information ownership
Importance Effective communication is the most important
ingredient of an organization.
Organization –effective communication system.
Achievement of organizational objectives . - Proper coordination - Integration of employees in an
organization.• Social glue –keeps the organization together.• Enhances own productivity and
Organizations. (Dhirubhai Ambani)
Benefits
Effective communicati
on
EnhancedProfessional image
Strongerdecision making
Increaseproductivit
y
Quicker problem solvingHealthier
business relationshi
p
Improvedcustomer
relationship
Increased
awareness among
Better quality of document
s
Lesser misunderstandin
g