7/16/2015 1 Changing the Conversation Around Millennials who’s in the room? @jamienotter @maddiegrant
Changing the conversation around millennials AENC 2015 Annual Meeting, Jamie Notter
Feb 18, 2017
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7/16/2015
1
Changing the Conversation Around Millennials
who’s in the room?
@jamienotter @maddiegrant
7/16/2015
2
silent generation
baby boomers
7/16/2015
3
generation x
millennials
7/16/2015
4
@jamienotter
millennials
@jamienotter @maddiegrant
@jamienotter
millennials:lets change the conversation
@jamienotter @maddiegrant
7/16/2015
5
millennials
social internet(we can do this
ourselves)abundance
(raise the bar)
diversity(expect mash-ups)
Elevated status of children
(blurred lines)
@jamienotter @maddiegrant
@jamienotter
research
strongculture
millennialapproach
@jamienotter @maddiegrant
7/16/2015
6
@jamienotter
research
strongculture
millennialapproach4
@jamienotter @maddiegrant
@jamienotter
digital clear
fluid fast
the future of business
@jamienotter @maddiegrant
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7
@jamienotter
digital
@jamienotter @maddiegrant
@jamienotter
digitalWe’re working towards a culture
of continual process improvement, which gives us ample opportunity to work on
customer feedback and communication technology
advances. - Millennial, b. 1983
@jamienotter @maddiegrant
7/16/2015
8
digital
This place cares more about us, so we should care more about
this place.
- employee, American Society for Surgery of the Hand
@jamienotter @maddiegrant
@jamienotter
clear
@jamienotter @maddiegrant
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9
@jamienotter
clearThe workers are kept in the dark
about what is said about the company externally and how they get clients in. We don’t
know if they are over-promising our capabilities and capacity for
work.- Millennial, b. 1990
@jamienotter @maddiegrant
@jamienotter
clear
This system requires no managers and no boring project status meetings. It doesn’t even
require email.
- project management system at Menlo Innovations
@jamienotter @maddiegrant
7/16/2015
10
@jamienotter
fluid
@jamienotter @maddiegrant
@jamienotter
fluidI do not feel like the top-down approach will be an effective
strategy moving forward… Our organization is different and we want to feel like we have a voice at the organization we work for.
- Millennial, b. 1989
@jamienotter @maddiegrant
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11
@jamienotter
fluid
There are no lines we can’t cross in terms of creativity and what we
can do for our residents.
- employee, Quality Living, Inc.
@jamienotter @maddiegrant
@jamienotter
fast
@jamienotter @maddiegrant
7/16/2015
12
@jamienotter
fastThey are very stuck in their ways
and promote individuals who want to keep it slow. New, young workers come in with fresh ideas and perspectives, but the older folks just keep it the “way that it is” and resist trying new things.
- Millennial, b. 1983@jamienotter @maddiegrant
@jamienotter
fast
Every contact is an opportunity to establish or to strengthen a
relationship.
- employee, Happy State Bank
@jamienotter @maddiegrant
7/16/2015
13
@jamienotter
culture is everyone’s job
@jamienotter @maddiegrant
#15NTCmillennial
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14
@jamienotter
questions?
@jamienotter @maddiegrant
@jamienotter
photo credits
zappos wall: https://www.flickr.com/photos/criminalintent/4015371390
distributed network: https://www.flickr.com/photos/davegray/5429335705
clear hand: https://www.flickr.com/photos/lungcookie/7491673
computer: https://www.flickr.com/photos/lunarlogicpolska/6498449465
startup: https://www.flickr.com/photos/intelfreepress/10089197636
Storm Radar via NASA https://www.flickr.com/photos/gsfc/12504812183
@jamienotter @maddiegrant
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