CHANGES IN ADVANCE SEAT RESERVATION1 CHANGES IN ADVANCE SEAT RESERVATION • Any seats and Front row seats chargeable on routes to/from Japan: • Sales date 14.3.2017 • Travel date

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CHANGES IN ADVANCE SEAT RESERVATION •  Any seats and Front row seats chargeable on routes to/from Japan:

•  Sales date 14.3.2017 •  Travel date 3.4.2017

•  Economy Comfort seats on short haul routes when operating with

wide body aircraft: Chargeable in check-in phase as of 22.3.2017 (A350 to/from LHR)

•  New seat types short haul: Front of cabin seats (Airbus fleet) •  Sales and travel date 28.3.2017, live at 3 p.m.

•  New seat types long haul: Preferred, Window, Aisle and Middle seats •  Sales date 28.3.2017, live at 3 p.m. •  Travel date 11.4.2017

•  Changes in ASR fees (aligned)

•  Sales date 28.3.2017, live at 3 p.m. •  Travel date 11.4.2017

ECONOMY COMFORT We believe that a great trip is all about peace of mind – and that’s why we’ve created Economy Comfort. With Economy Comfort, our customers can tailor their travel experience to be even more pleasurable. The Economy Comfort package includes a seat with more legroom, boarding and exit among the first customers, and on intercontinental flights a personal amenity kit with privacy-enhancing products.

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ANCILLARY SERVICES

ECONOMY COMFORT SEAT Economy Comfort is a new seating option within Economy class, not a 3rd cabin class. It is priced attractively, offering more legroom and added comfort for customers. Economy comfort is located on first 4-5 rows, 39-43 seats per aircraft depending on the aircraft type. Benefits:

–  8-13 cm (3-5”) more legroom

–  Hammock headrests (excl. A350)

–  Boarding & exit among the first customers

–  Only on intercontinental flights: Noise-cancelling headphones

–  Only on intercontinental flights: Personal amenity kit: earplugs, eye shades, socks, toothbrush & toothpaste in cotton bag with Marimekko “Kivet” pattern

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ECONOMY COMFORT

Pricing: –  Price range 65–85 €/one way

on intercontinental flights and 30 € on short haul flights

–  PRO and AJB/SJB full flex customers free of charge

–  Platinum & oneworld Emerald free of charge

Availability: –  Sold as an ancillary service

(EMD-A) in the same way as existing seat types, via all Finnair sales channels, online check-in, check in desk at airport, onboard + many offline travel agencies.

ANCILLARY SERVICES

ADVANCE SEAT RESERVATION

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ANCILLARY SERVICES

ADVANCE SEAT RESERVATION (ASR)

•  Customers can select a seat of their choice for a fee either at the time of booking or later via Manage Booking until 72h before departure.

•  72 hours before departure Altéa runs a process called ‘theoretical seating’ to assign seats to customers who have not reserved them in advance. The seat allocation is based on customer ranking and business rules.

•  If the flight is full customers may be assigned chargeable seats free of charge (incl. Front row, Extra legroom or Economy Comfort seats) during the theoretical seating process as we have decided against putting customers on stand-by status at time of check-in. However, if the customer wishes to change their seat from what was assigned in theoretical seating, the new chosen seat may be chargeable. 5

ADVANCE SEAT RESERVATION

ANCILLARY SERVICES

•  Children will be seated together with at least one adult in the same group.

•  Online check-in opens 36 h before departure, and customers can change their allocated seat to any available seat except for Front row, Extra legroom and Economy Comfort seats on intercontinental flights and Economy Comfort seats on short haul flights, which remain chargeable also in the check-in phase.

•  Customers can pay for seats of their own choice during booking, via Manage Booking, at web check-in and at check-in or gate desks.

AVAILABLE SEAT TYPES – INTERCONTINENTAL FLIGHTS SALES 28.3. AT 3 P.M. /TRAVEL 11.4.2017

Economy Comfort seat (PCST, padis code EK)

•  Economy Comfort seats are located on the first four or five rows depending on the aircraft type in the Economy Class cabin and they are available on all our intercontinental flights.

•  Seats have 8–13 cm (3–5 inches) of extra legroom, better headrests (excl. A350), noise-cancelling headphones, amenity kit and customers can conveniently board and exit among the first customers for the flight in question.

•  Price: €65–85

Extra legroom seat (PLST, padis code L)

•  On intercontinental flights, Extra legroom seats are located on exit rows; therefore customer must be eligible to sit on an exit row seat. Please note that not all exit row seats offer extra legroom so customers are advised to select the seat marked “extra legroom”.

•  Offer up to 140 cm legroom

•  Price: €60

Children get a discount of -50% for all seats when purchased in advance.

ADVANCE SEAT RESERVATION

Front row seat (PBST, padis code K)

•  Front row seats refer to seats located in the first row of the cabin section meaning that there’s a wall in front of them. Some of the front row seats in the rear cabin are also suitable for cot/bassinet, e.g. in rows 41/42 depending on aircraft type.

•  Price: €40

Preferred seat * (PPST, padis code O)

•  Standard seats located towards the front of the aircraft, in the first three rows after Economy Comfort (rows 25-28 depending on aircraft type)

•  Price: €30

Window seat (PWST/W), Middle seat (PMST/CH) or Aisle seat (PAST/A) *

•  Standard seats when customer wants to make sure he gets a window or aisle seat or sits together with travel companions.

•  Price for Window seat: €25

•  Price for Middle seat: €15

•  Price for Aisle seat: €20

ANCILLARY SERVICES

* Please note: For flights to/from Japan, price of Preferred, Window, Aisle and Middle seats is €20

AVAILABLE SEAT TYPES – SHORT HAUL FLIGHTS FRONT OF CABIN: SALES & TRAVEL 28.3.2017 AT 3 P.M, ASR FEE CHANGES: SALES 28.3. AT 3 P.M. /TRAVEL 11.4.2017

Economy Comfort seat (PCST, padis code EK)

•  Economy Comfort seats are located on the first four or five rows depending on aircraft type in the Economy Class cabin and they are available only on some short haul routes when operating with wide body aircraft (e.g. A350 to LHR).

•  Seats have 8–13 cm (3–5 inches) of extra legroom and customers can board and exit among the first for the flight in question.

•  Price: €30

Extra legroom seat (PLST, padis code L)

•  On short haul flights, Extra legroom seats are located on exit rows; therefore customer must be eligible to sit on an exit row seat. Please note that not all exit row seats offer extra legroom so customers are advised to select the seat marked “extra legroom”.

•  Offer up to 127 cm of legroom on short haul flights and customers can board the aircraft among the first for the flight in question.

•  Price: €15–35

Children get discount of -50% for all seats when purchased in advance

ADVANCE SEAT RESERVATION

Front row seat (PBST, padis code K)

•  Seats are located in the very first row of the aircraft when operating with one-class flights meaning that there’s a wall in front of them. These seats usually feature more legroom. Some of the front row seats are also suitable for cot/bassinet (A321er).

•  Price: €12–35

Front of cabin seat (PFST, padis code FC)

•  Seats are located in rows 2-6 of short haul one-class flights operated with Airbus fleet (A319, A320 & A321s). To certain destinations, these seats also feature more legroom (e.g. Canary Islands). When purchasing these seats, the customers can board and exit among the first for the flight in question.

•  Price: €12–35

Any seat (POST, padis code CH) (standard seats located by the window, aisle or middle)

•  Any seats on short haul flights are standard seats when customer wants to make sure he gets a window or aisle seat or sits together with travel companions.

•  Price: €6–12

ANCILLARY SERVICES

SEAT SELECTION FREE OF CHARGE The following customers are entitled to free seat selection:

•  all Business Class customers

•  all customers with PRO/fully flexible Y, B, H-class tickets (all seat types)

•  on routes to/from Japan: in addition to the above, also ticket classes K, M, P, T, G are exempted and can select seat free of charge (standard seats only)

•  customers travelling on Finnair Plus award tickets (standard seats only)

•  Finnair Plus Platinum members (all seat types)

•  Finnair Plus Gold members (all except Economy Comfort seats)

•  oneworld Emerald or Sapphire members (reservations through Finnair Customer service; oneworld Emerald can choose all seat types, Sapphire: any other except Economy Comfort)

•  UM & passengers with reduced mobility (contact Finnair Customer service)

•  groups:

•  in G-class:

–  POS Finland: exempted routes include Japan, China, HKG and Korea

–  All other points of sale: standard seats in G-class are free of charge

•  in A-class seats on routes to/from Japan, China, HKG and Korea have been non-chargeable but will be chargeable for travel on/after 3.4.2017

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ADVANCE SEAT RESERVATION

Free seat selection at the check-in phase:

•  Online check-in opens 36 hours before departure

•  On intercontinental flights, Economy Comfort, Extra legroom and Front row seats remain chargeable in check-in phase

•  On short haul flights Economy Comfort seats remain chargeable in check-in phase (when operated by wide body aircraft) as of 22.3.2017

•  All other seats remain free of charge at check-in

Children:

•  Children are always seated with at least one adult on the same reservation.

•  If families wish to guarantee seats of their choice it is recommended to pay for advance seat reservation.

•  Families traveling with infants who would like to have a baby bassinet, are able to purchase a front row seat with baby bassinet facility (available in all wide body aircraft and A321-ER). No separate SSR confirmation process is required to book the baby bassinet.

ANCILLARY SERVICES

ASR TERMS & CONDITIONS General

•  A requested seat cannot be guaranteed, as it may need to be changed for operational, safety or security reasons.

Eligibility •  Customers sitting on exit row seats must

–  be at least 12 years old,

–  speak and understand English or Finnish, –  are able to use a normal seat belt without the need

of an extension belt and

–  they must be able to open the exit door if needed and assist the crew.

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ADVANCE SEAT RESERVATION

Refunds

•  The fee is non-refundable if a customer cancels the flight, are involuntarily upgraded, or in case the customer is not eligible to sit in the seat type selected.

•  The fee may be refunded if customer decides to use money, Finnair Plus points or an upgrade voucher to upgrade their travel class, or if the customer cannot be seated in the reserved seat or in a suitable alternative seat due to reasons related to Finnair.

•  If a customer decides to change their seat to a more expensive seat at time of check-in they can apply for a refund of their original seat reservation.

Changes

•  Change of dates are possible according to the terms and conditions of the flight ticket. In this case the customer needs to reserve the paid seat again for the new flight.

•  The customer can then apply for a refund of the costs of the seat reservation on the original flight.

ANCILLARY SERVICES

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