Change Management Overview: A Proven Strategy for Design and Implementation of Culture Change

Change Management Overview a proven strategy for design and implementation of culture change

Wayne Lindholm Scanlon Leadership Network

Business and Environment Series Aveda Corporation April 19, 2011

Change Management

The Key to Change management is The Human Element

http://www.dow.com/hu/?story=theHumanElement

The Human Element

The Key to the Human Element is Principle-based Leadership

Principle-based Leadership

“For over 50 years, the Scanlon Principles have stood at the very heart of engaging people to apply their full creativity, energy and commitment toward building a winning team, helping people achieve their full potential to make a difference.”

Dwane Baumgardner – CEO, retired Donnelly Mirrors, Holland, MI

Scanlon Principle-based Leadership has only Four Principles

Identity

Participation

Equity

Competence

Principle of Identity

Identity is driven by the process of education and based on three

assumptions:

ü  Change is universal and is a given

ü  Belief precedes action

ü  Every person and every organization is in the process of becoming better or becoming worse

Principle of Participation

Participation is driven by the process of responsibility.

Participation is described as the opportunity which only management can give and the responsibility which only employees can accept to influence decisions in their areas of competence.

Principle of Equity

Equity is driven by the process of accountability.

Equity is a genuine commitment to account for the needs of all stakeholders including customers, investors, and employees.

Principle of Competence

Competence is driven by the process of commitment.

Competence is the ability to respond to the constant demand for improvement and change. It requires a commitment to continual learning and development personally, professionally, and organizationally.

Principle-based Leadership is uniquely effective for Change Management . . .

ü  Values based ü  Employee-Focused ü  Time-Tested ü  Financial Benefit Proven

Principle-based Leadership is borne out of a deep respect for all employees and the enormous contributions they bring to the business if they are completely engaged.

Values Based

Principle-based Leadership transforms cultures from an “us vs. them” philosophy to one of partnerships committed to delivering results for all stakeholders.

Employee Focused

For more than 65 years, Principle-based Leadership has stood at the heart of engaging people to apply their full creativity, energy and commitment toward building a winning team.

Time-Tested

Principle-based Leadership has created high performance organizations in many different industries. On average, principle-based leadership companies achieve over a 150% return on investment while increasing compensation by 5%.

Financial Benefit Proven

Two case studies . . .

Ø  One local – Fraser One in Michigan – Landscape Forms

Path to Excellence

The Fraser journey…

Began in 2006 as “Lean MBO” CQI Quality Design team formed in Spring 2007

15 Members Across organization representation Guides: Wayne Lindholm and Scanlon Principles:

Identity --> Participation --> Equity --> Competence

Path to Excellence Training Fall 2007 Introduced Quarter Four 2007

The Path to Excellence Intent Statement

To create an overarching framework that continuously builds quality, consistency,

cooperation, safety, and better performance for the client.

Two case studies . . .

One local – Fraser Ø  One in Michigan – Landscape Forms

new for 2009

Principles

360˚ product development

Listen to customers’ needs Collaborate with product designers Get customer feedback Engage employee input Product launch – copy/graphics/display Listen to customers’ needs

Collaborate with product designers

Get customer feedback

Engage employee input

Product launch – copy/graphics/display

service We are environmentally responsible

service

We participate in the professional and commercial life of our industry. Landscape Forms supports the Landscape Architecture Foundation at the Second Century level and is a corporate member of ASLA, CSLA, IIDA, IDA, Main Street USA, BOMA and the USGBC which administers LEED.

new for ASLA

- Top Small Business with Exceptional Workplace - Leading Innovator and role model for larger businesses

Landscape Forms is Recognized . . .

Some may say “I hear what your are saying, but it sounds like

hard work.”

It is hard wok, but so is maintaining a culture by default where you don’t have fully engaged employees bringing their whole person to work.

Without fully engaged and participative employees, it is

harder work to . . .

Ø Attract, motivate and retain top talent Ø Eliminate 'culture drag' that impedes group performance Ø Create ‘change ready’ organizations that embrace change Ø Create an environment where employees freely offer their ideas Ø Development a hard-to-imitate culture of practices and behaviors Ø Create increased client loyalty and fully deliver on a brand promise

Can you envision building a change-ready culture for your

organization?

Resources Books:

o  Compression: Meeting the Challenges of Sustainability Through Vigorous Learning Enterprises by Robert W. Hall, Ph.D. o  A Whole New Mind: Why Right-Brainers Will Rule the Future by Daniel H. Pink o  Good to Great: Why Some Companies Make the Leap...And Others Don't by Jim Collins o  Identity Is Destiny: Leadership and the Roots of Value Creation by Laurence D. Ackerman and Laurence D. Ackerman o  A Whack on the Side of the Head: How You Can Be More Creative by Roger VonOech o The Wisdom of Crowds by James Surowiecki o  The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization by Peter M. Senge, Art Kleiner, Charlotte Roberts and Rick Ross o  Servant Leadership: 25th Anniversary Edition by Robert K. Greenleaf o  Scanlon EPIC Leadership Principles by Paul Davis, Larry Spears (available from Scanlon Leadership Network - [email protected] )

Monograph: o  Why Scanlon Matters by Paul Davis, Larry Spears (free publication from Scanlon Leadership Network - [email protected] )

Websites: o  Compression - www.Compression.org o  Servant-Leadership - www.SpearsCenter.org o  Scanlon Leadership Network - www.Scanlon.org

About the Speaker Wayne Lindholm

Wayne Lindholm operates a leadership development practice based in Edina, MN, and serves as president of the Scanlon Leadership Network based in Michigan. Prior to this, he worked for over 30 years leading change management programs with General Motors, Morton Salt, Warner-Lambert, and 3M. He has a passion for serving the developmental disability community and since 1998 has served as president of the Down Syndrome Foundation, a 501(c)(3) community-based foundation whose mission is to support independence for persons with Down syndrome. Lindholm holds a BS in mechanical engineering from the University of Minnesota and a MS in manufacturing systems from the University of St. Thomas.

Wayne Lindholm, President Scanlon Leadership Network

Email) [email protected] Website) www.scanlon.org

Phone) 612-240-8488