Change Management and Negotiation Group 10 Table of Contents I. Bingo Instruc.ons 3 II. Small Exercise 4 III. What is change management? 5 a) Why Change? 6 b) Why manage change 7 IV. Layers of Change Management 9 V. Challenges with Change Management 10 VI. Strategies 11 VII. Nega.ve Management 13 VIII. Posi.ve Management 14 2 Bingo! - Answer the questions on your Bingo sheet - Once you get a row or diagonal call out bingo (or just raise your hand) - One of us will come check your card and verify your answers. - First 3 people to get bingo will advance to the final round of questions for prizes! 3 3 Small Exercise 4 4 What is Change Management? 5 Management Process 6
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Change Management and Negotiation · Why Change Happens? 7 Why Manage Change? 8 Layers of Change Management 9 Buchanan and McCalman Model Introduction Layers Trigger Layer
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Change Management and Negotiation
Group 10
Table of Contents !!!!!!!!I.!Bingo!Instruc.ons ! ! ! ! ! !
Bingo! - Answer the questions on your Bingo sheet - Once you get a row or diagonal call out bingo (or just raise your hand) - One of us will come check your card and verify your answers. - First 3 people to get bingo will advance to the final round of questions for prizes!
Challenges ● Higher costs(61%): to hire, train new members or employ specialists
● Failed changes(57%): loss of data, overwrite component, overlap different versions of
the same code ● Poor software quality(75%): the system may hang, lose critical data, fail to link to
database, and data integrity suffers ● Unnecessary rework(71%): poor software quality leads to unnecessary rework to
restore the system ● Schedule(68%): training and reworking slow down the project’s progress, miss the
deadline, leading to poor performance, many bugs and lack of testing ● Other challenges: dissatisfied business customer(72%), downtime in production(50%)
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Strategies
Harvard Business School professor Dr. John P Kotter’s 8 steps to successful change 1. Establishing a Sense of Urgency 2. Choosing your Group 3. Developing a Vision 4. Communicating that Vision
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Strategies (cont’d)
5. Empowering Action 6. Generating Short-Term Wins 7. Never Letting Up 8. Make it Stick
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Negative Management ● Lack of support ● “Do as I say” ● Failure ● Result in negative effect
on productivity
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Positive Management ● Confront Fear of
Change ● Trust ● Feedbacks ● Reward
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Negotiation
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AFFECTED VS SUPERIOR
PROTESTERS ZOMBIES 16
17 Saboteurs
Case Study
The City of Lincoln, Scotland Food, Health, & Safety Team
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Questions?
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Final Round!
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- Matt - David - Sebastian - Daniel - Long - Chih-Hsuan - Amy