Change and Transformation Developing and Implementing Successful Change Efforts: The Role of Strategic Enrollment Management Doris M. Ingersoll, Ph.D., Senior Consultant Advisor, EmasPro Ronald J. Ingersoll, Ph.D., Senior Consultant Advisor, EmasPro Kathryn McFarland., Vice President for Enrollment and Online Programs, Saint Leo University, Saint Leo, Florida. Paul Dosal, Ph.D., Vice Provost for Student Success, University of South Florida, Tampa, Florida. Kevin Pollock, Ph.D., President, St. Clair County Community College, Port Huron, Michigan.
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Change and Transformation Developing and Implementing Successful Change
Efforts: The Role of Strategic Enrollment Management
Doris M. Ingersoll, Ph.D., Senior Consultant Advisor,
EmasPro
Ronald J. Ingersoll, Ph.D., Senior Consultant Advisor,
EmasPro
Kathryn McFarland., Vice President for Enrollment and Online
Programs, Saint Leo University, Saint Leo, Florida.
Paul Dosal, Ph.D., Vice Provost for Student Success,
University of South Florida, Tampa, Florida.
Kevin Pollock, Ph.D., President, St. Clair County Community
College, Port Huron, Michigan.
In the Future
• We will need to address transformation or complicated
• Set Accountability • Start date, end date, owner for each step
Insourcing Plan • Insourcing Team
• 10 Members
• Insourcing Project
Plan
• 19 Pages
• 37 Steps
• 149 Milestones
Stakeholder Commitment
• Leadership Buy-in
• Build a solid case
• Share identified opportunity/problem early in the process
• Peer Buy-in
• Benefits
• Resources needed
• Staff Buy-in
• What will change?
• What are the opportunities
Challenges
• Resources
• Technology, Facilities,
Human Resources
• Other Important Priorities
• Distance
• Risks
• Transition time
• New processes
• The unknown
Insourcing – Keys to Success
• Institutional Culture
• Support of President
• Support of Peers
• Support of Staff
Paul Dosal, PhD
Vice Provost for Student Success
Office of the Provost and Executive Vice
President of Academic Affairs
AACRAO SEM Conference
November 4 – 7, 2012
University of South Florida
• Enrollment
• Research Profile
• History
University of South Florida
USF Strategic
Plan
Student Success
AAU Aspirations
University of South Florida
Student Success
Task Force
2009-2010
University of South Florida
Fundamental
Reforms
University of South Florida
Communication strategy designed to change institutional
culture
Internal constituency
External constituency
Infographic
Information from
The College Student
Experiences Questionnaire
Assessment Summer 2012
Future Communication Strategy
CHANGE AT THE
COMMUNITY COLLEGE St. Clair County Community College
Port Huron, Michigan
Kevin Pollock, Ph.D., President
Community College Issues:
• Accountability questions
• Data Driven Agenda
• Facilitating Change
• Keeping the Focus on
Students
How do you connect:
• Response to outside “drivers” (federal, state, community);
• Internal “drivers” (staff, students, faculty);
• Institutional change and its challenges;
• Accountability issues;
• Our role in retention and student success;
St. Clair County Community College
• Achieving the Dream
• Focus on Developmental
Education
• Keeping the students in
the forefront
• Utilizing data without using
a hammer
• A Collegial Approach
• National Organization of Community College
Memberships with a focus on increasing student success,
especially students of color and low-income students
• Joining provided us with a process for defining and
reporting data related to student success and supports
the implementation of activities aimed at narrowing the
learning gaps of our students
Achieving the Dream
• Submitted application: March, 2010
• Attended National Kickoff Event: June, 2010
• Planning year: 2010/2011
• Implementation proposal submitted: May, 2011
• Implementation of Interventions began: Fall 2011
SC4 and Achieving the Dream
We began:
• Courageous
Conversations
• Working with Faculty
• Learning to work with data
• Making ATD a CAMPUS
project
• An honest review of what
we do and why we do it
St. Clair County Community College September 14, 2012
FALL SEMESTER CAMPUS UPDATE
Achieving the Dream
• Applied to become a Leader College • Additional Focus for 2012/13: Equity • Coaches visiting twice a year to monitor and provide support • Interventions Continue
• New student orientation • Developmental reading/English support for students • Math Center • Math Study Skills course • Mentoring program
Roles
• What roles could
change?
• What affect does this
have on staff?
• What did we do about
it?
Getting People on Board
• Why would we want to change? • Financial situation
• Reorganization
• Expansion
• New opportunities
• New challenges
• Better service to students?
• We are being forced to do it.
What are the advantages for change?
• For students
• For the college
• For the staff
• How can you cut
through the red tape?
St. Clair County Community College September 9, 2011
FALL SEMESTER CAMPUS UPDATE
Progress is a nice word. But change is its motivator. And change has its enemies.
~Robert Kennedy
• “…It does not take genius.
• It takes diligence.
• It takes moral clarity.
• It takes ingenuity.
• And above all, it takes a willingness to try.”
• Atul Gawande, Better: A Surgeon’s Note on Performance