Challenges for HR in Services Industry

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Challenges for HR in Services Industry

Guest Lectureby

Surya Prakash Mohapatra

at

Srusti Academy of Management, Bhubaneswar

4th July 2016


Before we take a look at Challenges for HR, let’s look at what is

happening to Work and Workforce today?


Before the Automobile Industry revolution started,

how were people commuting?


What happened after the Automobile Industry

revolution?


Passengers themselves became Drivers….


How would people commute in Future?

Driverless Cars


Driving Will Disappear…..


What would happen to WORK?

Will Work Disappear?


Technology is slowly replacing human beings at the workplace. Many of the transactional, low skilled jobs like office secretary, accountants, teller clerks, call center agents, translators, interpreters etc. have already been taken away by machines. Now many of the white collar and blue collars jobs are under threat. According to a study, Automation will displace 22.7 million US jobs by 2025.


What would happen to WORKFORCE?

Emerging Workforce Trends• By 2020, more than a 3rd of the desired core skill sets of most occupations will be skills that are

not yet considered crucial to today

• High unemployment with unfilled jobs…Rising productivity with stagnant wages..Economic recovery with declining upward mobility

• The make-up of the workforce will keep changing. Four Generations will work together by 2020

• Man and Machines will work together at the workplace

• Shifting Workforce Demographics- Workforce will be global, virtual and mobile spread across countries and cultures

• Organization Structures are Changing- Hierarchical Structures of the past are breaking down Self Empowered Teams are Emerging

HR Trends 2020Prediction 1: In-house HR will downsize and outsourcing will increase.

Prediction 2: Strategic thinking will become in-house HR’s new core competence.

Prediction 3: The pendulum will swing back to the specialist.

Prediction 4: HR will use analytics to augment its value to the Org.

Prediction 5: Technology will transform HR Function

Prediction 6: HR will leverage Social Media significantly

Prediction 6: HR will need to become more like Marketing.

Challenges for HR

• Hiring Right• On-boarding Process• Employee Attrition• Engaging with long tenured employees• Retaining Talent• Engaging with Employees

Changing Role of HR

• Brand Ambassador for the Organization• Technology Expert• Design Thinking Experts• Strategist for the Organization• Delivering Training to Facilitating Interactions• Managing the new age workforce• Big Data Expert

HR is about….

Right Tool-setRight Skill-setRight Mind-set

• Surya P Mohapatra• [email protected]• Twitter: pmsurya

Thank You

Challenges for HR in Services Industry

Recruiting & HR