CHALLENGE New York, NY Julia and the ops team at ......New York, NY FOUNDED 2014 COMPANY SIZE 50-100 Employees ... RESULT: Peak Design was able to process and manage over 600 orders

BrooklinenLAUNCHING A POP-UP STORE IN 4 WEEKS

COMPANY

Brooklinen

INDUSTRY

Home Goods

HEADQUARTERS

New York, NY

FOUNDED

2014

COMPANY SIZE

11-50 Employees

https://www.brooklinen.com

CHALLENGE

Julia and the ops team at Brooklinen were tasked with

a near-impossible initiative of launching their Soho

pop-up store in 4 weeks in time for their busy holiday

season.

www.stitchlabs.com

SOLUTION: Stitch aims to be much more than a technology solution, and

rather a partner in every customers operations. Our success managers

were able to help the BL team figure out how to operationalize the

launch of their pop-up through consultative services and functional

workflows.

FEATURES USED: Stitch extended services

RESULT: The Brooklinen team, along with our dedicated CSM, was able to

successfully launch their pop-up store in Soho just in time for the holiday

rush, without compromising on critical brand experience elements like

buy in store, ship to home, and mimicking their online shopping

experience in-store.

“Raana, our CSM acts as another Brooklinen

ops team member…she has this unique ability

to take all of our ambitions and all of the

challenges we are experiencing and interpret

them into functional workflows.”

– Julia Babina, Director of Operations at

Brooklinen

Full Case Study >

www.stitchlabs.com

BrooklinenLAUNCHING A POP-UP STORE IN 4 WEEKS

SunskiACHIEVING 20% WHOLESALE CHANNEL GROWTH

COMPANY

Sunski

INDUSTRY

Eyewear

HEADQUARTERS

San Francisco, CA

FOUNDED

2012

COMPANY SIZE

11-50 Employees

http://www.sunski.com

CHALLENGE

At the beginning of the year, Sunski — along with their

investors — set a growth goal of 30% for their

wholesale channels, both in terms of number of

accounts and revenue size for each account. With the

teams previous process of manual inventory

management, this would not be possible with their

one-person operations team.

www.stitchlabs.com

SOLUTION: Stitch integrates with each of Sunski’s sales channels and

including their wholesale ecomm store ‘The Cabana’ and their NuOrder

wholesale platform to consolidate inventory and order data into one

central location.

FEATURES USED: Multi-channel selling, Centralized Inventory, 3PL

integrations

RESULT: Centralizing all of Sunski’s inventory across their D2C and

wholesale channels has given the one-man operations team enough

visibility and control to achieve 20% of their 30% growth goal within a

few short months into the year.

“It was a pretty tall order based on the capacity of

the company. But having investors, we have to be

able to show growth. I’m not worried, though. I’m

confident we have the right set up with Stitch as

the central hub.”

– Grand Mahan, Head Of Sales Operations | Sunski

www.stitchlabs.com

SunskiACHIEVING 20% WHOLESALE CHANNEL GROWTH

SunskiCUTTING INVENTORY MANAGEMENT TIME BY OVER 60%

COMPANY

Sunski

INDUSTRY

Eyewear

HEADQUARTERS

San Francisco, CA

FOUNDED

2012

COMPANY SIZE

11-50 Employees

http://www.sunski.com

CHALLENGE

With rapidly increasing number of SKUs, multiple

sales channels, and unforgiving growth goals, Sunski’s

one-man operations team quickly found that manually

managing inventory was a huge bottleneck to their

ability to grow and scale.

www.stitchlabs.com

SOLUTION: Stitch serves as Sunski’s operational hub, integrating both

Shopify ecomm stores, NuOrder, Amazon, and two 3PL partners for a

holistic view of Sunski’s inventory.

FEATURES USED: Multi-channel selling, Centralized Inventory, 3PL

integrations

RESULT: Since implementing Stitch, Sunski was able to cut time spent on

inventory and order management by more than 60% during the height of

busy seasons from 5 hours a week to 1-2 hours.

“I have no reserves on what we’re gonna be able

to accomplish, which is total world domination

for the eyewear brand. That’s what we want, and

we know we can do it with Stitch.”

– Grand Mahan, Head Of Sales Operations | Sunski

www.stitchlabs.com

SunskiCUTTING INVENTORY MANAGEMENT TIME BY OVER 60%

SunskiIMPLEMENTING A NEW 3PL IN JUST 2 WEEKS

CHALLENGE

The Sunski team was looking to implement a second

3PL partner to handle all of their D2C orders.

However, implementing and onboarding a new 3PL

partner typically is a lengthy process.

www.stitchlabs.com

COMPANY

Sunski

INDUSTRY

Eyewear

HEADQUARTERS

San Francisco, CA

FOUNDED

2012

COMPANY SIZE

11-50 Employees

http://www.sunski.com

SOLUTION: Stitch offers proprietary, native 3PL integration services that

allow brands to implement and onboard a new 3PL partner at a fraction of

the time compared to industry standard integrations.

FEATURES USED: Proprietary, native 3PL integration with Ruby Has.

Consultative services for recommendations & introductions to partners.

RESULT: Sunski was able to implement 3PL partner Ruby Has in just two

weeks — a drastically faster timeline than average 3PL implementations,

which typically takes 5-8 weeks.

“I know if we went to some other massive ERP,

we would never get that kind of consideration…

Stitch truly gives us the omnichannel capability

and flexibility we needed in order to be

successful. I’m not worried about maxing out an

antiquated system.”

– Grand Mahan, Head Of Sales Operations | Sunski

www.stitchlabs.com

SunskiIMPLEMENTING A NEW 3PL IN JUST 2 WEEKS

THINXTAKING ON INTERNATIONAL WAREHOUSE EXPANSION

COMPANY

THINX

INDUSTRY

Health & Wellness

HEADQUARTERS

New York, NY

FOUNDED

2014

COMPANY SIZE

50-100 Employees

www.shethinx.com

CHALLENGE

THINX works with a US 3PL partner, but wanted to

set up an initial workflow of routing and fulfilling a

portion of international orders directly from their Sri

Lankan manufacturer to save on shipping costs and

delivery times. They needed a solution that could do

this quickly and without heavy investment of

resources to test this new workflow.

www.stitchlabs.com

SOLUTION: Stitch can set up custom integration with ease to allow for

flexibility in the future to add and remove additional warehouses. Stitch

also supports custom routing logic for each new fulfillment location.

FEATURES USED: 3PL integrations, API integration, Advanced Order

Routing Logistics

RESULT: Stitch was able to set this integration up + implementation of all

other workflows in THINX's operations and logistics in just 6 weeks — a

drastically shorter timeline compared to industry standards.

“We’re trying to be lean and do things smart

as opposed to with brute force. That was the

biggest reason we got Stitch.”

– Dan Wang, Senior Director of Operations |

THINX

Full Case Study >

www.stitchlabs.com

THINXTAKING ON INTERNATIONAL WAREHOUSE EXPANSION

THINXFINDING NEW PROFIT OPPORTUNITIES THROUGH MERCHANDISING

CHALLENGE

The THINX team had previously tried pre-orders and

bundles as a merchandising technique, but dismissed

the tactic due to it being too large of an operational

expenditure in order management and fulfillment.

www.stitchlabs.com

COMPANY

THINX

INDUSTRY

Health & Wellness

HEADQUARTERS

New York, NY

FOUNDED

2014

COMPANY SIZE

50-100 Employees

www.shethinx.com

SOLUTION: Stitch offers automated pre-order management that

auto-splits pre-order items from immediately fulfillable items in individual

sales orders for faster, automated fulfillment. Stitch also offers exploded

bundles to allow the team to quickly create and test bundles without

setting aside reserve stock.

FEATURES USED: Automated Pre-order Logistics, Exploded Bundles,

Advanced Order Management

RESULT: While the THINX team was in search of a narrow solution for

their international warehouse expansion plans, Stitch was able to offer a

wider range of capabilities around merchandising and order management

that the team can now leverage to increase profit opportunities.

“Stitch met our key multi-warehousing needs

for our plans to expand globally, but we also

now have the tools to do so much more that

we didn’t think was possible. We’re excited to

leverage that.”

– Dan Wang, Senior Director of Operations |

THINX

Full Case Study >

www.stitchlabs.com

THINXFINDING NEW PROFIT OPPORTUNITIES THROUGH MERCHANDISING

Peak DesignBACKORDER MANAGEMENT FOR BETTER CUSTOMER EXPERIENCE

COMPANY

Peak Design

INDUSTRY

Luxury Camera Bags & Accessories

HEADQUARTERS

San Francisco, CA

FOUNDED

2011

COMPANY SIZE

11-50 Employees

www.peakdesign.com

CHALLENGE

As a popular brand that also maintains lean inventory

across warehouses to improve cash flow, Peak Design

often has several items on backorder. When a

customer order contained a backorder, they would

either have to manually split the order to partially

fulfill the other in-stock items, or hold the entire order

until the backordered item was back in-stock.

www.stitchlabs.com

Peak DesignBACKORDER MANAGEMENT FOR BETTER CUSTOMER EXPERIENCE

SOLUTION: Stitch’s automated backorder management capabilities

would automatically split orders that contain a backordered item and

continue to partially fulfill all in-stock line items. Stitch also automatically

releases backordered items when stock becomes available.

FEATURES USED: Automated Backorder Management, Automated

Geo-location Order Routing, SPS and EDI integrations for wholesale,

Reporting and Analytics.

RESULT: Peak Design was able to process and manage over 600 orders

that contained a backordered item during the holidays to reduce the

number of angry customers, customer support tickets, and time spent on

order management.

“That’s 600 potential angry

customers, customer support tickets,

and a lot of hours manually splitting

orders. Stitch helped us cut down on

all of that tremendously.”

–Jen Howell, Director of Logistics and

Customer Success | Peak Design

Full Case Study >

www.stitchlabs.com

Peak DesignCENTRALIZED INVENTORY FOR BETTER TEAM COLLABORATION

COMPANY

Peak Design

INDUSTRY

Luxury Camera Bags & Accessories

HEADQUARTERS

San Francisco, CA

FOUNDED

2011

COMPANY SIZE

11-50 Employees

www.peakdesign.com

CHALLENGE

With 5 international warehouses, a brick-and-mortar

store, and several wholesale channels, managing

inventory across all of these channels was becoming a

really big challenge for the Peak Design team. The

team was spending hours and days of their week

sifting multiple data sources to produce monthly

accounting and finance reports.

www.stitchlabs.com

Peak DesignCENTRALIZED INVENTORY FOR BETTER TEAM COLLABORATION

SOLUTION: Stitch centralizes all of Peak Design’s inventory into one

reliable location that any team member can access to pull relevant

information for their respective positions at the company.

FEATURES USED: Automated Backorder Management, Automated

Geo-location Order Routing, SPS and EDI integrations for wholesale,

Reporting and Analytics.

RESULT: Today, Stitch functions as a central source of aggregate data on

inventory and orders that the entire team can access and self-serve

relevant information to help make decisions on activities like promotions,

future product designs, and financial reporting.

“The data was all over the place and

none of our teams — marketing,

wholesale, operations, accounting, or

finance — were getting the

information they needed. Stitch

changed that.”

–Jen Howell, Director of Logistics and

Customer Success | Peak Design

Full Case Study >

www.stitchlabs.com

Topo Designs“NOT THINKING ABOUT INVENTORY” ANYMORE

COMPANY

Topo Designs

INDUSTRY

Outdoor Apparel

HEADQUARTERS

Denver, CO

FOUNDED

2011

COMPANY SIZE

51-100 Employees

https://topodesigns.com/

CHALLENGE

With four brick-and-mortar stores, an eCommerce

site, and wholesale channels, Topo Designs needed its

operational backbone to be stable, yet

flexible—reflecting the core company value of living

on both sides of the fence.

www.stitchlabs.com

Topo Designs“NOT THINKING ABOUT INVENTORY” ANYMORE

SOLUTION: Stitch tracks inventory in real-time across all of Topo Designs

sales channels, serving as the reliable operational foundation that the

team needs to grow their business with confidence. Stitch’s many

automations and integrations also help the team gain back valuable time

to invest into building products their customers will love.

FEATURES USED: Purchase Orders, Sales Orders, Low-Stock Alerts,

Draft Orders, Reporting

RESULT: Stitch helps the Topo Designs team “not think about inventory”

anymore. They now have the peace of mind to go into weekends and big

sales with full marketing force without worrying about overselling and

jeopardizing future wholesale commitments, or having to manually

manage backorders.

"When you're selling things, having product

and knowing where it is is key and Stitch has

become the brain for that. If we want to know

when we’re getting more product in, we look

at Stitch. If we want to know how many

things we have left to sell, we look at Stitch.

It's the first thing we look at."

– Mark Hansen, CEO | Topo Designs

Full Case Study >

www.stitchlabs.com

Dogtown X SuicidalSAVING THOUSANDS OF DOLLARS ON DATA-ENTRY

COMPANY

Dogtown X Suicidal

INDUSTRY

Skater Apparel & Accessories

HEADQUARTERS

Venice, CA

FOUNDED

1976

COMPANY SIZE

1-10 Employees

https://dogtownskateboards.com

CHALLENGE

The DTXST team was spending more than three hours

a day manually entering orders and managing

inventory across multiple spreadsheets and frequent

warehouse stocktakes. With physical locations,

wholesale Amazon, and an eCommerce site, the team

was in dire need of better organization and visibility

into their operations.

www.stitchlabs.com

SOLUTION: The DTSXT team was looking for an agile platform built for

scale that also integrated well with Shopify. Stitch Labs provided both, as

well as strong integrations with ShipStation and QuickBooks, creating a

reliable tech stack the whole team can use.

FEATURES USED: Multi-Channel Fulfillment, Purchase Orders, Master of

Price, Low-stock Alerts, Reporting, Wholesale Order Processing and

Invoicing

RESULT: With Stitch DTXST has been able to gain visibility over their

inventory to make better, data-driven business decisions, as well as save

thousands of dollars by eliminating the need for an additional full-time

data-entry position.

“We’re saving tens of thousands of dollars by

not having to hire an additional team

member.”

–Chris Eidem, Global Sales Manager at DTXST

Full Case Study >

www.stitchlabs.com

Dogtown X SuicidalSAVING THOUSANDS OF DOLLARS ON DATA-ENTRY

Young & Reckless35% REDUCTION IN INVENTORY MARGIN OF ERROR

COMPANY

Young & Reckless

INDUSTRY

Fashion & Apparel

HEADQUARTERS

Los Angeles, CA

FOUNDED

2009

COMPANY SIZE

11-50 Employees

www.youngandreckless.com

CHALLENGE

Young & Reckless previously used a cumbersome ERP

and labor-intensive spreadsheets to manage their

inventory. When the team decided to split their

business into two eCommerce sites while still

managing multiple wholesale channels, they realized

they their disparate processes were leading to

inaccurate inventory counts with a margin of error of

up to 40%.

www.stitchlabs.com

SOLUTION: The Y&R team turned to Stitch for a nimble, cloud-based

solution with automated multi-channel capabilities to improve accuracy

and gain transparency into inventory across their multiple sales channels.

FEATURES USED: Multi-warehousing, Reporting

RESULT: Within a short 6 months after implementing Stitch, the Y&R

team saw 35% reduction in their margin of error in their inventory

counts from 40% down to 5%.

“By expanding into new channels and

opportunities with Stitch, our sales numbers

have increased while errors have decreased,

providing us with a scalable way to react and

grow rapidly.”

– Anjulei Aurelio, Business Operations Manager,

Young & Reckless

Full Case Study >

www.stitchlabs.com

Young & Reckless35% REDUCTION IN INVENTORY MARGIN OF ERROR

Freda Salvador50% BETTER PERFORMANCE AT PROMOTIONAL EVENTS

COMPANY

Freda Salvador

INDUSTRY

Designer Footwear

HEADQUARTERS

Sausalito, CA

FOUNDED

2011

COMPANY SIZE

11-50 Employees

www.fredasalvador.com

CHALLENGE

As Freda Salvador grew in number of sales channels,

siloed inventory data was making it difficult for the

team to accurately assess product and channel

performance. Without centralized inventory and

proper reporting, the team was not equipped to make

informed business decisions around stock allocation.

www.stitchlabs.com

SOLUTION: Stitch integrates with various POS solutions and eCommerce

platforms, including Lightspeed and WooCommerce which is what Freda

uses at their online and in-person sales channels, providing the Freda

team the visibility they need to see at a glance how products are

performing per channel.

FEATURES USED: Multi-warehousing, Velocity Reporting, Sell-through

Reporting, Cost Data, Customer Success Manager

RESULT: Just after implementing Stitch, the Freda team organized a large

promotional event that performed 50% better than expected due to

having better visibility and control into aggregated inventory data.

"With Lightspeed, Stitch, and WooCommerce

integrated, I'm able to quickly see at a glance

how products are performing. I no longer have

to download multiple reports and aggregate

them all. I have such better insight into how

the business is performing at any given

moment in time...From a fulfillment

standpoint, our workflow is 10 times better.

Everything is automated."

–Theresa Luke, Operations Manager | Freda

Salvador

Full Case Study >

www.stitchlabs.com

Freda Salvador50% BETTER PERFORMANCE AT PROMOTIONAL EVENTS

Lurking ClassPLUG-AND-PLAY INTEGRATIONS FOR SCALABILITY

COMPANY

Lurking Class

INDUSTRY

Fashion & Apparel

HEADQUARTERS

San Diego, CA

FOUNDED

2015

COMPANY SIZE

1-10 Employees

www.lurkingclass.com

CHALLENGE

As an emerging brand, Lurking Class was struggling

with highly manual processes hindering their

company expansion goals of launching into wholesale

and growing their direct sales channels. The team was

in search of a modular solution with plug-and-play

capabilities that would support future growth.

www.stitchlabs.com

SOLUTION: Stitch offers visibility and control over multi-channel

inventory through a strong integration with Shopify and EDI integrations

for wholesale. Stitch additionally integrates with many of the

best-in-class tools for operations for flexibility and scalability as the

business grows and transforms.

FEATURES USED: Multi-Channel Inventory Management,

Multi-Warehousing, Transfer Orders, Purchase Orders, Wholesale

Order Processing and Invoicing, POS Order Tracking

RESULT: Previous to Stitch, the Lurking Class team was spending an

upward of 24 hours a week on manual order and inventory management.

Now, the team has gained back a significant portion of the time that they

can spend focusing on growing the business.

“We switched to Stitch because it was really

clear to me that Stitch Labs is a company

focused on building a technology that solves

contemporary problems for modern brands.

Now, Stitch Labs is integral to running our

operations smoothly. If our operations were a

cell, Stitch would be the nucleus.”

–Christian Ottobre, Director of Operations |

Lurking Class

Full Case Study >

www.stitchlabs.com

Lurking ClassPLUG-AND-PLAY INTEGRATIONS FOR SCALABILITY

Thread WalletsLAUNCHING INTO BIG-BOX WHOLESALE RETAIL

COMPANY

Thread Wallets

INDUSTRY

Accessories

HEADQUARTERS

Provo, UT

FOUNDED

2014

COMPANY SIZE

11-50 Employees

www.threadwallets.com/

CHALLENGE

As Thread Wallets grew their distribution from one

Shopify store to three and Amazon FBA, the team

quickly realized that their disparate app solutions with

weak integrations were not equipped to handle their

rapid growth at scale.

www.stitchlabs.com

SOLUTION: Through its strong integration with Shopify and other

best-in-class tools, Stitch provides Thread Wallets a holistic view of their

operations in one centralized location for better accuracy, visibility, and

control over multiple channels.

FEATURES USED: Multi-channel Inventory Management, Purchase

Orders, Wholesale EDI and SPS Integrations

RESULT: As the Thread Wallets team prepare to launch further into

bigbox wholesale retailers to sell at Urban Outfitters and REI, they feel

confident in the operational foundation they’ve set up with Stitch and it’s

SPS integrations to support their expansion efforts.

“What it came down to was that our previous

process was working, but in order to scale, it

needed to be cleaner. Everything needed to be

in one place. And that’s what drew me into

Stitch. With Stitch, the order management

and inventory management is all right there.

There’s so many little features to Stitch to

make it what it is.”

– Colby Bauer, CEO | Thread Wallets

Full Case Study >

www.stitchlabs.com

Thread WalletsLAUNCHING INTO BIG-BOX WHOLESALE RETAIL