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CH 11: Interpersona Con ct an Con ct

Chapter 11:

Interpersonal Confict

and Confict

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Preliminaries toInterpersonal Confict

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1. Denition o interpersonalconfict Occurs when people are

interdependent

Mutually aware o incompatilegoals

!ee each other as interering withachie"ing goals

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#cont.$

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%. Myths aout interpersonalconfict Confict is est a"oided

Confict is a sign o a trouledrelationship

Confict damages a relationship

Confict is destructi"e ecause itre"eals our ad sides

In confict& there has to e a

winner and a loser

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#cont.$

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'. Interpersonal confict issues Intimacy

Power

Personal faws

Personal distance

!ocial

Distrust

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Principles oInterpersonal Confict

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1. Confict is ine"itale

%. Confict can ha"e negati"e and

positi"e e(ects )egati"e e(ects

*eads to ad eelings

+ou close yoursel o(

Increases costs

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Principles o InterpersonalConfict #cont.$

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%. )egati"e and positi"e e(ects#cont.$ Positi"e e(ects

,esol"es prolems

Impro"es relationships

Demonstrates commitment to

relationship'. Confict can ocus on content

and-or relationship issues ,elationship conficts e/uity and

power

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0. Confict styles ha"econse/uences Competing I win& you lose

"oiding I lose& you lose

ccommodating I lose& you win

Collaorating I win& you win

Compromising I win and lose2 youwin and lose

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3. Confict is infuenced y culture 4opics

5igh conte6t cultures ght aout

"iolations o group norms *ow conte6t cultures ght aout

"iolations o personal norms

)ature o confict

Confict strategies

Organi7ational norms

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Confict Management!tages

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1. !et the stage 8ight in pri"ate

9e sure you oth are ready to ght

now what you;re ghting aout

8ight aout things that can esol"ed

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Confict Management!tages #cont.$

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%. Dene the confict Dene oth content and

relationship issues

Dene the prolem in specicterms

8ocus on the present2 a"oid

gunnysac

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0. 4est the solution

3. ="aluate the solution

8act hat 8eeling hat

)egati"e argument hat

Positi"e enet hat

Creati"e new idea hat

Control o thin

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>. ccept or re?ect the solution

@. Arap it up

*earn rom the process Don;t let the confict o"erta

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Confict Management!trategies

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1. 8actors that infuence yourchoice o strategy Boals

=motional state

Cogniti"e assessment o what;sair and who caused the confict

Personality and communicationcompetence

8amily history

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Confict Management!trategies #cont.$

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%. Ainlose and winwin strategies

'. "oidance o confict and acti"eght strategies "oidance

Physical

=motional or cogniti"e

Demand withdrawal )onnegotiation

!ilencers

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0. 8orce and tal< strategies 8orce

Physically orce your position on the

other =motionally orce your position on the

other

4al< strategies ct the role o listener

=6press support and empathy

!tate thoughts and eelings

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3. 8aceattac

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>. eral aggressi"eness andargumentati"eness strategies ggressi"eness

Enproducti"e

4rying to win at the other;s e6pense

disconrming

rgumentati"eness !hould e culti"ated

rgue your point o "iew

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>. rgumentati"eness strategies#cont.$ Culti"ating argumentati"eness

9e o?ecti"e

"oid attac

Ch.11, 28 Jan

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