Ch1 what is organizational behavior

What Is Organizational Behavior

心碩一 賴柏瑞

Ch 1

What managers do ?

Management functions Management roles Management skills Effective vs Successful Managerial acti

vities

Management functions Planning- Defining goals, establishing strategy and developing plans

to coordinate activities. Organizing- Determining what tasks are to be done, who reports to

whom, how the task are to be grouped, and where decisions are to be made.

Leading- Includes motivating, directing others, selecting the most

effective communication channels, and resolving conflicts.

Controlling- Monitoring activities to ensure that they are being

accomplished as planned and correcting any significant deviations.

Management roles

Interpersonal roles- Symbolic , motivating employees and maintaining

network of outside.

Informational roles- Receives a wide variety information, transmits

information from outsiders to members of the organization, and transmits information from the organization to outsiders.

Decisional roles- Search for opportunities, make important decisions and

negotiate .

Mintzberg’s managerial roles(1960)

Management skills

Technical- The ability to apply specialized knowledge or expert

ise. Human skills- The ability to work with, understand, and motivate

other people. Conceptual skills- The mental ability to analyze anddiagnose complex

situations.

Effective v.s Successful Managerial activities

Effective is not equal to successful

Enter organizational behavior

What is OB ? A Systematic study Disciplines that contribute to OB field There are few absolute in OB OB’s challenges and opportunities Trying to build an OB model Global implication

What is OB ? OB is a field of study that investigates

the impact that individual, group, and structure

The goal is to improve an organization’s effectiveness

Concerned with what people do in an organization and how their behaviors affects the organization’s performance

Employment-related stuffs

OB is a systematic study

Systematic study- based on scientific evidence , data gathered under

controlled conditions and measured in a reasonably rigorous manner.

EBM(evidence-base management)Intuition or EBM- Use evidence as much as possible to inform your int

uition and experience.

Disciplines that contribute to OB field Psychology- Studying and Attempting to understand individual

behavior. Social psychology- Focus on peoples’ influence on one another. Sociology- Studies people on relation to their social environment or

culture. Anthropology- helped us understand differences in fundamental values,

attitudes and behaviors between different countries and organizations.

Toward an OB

discipline

Few absolute in OB

Unlike fundamental science OB was developed be applying

general concepts to a particular situation

Reflect situational, or contingency, conditions

OB’s challenges and opportunities Responding to globalization Workforce diversity Improving quality and productivity Improving customer service Improving people skills Innovation and change

OB’s challenges and opportunities-2 Coping with temporariness Working in networked organization Helping employees balance work-life

conflicts Creating a positive work environment Improving ethical delemmas

Developing an OB model

A model- An abstraction of reality which representing

some real world phenomenon.

The independent variable- Individual level- Group level- Organization system level

Developing an OB model-2

The dependent variable- Productivity- Absenteeism- Turnover- Deviant workplace behavior- OCB- Job satisfaction

A basic OB model

Summary and Implications for managers Manager need to develop their people skills OB is a field of study that investigate the

impact that individuals, groups and structure have on behavior with in organization

OB is a systematic study basing on scientific evidence

OB focus on how to make organization more effectively

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