CFO Network Event May 2012 - Presentation by David Hooton

I LOVE • SOLVING PROBLEMS

• BUILDING THINGS

• BRANDS

• NETWORKS

• TEAMS

• STARTUPS

• ALMOST ANYTHING SCIENCE & TECHNOLOGY

• BACON

WORK • IT & TELCO INDUSTRY SINCE 1996

• TELCO, GOVT, ENTERPRISE & NOT FOR PROFIT

• FOUNDED PLATFORM NETWORKS 2002

• FIRST 11 BUSINESSES TO BE CONNECTED TO NBN

THINGS I’VE DONE • R&D

• TECHNICAL ARCHITECT – HARDWARE & SOFTWARE

• NBN STRATEGY ADVISOR – TELCO & CORPORATE

• COMMS ALLIANCE NBN WORKING GROUP

• VENDORS

• PLATFORMS

• NERDS

• SECURITY

• RISKS

• REWARDS

BEHEMOTHS

• TELSTRA

• OPTUS

• IBM

• AMAZON

• GOOGLE

• MICROSOFT

SPECIALISTS

• SECURITY & MONITORING

• OFFSITE BACKUP

• HEALTHCARE

• EDUCATION

• HUMAN SERVICES

“A MODEL FOR ENABLING UBIQUITOUS, CONVENIENT,

ON-DEMAND NETWORK ACCESS TO A SHARED POOL OF

CONFIGURABLE COMPUTING RESOURCES THAT CAN RAPIDLY

PROVISIONED AND RELEASED.”

Source – National Institute of Standards & Technology

NETWORK DELIVERED UTILITIES, APPLICATIONS & SERVICES

Source – David Hooton

• 4 M BUSINESSES CUSTOMERS

• 40 M ACTIVE USERS

• 14 M EDUCATION USERS

• 5,000 BUSINESSES SIGN-UP DAILY

• 3,000 RESELLERS

• 350 THIRD PARTY APPS IN MARKETPLACE

• GOOGLE APPS RENEWAL RATES EXCEED 90%

• 90% OF GOOGLE APPS CUSTOMERS HAVE OR ARE INTERESTED

IN USING ANDROID DEVICES IN THEIR ORGANISATION

A STRONG BUSINESS CASE FOR CLOUD IS DEVELOPING

AUSTRALIAN CUSTOMERS

FLIGHT CENTRE

• 2,000 SHOPS IN 11 COUNTRIES

• SAVED 30% PER ANNUM VS. MS EXCHANGE

NSW DEPT EDUCATION

• 1.2 MILLION STUDENTS

• 66% TOTAL COST REDUCTION.

RAY WHITE, MORTGAGE CHOICE, AAPT, RMIT, GRIFFITH UNI, MACQUARIE UNI

Sheldon – Not the kind of nerd we’re looking for..

• IT NERDS WHO LACK BUSINESS AND SOCIAL ACUMEN ARE OUT.

• HIGHLY TECHNICAL BUSINESS NERDS ARE IN.

Sheldon – Not the kind of nerd we’re looking for..

Shourryya Ray -16 year old solved a 300 year old problem set by Isaac Newton

• YOUR IT TEAM WILL BE TECH SAVVY STRATEGIC BUSINESS PEOPLE

• THEY WILL UNDERSTAND YOUR BUSINESS INTIMATELY

• KPI’S WILL BE BUILT AROUND BUSINESS, NOT TECHNICAL DRIVERS


• YOU ARE GOING TO OUTSOURCE MUCH MORE OF YOUR IT FUNCTION

• IN-HOUSE IT TEAMS WILL SHRINK

• NEW ROLES WILL BLUR THE LINES BETWEEN BUSINESS AND IT


• NETWORK PERIMETER BLURRING

• 3RD PARTY ACCESS TO DATA

• INSOURCE OR OUTSOURCE?

• MONITORING

• COMPLIANCE

• PLAN FOR WHEN (NOT IF) AN INCIDENT HAPPENS

• INTEGRATION

• RESOURCE BOOKING & ALLOCATION

• VENDOR LOCK-IN

• TRAINING & EDUCATION

• VENDOR MANAGEMENT

• DISASTER RECOVERY

* Source – KPMG “Modelling the economic impact of cloud computing”

SAVINGS

• OPEX SAVINGS OF 25%

• CAPEX SAVINGS OF 50%

PRODUCTIVITY

• 75% ADOPTION, KPMG ESTIMATE THAT CLOUD ADOPTION WILL

INCREASE AUSTRALIAN GDP BY $3.32B PER ANNUM AFTER 10 YEARS.

• 50% ADOPTION CREATES $2.16B ANNUAL LONG-RUN GDP


ENVIRONMENT

• CARBON OUTPUT REDUCTION OF 30%

INNOVATION

• COLLECTIVELY FUNDED PLATFORMS & APPLICATIONS

• LOW BARRIERS TO ENTRY FOR NEW TECHNOLOGY


• MOBILITY

• COLLABORATION & SOCIAL MEDIA

• CUSTOMER EXPECTATIONS

• BLURS THE LINES BETWEEN WORK AND HOME

• HYPER CONNECTED EMPLOYEES

• HYPER CONNECTED CUSTOMERS

• HOW DO YOU MANAGE THIS?

• FACEBOOK – BRANDING & CRM

• TWITTER – TWO-WAY MARKETING

• LINKED-IN – RECRUITING & THOUGHT LEADERSHIP

• YAMMER – CORPORATE COLLABORATION

• NAB

• DELOITTE

• WESTFIELD

• MARKETING IS NOW A TWO WAY CONVERSATION

• A FLEXIBLE, CUSTOMER DRIVEN EXPERIENCE

• MULTIPLE CHANNELS OF COMMUNICATION

• SMART USE OF DATA AND APPLICATIONS TO MAKE LIFE EASY

• RECOGNITION FOR LOYALTY

TOO LATE! YOU’RE ALREADY DOING IT WHETHER YOU KNOW IT OR NOT.

• SALESFORCE.COM

• DROPBOX

• FACEBOOK

• LINKED-IN

• SKYPE

• TWITTER

YOU NEED TO THINK ABOUT:

• YOUR CURRENT STATUS

• YOUR TEAM

• YOUR VENDORS

• SECURITY

• OWNERSHIP & LEGAL STUFF

ARE YOU ALREADY USING THE CLOUD? (YOU ARE)

• SALESFORCE.COM

• DROPBOX

• GOOGLE APPS

• MICROSOFT 365

• SKYPE

• FACEBOOK

• LINKED-IN

• BACKUP & DISASTER RECOVERY

WHAT ARE YOUR CURRENT POLICIES?

• ARE THEY REASONABLE?

• WORKABLE?

• SUSTAINABLE?

• COMPETITIVE?

• DO YOU HAVE THE RIGHT TEAM?

• DOES YOUR IT GOVERNANCE FRAMEWORK FIT THE STRATEGY?

• WHAT IS YOUR COMMUNICATION AND TRAINING PLAN?

• SOME OF THESE NEW VENDORS ARE GOING TO BE VERY DIFFERENT

• PRODUCTS WILL BECOME DEEPLY INTEGRATED INTO YOUR BUSINESS

• RELATIONSHIPS WILL OFTEN BE CROSS-JURISDICTIONAL

• DISASTER & EXIT STRATEGIES MATTER

• INTEGRATION & TRAINING CRITICAL

• RADICAL CHANGES IN YOUR NETWORK

• REQUIREMENT FOR HIGHLY SKILLED SECURITY EXPERTS

• INSOURCE OR OUTSOURCE?

• SECURITY POLICY TRAINING REQUIRED FOR ALL STAFF

• REGULAR AUDIT AND COMPLIANCE CRITICAL

• INCIDENT MANAGEMENT PLAN

• $1.1M FINES FOR REPEAT BREACHES

• YOU NEED TO TAKE THIS SERIOUSLY TOO

• MULTI-JURISDICTION RELATIONSHIPS CAN BE TRICKY

• IS YOUR IP IS PROTECTED IN EVERY JURISDICTION IT’S EXPOSED TO?

• DO YOUR POLICIES LEAVE YOUR DATA USABLE AND PROTECTED?

CONTACT INFO:

<E> [email protected]

<T> @DAVE_HOOTON

<W> WWW.HOOTON.ORG

<P> +61 415 850 000

mailto:[email protected]

CFO Network Event May 2012 - Presentation by David Hooton

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