Certified Supply Chain Professional (CSCP) by Information Booklet for 2017 Version 2017.01 effective from 9-Mar-2017 Brought to you in India by: Developing People for Businesses to Succeed KnoWerX Education (India) Private Limited • Distinguish yourself as a supply chain expert • Attain knowledge to effectively manage global supply chain activities • Master concepts that create consistency and foster collaboration through best practices, common terminology, and corporate-wide communication • Predict outcomes more accurately • Maximize ROI on systems and technologies • Increase professional value and efficiency of the workplace environment • Enhance credibility among peers, employers, and customers • Accelerate career development and better employment opportunities • Increase potential for higher salaries and job satisfaction • Gain proven learning and organizational skills to strategically streamline operations and drive profits • Increase recognition within the industry globally
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Certified Supply Chain Professional (CSCP)
by
Information Booklet for 2017 Version 2017.01 effective from 9-Mar-2017
Brought to you in India by:
Developing People for Businesses to Succeed
KnoWerX Education (India) Private Limited
• Distinguish yourself as a supply chain expert
• Attain knowledge to effectively manage global supply chain activities
• Master concepts that create consistency and foster collaboration through best
practices, common terminology, and corporate-wide communication
• Predict outcomes more accurately
• Maximize ROI on systems and technologies
• Increase professional value and efficiency of the workplace environment
• Enhance credibility among peers, employers, and customers
• Accelerate career development and better employment opportunities
• Increase potential for higher salaries and job satisfaction
• Gain proven learning and organizational skills to strategically streamline operations
and drive profits
• Increase recognition within the industry globally
About KnoWerX Since 1992, the founders of KnoWerX Education (India) Private Limited
(KnoWerX) www.knowerx.com have been relentlessly working with a
vision to be a leader in developing people for businesses to succeed.
The mission of KnoWerX is to empower and recognize individuals and
organizations to be successful through life-long learning.
KnoWerX is a resource for individuals for best-practices knowledge and
certification in respective areas. KnoWerX is also a resource for
organizations for providing training to their employees and using
consultancy services. KnoWerX is also putting its efforts in collecting,
sorting, organizing and making available business process knowledge in
easy to learn forms. The benefits to individuals are better ability to
perform, better pay and faster growth. The benefits to organizations are
better operational efficiency, more profit, higher growth and better
ability to stay ahead than competition. The service providers
additionally benefit by improving skills of their employees and having
more satisfied customers.
More than 12,500 individuals have taken approx. 32,000 certification
exams through KnoWerX in India spanning across I.T. companies,
consultancy firms, manufacturing companies, distribution companies,
logistics service providers, BPO service providers, business schools, and
other organizations. More than 90 corporate customers have tapped
the knowledge of KnoWerX constantly through various training and
consultancy assignments.
About APICS Established in 1957 as not-for-profit,
APICS www.apics.org is the leading
professional association for supply chain
and operations management and the
premier provider of research, education
and certification programs that elevate
end-to-end supply chain excellence,
innovation and resilience. With over
45,000 members and more than 250
international partners, APICS is
transforming the way people do business,
drive growth and reach global customers.
Individuals and companies have relied on
APICS for its superior training,
internationally recognized certifications,
comprehensive resources, and worldwide
network of accomplished industry
professionals.
APICS Mission:
• APICS builds and validates
knowledge in supply chain and
operations management. We enable
our community of members,
affiliates, and customers to lead in
the global marketplace.
About APICS Certification APICS’ world renowned certification programs APICS Certified in Logistics, Transportation and Distribution (CLTD),
APICS Certified in Production and Inventory Management (CPIM) and APICS Certified Supply Chain Professional (CSCP)
provide operations management professionals with relevant, essential education that equips them for today’s fast-
changing market place.
The APICS CSCP program is the only certification that encompasses the entire global supply chain. It covers a breadth
of topics -- globalization, logistics, supplier and customer relationship management, IT enablement, logistics, etc. It
provides a thorough understanding of supply chain so employees can identify opportunities for improvement within
a company. It sets the standard for supply chain certification and is accepted by leading companies worldwide. It is
divided in to three modules within a single exam. By earning the APICS CSCP designation, one demonstrates
significant commitment to supply chain management profession and career, distinguishes himself as an industry
expert, and excels with newly acquired specialized knowledge.
The APICS CPIM program takes an in-depth look at the production and inventory activities within the internal
operations of a company. It is divided into five process-oriented topic areas to provide participants with the best
possible educational assessment and knowledge base. It focuses primarily on manufacturing and provides an in-
depth view of materials management, master scheduling, production planning, forecasting, and quality improvement
within the confines of the operation. Obtaining an APICS certification shows a commitment to the profession that
leads to a sense of accomplishment, demonstrates value to the employer, enhances earning potential, and provides a
path to career advancement.
The APICS CLTD program covers a comprehensive body of knowledge that sets the global standard for best practices
in logistics, transportation and distribution. It consists of eight modules with one single exam that reflects critical
areas in logistics, transportation and distribution for the roles and responsibilities of logistics managers. It sets the
standard for logistics certification. Designees stand out from their peers, and demonstrate a commitment to
advancing both their career and their company’s operations. Names of eight modules are: Logistics and Supply Chain,
Capacity Planning and Demand Management, Order Management, Inventory and Warehouse Management,
Transportation, Global Logistics Considerations, Logistics Network Design, and, Reverse Logistics and Sustainability.
“CSCP is a world-wide recognized and accepted certification adding a lot of value to the careers of
people who clear this exam. It really has helped me a lot in my career and I personally feel that CSCP
definitely separates the best from the rest.”
– Pandurang Bugadikatti, CPIM, CSCP
(Mr. Pandurang Bugadikatti is a B.E. in Industrial Production from Gogte Institute of Technology,
Belgaum and has 9 years of experience in SCM domain. Currently he is working as Senior
Engineer – Quality Assurance in Oracle Value Chain Planning Team.)
“CSCP helped me to understand overall global nature of supply chain and intricacies of such global
operations – at operations level. It helps me to prioritize different action items and gain better
efficiencies and effectiveness of operations.”
– Shashank Tilak, CPIM, CSCP, PLS
(Mr. Shashank Tilak is a B. Tech. from I.I.T. Bombay and G.I.I.I.E. from I.I.I.E. Mumbai. He has
more than three decades of experience in project management, application development, etc.
Currently he is a consultant and a trainer.)
“APICS has given my career a guiding thrust that it probably lacked. Having worked in the supply
chain domain at Hero Honda Motors my knowledge of the field was limited. APICS has changed my
professional life for better and forever.”
– Manav Virdi, CPIM, CSCP
(Mr. Manav Virdi is a B.Tech. from NIT, Hamirpur and MBA Operations from SIOM, Nasik.
Currently he is a consultant with the Operations Advisory group, PriceWaterhouseCoopers.)
“CSCP body of knowledge gave me in depth knowledge of supply chain best practices. I have
observed sharp increase in my knowledge level and confidence level. When I talk to my customers or
working on some solution design, I feel the marked difference in my approach and knowledge. Going
for CSCP test is one of the best decisions I have made in my career.”
– Arindam Sen, CSCP
(Mr. Arindam Sen has a master’s degree in engineering from Jadavpur University. He headed the
Oracle EBS Practice and was Project Director – Emerging Vertical at Hexaware Technologies Ltd.,
Mumbai. Currently, he is heading VSOM Group at HCL Technologies Ltd., Bengaluru.)
“APICS certification has given me opportunity to understand the overall supply chain with
contemporary terminology used to describe its parameters. It has created a solid foundation for my
consulting career and given me recognition as a Supply Chain Consultant.”
– Suman Kumar, CPIM, CSCP
(Mr. Suman Kumar has done his master’s in business management from S. P. Jain Institute of
Management and Research, Mumbai. Currently, he is a Manufacturing Consultant at McKinsey &
Company, Inc., Mumbai.)
“... CSCP is recognized worldwide and carries high value in all consulting, FMCG and IT firms ... this
certification helped me in two ways ... one, certification gave me end to end view of supply chain
right from functional perspective to technologies used ... second, it gave me edge during campus
placements to get desired job profile ...”
– Avdhut Hirave, CSCP
(Mr. Avdhut Hirave was pursuing his master’s in business management in 2007-2009 at the S. P.
Jain Institute of Management and Research, Mumbai. Currently, he is working as Senior BPM
Consultant at Wipro Consulting Services, Pune.)
All policies and procedures in this information booklet are subject to change without notice. 1
Table of Contents Table of Contents ...................................................................................................................................... 1 Certified Supply Chain Professional ............................................................................................................. 3
Exam Requirements ................................................................................................................................... 5 Module 1: Supply Chain Design ............................................................................................................... 5 Module 2: Supply Chain Planning and Execution ....................................................................................... 5 Module 3: Supply Chain Improvement and Best Practices ......................................................................... 6 Exam Information .................................................................................................................................. 9
Test Format and Number of Questions on the Exam.............................................................................. 9 Length of the Exam ............................................................................................................................. 9 Exam Development ............................................................................................................................ 9 APICS CSCP Score Range ...................................................................................................................... 9 Exam Scoring ...................................................................................................................................... 9 Exam delivery ................................................................................................................................... 10 Exam dates ...................................................................................................................................... 10
Sourcing Reference Materials for Study ................................................................................................. 10 Exam Preparation Methods................................................................................................................... 12
Exam Fees and Exam Centres .................................................................................................................... 15 Exam Fees ........................................................................................................................................... 15 Limited Period Promotional Offer .......................................................................................................... 16 Volume Rebate .................................................................................................................................... 17 Referral Incentive ................................................................................................................................. 17 Test Centres and Seat Availability .......................................................................................................... 17
Purchasing Exam Credit and Scheduling an Exam ....................................................................................... 17 Step 1: Selecting Personal Identifications and Obtaining an APICS ID ........................................................ 17
Special Test Accommodations ........................................................................................................... 19 Step 2: Applying for Eligibility ................................................................................................................ 20
Step 3: Become an APICS PLUS Member (Optional) ................................................................................. 20 Step 4: Purchasing an Exam Credit ......................................................................................................... 20
Rescheduling an Exam ...................................................................................................................... 22 Cancelling an Exam ........................................................................................................................... 22 Name changes .................................................................................................................................. 23
On the Day of the Exam ............................................................................................................................ 23 APICS Code of Ethics ............................................................................................................................. 23 Reporting to the Test Centre ................................................................................................................. 23 What to Bring ...................................................................................................................................... 24 What Not to Bring ................................................................................................................................ 24 Emergencies ........................................................................................................................................ 24 Test Security ........................................................................................................................................ 25 Breaks ................................................................................................................................................. 25 Misconduct .......................................................................................................................................... 26 No-show Policy .................................................................................................................................... 26 Score Report ........................................................................................................................................ 26 Test Centre Closures ............................................................................................................................. 27
After Exam Day ........................................................................................................................................ 27 APICS CSCP Certificates ......................................................................................................................... 27 Retaking the Exams .............................................................................................................................. 27 Your Feedback ..................................................................................................................................... 27 Credential Verification .......................................................................................................................... 27 Appeals Policy ...................................................................................................................................... 27
All policies and procedures in this information booklet are subject to change without notice. 2
APICS Privacy Policy .............................................................................................................................. 28 Post Certification ..................................................................................................................................... 28
Formal Recognition Letter to Your Employer .......................................................................................... 28 Certification Maintenance .................................................................................................................... 28 Track Progress Toward the APICS CSCP Designation ................................................................................ 28
Frequently Asked Questions ..................................................................................................................... 28 Whom Should You Contact? .................................................................................................................. 34
All policies and procedures in this information booklet are subject to change without notice. 3
Certified Supply Chain Professional The APICS Certified Supply Chain Professional (CSCP) program is recognized worldwide as the
premier supply chain management education and certification program.
The APICS CSCP program takes a broad view of operations, extending beyond internal operations to
encompass the entire supply chain—from supplier, through the company, to the end consumer. The
program provides professionals with the knowledge necessary to understand and manage the
integration and coordination of end-to-end supply chain activities. The APICS CSCP program is
divided into three modules to provide participants with the best possible educational assessment
and knowledge base.
With the APICS CSCP program you can take your career and organization in a new and exciting
direction. Shape your future, align your goals, and distinguish yourself from the competition. In this
challenging global marketplace, only the most well-trained, well-educated professionals will be
sought after by employers and valued by organizations. Join their ranks today by earning the APICS
CSCP designation.
More than 20,000 professionals have earned the APICS CSCP designation since the program was
introduced in 2006. By earning the APICS CSCP designation, you demonstrate that you have
mastered the APICS supply chain management body of knowledge, and that you are committed to
the profession. Individuals must pass one comprehensive exam to earn the APICS CSCP designation
and 20 maintenance points.
APICS CSCP Program Benefits:
• The APICS CSCP certification encompasses the entire supply chain.
Although there are other certifications that cover certain supply chain segments like green
and procurement, the APICS CSCP covers the entire supply chain, from supplier through your
enterprise to the end customer. The APICS CSCP program takes you beyond supply to master
the entire supply chain, because managing both supplier and customer relationships is the
only path to an integrated supply chain. You will also be exposed to an information
technology component, which is the heart of any sophisticated global supply chain.
• The APICS CSCP sets the standard for certification. It is administered in 160 countries
(through Pearson VUE) and preferred by leading companies worldwide.
Since its introduction in 2006, the APICS Certified Supply Chain Professional (CSCP) program
has quickly become the global standard for professional competence in end-to-end supply
chain management. The APICS CSCP exam is administered in more than 160 countries
(through Pearson VUE) worldwide and has been accepted by leading companies around the
world from multinational corporations to small, local companies.
• Join more than 20,000 APICS CSCP designees worldwide.
Thousands of people have become APICS CSCP designees, and more continue to pursue this
valuable credential. APICS CSCPs work in more than 160 countries (through Pearson VUE)
and are employed in a variety of industries, including distribution, metal fabrication,
food/beverage, pharmaceuticals, health care, electronics, and service organizations.
• Employers and recruiters seek APICS CSCP designees.
Employing people with knowledge of the entire supply chain is valuable to employers.
Increasingly, recruiters and employers prefer candidates with APICS CSCP credentials. Recent
Web searches of globalgateway, monster.com, workopolis.ca, and careerbuilder.com show a
All policies and procedures in this information booklet are subject to change without notice. 4
growing number of job ads referring to the APICS CSCP. Some corporations are now
requiring APICS CSCP certification for job families and as prerequisites for promotions.
• The APICS CSCP increases your professional value and secures your future.
The APICS CSCP can help you advance your career. According to a recent Logistics
Management survey, professionals with APICS certifications earn an average of 21% more
than their counterparts. Individuals and organizations have been using the APICS CSCP
program as a professional development and certification exam preparation tool to enhance
their supply chain management knowledge, skills, and expertise as they add value to their
team. More and more Individuals are attributing their career advancement and job security
to their APICS CSCP accomplishments.
By earning the APICS CSCP designation, you will demonstrate significant commitment to your
profession and your career, distinguish yourself as an industry expert, and excel with your newly
acquired specialized knowledge.
Earn the APICS CSCP designation to display your motivation and establish yourself as an industry
resource and your commitment to excellence in the supply chain management profession.
How You Benefit:
The program will give you more credibility and recognition in your workplace. You can distinguish
yourself by committing to continued education that will help you sharpen your skills. This program
gives you the opportunity to master supply chain management and all its facets – all on the cutting
edge of new developments and concepts. Also see this video: https://www.youtube.com/watch?x-yt-
You may also download the document from http://www.apics.org/scaledscore.
Exam delivery
Exams are administered via computer-based testing (CBT) through the Pearson VUE
(http://www.pearsonvue.com) network of test centres. Whether starting a new career, further
developing their skills to improve an existing one, adding to their qualifications for a promotion,
taking school entrance exams or simply for professional development, people taking tests want a
reliable, convenient and hassle-free experience. Pearson VUE serves as an industry gatekeeper,
ensuring that people legitimately earn the credentials they seek to achieve, and thereby
guaranteeing a fair testing experience for all who come through its doors.
Exam dates
Exams are delivered throughout the year.
You can purchase and schedule an exam anytime during the whole year. It is best to purchase and
schedule an exam as early as possible as seats are limited and exam slots are assigned on a first-
come, first-served basis.
Sourcing Reference Materials for Study
Please use one of the following methods. Please allow 8 working days to send you the materials:
The secret to completing your certification fast and accelerating your career is to schedule your exam first after estimated exam preparation time and adding a contingency. Only when you schedule the exam, your commitment to prepare for the exam starts. Our experience shows that individual who do not schedule the exam first, keep procrastinating for years for want of time and money and miss career growth. Individuals who schedule the exam first, somehow make time and money, both, available.
All policies and procedures in this information booklet are subject to change without notice. 11
• Make a 100% advance payment by an Electronic Fund Transfer from ICICI/HDFC bank to the
respective bank account of KnoWerX. Communicate the list of materials to be sent with
appropriate address and contact numbers for couriering, by e-mail to one of the e-mails
All policies and procedures in this information booklet are subject to change without notice. 15
Classes. The course fee is US$1,795.00 for APICS PLUS members (use partner
referral code XEKNOW88) or US$1,995.00 for Non-APICS PLUS members.
As we send all materials by courier, while specifying your mailing address, please be sure that
someone is always there in the daytime to receive courier documents at that address, and hand-over
to you the same day. Please avoid giving the address of a large organisation, as our experience
shows that courier documents may get lost, or reach late, or handled carelessly. If a document
returns back for whatever reason, we will resend it only after recovering the actual shipping and
handling charges + ₹200 for resending it to you.
If you stay outside India and want us to courier to an address outside India, the courier charges will
be charged extra. We prefer that you give us an address in India for couriering.
Exam Fees and Exam Centres
Exam Fees
The fee calculation is based on 5% discount over the APICS CSCP CBT exam fee rack rates for
countries outside North America:
Name of
the Exam
Against 100% Advance Payment to KnoWerX Only (US$)
APICS Student
Member
APICS PLUS
Member (use partner
referral code
XEKNOW88)
Non-APICS PLUS
Member Retake
Certified
Supply
Chain
Professional
US$ 945.00 US$ 997.50 US$ 1,235.00 US$ 517.50
To calculate fee to be remitted to KnoWerX:
1. For example, for CSCP exam to be taken by a Non-APICS PLUS member, the amount will be
US$ 1,235.00.
2. Go to http://www.rbi.org.in. Check the exchange rate for the day KnoWerX will receive the
remittance in their bank account. Usually this rate is updated after 1:30 pm from Monday to
Friday on working days. Add ₹1.50 to this exchange rate (mark-up and Government service
tax charged by bank to us. You may be charged a mark-up of ₹2.50 to ₹3.00 plus
Government service tax on credit cards). For example, on 26-Oct-2016 the exchange rate
was 66.7621. So, the fee in Rupees from previous step will be ₹84,303.69.
On http://www.apics.org, you may be encouraged to purchase the ATT on the APICS website online. Please DO NOT BUY ATT on APICS website, else you may miss the 5% discount on exam fee offered by KnoWerX and you may end up paying approx. ₹2.50 more on the exchange rate as charged by all credit cards. Once you pay on APICS website, no refund or any kind of support is possible from KnoWerX.
All policies and procedures in this information booklet are subject to change without notice. 16
3. Round-off the fee to nearest ₹10. Therefore, the final fee from the previous step will be
₹84,300. This is the amount to be remitted to KnoWerX and must be received by KnoWerX
on the same day.
Please request an MS-Excel sheet from KnoWerX that has all the calculations built-in. This Excel
sheet is updated and available after 1:30 p.m. on RBI (Reserve Bank of India) working days.
All APICS PLUS members (use partner referral code XEKNOW88) enjoy a discounted fee under the
column ‘APICS PLUS member’. Others pay ‘Non-APICS PLUS member’ fee. You must be an APICS
PLUS member on the date of receipt of fees by KnoWerX in their bank account. Students get free
membership. Others can pay US$ 160 (including service tax, when paid to KnoWerX) to KnoWerX to
become an APICS PLUS member. Pay APICS PLUS membership fee to KnoWerX here:
An exam credit is used in order to request an Authorization to Test (ATT) from APICS, and is valid for
six months from the date of issuance. The exam credits are non-transferable and non-refundable. No
extension of the validity is possible under any circumstances. If exam credit expires without being
used to request an ATT, you will forfeit the exam fee.
On http://www.apics.org, you may be encouraged to purchase the ATT on the APICS website online. Please DO NOT BUY ATT on APICS website, else you may miss the 5% discount on exam fee offered by KnoWerX and you may end up paying approx. ₹2.50 more on the exchange rate as charged by all credit cards. Once you pay on APICS website, no refund or any kind of support is possible from KnoWerX.
All policies and procedures in this information booklet are subject to change without notice. 21
Please follow the steps below to purchase an exam credit:
• If you plan to make payment though NEFT (National Electronic Fund Transfer), at least five
days before you want to make the payment, add KnoWerX as the beneficiary in your online
bank account to be able to do fund transfer through NEFT.
• On the day you would like to make payment through NEFT, after RBI has published the day’s
exchange rate (around 1:30 p.m.), request KnoWerX to email you MS-Excel APICS Fees
Calculation sheet and MS-Excel APICS CBT Purchase Form.
• Make the NEFT in to KnoWerX bank account as per MS-Excel APICS Fees Calculation sheet
and note down the reference number. You may also pay through credit card using the links
given below.
• Fill in the MS-Excel APICS CBT Purchase Form and send it as an email to one of the e-mails