Certified Software Q lit A l tQuality Analyst€¦ · Certified Software Q lit A l tQuality Analyst ... Steve Bender PMP CSQA CSTE CQESteve Bender, PMP, CSQA, ... (CBOK) for the Certified
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CSQA Course ObjectivesCSQA Course Objectives• Help the quality professional study and prepare for the
CSQA examinationCSQA examination.• Reinforce current knowledge• Re-introduce concepts that may not be used everyday• Explain the rationale for use within the IT Industry• Highlight sample questions, both multiple choice and essay
type responses.yp p• Provide you with a background of the IT quality
fundamentals
– Due to time limitations of this course, it is not intended to cover all the components of the common body of knowledge in great depth
• The IT and software quality industry is competitive• Recognition by peers
P f f f i d kill i th IT fi ld• Proof of your profession and skills in the IT field• Increased confidence in personal capabilities • Indicates a professional level of competence• Indicates a professional level of competence • Potentially more rapid career advancement • Greater acceptance in the role as advisor to p
• Satisfy all of the prerequisites required prior to applying for candidacycandidacy– $350.00 Administration fee (includes study guide)
• One of the following must be met:– 4 + 2 = Bachelor’s degree in an accredited college-level
institution and 2 years experience or…– 2 + 4 = Associate’s degree and 4 years experience or…g y p– 0 + 6 = No degree and 6 years experience in the IT service
area• Subscribe to the Code of EthicsSubscribe to the Code of Ethics • Submit a completed Certification Candidacy Application
Course Table of ContentsCourse Table of ContentsReview of Skill Categories in the Common Body of Knowledge (CBOK) for the Certified Software Quality Analyst:(CBOK) for the Certified Software Quality Analyst:
• Quality Principles• Quality Leadershipy p• Quality Baselines• Quality Assurance• Quality Planning• Quality Planning• Define, Build, Implement, and Improve Work Processes• Quality Control Practices• Metrics and Measurement• Internal Control and Security• Outsourcing, COTS, and Contracting Quality
Quality Principles and ConceptsQuality Principles and Concepts• Vocabulary• Different Views of Quality• Quality Concepts and Practices• Quality Control and Quality Assurance• Quality Pioneers Approach to Quality
– Reporting defects to identify opportunities for process improvement
Quality Vocabulary
Producer’s view of Quality:Per Philip Crosby:
Conformance to requirementsConformance to requirements• Doing the right thing• Doing it the right wayDoing it the right way• Doing it right the first time• Doing it on time without exceeding cost
Customer’s view of Quality:From Joseph Juran and W. Edwards Deming
Fit for useFit for use• Receiving the right product for use• Being satisfied that needs have been metBeing satisfied that needs have been met• Expectations have been met• Treated with integrity, courtesy, and respect
The perspective of the organization (which may be external to the producer’s company, such as anexternal to the producer s company, such as an independent vendor) that provides either the producer and/or the provider with products and services needed to meet the requirements of theservices needed to meet the requirements of the customer.
ExerciseQuality factors have frequently been used as a basis for measuring the quality of an information system. Listed below are two of those
lit f tquality factors.Define each of the quality factors and provide an effective measure or metric for each of these quality factors?
Ease of Use: • Effort required to learn, operate, prepare input and interpret output of the
/ tprogram/system. • Customer surveys targeted to a specific customer control group.• How many clicks it takes the user to find the object
Maintainability –• The effort required to locate and fix errors in the program/system. • The recording of how long it takes to make a change to code that has
The PDCA CycleThe PDCA CyclePlan (P): Devise a plan( ) p
• Objectives are quantitatively defined• Policies are definedPolicies are defined• Practices/processes used to achieve the goals• Objectives are Identified