Certificate Management for your ICE Serverdownload.ingeniussoftware.com/ICE/docs/Salesforce/General... · 2018-10-20 · Certificate Management for your ICE Server ... 4.1 Creating
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1.1 Server Certificate Status ............................................................................................................... 4 1.2 Bound Certificate Highlighting ....................................................................................................... 4
2 Installing a Certificate............................................................................................................................. 5
2.1 Import a Certificate ........................................................................................................................ 5 2.2 Bind a Certificate ........................................................................................................................... 6 2.3 Converting to/from secure protocol after ICE is already installed ................................................. 7
4 Additional Certificate Information ......................................................................................................... 13
4.1 Creating a new Certificate Server for your Domain – Windows 2008 R2 ................................... 13 4.2 Verify the install of the Certificate Server on your Domain ......................................................... 14 4.3 References .................................................................................................................................. 14
The Certificate Management for the ICE Server supports the ability to import certificates into the local machine store, request and retrieve domain certificates from a certification authority, generate self-signed certificates, as well as bind and unbind certificates. The tool displays only the certificates located in the personal directory of the local machine store.
The Certificate Management can be found on the Configuration/General Tab of the ICE Server Configuration Tool.
When viewing the Certificate Management within the ICE Server Configuration Tool, the certificate status
for the ICE server will be display in the top left corner of the tool.
1.2 Bound Certificate Highlighting
All certificates in the personal directory of the local machine store will be displayed in the list. Any certificates that are bound will be highlighted green and the ports which they are bound to will display in the Ports column.
Note: This feature is available to users running Windows Server 2008 and above. For unsupported operating systems the "Request Domain Certificate..." button will not be visible.
Note: The ‘Create Certificate Request” button will be disabled if there are no pingable certification authorities present.
A request for a domain certificate can be submitted to a certification authority through the "Create
Certificate Request" button.
From here, you can do three things:
Create a domain certificate request.
Retrieve a pending domain certificate request.
Create a third party certificate request to be saved and submitted to a certificate provider.
Once a certificate type is selected the options for the certificate type will appear.
Note: This feature is available to users running Windows Server 2008 and above. For unsupported. For
unsupported operating systems the "Generate Self-Signed Certificate..." button will not be visible.
Note: Self-signed certificates can be useful for testing and Q/A environments but should not be used for deployed call center environments.
Generating a self-signed certificate can be done from within the tool. As with a domain certificate the name of the certificate will be the same as the host name of the ICE server. When the button is pressed a self-signed certificate will be created and installed into the machine store. It will also appear in the list of certificates for the user to choose from.
3.5 Additional Features
Right-clicking on the list of certificates will allow the user to refresh the list of certificates to reflect any
changes.
Double-clicking on any certificate will bring up a dialog that contains detailed information about the
selected certificate.
A status bar on the bottom of the list displays the currently displayed certificate. Clicking on the status bar
will cause a drop down menu to appear with the options to toggle showing bound certificates or showing