Certificate I in Hospitality - Teach2Learn Resources · numeracy that is required for the Certificate I in Hospitality. Chapter ACSF Reading Skills Level ACSF Writing Skills Level

Service Skills

Certificate I in Hospitality SIT10213 –

Certificate II in Hospitality SIT20213

Language Activities Manual

Pre-Vocational Language, Literacy & Numeracy Activities Manual

Acknowledgements

Each activity in this booklet has been aligned to the Australian Core Skills Framework (ACSF) *

Indicators of competence so that they are at the levels appropriate to the delivery of language,

literacy and numeracy skills underpinning the units of competency.

*The “Title to and Intellectual Property rights in relations to the Australian Core Skills Framework

are owned by the Commonwealth of Australia ”

Units of Competency and minimum required levels of reading, writing, numeracy, oral communication and learning skills The following table provides the level of reading, writing, oral communication and numeracy that is required for the Certificate I in Hospitality.

Chapter

ACSF Reading Skills Level

ACSF Writing Skills Level

ACSF Oral Communication Skills Level

ACSF Numeracy Skills Level

ACSF Learning Skills Level

1. SITXCCS101 Provide information and assistance

2 2 2 2 2

2. SITXCOM201 Show social and cultural sensitivity

2 2 2 1 2

3. SITXWHS101 Participate in safe work practices

2 2 2 2 2

4. SITXFSA101 Use hygienic practices for food safety

2 2 2 2 2

5. SITHIND201 Source and use information on the hospitality industry

3 1 2 2 2

© All rights reserved. No part of this publication may be reproduced, stored in retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of Teach2Learn Pty Ltd.

Table of Contents Chapter 1 SITXCCS101 – Provide information and assistance .................. 5

Activity 1 Details on the Email ............................................................................... 6 Activity 2 Instructions ............................................................................................. 7 Activity 3 Writing down an Order............................................................................ 8

Activity 4 Fill in Fax Form ....................................................................................... 9 Activity 5 Calculations .......................................................................................... 10 Activity 6 Work Words .......................................................................................... 11 Activity 7 Personnel in a Team ............................................................................ 12 Activity 8 Experiences List ................................................................................... 13

Activity 9 Customer Complaint Policy Statement ................................................. 14

Activity 10 Team Meeting Minutes ......................................................................... 15

Activity 11 Repair & Maintenance Form ................................................................. 16 Activity 12 Writing Procedures ............................................................................... 17 Activity 13 Task Ordering & TimeFraming ............................................................. 18 Activity 14 Taking a Booking .................................................................................. 19 Activity 15 Clarifying Questions ............................................................................. 20

Activity 16 Skills Planning ...................................................................................... 21

Chapter 2 SITXCOM201 – Show social and cultural sensitivity ................ 23

Activity 17 Details on the Calendar ........................................................................ 24

Activity 18 Instructions ........................................................................................... 25

Activity 19 Personal Details ................................................................................... 26

Activity 20 Taking a Verbal Message ..................................................................... 27 Activity 21 Work Expenses .................................................................................... 28

Activity 22 Directions ............................................................................................. 29 Activity 23 Personnel in a Team ............................................................................ 30 Activity 24 Current Skills ........................................................................................ 31

Activity 25 Equal Opportunity Policy Statement ..................................................... 32 Activity 26 Fill In an Application to Do a Training Course ...................................... 33 Activity 27 Weekly Wages ..................................................................................... 34

Activity 28 Supervisor’s Instructions ...................................................................... 35 Activity 29 Team Discussion .................................................................................. 36


Chapter 3 SITXWHS101 – Participate in safe work practices ................. 39

Activity 31 Health & Safety Personal Presentation Checklist ................................. 40

Activity 32 Safe Manual Handling .......................................................................... 41 Activity 33 Write a Simple Email ............................................................................ 42 Activity 34 Telephone Message ............................................................................. 43 Activity 35 Measuring ............................................................................................. 44 Activity 36 Health & Safety Personnel ................................................................... 45

Activity 37 Learning Diary ...................................................................................... 46 Activity 38 Health & Safety Statistics ..................................................................... 47 Activity 39 Personal Protective Equipment Statement ........................................... 48 Activity 40 Hazard Report Form ............................................................................. 49 Activity 41 Measuring Quantities ........................................................................... 50

Activity 42 Health and Safety Meetings ................................................................. 51 Activity 43 Supervisor’s Instructions ...................................................................... 52

Activity 44 Skills Plan ............................................................................................. 53

Chapter 4 SITXFSA101 – Use hygenic practices for food safety .............. 55

Activity 45 Hygiene Standards ............................................................................... 56 Activity 46 Read Diary ........................................................................................... 57

Activity 47 Reply to a FAX ..................................................................................... 58 Activity 48 Telephone Message ............................................................................. 59

Activity 49 Tasks & Time ....................................................................................... 60 Activity 50 Hospitality Staff .................................................................................... 61

Activity 51 Current Skills ........................................................................................ 62 Activity 52 Workplace Hygiene Standards ............................................................. 63

Activity 53 Information Form .................................................................................. 64 Activity 54 Hygiene Procedure ............................................................................... 65 Activity 55 Team Discussion .................................................................................. 66


Chapter 5 SITHIND201 – Source and use information o the hospitality industry ................................................ 69

Activity 57 Careers Presentation ........................................................................... 70

Activity 58 Information Sources ............................................................................. 71

Activity 59 Use a Calendar .................................................................................... 72

Activity 60 Write an Email ...................................................................................... 73 Activity 61 Ordering Activities ................................................................................ 74

Activity 62 Making Requests .................................................................................. 75 Activity 63 Hospitality Staff .................................................................................... 76 Activity 64 Current Skills ........................................................................................ 77

Activity 65 Business Vision .................................................................................... 78 Activity 66 Messages ............................................................................................. 79

Activity 67 Conversations ...................................................................................... 80 Activity 68 Finding out Information and Asking Questions ..................................... 81 Activity 69 Skill Development ................................................................................. 82 Activity 70 Using the Internet & Job Search ........................................................... 83

Contact details and order information – refer to last page

V6 02/14

© Teach2Learn Pty Ltd Chapter 1 – Provide information and assistance Page 5 of 40

Chapter 1 SITXCCS101 – Provide information and assistance

1. Read a Simple Email

2. Read Simple Instructions For a Routine Task

3. Record a Simple Telephone Message

4. Fill in a Fax Cover Sheet

5. Perform Simple Calculations

6. Use Common Hospitality Related Words

7. Relate Personal Details to Team

8. Make a List of Good Service Experiences

9. Read and Follow Straight Forward Customer Complaints Statement

10. Read and Follow Straight-Forward Team Meeting Minutes

11. Fill in a Simple Form

12. Write a Simple Message

13. Task Ordering and TimeFraming

14. Converse With a Customer and Listen for Specific Information

15. Clarify and Ask Questions to Ensure Understanding

16. Skills Planning

V6 02/14


Reading Skills Level 1

Activity 1 Details on the Email

Read the following email.

From: Mike Beggins To: All Staff Re: Staff meeting Please attend a staff meeting today at 10am in the conference room.

Then answer these questions by drawing a line from the Question to the Answer

The Questions

1. What is the name of the person who wrote the email?

2. Who is the email for?

3. What time is the staff meeting?

4. Where is the staff meeting?

V6 02/14



Activity 2 Instructions

Put these instructions in logical order

1. ______________________________________________________________ 2. ______________________________________________________________ 3. ______________________________________________________________ 4. ______________________________________________________________ 5. ______________________________________________________________ 6. ______________________________________________________________ 7. ______________________________________________________________

Write up instructions to make a cheese sandwich

1. ______________________________________________________________ 2. ______________________________________________________________ 3. ______________________________________________________________ 4. ______________________________________________________________

Assist a customer

1. Listen to customer’s request 2. Repeat what the customer has said to make sure you have heard

the request correctly 3. Greet and welcome the customer with a warm smile 4. Ask the customer ‘how can I help you?’ 5. Farewell the customer with a warm smile 6. Provide customer with product or service required 7. Ask if there is anything else you can help with

V6 02/14


Writing Skills Level 1

Activity 3 Writing down an Order

Bill from Watts Paints calls to order some food for a meeting on Thursday 2nd December at 12 noon. He wants sandwiches for 20 people and 2 fruit platters. His telephone number is 9800 7654. Another customer calls. It’s Sally from World Phones. She would like to order cakes and muffins for a morning tea at 10 am for 12 people next week (6 July). Her telephone number is 8769 5430.

Fill in these two orders in the order book Order book

Customer name and telephone number

Order details Date and time order

required

___________________ ___________________

___________________ ___________________

___________________ ___________________

___________________ ___________________

___________________ ___________________

___________________ ___________________

V6 02/14



Activity 4 Fill in Fax Form It’s Wednesday 20th July. Luis calls Grace who is a Catering Assistant at Blues Catering Services. He asks Grace to fax him a list of their products. Grace needs to send a cover sheet too. Fill it in for her.

FAX COVER SHEET

TO: _____________________________ FROM: ___________________________ DATE: ___________________________ TOPIC: ____________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

V6 02/14


Numeracy Skills Level 1

Activity 5 Calculations A customer faxes an order through for catering for a meeting next week. The customer says that 60 people will attend the meeting and he would like enough pizza, fruit and juice for them all. You need to work out how much pizza, fruit and juice you need for the order. 1 litre of juice is enough for 10 people. One pizza cuts up into 10 slices. Three slices per person is usually enough.

How many litres of juice do you need? Answer: __________________________________ How many pizzas do you need? Answer: __________________________________ How many fruit platters do you need? Answer: __________________________________ The customer asks you to confirm the order. When do you think you should do this?

The same day On the day of the meeting There is no need to confirm the order

The meeting will start at 1pm. What time do you think the customer’s order should be delivered? Tick the correct answer.

The evening before

12 noon

At 1.30 pm

Each fruit platter will feed 15

people.

V6 02/14


NOTES/QUESTIONS/COMMENTS .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... ..................................................................................................................... ..................................................................................................................... ..................................................................................................................... ..................................................................................................................... .....................................................................................................................

© Teach2Learn Pty Ltd Chapter 2 – Show social and cultural sensitivity Page 12 of 40

Chapter 2 SITXCOM201 – Show social and cultural sensitivity

17. Read Details on a Calendar

18. Read Simple Instructions for a Routine Task

19. Record Basic Personal Details

20. Record a Simple Verbal Message

21. Calculates Personal Expenses

22. Give Simple Directions

23. Relate Details to Team

24. Current Skills

25. Read and Follow Straight Forward Equal Opportunity Policy Statement

26. Fill in an Application Form to do a Training Course

27. Calculates Wages

28. Listen to and Respond to Supervisor’s Instructions

29. Participate in a Team Discussion

30. Skills Planning



Activity 17 Details on the Calendar Myra will be taking part in cultural awareness training. She writes down the details on her calendar. September

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

1 2 3 4

5 6 7 8 9 10 11

12 13 14 15 Cultural Awareness Training 9 am – 1 pm Conference room

16 17 18

19 20 21 22 23 24 25

26 27 28 29 30

What day will the training take place? ____________________________________ __________________________________________________________________ What is the date of the cultural awareness training? _________________________ __________________________________________________________________ What time will the training take place? ____________________________________ __________________________________________________________________ Where will the training take place? ______________________________________ __________________________________________________________________



Activity 18 Instructions

Put these instructions in logical order 1 _________________________________________________________________ 2 _________________________________________________________________ 3 _________________________________________________________________ 4 _________________________________________________________________ 5 _________________________________________________________________ 6 _________________________________________________________________ 7 _________________________________________________________________

“Telephone calls should be answered as quickly as possible. If you are on another call, ask the caller to hold while you attend to the other call”. Q: What must you do if you are on another call and the telephone rings? A: ______________________________________________________________ ______________________________________________________________

Take a telephone message

Answer telephone Say hello and your name Listen to caller Ask if you can take a message Write down message Thank caller for ringing and say goodbye Put down telephone



Activity 19 Personal Details My name is: Rupa Mehra My address is: 32 Grevillia Way, Bardon, NSW 2342 My telephone number is: (02) 8767 543 My name is: Jack Darcy My address is: 1/453 Milton Place, Brisbane, QLD 4000 My telephone number is: (07) 3333 888 My name is: Sally My address is: Lot 4, Laurels Lane, Corrabell, NT 0873 My telephone number is: (08) 8972 456 Now write down your name, address and telephone number. __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________



Activity 20 Taking a Verbal Message It is Friday the 15th October. Rose Sears came in at 3.30 this afternoon to see Sonya Seth. As Sonya has left for the day, Rose asks if she can leave a message with you to give to Sonya. She says: “Tell Sonya we have just received the crockery she ordered. She can pick it up at any time. My number is 08 8995 346 if she has any questions.” What is the single most important point about Rose and her message that Sonya will need to know? Choose from the list below: Rose came in The crockery has arrived It was 3.30 in the afternoon when Rose came in Rose’s phone number Fill out the following message form so that Sonya will get as much information as possible.

MESSAGE FOR ________________________ FROM _______________________ Pone ________________________ URGENT NOT URGENT

Message: ________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

TIME: ___________ AM / PM

DATE: ____ / _____ / _____



Activity 21 Work Expenses

Sarita gets $330 after tax each week for her work. Every week Sarita has the following weekly expenses: Rent $100 Food & drinks $90 Bills $56 Transport $40 How much are her weekly expenses? ___________________________ How much does Sarita have left over each week to save or to spend on other things? _________________________________________________________ Sarita is saving up to do a sign language course so she can communicate better with people with a hearing impairment. The course will cost $160. She’s already saved $70. How many weeks will it take her to save up the rest if she saves $15 a week? __________________________________________________________________



© Teach2Learn Pty Ltd Chapter 3 – Participate in safe work practices Page 19 of 40

Chapter 3 SITXWHS101 – Participate in safe work practices

31. Read a Health and Safety Personal Presentation Checklist

32. Read Simple Instructions

33. Write a Simple Email


35. Measuring

36. Record Details of OH&S Personnel

37. Learning Diary

38. Read Hospitality Industry Health and Safety Facts and Figures

39. Read a Straightforward Personal Protective Equipment Statement

40. Write a Short Description of a Workplace Hazard

41. Measuring Quantities

42. Listen and Contribute to a Workplace Meeting

43. Listen to Supervisor’s Instructions About a Workplace Procedure

44. Make an OH&S Skills Plan



Activity 31 Health & Safety Personal Presentation Checklist

When you work in the hospitality industry you need to make sure that you meet health and safety

requirements. This means wearing suitable clothing and footwear and meeting personal grooming

and hygiene standards.

Read the list below and tick the health and safety personal presentation standards that you think

would apply in the hospitality industry.

Long hair tied back

Clean hands

Dirty fingernails

Clean uniform

Dangling jewellery

Non-slip footwear

Long hair falling in face

Cut-resistant gloves

High heeled shoes

Oven mitts

Shorts and T-shirt

Think of a health and safety personal presentation requirement that applies to the area of the

hospitality industry in which you are working and/or training.

Write your answer here. ________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________



Activity 32 Safe Manual Handling

Put these instructions in logical order

1 __________________________________________________________________________

2 __________________________________________________________________________

3 __________________________________________________________________________

4 __________________________________________________________________________

5 __________________________________________________________________________

6 __________________________________________________________________________

7 __________________________________________________________________________

Which of the following statements do you think best describes manual handling? Tick your answer

Any activity requiring the use of a person’s force to lift, lower, push, pull, carry or

otherwise move, hold or restrain an object.

Any activity requiring the use of the arms and legs to lift an object.

Any activity requiring a person rather than a machine to lift objects.

Lift a box safely

Keep your back straight. Test the weight of the box by tipping it. Lift box steadily and smoothly.

Do not attempt to lift the box alone if it is too heavy. Take a good stance with feet firmly on the ground, legs apart with one foot

further back than the other. Lift box, holding it close to your body. Prepare to lift the box using a firm grip.



Activity 33 Write a Simple Email

From: Jesse

To: all staff

Subject: health and safety training

There will be a health and safety training session next week on Monday from 10 am – 12

noon.

Email Jesse to let him know you can attend.

From: ______________________

To: ________________________

Subject: _________________________________________________

Message body: _________________________________________________________

______________________________________________________________________

______________________________________________________________________

Your health and safety representative sends you

the following email.



Activity 34 Telephone Message

Catherine takes a message from Nina.

Nina is a health and safety representative and she wants to let Catherine’s boss, Helga, know that

the next meeting has been changed to next week on Thursday.

If Helga wants any more information she can telephone Nina on 6679 462. Fill in the message pad

for Catherine.

MESSAGE

FOR ___________________________________

FROM _________________________________

Pone ___________________________________

URGENT

NOT URGENT

Message ____________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

TIME: ________ AM / PM

DATE: ______ / ______ / ______



Activity 35 Measuring

An important part of health and safety is making sure you can measure things correctly for safe use.

For example, if you use a chemical for cleaning, you may have to dilute a particular quantity of the

chemical with a particular quantity of water or you may need to weigh a certain quantity of powder

to be mixed with water.

So how are liquids and weights measured?

Liquids are measured in litres and weights are measured in grams.

1 kilo = 1000 grams

1 litre = 1000 millilitres

How many grams are there in half a kilo?

Answer ________________________________________

How many millilitres are there in quarter of a litre?

Answer ________________________________________

Mark three quarters of a litre on the jug below Mark one kilo on the scales below

There are many other units of measurement. Can you think of another unit of measurement? Write

it down here.

_________________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________



© Teach2Learn Pty Ltd Chapter 4 – Use hygienic practices for food safety Page 26 of 40

Chapter 4 SITXFSA101- Use hygienic practices for food safety

45. Read Workplace Hygiene Standards

46. Read Simple Diary Entry

47. Write a Simple Fax


49. Order Activities and Plan Times

50. Record Details Of Hygiene Procedures

51. Current Skills

52. Read Straightforward Workplace Standards

53. Fill Out a Simple Form

54. Listens to and Explains Procedures

55. Participate in a Team Discussion

56. Skills Planning



Activity 45 Hygiene Standards

When you’re working in the hospitality industry, hygiene is really important.

Read the list below and tick the hygiene standards you think would apply in the hospitality industry.

Regular hand washing

Dirty clothing

Providing chipped eating utensils

Washing hands after handling garbage

Smoking in public areas

Storing food at the correct temperatures

Leaving food uncovered

Using rubber gloves to clean bathrooms and toilets

Keeping surfaces clean where food is prepared

Write down the name of a hygiene procedure in the sector of the hospitality industry in which you

are working or training.

Answer _____________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________



Activity 46 Read Diary

Read the diary entries

9 Hygiene course

10 Hilton International

11 Level 5, Rosella Room

12

1 LUNCH

2 Meeting with Cal Collins

3

4

5 Teleconference with Managers

6

What time does the hygiene course start? _______________________

What time does it finish? ____________________________________

Where is it being held? _____________________________________

At what time is the appointment with Cal Collins? __________________

What is happening at 5 ‘o’ clock in the afternoon? __________________



Activity 47 Reply to a FAX

FAX

To: All Staff

From: Jules

Re: Information Session

There will be two information sessions tomorrow on

hygiene procedures. Breakfast will be provided for

the first session and lunch for the second session.

First session: 8 – 10 am

Second session: 12.30 – 14.30

Please fill in the bottom of this sheet and fax it

back to me on 4356 765.

Name:

Telephone:

I will be attending the information session from

(specify time):

Do you have any special dietary requirements?

Jack Bartlett receives a fax from his health and

safety representative about a hygiene procedures

information session. Jack will attend the first

session. His telephone number is 4356 756. Jack is

a vegetarian. Fill in the form for Jack.



Activity 48 Telephone Message

It’s half past eleven on Wednesday the 14th July. Manny takes a call from Kate who is

calling to complain about getting food poisoning from a sandwich she bought last

week. Kate would like to speak to Manny’s boss, Ross, but he isn’t in. Kate’s number

is 8214 543. She would like Ross to call her immediately. Fill in the message pad for

Manny.

Remember there are different ways of writing the time.

For example,

Quarter past one can be written as 1.15 pm or 13.15.

MESSAGE

FOR __________________________________

FROM ________________________________

Pone __________________________________

URGENT

NOT URGENT

Message: __________________________________________________________

__________________________________________________________________

__________________________________________________________________

TIME: ________ AM / PM

DATE: ____ / ____ / ____



Activity 49 Tasks & Time

Oliver is a sandwich hand. He has the following tasks to do today.

Wrap sandwiches in cling film

Wash hands before making sandwiches

Wash hands after making sandwiches

Deliver sandwiches to customer

Order bread from baker

Make sandwiches

Take TAFE enrolment form to post office

Contact government health and safety department to find out

more about hygiene procedures

Oliver puts these tasks in order:

1. Order bread from baker 2. Wash hands before making sandwiches 3. Make sandwiches 4. Wrap sandwiches in cling film 5. Wash hands after making sandwiches 6. Deliver sandwiches to customer 7. Take TAFE enrolment form to post office 8. Contact government health and safety department to find out more about

hygiene procedures

What tasks do you have to do today? Write them down and number them in order of importance.

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

Now write down using the table below when you must do these tasks. Remember that you can write

the time in a few different ways:

Five to three in the afternoon: 2:55 PM 14:55 = Two fifty-five pm

Task When



© Teach2Learn Pty Ltd Chapter 5 – Source and use information on the hospitality industry Page 33 of 40

Chapter 5 SITHIND201 – Source and use information on the hospitality industry

57. Read a Notice About a Careers Presentation

58. Read and Identify Information Sources

59. Fill In Details on a Calendar

60. Write a Simple Email

61. Order Activities and Time

62. Making a Simple Request

63. Relate Personal Details to Other Staff

64. Current Skills

65. Read a Simple Vision Statement

66. Write a Simple Message

67. Discuss Industry Events with Colleagues

68. Liaise With Colleagues From Other Sectors to Meet a Request

69. Skills Planning

70. Using The Internet and Job Search

Contact details and order information – refer last 2 pages.



Activity 57 Careers Presentation

Read the following notice.

Hospitality Careers Join us to find out about hospitality career opportunities. When: Tuesday 5th July from 10 am – 3 pm Where: ABC Hotel, City Square, Brisbane Who can attend: Anyone interested in a career in the hospitality industry

Now answer these questions. When is the presentation? ______________________________________ Where is it? __________________________________________________ What time is it? _______________________________________________ Who can attend? ______________________________________________



Activity 58 Information Sources

On this page there is a list of hospitality industry information sources. Read the description of each information source. When you have done this, with a line, link the correct description to each of the information sources.

Liquor, Hospitality and Miscellaneous Workers Union

Articles about hospitality and tourism

Chefs on the Net Association for Australian Hotels

Careers in Hospitality on-line magazine

One of Australia’s largest unions representing a range of workers.

Journal of Hospitality and Tourism Management

On-line employment service

Australian Hotels Association Magazine including articles, stories, and links that will help you in deciding if a career in hospitality is right for you.



Activity 59 Use a Calendar

You want to develop and update your hospitality industry knowledge. There are some events you’d like to attend in October. The Liquor, Hospitality and Miscellaneous Workers Union is giving a talk about union benefits on Wednesday the 20th October at 6 pm. The Australian Hotel Association NSW is having its Annual General Meeting on Friday the 8th October at 10 am. Fill in the details and times on the correct dates on the calendar. October

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

31 1 2

3 4 5 6 7 8 9

10 11 12 13 14 15 16

17 18 19 20 21 22 23

24 25 26 27 28 29 30



Activity 60 Write an Email Rene wants to find information about careers in the hospitality industry. She emails Mandy at Tourism Training Australia. Write the email for her.

Email TO: ___________________ FROM: ________________ Subject: __________________________________________________

Message: _________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________



Activity 61 Ordering Activities Number the tasks below in the order you will do them to research an area of interest.

Task Order

Access information sources

File information as required

Share information with others

Identify area of interest

Find out required information

Identify information sources

Now write four tasks you have to do today. Write the tasks in the order you will do them. Also write down at what time you will do them. Remember that you can write the time in a few different ways:

Five to three in the afternoon: 2:55 PM 14:55 = Two fifty-five pm

Task When



Certificate I in Hospitality – Certificate II in Hospitality

Language Activities Manual

Order from Teach2Learn Resources

Email [email protected] or [email protected] Mail PO Box 71 Scarborough QLD 4020 Phone: (07) 3283 1997

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Certificate I in Hospitality - Teach2Learn Resources · numeracy that is required for the Certificate I in Hospitality. Chapter ACSF Reading Skills Level ACSF Writing Skills Level

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