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NOTICE: Proprietary and Confidential
This material is proprietary to Centric Consulting, LLC. It contains trade secrets and information which is solely the property of Centric Consulting, LLC.
This material is solely for the Client’s internal use. This material shall not be used, reproduced, copied, disclosed, transmitted, in whole or in part, without
•Centric was founded because we wanted to be different in the way
we approached relationships with our clients, people, families and community.
• Our highest priority is building lifelong
relationships with clients based on trust,
respect and collaboration.
• We invest in our talented team and
support their well being by keeping them
challenged and inspired.
• Our localized company structure allows
us to play very active roles in the lives
of our families.
• We devote time, both personally and
professionally, to making a positive
difference through community service.
This relationship-centric focus keeps us passionate, committed and
motivated in all facets of our lives. That’s why our team is here to stay.
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We bring an ideal blend of business and technology skills.
We take a collaborative approach to problem solving.
We offer local delivery with firm-wide support.
How We Work
•Centric is dedicated to providing you with an unmatched experience.
We are guided by our commitment to do what’s right for you.
• Our range of talent brings
in-depth knowledge of your
business and market.
• We treat every project as unique
and customize solutions to fit
your needs, industry and desired
results.
• We use our multi-faceted
knowledge to approach
challenges strategically.
• We have a 100 percent
―referenceable‖ client base.
• National service offerings harness
the size and scale of Centric while
bringing deep experience to local
markets.
• Our multi-site delivery skills are
coupled with onshore and offshore
development capabilities.
• We offer solutions based on your
needs including role-based
consulting, complete project
delivery or work-stream delivery
within large projects.
• Our employees are here to stay –
Centric has industry-leading
retention rates.
• We build consensus from the top
down and bottom up.
• We know when to talk and when to
listen.
• We flexibly integrate our team with
yours for seamless delivery.
• We are serious about budgets and
timelines and drive toward these
goals with appropriate sensitivity.
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What We Do
•We are passionate about the intersection of business and technology.
It’s a blend of skills that result in a solid execution every time. And it
brings you a partner with a wide range of capabilities.
Energy
and
Utilities
Financial
Services
GovernmentHealthcare
InsuranceLogistics/S
upply
Chain
Manufacturing/
Products
Retail
Transform and Grow
Your Business
Enable and Sustain Change
Enhance Customer
Experiences
Improve Operational Performance
BUSINESS CONSULTING TECHNOLOGY SOLUTIONS INDUSTRY EMPHASIS
IT ExpertiseFull
Lifecycle
Capabilities
Tools and
Technologies
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Regardless of our project type (advisory / strategic, project, strategic role based, teaming arrangement), Centric’s
technical service line resources bring the same capabilities to each of our engagements.
Why Centric’s Technology Service Line Is Different
Service Offerings
Breadth
of
Services
Knowledge Capital / Thought
Leadership
Delivery Excellence Framework
Agile
Delivery
Client
Value
Proposition
Project Type
Breadth of Services
Centric’s technology service line offers a wide array of technology capabilities with resources that can deliver an entire project or provide a single highly skilled resource for a targeted role.
Knowledge Capital / Thought Leadership
Centric invests in our people (career path opportunities, training budget, time to pursue passions via blogs, research, etc.). We take full advantage of our knowledge capital sharing information via our knowledge exchange.
Service Offering
Centric identifies and creates technology service offerings needed to deliver high business value via the latest technology innovations and methodologies.
Delivery Excellence Framework
Centric’s formalized project review process is designed to identify and address project risks. The ultimate goal is to ensure a quality solution is delivered on time and on budget.
AgileDelivery
Centric’s preferred delivery methodology is based on an Agile approach that results in faster, higher quality delivery of business-impacting functionality
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Criteria Centric
Local IT
Staffing
Companies
Specialty
Niche
Companies
Tier 1 Firms Centric Differentiators
Breadth of Technology Services
Centric’s technology service line offers a wide array of technology capabilities such as IT
strategy, advanced platform (mobile/cloud) application development, and technical project
management. Centric’s resources can deliver an entire project, or provide a single highly skilled
resource for a targeted role.
Centric makes available all our firm’s project accelerators such as methodologies, tools, and
templates to each client engagement.
Staffing firms are typically focused on providing commodity type IT skills. Resources are not well
rounded.
Delivery Excellence Centric’s standard process for ensuring an objective review of project risk is regularly assessed
with an ultimate goal of ensuring a quality solution is delivered on time and on budget.
A formalized project review designed to identify and address project risks in the areas of: Scope,
Time & Schedule Management, Cost Management, Project Quality Management, Human
Resource Management, Communications Management, and Risk Management.
Service Offerings Centric identifies and creates technology service offerings needed to deliver high business value
via the latest technology innovations and methodologies.
Each of our service offerings include accelerators that result in better, more efficient
engagements. Examples include tools, methodologies, architectures and metrics that ensure
quality, predictability, speed, reliability, and reduced risk.
Rippleware - Product Development
www.rippleware.com
Centric’s Rippleware division serves as a technical incubator allowing our technical staff to
experience the latest technologies in a hands on fashion.
Rippleware product development activities span the complete SDLC lifecycle allowing us to
codify and sharpen our delivery skills which in turn improve our client engagements.
Our technical consultants are rotated through our Rippleware division for ongoing learning and
peer relationship building.
Knowledge Capital / Thought Leadership
We invest in our people by providing diverse career path opportunities, an annual training
budget, and time required to build an audience around their passions (blogs, conference
speaking, research, etc.).
Centric specifically organizes to make the most of the firm’s knowledge capital via the creation of
specific tools, methodologies, architectures, and metrics. These materials are shared via
A complete and useful product strategy answers the tough questions:
1) who is our competition,
2) how will we make money,
3) how will I take my product to market.
Centric can work with your team to answer all of your product strategy questions with the end result being a product strategy that launches your endeavor with a clear plan and strong foundation.
Design
Centric has invested heavily in defining and refining a holistic approach to software design. Our approach encompasses all of the components needed to build products and applications that excite and engage end users:
- use case based requirements gathering,
- technical architecture,
- technical specifications,
- creative user experience/interface teams,
- highly involved product owner groups -
Build
Being able to write good code is critical but to build a product much more is required. Application Lifecycle Management expertise is required:
- technical project management,
- source control and build management,
- software QA and automated test.
Centric has the skilled staff necessary to make the correct decisions right out of the gate to ensure that your solution is scalable and can support the long-term needs of the business.
Support
Centric can support your organization in a number of ways post product launch:
Solution Center Based End Customer Support: Centric’s Cincinnati based solution center has all the systems and processes in place to take support calls from your end customers.
Tier 2 Technical Support: Our technical experts are available to resolve issues not addressed via typical front line / tier 1 customer support.
Dedicated Resources: Centric can staff various roles while your organization matures. Examples include project managers, business analysts, developers, and architects.
rippleware - Centric’s Software Product Development Division
Centric’s rippleware division specializes in creating powerful business applications. Our capabilities include operating model definition, product design & build, and operational support.
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Learn more at www.rippleware.com
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•Our technology services cover the full lifecycle including IT strategy, application development and application outsourcing.
IT Expertise
• Big Data
• Business Intelligence
• Cloud Services
• Custom Development
• E-Commerce
• Mobility Solutions
• Enterprise Systems
• Portals & Collaboration
Full Lifecycle Capabilities
• IT Strategy
• Application Design & Build
• Application Lifecycle
Management
• Agile Approach
• Outsourcing
Tools and Technologies
• Mobile / Web
• Java
• Emerging Platforms / Cloud
• Analytics
• Microsoft
• QA & Test
• Oracle
• Mainframe
Technology Service Model - Scope Of Centric’s Offerings
TECHNOLOGIES
Mainframe
Mobile / Web
Java QA & Test
Microsoft Oracle
Analytics
Emerging Platforms / Cloud
IT Strategy Application Design & Build Outsourcing
FULL LIFECYCLE CAPABILITIES
Technology Service Model - Scope Of Centric’s Offerings
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IT EXPERTISE - WHAT WE DO
IT Expertise
Full
Lifecycle
Capabilities
Tools and
Technologies
Business Intelligence
• Agile BI Delivery
• Analytics
• Data Mining
• Data Warehousing
• Reporting
Cloud Services
• SaaS Cloud Application ROI Analysis
• Cloud Architecture Prototyping
• Application Re-Platforming
• Cloud Security Assessment
• AWS, Cloudera, Azure, SalesForce, Technologies
Mobility Solutions
• Strategy & Roadmap Definition
• Workflow & Process Transformation
• App Build (Android, iOS, Windows Phone, HTML5, Cross-Platform)
• Web Services & Cloud Integration
• Mobile App Support
Big Data
• CIO Mentoring / Advisory
• Solution Architecture / Software Selection
• Data Scientist Services
• Cloudera & Amazon Web Services Proof of concepts and implementations
Inventory, CRM, Call Center, Order Mgmt, Content Mgmt, POS, Analytics)
• Marketplace Integration (Amazon, EBay, etc.)
• Performance Planning & Test
Implementation
& Integration
Information Architecture
User Experience
Site Build Site ConfigurationSystems Integration
(Formerly Microsoft Commerce Server)
Methodology• Mobility Strategy and Roadmap Planning• User / Customer Experience Design• Apps vs Web Architecture Selection• Rapid Prototyping• Agile Approach / Iterative Release
Project Accelerators• Industry-specific Frameworks• Platform-specific Development Kits• Cross-Platform Development Kits• Device API / Software Code Libraries• Web Services Development Kits• Testing / Security Frameworks
Tools & Templates• Industry / Peer Company Benchmarks• User / Stakeholder Interview• Project Work Plan Templates• Reference Architectures• App Store Provisioning Guides• Mobile Device Management Best
Practices• Development Tool Evaluations
Advisory Services• Mobile Strategy & Business Case Formulation• Enterprise Mobility Roadmaps• Jumpstart & Accelerate Mobile Initiatives• Ideation & Process Transformation
Implementation Services• Prototyping & Proof of Concepts• User Interface & Screen Flow Design• Web Services & Backend Integration• Native & Cross-Platform Apps Development• Mobile Web Development
Managed Services• Apps Updates & New Feature Enhancements• Usage Analytics & Push Notifications• Private Apps Store, Cloud & Third Party Hosting
Centric Mobility Solutions
enables companies of all sizes to
get started in mobile computing, improve user experiences with
technology, and extend back-end
systems to today’s most relevant
mobile platforms.
Mobile is the future of computing,
yet mobile is so much more than
just creating the interface and
code that runs on the device. Our
passion is helping clients
evaluate and realize business
benefits from the convergence of
innovation, strategy and process
made possible by mobile
technology. We understand the
challenges posed by proliferation
of mobile devices as well as our
clients vested interest to protect
corporate assets and sensitive
information.
Mobility Solutions is one of
Centric’s fastest growing service
offerings. As a trusted partner to
hundreds of client organizations,
we are familiar with your
business agenda, understand
your technology landscape and
consistently deliver innovation with results.
Apple
Android
Blackberry
Windows
Capabilities Tools & Accelerators
Does your company belong in the phone business?Now is a good time to assess your company’s mobilitypain points and begin working through those toughquestions around resource needs, development toolsand operating models.
Who owns your company’s mobile strategy?A mobile app is not a strategy – think broadly about whoyour audience is and how the right mix of apps and webservices can satisfy customers in their moment of need
Your CEO just asked for an iPad… now what?People have been trying to take what worked onthe Web and shove it at mobile. But the rules aredifferent, so we have to change how we thinkabout, treat and present content in this newmedium
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Service Offering: Portals and Collaboration
Web-based customer and
business facing applications are a
necessary component of all
corporate IT portfolios. Agents,
customers, and business partners
interact with your company via
portal and collaboration
technologies. Whatever
functionality your business
demands, Centric can help
design and build the right Portal
and Collaborative platform to
meet these needs.
Centric’s experience suggests
that the following items are critical
to successful portal building: 1)
focus on the end user’s needs
ensuring easy access to needed
functionality, 2) incremental
delivery of functionality with user
acceptance and approval of
functionality, and 3) selecting the
right portal platform and having
the deep technical skills needed
to properly build out the solution.
. Getting these three items right
goes a long way to ensuring your
portal will be highly used and
appreciated. We measure portal
project success based on user
adoption.
Capabilities Tools & AcceleratorsMethodology
• Agile project management
• Rapid prototyping
• Lab Ware integration
• Continuous integration
Tools and Products
• Social Collaboration Analytics (QIKView)
• Performance Health Monitoring
• Performance optimization
Enterprise Solutions Don’t Need To Start
From Scratch
We help organizations build business solutions
using out of the box features in many leading
Portal and Collaboration products.
Multi-Country Portal Roll Out
Centric’s experience in internationalization &
localization (language, currency, data formats,
multi-byte format, etc.) can help you build or
deploy portals across borders.
SharePoint The Right Way
Clients often ask us to improve their existing
SharePoint deployments. SharePoint is a good
product – but for specific uses. We can help fine
tune or completely revise your deployment to
drive greater user adoption.
Solutions
Advisory Services
• Portal, Content Mngt. Sys., and Collaboration Strategic
Visioning & Software Selection.
• Roadmap development and implementation
• Portal Governance Design and Deployment
• Document and Enterprise Content Management
Integration Design and Planning
• Portal Business Process Management
• Social Business Design and Planning
Implementation Services
• Enhancements and New Portal Design, Construction and
Deployment
• Portal or Web Content Mngt. Sys. Platform Upgrades
• Portal ―Globalization‖
• Social Business Implementation
Performance, Health & Innovation Management Services
• Portal Health Assessment
• Portal Performance Assessment
• Portal Maintenance (Patches, Testing, Advisory)
• Remote Management and Development Support
Social Business
Businesses want a better way than email to
collaborate and share data. Social Business
software packages such as Jive offer a
potential solution. Centric can plan your roll
out and perform critical change management
activities needed to ensure adoption.
Portal Build & Deployment Methodology
Centric has codified a standard portal build approach that
serves as the starting point for your project plan, build
effort, and project roll out.
Strategic Direction and Tactical Execution
Centric can determine the strategic value and ROI of
portals or collaborative platform and then use this data to
sequence the optimal implementation.
Centric Outsourcing
Businesses are increasingly looking for
better ways to manage IT costs, more
effectively manage fluctuating resource
demands, and reduce the time-to-
market for IT projects. Centric
Outsourcing offers our clients long-term
support options for implementing,
managing, maintaining, and enhancing
custom or packaged applications.
Global Capability, Local Presence
High-Touch Client Engagement
Full SDLC & Agile Services
Flexible Support Staffing
ITIL Compliance
Deep Expertise
Software Quality Assurance
Testing Services
Monitoring & Performance Tuning
www.centricconsulting.com
QUALITY
SECURITY
SCALABILITY
COST-EFFECTIVE
BUSINESS ACUMEN
TECHNICAL
EXPERTISE
Service Offering: Outsourcing
4/18/2014 26
Capabilities
Application Development
Implementation ―Jumpstart‖ Capability
• Tools and other project launch accelerators
• Proven methodologies
• Cloud-ready Proof of Concept (POC) Capability
―Scalable and Available‖
• Onshore and Offshore delivery options
• Follow-the-Sun Development
• Custom or Packaged software solutions
Application Management
Design-Build-Run‖ model or Legacy support
• Industry and Technology Expertise
• Continuous Process Improvement
• ITIL service model and tools
• Team-based approach to supporting applications
• Custom or Packaged Solutions
• Software Quality Assurance
Performance Management
• Application performance monitoring
• Database performance monitoring
• Performance benchmarking and reporting
Application Maintenance
• Application patching and upgrades
• Licensing optimization
• Performance analytics Tools & Accelerators
Templates
• IT Assessment and Governance Models
• Vendor / Product Selection Models
• Business Process Models
• Work plans and Dashboard Templates
“Cloud-Ready” Environments
• 48 hour stand up, and easy to scale
• Multiple development platforms
• Code / Environment management strategies
Solutions
Accelerating Time to Market
Centric’s Global Delivery Model presents clients with
opportunities to manage the software development
lifecycle around the clock if needed. This can help
compress project timelines, and accelerate time to
market for time sensitive solutions.
Securing Knowledge Continuity
Centric’s delivery models incorporate a level of staffing
and cross-training that ensures knowledge continuity
when supporting mission critical client applications.
Optimizing IT Spend
Centric realizes how important it is for companies to
spend IT dollars wisely, and we proactively work with
our client partners to optimize the application
management models to provide maximum value.
Quality Driven Development
Our continuous improvement philosophy, based on
proven systems engineering principals, ensures that our
solutions are of the highest quality. We leverage widely
accepted SDLC methods and an ITIL framework to
provide superior design-build-run solutions.
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Service Offering: Information Technology Strategy
Centric’s IT Strategy
practitioners understand the
many options and risks
associated with any IT
investment. We can help CIO’s
understand, prioritize, and strategically combine
investments to get the most out
of each dollar spent.
IT Strategy services from
Centric Consulting can help you
understand, plan, design and
deliver IT strategy and
architecture that enables your
team to best deliver on business
needs. Our services can help
understand and align your
organization to business
demands, reduce spend,
mitigate risk, simplify
environments, and manage
change in your organization.
High-quality assessments can
show where the best
opportunities for investment are,
and well-designed strategies
provide the organizational
environment, incentives, and
resources for those
opportunities to succeed.
Tools & Accelerators:Capabilities:
Solutions:
IT Strategy
• IT Strategy Assessment and Development
• IT Cost Assessment
• CIO Mentoring / Interim CIO Services
• Software Selection Services
IT Transformation
• Change Readiness Assessment
• Organization Design
• Business Continuity and Disaster Avoidance Design
IT Governance
• Governance Process Assessment
• Portfolio Management Development
• Enterprise Architecture Services
• Vendor Risk and Management Services
• IT Assessment Methodology & Templates
• M&A Technical Diligence
• Enterprise architecture implementation
frameworks
• Customizable governance model templates
• M&A IT integration process flows and
strategies
• ROI calculation tools
• IT Cost Estimation Frameworks and Models
• Organizational Models and Design
Templates
• Vendor Management Frameworks
Enterprise Architecture &
GovernanceSoftware Selection
IT Org Assessment
Organizational Design
IT Cost Optimization IT Strategy Design
Service Offering: Enterprise Architecture
www.centricconsulting.com 28
Enterprise Architecture improves
alignment between business strategy
and the delivery of technology
solutions. But implementing EA can
seem like a daunting task due to the
complexity of existing EA frameworks.
Centric has developed our own EA
framework ( CEAF: Centric’s
Enterprise Architecture Framework)
that combines and extends elements
of the Zachman and TOGAF
frameworks. CEAF is better because
it makes EA implementation and
ongoing governance process simpler,
more practical, and easier to
understand and operate. CEAF
benefits include:
• A repeatable means to improve the
coordination and alignment of IT
and business investments,
• Lower overall TCO across diverse
IT Portfolios, including both project
and application portfolios
• Faster delivery of mission critical
IT initiatives
• Over time your end state
architecture becomes a reality and
therefore your overall IT fabric
becomes faster and easier to
modify and update, simpler to
maintain, and provides more
competitive differentiation to your
business.
CEAF Methodology includes
assessment tools, work templates,
policies, and governance process
flows for:
• Business Architecture
• Application Architecture
• Data Architecture
• Technology Architecture
• Roadmap Planning
• Governance
Leadership Education
Executive mentoring designed to identify
functional areas where EA principles may be
beneficial, define roll-out and ongoing
operational approaches, and provide insights
into best practices.
Architecture Services
This service defines your future state
environment by considering the four layers of
an EA solution: Business Processes,
Applications, Data, and Technology
Architecture. To produce this future state
vision typical activities include data modeling,
policy and procedure documentation, data flow
creation, and infrastructure standards.
Roadmap Planning
The creation of a detailed roll out plan for
implementation and ongoing governance of
the
EA process.
Governance Services
The creation and communication of
governance standards and procedures with
associated cross-divisional enforcement
policies.
SolutionsBusiness Architecture
Data Architecture
Application ArchitectureFuture State Architecture
Tools & Accelerators
EA Management
Trained CEAF practitioners able to
manage and direct your EA
implementation as well as the
ongoing operation of the EA process.
Capabilities
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Service Offering: Microsoft
Centric utilizes tested guidance and automated tools to help plan,
securely deploy, and manage new Microsoft technologies—easier,
faster, and at less cost.
• Microsoft Assessment and Planning (MAP) Toolkit
• Microsoft Deployment Toolkit (MDT)
• Security Compliance Manager (SCM)
• Infrastructure Planning and Design (IPD)
• Microsoft Operations Framework (MOF)
• Governance, Risk, & Compliance (GRC)
Capabilities Accelerators
Centric recognizes that many of our
clients rely on Microsoft platforms for
business operations. We can help derive
maximum value and ROI from from
invested IT dollars by knowing where to
focus and how to utilize Microsoft’s rich
management toolset.
For example, how can a data center
operate at capacity and meet business
goals while keeping costs down? It’s
easier than you might think. With
Microsoft infrastructure solutions, you can
:
• Deploy integrated management
technologies -
Microsoft solutions integrate easily with
your existing infrastructure.
• Make everything simpler to manage
– use technologies such as
virtualization, remote administration,
and automated processes (patching,
deployment, utilization control).
• Minimize training and support needs
- because your IT teams already know
the interfaces and processes they’re
built on.
.
Are you ready for the next wave?Centric Can:
• Deploy Windows Server 2012
• Assess Windows 7 or Windows 8 readiness
• Demonstrate how Windows Server and System Center can manage your
environment via VMware migration and Linux server virtualization
• Determine desktop virtualization needs for both Virtual Desktop
Infrastructure (VDI) and session-based virtualization using Remote Desktop
Services
• Microsoft Azure Cloud Platform ROI analysis
• Evaluating licensing needs with usage tracking for Lync 2010, active users
and devices, SQL Server 2012, and Windows Server 2012