Central Downs Figures For March

Central Downs Figures:March

Richard Hester

Topics of DiscussionPatch ProductivityTop Cross Skilled PerformersBest & Worst Productivity-Copper, MI & SIManaged Install Furthers and ReasonsGroup ELF ScoreELF’s and Reasons ( WE 06 & 13 March

Only)Group TOC DataBest & Worst TOCCandid’s & Complaints

Topic One-Patch Productivity

Copper Managed Install Self Install95.50% 91.66% 99.57%

78% 92% 98%

Topic Two:Top Cross Skilled Performers.

Daniel Morgan Luke Firmin Stephen Adams86.00%

88.00%

90.00%

92.00%

94.00%

96.00%

98.00%

100.00%

98.60%

94.50%

91.40%

Topic Three:Top Performers on Copper. KPI 78%

Daniel Morgan Melvyn Marjolin

Mark Cordina

100.00%

87.50%84.80%

Copper Continued: KPI-78%Worst Performer's.

Ian Ellis

Daniel Adu

Luke Firmin

79.1

78.3

71.4

1 x Survey Req, No Link

2 x NLP, No Spare

1 x NLP, New Build 2 x LPNA

1 x CLE D Side 1 x ASQ, No Routing 1 x Cancelled

2 x No Access 1 x No Access 1 x No Access

Luke Firmin X 3 Daniel Adu X 4 Ian Ellis X 6

Quantity And Reasons:

Topic Four: KPI-92%Top Performer's on Managed Install

Luke Firmin Daniel Morgan David Barker

97.40%

95.70%

93.10%

MI Continued:Worst Performers. KPI-92%

Stephen Adams Terence Smith Ian Ellis

88.00%

78.60%

60.00%

Cancelled By Customer (on day) = 5No Access = 4Narrowband (no voice) = 3Faulty DSLAM (no spares) = 3Customer Readiness = 1

Managed Install:Furthers For March X 16

Topic Five: KPI-98%Top Performers on Self Install.

Daniel Morgan Luke Firmin David Barker

100% 100% 100%

Self Install Continued:Worst Performers. KPI-98%

Ian Ellis Luke Burns

99% 99%

Group ELF Score: KPI - 3%February 2015

1

2.22%

ELF's March TOC Re-Rep Reason

Daniel Morgan LTOK 152.3

EU Cancelled Fault When Called By Engineer

Luke Burns LTOK

81.4r

Re-terminated in PCP

Daniel Adu LTOK

82.6c

Customer Lead-In

Mark Cordina LTOK 16.2 Customer Equipment Fault

Daniel Adu LTOK

83.9

Faulty VDSL DSLAM

Group TOC Data: KPI Attempt – 95% KPI Pass – 90%

Attempt Pass

98.62%

92.76%

Best Performers: KPI-95%TOC Attempt.

Luke Firmin

Daniel Morgan

Mark Cordina

0 10 20 30 40 50 60 70 80 90 100

Best Performers: KPI-90%TOC Pass Rate.

Luke Firmin

Daniel Morgan

Mark Cordina

98.07

97.48

97.22

Worst Performers: KPI-95%TOC Attempt.

Luke Burns Melvyn Marjoling Daniel Adu

99.57%

97.50%

95.83%

Worst Performers: KPI-90%TOC Pass Rate.

Luke Burns

Melvyn Marjoling

Daniel Adu

0.00

%

20.0

0%

40.0

0%

60.0

0%

80.0

0%

100.

00%

120.

00%

74.64%

91.57%

95.83%

One Customer Complaint.Melvyn MarjolinPSTN line installed in the wrong locationEngineer has been given a letter of warningMonies for assignment have been recoveredLine was relocated correctly by myself

Customer Complaints in March:

Thank You For Your Attention