Business Studies (Unit 1)
EntrepreneursEntrepreneurs are people who bring new businesses
and products/services into the market. They are usually creative,
patient, determined, resilient and passionate about their ideas.
They often receive Government grants to help and encourage them set
up a business.
Entrepreneurs are important in the business world because they
Create jobs and opportunities Are able to spot gaps in a market
There are a lot of motives or reasons for becoming an
entrepreneur, including the following Were made redundant or
retired Spotted an opportunity Wanted control over their working
life
There are several issues that young people may experience when
becoming an entrepreneur Difficult to get funding due to a lack of
experience Age discrimination not being taken seriously
FranchisesA franchisee is a person or company who has paid to
become part of an established franchise like McDonalds. A franchise
enables you to run your own business whilst using a successful
formula created by the franchisor.The Government suggests that 70%
of new businesses fail before three years compared with 7% of
franchises. This is usually because the idea for the business was
not viable or because stronger competitors emerged.The franchisor
usually controls the rules concerning the following Dcor Product
range Staff uniforms
However the franchisee is usually able to make their own
decisions about the following Staff recruitment and training Stock
managementAdvantagesDisadvantages
It is a good way of starting a business without having to do it
from scratchThere is not much freedom in decision-making
Customers will recognise the brand easilyThe franchisor takes a
cut of the business income which can make it hard to make large
profits
Due to the success of the franchise, banks can approve more
loans and with less interestFranchises may not be as good as they
sound. It can be expensive to buy into with bad support
Protecting IdeasAn idea cannot be fully protected, but patents
and copyrights are methods of preventing others from copying and
distributing an invention or creative piece of work. This is called
Intellectual Property.A Patent provides a certain amount of time
for which an invention or product cannot be copied by anybody else.
Patents can cost from 1,000 to 500,000+ and breaking a patent is
not a criminal offence. Owners of patents can only claim damages
through the civil courts.A Trademark is a sign that can distinguish
one product, service or brand from another another. These can be
Logos and Pictures Smells SoundsA Copyright applies to written work
(for example: books and song lyrics). Unlike a patent, a copyright
occurs automatically and there is no need to pay for it.
Adding ValueThe process of adding value involves doing something
to a product to higher its price. For example: ready-grated cheese
is more expensive than a block of cheese. Products that are
protected by patents can be used to add value.
Primary SectorSecondary SectorTertiary Sector
It is hard to add value to products here as they are often the
same (oil, coal, gas, etc)This sector is manufacturing and adds the
most value (eg: Walkers v Tesco Value)Effective marketing can make
products stand out here (eg: M&S)
Business PlansA business plan sets out how a business idea will
be financed, marketed and put into practice. It is likely to be
essential in getting funding from a bank because they will need to
see how well a business idea is thought through and how financially
viable it is.It is a great idea to create a business plan because
of the following It gives directions It helps make decisions about
resources that are needed It helps to measure success
A good business plan should contain How you are going to develop
your business How you will manage your finance
Any business plan is only as good as the information on which it
is based. It is a good guide, but is only a plan.
BenefitsProblems
It makes the entrepreneur consider every aspect of the start-up
so they can try to eliminate failuresThe BP is only a plan and does
not guarantee success. For example: sales may be lower than
predicted
It makes the entrepreneur aware of what skills they are missing
so that they can hire an expertIf the plan is too rigid some
problems may arise. It must be flexible to adapt to market
changes
Venture capital may be available to the business if investors
like the business planHigh sales expectations may cause
overspending in other areas such as stock and staffing
Legal StructuresThe legal structure of a business is crucial in
determining how seriously the owners will be financially impacted
if things go wrong. It also has an effect on the taxation levels
that the business and owners need to pay.In Unlimited Liability the
owners of a business are fully responsible for any debts incurred,
even if this requires them to sell their personal assets or
possessions. There are two types of businesses that have unlimited
liability Sole traders PartnershipA Sole Trader is someone who owns
and operates their own business. A sole trader can have employees,
but they must take all the final decisions about running the
business.
Advantages of Sole TradersDisadvantages of Sole Traders
They make all the decisions and keep all the profitThe owner is
the only one responsible if it fails
There are no administrative costs to payThere are long hours of
work involved
They are confidential as accounts arent publishedBecoming ill
causes problems running the business
A Partnership is where 2-20 people start their own business with
the goal of making profit. Trust is vital.
Advantages of PartnershipsDisadvantages of Partnerships
There is additional skills and a shared workloadThere is UL even
when it is your partners fault
There is more capital available to invest intoThere is a loss of
control and profits are shared
There are no administrative costs to payThere may be business
disagreements
With Limited Liability, debts incurred by the business must stay
within the business. The owner doesnt have any personal liability
and doesnt need to sell personal possessions if the business
fails.A business must go through a legal process to gain limited
liability. This process is called incorporation.A small business
can be started up as a sole trader, partnership or Private Limited
Company (LTD). The start-up for an LTD can be as little as 100 and
the company can be fully owned by the entrepreneur.Shares cannot be
floated on the Stock Market this allows the owner to have full
control over the business.Putting LTD after a company name is a
legal requirement and says that a business is small with limited
liability.
Advantages of Limited liabilityDisadvantages of Limited
liability
It gives confidence to shareholders to investMore annual costs
(eg: audited accounts)
There is wider access to finance opportunitiesBusinesses must
publish financial information
An LTD can become a Public Limited Company (PLC) when it has
50,000+ in share capital. The business may then be floated on the
stock market where the public can buy shares. This provides finance
for the business to expand. However, too much cash in a short
amount of time can make a business grow too fast.There may also be
some other problems with PLCs It is hard to have any objectives
other than profit A small group of control can be unlikely due to
the availability of shares on the market There may be a lack of
concern for the future of the business if the only goal is
profitSome other forms of businesses include non-profit
organisations which focus on the interests of the members and not
shareholders, and Co-operatives which are worker-owned.
Market ResearchMarket research gathers information about
consumers and competitors. A target market is the chunk of the
whole market that the product or service is aimed at.It aims to
identify consumers buying habits and attitudes to products and
services. It can be numerical (how many people buy the Daily Mail?)
or qualitative (why do these people buy the Daily Mail?)Secondary
Research is data that already exists. Secondary research can be
found through the internet, newspapers and Government produced
data.
AdvantagesDisadvantages
It is easy to accessIt may not be to the specific needs of your
business
It is usually cheap or even freeIt may not be accurate
It saves a lot of timeThe reliability and quality may be
questioned
Primary Research is the process of gathering information
directly from people within your target market. This can be very
expensive when carried out by specialist market research companies
and there must be a lot of care taken to eliminate bias from your
research! Types of Primary Research may include the following
Observation/Experimentation Questionnaires Phone calls
AdvantagesDisadvantages
The research will be specific to your businessIt can be
time-consuming
You can guarantee reliability and qualityIt can be very
expensive
It is confidential to you and your business
Quantitative research asks questions which usually provide
simple, numerical answers. For example, which pack do you prefer?
or how many newspapers did you buy last week? However it can be
hard to find valid data when using quantitative methods in
small-scale research.
Qualitative research is in-depth research into the motivations
behind buying habits. It does not produce statistics like 53% liked
the chocolate but asks why they liked it instead. One form of this
research could be interviews. However, it is hard to collect
qualitative research in small-scale samples and bias may creep
in.
SamplingA Random sample is where everybody in the population has
an equal chance of being chosen. Achieving a truly random sample
requires careful thought because people may often be missing.A
Quota sample is where interviewees are selected in proportion to
the consumer profile of the target market. For example: if the
total amount of people at college was 1,000 with 40% males and 60%
females, the male number would be 400 and the female number would
be 600. These people can then be broken down into age groups,
directorates, etc.This method allows interviewers to interview
anybody as long as they achieve the correct quota in the end. It
can work out relatively cheap and effective and is used most often
by market research companies.
A Stratified sample is when you interview people with specific
characteristics (eg: 30-45 year olds). So within this section of
the population individuals can be found at random or by setting a
quota.
There are many factors which can potentially influence the
choice of sampling methods Cost Time
Sample SizeAfter deciding which method to use the next
consideration is how many interviews should be conducted. Some
companies interview between 100 and 1,500 people and consider it
large enough to reflect the views of 45 million people. This can be
heavily argued.A sample with at least 1,000 responses usually
produces a high confidence level compared with 10 or 100.However,
it can be extremely expensive to conduct large amounts of research
and sampling 1,000 people can cost 30,000. Surveys of 4 or 5 new
products may cost 120,000+ on research alone.When answering a
question on market research or quantitative figures I MUST question
the following Who produced the information? How was it produced?
What was the sample size? What is the confidence level of the
research?Types of MarketsA market can be anything from the amount
of people that buy a specific product, the amount of products in a
category or how much is spent on one specific thing. They key
elements to any market are Size (how much is spent every year) The
extent to which it can be divided (eg: TV magazines, health
magazines, clothing magazines, etc.) Market share (eg: the food
market can be divided into breakfast cereals and Kelloggs are the
leader)
Local markets are small firms which dont really care about the
size of the national market. They are more concerned with the state
of the local market (eg: local hairdressers and plumbers).However,
some small businesses may still be focused on the national market
(eg: selling their products through large supermarkets or by
operating on the internet)
National markets cater for the nation but are also concerned
about local competition (eg: H&M, New Look). Therefore, these
businesses are located everywhere and use national media to
advertise.Electronic markets are markets that used to be physical.
The stock exchange and exchange currency markets are now all
on-screen and eBay and other auction markets are transforming how
we make transactions. Electronic markets often have key
characteristics They are very price competitive so the costs are
kept down They can operate from anywhere The market is cheap to
enter so new competitors can arrive anytime
Market Size, Growth and ShareMarket Size is the amount of goods
purchased or the amount spent on those goods.By establishing Market
Growth you can determine whether a market is growing or declining.
The formula for calculating market growth is belowNew figure old
figure = Market ChangeMarket Change / the old figure * 100 = % in
Market Change
Market share is the proportion of the total market that is owned
by one company. It is essential for evaluating the success of a
firms marketing activities. The formula for calculating market
share is belowCompany revenue / whole market revenue * 100 = % of
Market ShareThere are many advantages of being a market leader High
distribution without much effort Able to charge higher prices Able
to get new products onto shelves as their name is widely
recognised
Market SegmentationMarkets can be subdivided into several
different ways. The magazine market is a good example and can be
split up into gender, age and lifestyle. Businesses must know their
target markets needs and wants.
AdvantagesDisadvantages
Segmentation is acknowledgement that customers are not all the
same and will not respond the sameSegmentation only works if the
business can provide products and services that the market
needs
With small adjustments, products can appeal to different target
markets (eg: a club at night and day)The size of the segmented
market needs to be sufficient to be profitable for the business in
question
The business can target their marketing efforts, therefore
making more efficient use of the resourcesProviding different
products and services to different segments can cost more (lose
economies of scale)
DemandDemand is the desire to buy a product backed by the
ability to do so. It is also known as effective demand.Price can
affect demand in the following ways The higher the price of the
product the less of the product people can afford to buy The price
of other competitors products The value that the consumers place on
the brand can affect its demand
Income has grown in the last century. The demand for most
products and services grows with the economy. Normal goodsthe
demand for these grows broadly in line with economic growth (eg:
petrol and food)
Luxury goodsthe demand for these grows faster than the growth of
the economy
Inferior goodsthe demand for these falls as the economy grows.
As we get wealthier we prefer to buy branded products instead of
home-brand onesOf course, if the economy is struggling luxury goods
quickly vanish and inferior goods become more popular.
The Actions of competitors plays a big influence on demand. For
example, the demand for a Ryanair flight to Dublin doesnt just
depend on the price of the flight or customers incomes but the
prices of rival flights too.A firms own Marketing objectives may
also play a part in the demand for a product or service.Seasonal
factors are the biggest influence on demand for some businesses.
For example: Ice cream sales will boom in the summer whereas the
coat market will be more successful in the winter.LocationOne of
the most important factors influencing the success of a business is
its location. This makes good locations with good infrastructure
very expensive, and small businesses often struggle to
compete.Factors affecting the choice of location The cost of landa
business whos products are price sensitive need to keep costs down
so a cheap location may help
Spaceis there room for expansion? This should be a consideration
in case the business does well
Government grantsfinancial incentives that are offered by the
government may influence the decision on location
Accessibility to the marketbusinesses that operate on the
internet may not need to worry about this factor but hairdressers
and such will benefit from being close to their target market
Accessibility of suppliersbusinesses that use JIT will benefit
from being close to suppliers due to shorter deliveries
Cost of labour in the locationlocating in a high area of
unemployment may help to keep costs down, but will the workforce
have the required skills?
Infrastructurethe provisions available in a certain area, for
example transport links and telecommunications. Online businesses
such as Amazon and Play will need to be in areas with sufficient
transport links.
Sources of FinanceA source of finance is the term used to
describe where a business gets its money from. Almost all new
businesses will need money to invest before it can start operating,
including the following Capital investments such as machinery,
equipment and property Money for running the business (bills,
wages, etc.)
Businesses will also need to be able to raise money for other
reasons such as expansion of premises, machinery and employees, to
buy more produce for large orders, or for more external reasons
such as a dip in the economy. The amount of finance available to a
business will depend on: The type of businessa sole trader is
somewhat restricted to the amount they can put into a business from
their own resources. A limited company will be able to raise share
capital in addition to being able to borrow. A balance between
equity (own money) and debt (loans) should be around 50:50 The
stage of development of the businessnew businesses will have a
harder time raising finances than a business that is already
established
The state of the economyif the economy is booming there will be
higher business confidence and therefore more money
Having sufficient funding will ensure that a business can meet
its current and future needs. A distinction between short, medium
and long-term objectives should be made and the appropriate type of
funding used.Short-term finance (less than a year) should not be
used to finance long-term projects.
Internal financeExternal finance
Stretching existing capital further (eg: cutting stock)Bank
loans and overdrafts
Retained profits (not suitable for start-ups)Trade credit
(extending time to pay suppliers)
Selling some of the businesses assets (eg: buildings)Share
capital and Venture capital
DescriptionAdvantagesDisadvantages
Retained ProfitKeeping previous profits to invest in the
futureIt is free because it is an internal source!Not available to
start-up businesses
Sale of assetsSelling off items with value (eg: buildings and
shares)It can reduce or eliminate debtYou may have to pay TAX
LoansBorrowing money (usually from a bank) with interestMay not
have to pay interest if the financer is family or friendsYou may
have to pay large interest fees
DebenturesA loan or share paid back with interestInterest is
usually lower than bank loansYou still have to pay interest
Venture capitalWhen someone invests in a high-risk businessIt
can be very successful (Dragons Den)It is very risky with a high
failure rate
Share capitalSelling shares on the stock market (PLC only!)You
can make money to investGiving away ownership of the business
OverdraftsAgreement with the bank to have a negative balanceThey
are usually easy to accessInterests are usually higher than
loans
LeasingRenting something you cannot afford to buyIt is yours to
use whenever you want itYou do not own it and it isnt an asset
Trade creditYou dont have to pay for something immediatelyIt can
be easier to pay for thingsMoney may not be available when due
EmployeesAn employee is somebody who works for an organisation;
usually under a contract of employment in return for a salary or a
wage.At the start of a new business it is common for an
entrepreneur to work on their own, taking on all jobs associated
with running the business. However, as the business expands they
may need help.Types of employees include Temporary and permanent
part-time (less than 30 hours per week) Temporary and permanent
full-time
Advantages of part-time staffDisadvantages of part-time
staff
Flexible and able to respond to fluctuationsRecruitment
costs
Theyre cheaper because they arent in everydayTraining costs
They may improve the quality of the workforce (more motivation
and higher productivity and a decrease in absenteeism and labour
turnover
May miss out on vital information as theyre not 24/7
Advantages of temporary staffDisadvantages of temporary
staff
Flexible and able to respond to fluctuationsRecruitment
costs
They are able to cover for permanent employees
Training costs
Specialists can be employed for short periods
May have a lack of commitment (as with PT staff)
An alternative to hiring staff on a temporary basis is to use an
employment agency. Although the workers carry out work in your
business, they are paid by the agency. This means that the business
owner has a contract with the agency and not the employee.The main
benefit to using an employment agency is that all
recruitment/administration is done by the agency.
Businesses may choose to recruit an advisor/consultant for a
specific period of time. These individuals provide services such as
accountancy, business strategy, IT, etc. They are paid a fee for
their services.
Advantages of advisors/consultantsDisadvantages of
advisors/consultants
Able to stand back and ask questions staff cannot seeTheir ideas
may not be trusted
They bring ideas from outside the businessThey may not be ideal
for the needs of the business
They can raise sensitive issues that staff may ignoreThey can
often cost a lot of money to hire
BudgetsA budget is a detailed plan of the income and expenses
expected over a certain period of time. Businesses will be required
to produce a Budget for Revenue and Profits in order to persuade
banks to lend finance.Advantages of budgets They can help ensure
that a business does not spend more than expected They can help
measure managers performance They can motivate all the staff in the
section (delegating budget-power can be motivating)
An Income budget is the expected Revenue over a certain period
of time. An Expenditure budget is the expected Expenses over a
certain period of time.In a Profit budget is the expected
difference between Revenue and Expenses (Income & Expenditure
Budgets)
Setting budgets is not an easy job. How do you decide on the
level of sales next month or next year? This is especially hard for
new businesses with no previous trading experience. Heres how
start-ups do it They produce an estimate of sales in the first few
months based on secondary and primary market research conducted for
their business plan The entrepreneur relies on their own instinct
and experience in the industryMost established firms will use last
years figures as a guide to the next years with an adjustment for
any known changes or objectives.
Zero Based Budgeting is an alternative approach to Expenditure
budgets. This starts each budget at zero instead of last years
figures. This helps to stop budgets from rising every year.However,
there may be some problems with this type of budgeting because
managers may lack the experience of knowing what things really
cost.The best way to set budgets is to Relate the budget directly
with the businesses objectives (what it is trying to achieve) To
involve as many as possible during the process; budgets should then
be agreed and realistic Make budgets realistic and meaningful to
the staff who have to work with them
Cash FlowsA cash flow is the flow of money in and out of a
business over a given period of time. Cash flow forecasting is
estimating the flow of money in and out of the business. Remember
that cash does not always mean profit!Managing cash flow is one of
the most important aspects of financial management. Without the
cash to pay bills, all businesses will fall.Cash flow problems are
the most common reason for business failures. Cash flow forecasts
are vital in business start-ups because they help get finance and
will also show the finance provider when they will be paid
back.
All businesses need to manage their cash position carefully and
will need to predict their cash position in the forecast for at
least the next six months. This will help enable them to take
action if cash becomes short.To prepare a cash flow forecast,
businesses need to try and estimate all the money coming into and
out of the business. These flows are then set in a grid showing the
cash movements each month. Cash Flow example
In order to prepare cash flow forecasts, businesses need to make
estimations, just like in budgets, so the estimations are only as
good as the research used to carry it out. It is much easier for an
established business to create a forecast but all companies must
build their forecast in contingencies.When conducting a forecast
businesses must anticipate disasters like cash shortages. By
creating a worst-case forecast, companies will be able to arrange
financial cover for these events before they happen.
Calculating Revenue, Costs and ProfitThe revenue received by a
business can be a crucial factor of its success. When a business
starts up they should expect low revenues because Their company or
product is unknown They are unable to buy large amounts of stock to
supply big orders Its difficult to charge premium prices as they
arent yet establishedEntrepreneurs start their financial planning
by assessing what revenue they might receive in their first
financial year. Revenue is calculated by using the following
formulaQuantity of goods sold * Selling Price = Sales Revenue
A business that plans to increase its revenue may benefit more
from selling a high amount of products at a low price rather than a
low amount of products at a high price.
The Cost of Production is important for a manager to know
because it will Assess whether it is possible to trade Find out how
actual costs and predicted costs match Makes judgements on cost
efficiency
Fixed Costs are those that do not vary with the level of output
(eg: salaries, rent, utilities, interest charges).Variable Costs
are those that do vary with the level of output (eg: materials,
piece-rate labour).The formula for calculating Total Costs is:Fixed
costs + Variable costs = Total costs
Profit is the difference between revenue and expenditure and is
main motive for many businesses. However, some businesses are not
established with the aim of making a profit. Profit can be
calculated by using the following formula:Total revenue Total costs
= Profit(Remember that revenue does not always mean profit!!)
Managers usually refer to Net/Operating Profit as the amount
left once all fixed and variable costs have been deducted from
revenue. However, this is before TAX has been paid.After working
out the total profit after TAX, it can be used to Pay shareholders
Reinvest in the company (retained profits)
Profits are important for most businesses because They provide a
measure for business success They are the best source of new
finance for a business (retained profits)
Forecasting costs and revenues can be difficult new businesses
as they dont have any past figures give them ideas. It is possible
that entrepreneurs will underestimate fixed and variable costs and
overestimate revenues.A business will want to compare its
profitability over time. This is called the Net Profit margin and
the higher the margin the better! The Net Profit Margin can be
calculated with the following formulaNet Profit x 100 / Total
revenue = Net profit marginCalculating Break-EvenThe breakeven
analysis compares a companys total revenue with its total costs to
find out the minimum level of sales required to cover its costs.
This is usually shown on a graph called a breakeven chart. In order
to calculate the breakeven point a business will need to know the
following: The selling price of the product/unit Their fixed costs
The variable costs per unit
The breakeven point can be calculated by using the following
formulaFixed costs / (Selling price per unit Variable costs per
unit) = Breakeven Output
Contribution is the difference between sales revenue and
variable costs. It pays for a businesss fixed costs and the
remaining money is then counted as profit. Contribution can be
calculated by using the following formulaSelling price per unit
Variable costs per unit = Contribution PER UNITTotal revenue Total
variable costs = Contribution(Contribution PER UNIT is effectively
just the second part of the breakeven formula)
Contribution can be reduced by lowering variable costs and
increasing selling prices. Lowering fixed costs can then also
produce more profit as they are paid for by contribution.If sales
revenues exceed the variable costs, the product will be making a
positive contribution. Contribution should rise as output
increases, covering fixed costs and then increasing profits.
Once you have calculated the breakeven point on a graph you can
then work out the Safety Margin. This is the amount of sales a
business can lose before it starts to lose profits (the difference
in units between the breakeven point and the quantity of units
sold)
You can work out the Margin of Safety using this formulaNumber
of units sold Breakeven point = MOSYou can also work out the Margin
of Safety in by:MOS in units * Selling price per unit = MOS in Key
TermsTermDefinition
Adding ValueDoing something to a product in order to increase
its price
Advisor/consultantSomebody who provides businesses with help and
advice
Bank LoanBorrowing a fixed amount from a bank with interest
Bank OverdraftAn agreement with a bank to go into a negative
balance high interest
Breakeven PointThe point at where a businesss revenue covers its
total costs
BudgetA plan of income and expenses expected over a period of
time
Business AngelSomeone who invests in a high-risk business and
provides help/support
Business PlanSets out how a business idea will be financed,
marketed and put into practice
Business ObjectiveA goal that a business wishes to achieve
Cash FlowThe incomings and outgoings of a business
Cash Flow ForecastA forecast predicting the incomings and
outgoings of a business
ContributionThe difference between total revenue and total
variable costs
Contribution Per UnitThe difference between the selling price
per unit and variable costs per unit
CostsAmounts incurred by a business during trading
operations
DemandThe amount or price of a product that customers are
willing to pay
DemographicDefining a market in terms of segmentation (eg: age,
income)
Elasticity of DemandThe responsiveness of demand to a change in
price or customers incomes
Electronic MarketA market where sellers and customers do not
meet (eg: Play, Amazon)
EnterpriseWhere new businesses are formed to offer products or
services
EntrepreneurSomebody who takes calculated risks to start up a
business
Expenditure BudgetThe budget that sets out the total costs
(usually split into categories)
Fixed CostsCosts that do not change with output (eg: rent,
salaries, utilities)
FranchisorSomeone/a business who rents their business to other
people/businesses
Full-time EmployeeSomebody who works 30+ hours a week under a
contract
Income BudgetThe budget which sets out estimates of revenue
InputThe resources that go into producing goods and services
Limited LiabilityBusiness owners/shareholders that are not fully
responsible for a business fail
LocationThe place where a company is located or does
business
Margin of SafetyThe difference between the output sold and the
breakeven point
MarketThe place where buyers and sellers come together to do
business
Market GrowthThe percentage of growth of a market over a
time-period
Market ResearchThe process of collecting and analysing data to
help make marketing decisions
Market SegmentationSegmenting a market into difference sections
(eg: age, gender)
Market ShareThe percentage of an market that particular business
or product owns
Market SizeThe total demand or value in a specific market
Niche MarketA small part of a large market where customers have
specific needs
Opportunity CostThe cost of missing out on the next-best
alternative
PatentThe right to be the only producer of a specific product or
service
Permanent EmployeeSomeone who works for a business with no
set-out ending period
Primary ResearchResearch which is carried out by a company for
its own needs
ProfitThe difference between total sales and total costs
Qualitative ResearchDetailed research like beliefs, values and
opinions
Quantitative ResearchNon-detailed numerical research like sales
figures
ReturnsThe rewards to a business (eg: profit, customer
satisfaction)
RevenueThe income of sales (selling price per unit * total units
sold)
RiskThe probability or change that wanted outcomes will not
occur
SampleA subset of a population usually chosen for market
research
Share CapitalFinance invested into a business by
shareholders
Social EnterpriseA business that has objectives other than
making profits (eg: charities)
Sole TraderA one-person business with unlimited liability
SupplierA business that provides goods or services to other
firms
Total CostsA businesses total variable and fixed costs added
together
Trade CreditWhen a business does not have to pay for something
immediately
TrademarkA sign that can distinguish the goods or services from
one trader to another
Unlimited LiabilityOwners of a company that are completely
liable if a business fails
USPA unique selling point of a product or service that makes it
stand out
Variable CostsCosts that change with the level of output
Venture CapitalSomeone who invests in a new start-up
business
Working CapitalThe amount of money that a business has available
for day-to-day activities