CEMMethod advanced principles 2013

© 1992-2013 BP Group – All Rights Reserved

Process Diagnostics An update on the advances in the BP Groups CEMMethod® February 2013 [email protected]


Tools and Techniques 36 completely revised tools – 50+ major changes incorporated over previous edition of BP Group CEMMethod® •  Moments of Truth

–  New elements – Analytics – new powerful strategic aids

•  Breakpoints –  Relationships – new operational insights

•  Business Rules •  Successful Customer Outcomes

–  Strategic advances – Maturities enhancements


CEMMethod® OVERVIEW THE STEPS AND STAGES OF THE

The CEMMethod® has been developed through the last 12 years especially to meet the radically new and challenging business environment of the 21st century. Grown as next practice in leading global companies It is a tried, tested and proven approach for helping organizations win the Triple Crown.

Understand & Develop

Successful Customer Outcomes

Create Process Activity

List

PROCESS DIAGNOSTICS

Identify Moments of

Truth

PROCESS DIAGNOSTICS

Identify

Breakpoints

PROCESS DIAGNOSTICS

Identify Business

Rules

Perform Risk

Assessment

Develop Action Plan

Manage Delivery


MOMENTS OF TRUTH

TYPE

AMOUNT

RATIO

ALIGNMENT PROPERTY TREND

IMPACT

PRO/REACTIVE

OWNER


MOMENTS OF TRUTH

TYPE

AMOUNT

RATIO


IMPACT

PRO/REACTIVE

OWNER How Many?

PP PS SP SS PPS SPP

BP BR SCO

Y/N ABACUS WK/M/Q/Y RAG

Who?


BREAKPOINTS

TYPE

AMOUNT

RATIO


IMPACT

PRO/REACTIVE

OWNER


BREAKPOINTS

TYPE

AMOUNT

RATIO


IMPACT

PRO/REACTIVE

OWNER How Many?

PP PS SP SS

MOT BR SCO


Who?

Y/N


BUSINESS RULES

TYPE

AMOUNT

RATIO


IMPACT

PRO/REACTIVE

OWNER


BUSINESS RULES

TYPE

AMOUNT

RATIO


IMPACT

PRO/REACTIVE

OWNER How Many?

O S R

MOT BP SCO


Who?

Y/N


SUCCESSFUL CUSTOMER OUTCOMES

TYPE

AMOUNT

RATIO


OWNER How Many?

1 2 3

MOT BP BR SCO

Y/N

ABACUS WK/M/Q/Y RAG

Who?






Process Diagnos-cs

ID Descrip*on Type Owner Property Ra*o Aligned Pro/

Reac*ve Trend Impact ABACUS MOT BP BR SCO y/n MOT X Narra*ve PP/PS/SP Name ABACUS 1:1 0.00 0.00 0.00 y/n per cent R A G 10-‐100 SS/PPS/PSP BP X Narra*ve PP/PS/SP/SS Name ABACUS 0.00 1:1 0.00 0.00 y/n n/a R A G 10-‐100 BR X Narra*ve S/O/R Name ABACUS 0.00 0.00 1:1 0.00 y/n n/a R A G 10-‐100 SCO X Narra*ve 123 Name ABACUS 0.00 0.00 0.00 1:1 n/a n/a R A G 10-‐100 Process Diagnos-cs

ID Descrip*on Type Owner Property Ra*o Aligned Pro/

Reac*ve Trend Impact

ABACUS MOT BP BR SCO y/n MOT 1 R A G MOT 2 R A G MOT 3 R A G MOT 4 R A G …. BP 1 R A G BP 2 R A G BP 3 R A G …. BR 1 R A G BR 2 R A G BR 3 R A G …. SCO 1 R A G SCO 2 R A G SCO 3 R A G SCO 4 R A G ….


CEMMethod® OVERVIEW THE STEPS AND STAGES OF THE

The CEMMethod® has been developed through the last 12 years especially to meet the radically new and challenging business environment of the 21st century. Grown as next practice in leading global companies It is a tried, tested and proven approach for helping organizations win the Triple Crown.

Understand & Develop

Successful Customer Outcomes

Create Process Activity

List

PROCESS DIAGNOSTICS

Identify Moments of

Truth

PROCESS DIAGNOSTICS

Identify

Breakpoints

PROCESS DIAGNOSTICS

Identify Business

Rules

Perform Risk

Assessment

Develop Action Plan

Manage Delivery


CEMMethod® OVERVIEW THERE ARE 36 SPECIFIC TECHNIQUES STEPS (part 1)

The CEMMethod® techniques and approaches are flexible and straight forward to use. On occasions an extensive toolkit may be required, in other situations point solutions may be appropriate.

Element Always Discretionary Levels Process Activity Map (PAM) Y 1-2-3-4

Process Diagnostics Y 1-2-3-4

Risk Assessment Y 1-2-3-4

Action Plan Y 1-2-3-4

Actions Taken Y 1-2-3-4

POF Dependencies Y 1-2-3-4

Points of Failure profile Y 1-2-3-4

Future State PAM Y 1-2-3-4

Risk Impact Assessment Y 1-2-3-4

Process Elasticity Y 1-2-3-4

Validated Process Activity Map Y 2-3-4

SCO Mind Map Y 2-3-4

Validated Process Diagnostics Y 2-3-4

Innovation Landscape Y 3-4

SCO Statement Metrics Y 3-4

OI Strategic Matrix Y 3-4

Process Performance Landscape Y 3-4

Performance Management Scorecard Y 4-5


CEMMethod® OVERVIEW THERE ARE 36 SPECIFIC TECHNIQUES STEPS (part 2)

A comprehensive toolkit supporting both operational and strategic requirements. Sustaining hard won performance gains requires a robust integrated approach. At the advanced levels the dots can be connected from every task and activity through strategy to the Successful Customer Outcome (SCO).

Element Always Discretionary Levels OI Strategy Map Y 4-5

IT Opportunities matrix Y 4-5

Individual Scorecard Y 4-5

SCO Capabilities Overview Y 4-5

Customer Needs Assessment Y 3-4-5

Expectation Management Profile Y 3-4-5

ORCA Y 3-4-5-6-7-8

Outside-In Centre of Excellence framework Y 3-4-5-6-7-8

Process Performance Audit Y 3-4-5-6-7-8

Team-Enterprise Score carding Y 6-7-8

Customer Needs Alignment Y 6-7-8

CNA Innovation Index Y 6-7-8

ABACUS Y 6-7-8

SCO Revolutions Y 6-7-8

Proactive-Reactive Index Y 6-7-8

Expectation Alignment Y 6-7-8

OI Business Model Y 6-7-8

People Awards Targeting Y 6-7-8


Supporting Videos •  Business Process Management - what is it?

http://youtu.be/NO54KXxTp9I

•  Moments of Truth - what are they? http://youtu.be/OT_2cqMtrUw

•  Breakpoints and Business Rules? http://youtu.be/_8KSN_McWIg

•  Successful Customer Outcomes (SCO's) http://youtu.be/u4keI_kmdxM

•  Voice of Customer? http://youtu.be/bTbHrxi1Vq4


Further Resources •  Business Process Management - what is it?

http://youtu.be/NO54KXxTp9I

•  Moments of Truth - what are they? http://youtu.be/OT_2cqMtrUw

•  Breakpoints and Business Rules? http://youtu.be/_8KSN_McWIg

•  Successful Customer Outcomes (SCO's) http://youtu.be/u4keI_kmdxM

•  Voice of Customer? http://youtu.be/bTbHrxi1Vq4

CEMMethod advanced principles 2013

Business

helping organizations

leading global

andchallenging

business rules

cemmethod

proven approach

21st century

u4keikmdxm