CEA Training Catalog, Fall 2012

2012 Autumn Training Catalog

Accelerate Your Success

2 Register Today! cascadeemployers.com | 503.585.4320

CONTENTS

Team Development 3

On-Demand Webinars 3

Customer Service 5

Member Engagement 5

Legal Compliance 6

Leadership and Supervision 7

Professional Development 8

Bring these programs on-site.

Most classes deliverablein both English and Spanish.

HR Leadership Elective Free to Members

SeptemberAccountability and DelegationIntroduction to Finance for Nonprofi ts, Boards and

Small-to-Medium Businesses Leadperson EffectivenessLearning to Lead Series

OctoberBasics of SupervisionEmployer Briefi ng: Becoming a Resilient LeaderEmployer Briefi ng: Snap Back and Stay StrongFundamentals of Organization DevelopmentHarassment Awareness TrainingHuman Resources as a Business PartnerKeeping an Eye on the CompetitionLeadership at the Executive LevelLeadership Engagement Essentials - New Member Benefi tLearning to Lead SeriesManaging Email: A Mindful Approach to Taming Your InboxMember Forum: Get RefreshedMBA Essentials SeriesReasonable Suspicion TrainingSeven Steps to Better Job Descriptions

November7 Easy Steps for Achieving Competitive Employee Pay PracticesChange and ResiliencyCoaching Employees and SupervisorsEmployee Handbooks and Supervisory Manuals: Establishing

Sound Policies and Clear ExpectationsEmployer Briefi ng: Reversing the Culture of EntitlementEmployment Law: Minimize Risk and Gain Confi denceFinance for the Non-Financial ManagerLinking Incentives to the Bottom LineManaging Email: A Mindful Approach to Taming Your InboxManaging Leaves of Absence: Family Medical Leave, Workers’

Compensation and the ADANegotiationProgram and Project ManagementReaching for Stellar Customer ServiceWorkplace Investigations: Building Trust and Credibility

DecemberCompliance UpdateManaging Email: A Mindful Approach to Taming Your InboxOperations Management and InnovationPayroll Update

You Are Not AloneGreat Employers Seek Us Out

When you’re facing a workplace challenge, you don’t have to fl y solo. Regardless of your company size or industry, Cascade is here, backed by years of experience, unmatched expertise, and extensive resources, to face any challenge with you. We’ve been here, collaborating with Oregon’s greatest employers, for 65 years.

“The training and human resource assistance we receive from Cascade Employers Association helped us become one of the 100 Best Companies to Work For in Oregon!”

Kelly Yunker, PresidentPower Equipment Systems

HR Leadership Elective Free to Members 3

Team DevelopmentAccountability and Delegation

The skills of building a culture of trust are vital to promote clear accountability, powerful engagement and natural delegation. Learn the core components of an effective accountability strategy and explore trust-building approaches to employee engagement. The step-by-step approach to accountability will be outlined so that all participants understand the path to clear agreements. This fun and interactive class challenges all of us to empower our teammates.

Sept 19 (Portland), 8:00-12:00Sept 20 (Salem), 8:00-12:00 $85 / $125

Coaching Employees and Supervisors

Bringing out the best in others isn’t always easy. Learn proven techniques for guiding and motivating employees and supervisors toward taking increased responsibility and sensible risks while reaching higher levels of performance. Key learning points include active listening to encourage better teamwork, dealing with negativity, and coaching to spur taking on responsibility.

Nov 7 (Portland), 1:00-4:30 $85 / $125

Employer Briefi ng: Reversing the Culture of Entitlement

Many employees feel entitled to job opportunities, benefi ts and a host of other matters that are provided at the discretion of employers. Learn the causes of entitlement attitudes and how you and your organization can better educate employees about benefi ts and other forms of compensation, and help both young employees and those with seniority realize that they must continually earn their opportunities.

Nov 14 (Portland), 2:00-4:00 $FREE / $50

7 Easy Steps for Achieving Competitive Employee Pay Practices

Formal wage and salary programs help employers attract and retain the talent needed to support organization success. Learn what every employer needs to know about using market pay surveys, maintaining competitive pay practices, and controlling labor costs in an uncertain economy. Key learning points include: aligning pay with company performance; market survey sources and effective use; and, competitive pay practice assessment techniques.

Nov 7 (Salem), 8:30-12:00Nov 8 (Portland), 8:30-12:00 $85 / $125

Linking Incentives to the Bottom Line

Cash incentives help to align employees and their pay with organization success and are critical for controlling labor costs in the current work environment. Learn how to determine an appropriate compensation strategy and effective incentive plan for your organization. Key learning points: developing a total compensation strategy; determining the right incentive plan design and award opportunities; and, selecting the right performance measures and standards.

Nov 8 (Portland), 1:00-4:30 $85 / $125

Seven Steps to Better Job Descriptions

Job descriptions are one of the foundations of success for any position within an organization – from the hiring process to performance management to minimizing legal risk. Key learning points include: elements of an effective job description; how to draft clear, concise and accurate job descriptions; and, practical and legal reasons for job descriptions.

Oct 23 (Portland), 8:30-12:00 $85 / $125

On-Demand WebinarsWhen you want to do the right thing in the right way for your people, rely on our people.

Cost-effective and convenient, on-demand webinars are an easy way to learn. And at Cascade, our experts record program topics to help you stay in compliance with employment laws and current with the best leadership practices. Visit cascadeemployers.com to explore our growing library of topics.

Recent Releases: Why Your Employees are Paying Attention to the National Labor Relations Board § Employees in Crisis: Compliance and Compassion § Ten Interview Questions You Must Ask § The New Workplace § Family Medical Leave - The Basics § Advanced Family Medical Leave - The Devil is in the Details

Once you order one of these webinars, they are yours to use again and again!

Anytime (Online) $75 / $95


Leadership Engagement EssentialsBecome the engaged leader your organization needs.

Engaged leaders are the key drivers of initiatives that ensure the “people programs” in a company support and contribute to the mission and strategic objectives of the organization. In this two-day program you will learn the essential strategies and areas of knowledge that promote consistent leadership practices and superior organization performance. Learn to:

Build employee engagement ■Foster a strengths-based culture ■Manage change ■Master diffi cult conversations ■Strategically manage risk ■Infuse your organization’s mission into your daily work ■Overcome the forces of overwhelm and overload ■Stay up-to-date on the latest leadership trends ■

The outcomes? Better productivity, increased morale, greater profi tability, and overall improved organization performance.

Oct 3 & 4 (Portland), 8:30-4:30 $FREE* / $400

New Free Membership Benefit!

HR Leadership: A Certificate Program for Human Resource ProfessionalsIf you manage people – even if your title isn’t “HR Manager” – this certifi cate program guarantees you will gain insightful strategies and practical tools to make you better at your job and happier at work.

Get answers to the most commonly asked “people management” questions ■Increase your productivity and effectiveness in your job ■Become a more valuable resource for your team ■Solve your toughest and most frustrating workplace problems ■Facilitate networking with other professionals in your fi eld ■

Program Design

The program includes a total of fi ve full days of training – the two-day Leadership Essentials program (description above) and six half-day electives of your choice (classes marked ). Certifi cation also includes one session of up to one hour of professional development coaching. Full details online.

Begins Oct 3 & 4 (Portland), 8:30-4:30 $700 / $1050


Reaching for Stellar Customer Service

Skill-building for front-line employees, supervisors and managers.

This AchieveGlobal workshop provides skills for developing the service mindset and behaviors that cement loyalty with your internal and external customers. Learn the core skills and attitudes every individual should have, regardless of your industry or position within the organization.

Modules include: Serving a World of Customers; Connecting with Customers; Guiding Customer Conversations; and, Healing Customer Relationships.

Participants receive a Customer Service Star Certifi cate.

This class is easily customized for specifi c industries, and can be brought to your worksite.

Nov 7 & 8 (Portland), 9:00-4:00 $260 / $390

Customer Service

Member EngagementGet Refreshed

Join us for a refreshed tour of your membership resources. Enjoy a brief presentation and some informal time and refreshments with the people that help you hire well, train for excellence and discipline appropriately.

Do you know that you don’t have to research all the ■complex employment laws because we do it for you, and then help you implement them the right way?

Do you know that you can get free 24/7 access to fresh, ■local pay data from Cascade’s own survey system, SalaryTrends®?

Do you know about the newest free member benefi t, the ■Leadership Engagement Essentials program?

Do you know that Cascade’s group employee benefi t ■programs provide some of the highest quality plan options and administrative services to help you stay competitive?

There’s so much more we want you to know. Register today to learn more about these unsurpassed resources at Cascade – a great way to end your hectic week.

Oct 5 (Salem), 3:00-5:00 $FREE

“For me, the most valuable aspect of membership is the ability to ‘phone an HR friend’ whenever I need advice, direction or just a shoulder to cry on.”

Liz Wainwright, Executive DirectorMerchants Exchange of Portland, Oregon

Offset PrintingDigital Printing

Web & e-Commerce ServicesMailing & InsertingSpecialty Projects

Fulfillment & Storage

W W W.S E L E C T I M P R E S S I O N S . C O M

gg

PRINTING AND COMMUNICATION PROFESSIONALS

503-304-3525

P R I N T I N G A N D C O M M U N I C A T I O N P R O F E S S I O N A L S SLLAAANNOOIISSSSEEFFOOORRP NOITACI


Legal Compliance

2013 Compliance Update

2012 has presented many fascinating employment related decisions by the courts, several new laws and rules and some challenging changes, opportunities and trends for employers. Learn about the impact all of this has on your workplace. We will cover: social media; National Labor Relations Act; discrimination, harassment and retaliation; Fair Labor Standard Act claims; the EEOC and OFCCP’s shift in priorities and procedures; OSHA and “whistleblowing”; ADA; OFLA, FMLA and other leaves; what’s expected in 2013; and more

Dec 4 (Portland), 8:30-10:00 Dec 6 (Eugene), 10:00-11:30 $75 / $95

2013 Payroll Update

Get up-to-date information on payroll tax requirements and learn about changes for 2013. Key learning points include: wages; fringe benefi ts; employer responsibilities; deposit requirements & penalties; independent contractors; quarterly and year-end returns; military service obligations; web site resources; and, important addresses and due dates.

Dec 4 (Portland), 10:00-12:00 $75 / $95

Employee Handbooks and Supervisory Manuals: Establishing Sound Policies and Clear Expectations

Promote consistency in human resource administration and help reduce legal risk. This workshop will provide you the basics for developing, administering, and communicating organization policy. Key learning points include: crafting a company-specifi c document refl ecting company standards and culture; ensuring employee and management “buy-in”; common legal pitfalls; and, supervisory manuals for consistent policy administration.

Nov 19 (Portland), 8:30-12:00 $85 / $125

Employment Law: Minimize Risk and Gain Confi dence

Prevent problems before they arise, minimize fi nancial loss and gain the confi dence you need to know you are doing the right things for the right reasons. Key learning points include: understanding of current state and federal employment laws, rules, regulations and recent cases; how to apply employment laws, rules, regulations to any situation; and, avoiding common mistakes.

Nov 13 (Portland), 8:30-12:00 $85 / $125

Harassment Awareness Training

Increasing awareness of workplace harassment is one of the most important steps employers can take to reduce associated risk and ensure employees have a respectful work environment. Key learning points include: elements of workplace harassment; importance of day to day conduct and perceptions; and, reporting claims of harassment. Additional learning points for supervisors include: gathering information and conducting investigations; responsibilities as supervisors; and, liabilities associated with complaints.

Employees: Oct 25 (Salem), 9:00-11:00 $85 / $125 Supervisors: Oct 25 (Salem), 9:00-12:00 $105 / $145

Managing Leaves of Absence: Family Medical Leave, Workers’ Compensation and the ADA

Understanding the rules and dynamics between different leave laws and your organization’s leave and attendance policies is the key to managing risk associated with leaves of absence. Key learning points include: statutory requirements for OFLA, FMLA, ADA and Workers’ Compensation; steps to placing employees on leave, managing leave time and returning employees to work; and, setting and communicating attendance standards and dealing with common leave issues.

Nov 13 (Portland), 1:00-4:30 $85 / $125

Reasonable Suspicion Training

All supervisors and managers need to know how to recognize the signs and symptoms of and effectively respond to drug and alcohol use. Key learning points include: elements of reasonable suspicion; observing signs and symptoms of drug and alcohol use and abuse; how to document, approach employees and arrange for reasonable suspicion tests; and, avoiding the most common mistakes.

Oct 18 (Portland), 8:00-11:00 Oct 18 (Eugene), 2:00-5:00 $85 / $125

Workplace Investigations: Building Trust and Credibility

Learn how to uncover and legally address the issues underlying employee concerns while building trust and credibility in the process. Key learning points include: elements of an objective, confi dential, and complete investigation; weighing the evidence and making a reasonable decision; and, administering appropriate discipline and following up.

Nov 19 (Portland), 1:00-4:30 $85 / $125

Attend both Compliance and Payroll Updates for one low price:

December 4 (Portland), 8:30-12:00 $105 / $145


Leadership and SupervisionBasics of Supervision

Every lead, supervisor, and manager should have The Basics. Build insight and strength in leadership skills: the supervisor’s role - its importance and obligations; motivation and improving performance; communication and confl ict resolution; goal setting; and, giving positive and critical feedback. Also develop a professional approach to employment relations: basics of employment relations law; developing performance standards; and, discipline and documentation.

Each participant receives a personalized certifi cate.

Oct 11 & 12 (Portland), 8:30-4:30 $260 / $390

Employer Briefi ng: Becoming a Resilient Leader

Leaders must be at their best when others are at their worst; must model positive attitudes, resiliency and creative problem solving skills; and must handle ups and downs, dissonance and disputes, and changing expectations. Learn how to be more agile and bounce back; to navigate choppy waters and enjoy the trip. Leave with ideas, energy and valuable resources.

Oct 24 (Portland), 1:00-3:00 $FREE / $50

Change and Resiliency

Change is often disconcerting, even threatening, and the transition from the familiar to the new is frequently emotional. Poor leaders blame employees for their emotional reactions. Effective leaders help others move through what William Bridges calls the three Stages of Transition: Endings (honoring the past to let it go), the Neutral Zone (confusion) and the New Beginning (successful implementation). Learn to view crises as challenging opportunities.

Nov 1 (Portland), 8:30-11:30 $85 / $125

Leadperson Effectiveness

Being a lead demands you strike a diffi cult balance between being a worker and being a supervisor. Explore how to avoid the minefi elds on the path to: making the switch from co-worker to leadperson; clarifying your leadership role; understanding other people and motivation; dealing with negativity in yourself and others; building teams and collaborating with other teams; goal-setting and recognition; and, coaching and training for better performance.

Sept 11 (Eugene), 8:30-4:30 $160 / $240

Learning to Lead: 5-Part and 6-Part Series

The values, language and skills in Learning to Lead provide effective leadership practices for new and seasoned supervisors, managers and team members. Align the power of people and knowledge with your organization’s strategic goals.

Each participant receives a personalized certifi cate.

Cascade offers two full series this autumn, the fi rst in Salem and the second in Portland. The courses may also be taken as individual electives, details available online.

Salem Series

The Basic Principles for a Collaborative Workplace: ■ Put the organization's shared values into action.

Proactive Listening: ■ Listening that demonstrates leaders care about individuals and value their input is the #1 skill needed for an effective relationship.

Giving Recognition: ■ Catching people doing things well, especially when they are rising to a challenge, provides the fuel for higher performance.

Giving Constructive Feedback: ■ Learn to minimize defensiveness and move toward calm, objective communication.

Moving From Confl ict to Collaboration: ■ Using a variety of tools, learn interest-based bargaining and win-win solutions.

Personal Strategies for Navigating Change: ■ If the human side of change is ignored, resentments can last a long time, sometimes a lifetime.

Sept 25 and Oct 2, 9, 16, 23 & 30 (Salem), 8:30-12:00 $650 / $950

Portland Series

The Basic Principles for a Collaborative Workplace: ■ Put the organization's shared values into action.

Giving Recognition: ■ Catching people doing things well, especially when they are rising to a challenge, provides the fuel for higher performance.

Giving Constructive Feedback: ■ Learn to minimize defensiveness and move toward calm, objective communication.

Moving From Confl ict to Collaboration: ■ Using a variety of tools, learn interest-based bargaining and win-win solutions.

Personal Strategies for Navigating Change: ■ If the human side of change is ignored, resentments can last a long time, sometimes a lifetime.

Oct 30 and Nov 6, 13, 20 & 27 (Portland), 8:30-12:00 $595 / $810


Professional Development

Human Resources as a Business Partner

Proactive, practical management of an organization’s human resources supports business success in many ways. Key human resource strategies will ensure your management team is a differentiator in hiring, developing, and retaining the best talent. Key learning points: risk management; compensation and benefi ts; employee engagement; and, development.

Oct 5 (Wilsonville), 9:00-4:00 $315

Leadership at the Executive Level

Leaders set the tone and shape the performance and culture of their organizations. Learn how to establish the type of leadership an organization needs, choose actions appropriate to different stages of organizational growth, develop organizational accountability, and ensure employee commitment to change.

Oct 19 (Wilsonville), 9:00-4:00 $315

Program and Project Management

Effective managers know how to get from Point A to Point B, organizing people and resources to complete tasks. This requires tools for planning, initiating, adapting to changes, monitoring, and closing out. This module incorporates example projects for using information technology to improve performance.

Nov 2 (Wilsonville), 9:00-4:00 $315

Keeping an Eye on the Competition

Learn how to leverage web based assets, use human intelligence to gather actionable insight into your competitors’ future direction, and perform effective hands on comparison between your products and services and your competitors' to build effective and long lasting insights that can impact planning, marketing, and sales efforts.

Nov 16 (Wilsonville), 9:00-4:00 $315

Finance for the Non-Financial Manager

Identify and measure fi nancial outcomes consistent with organizational strategies. Key learning points: understanding the importance of cashfl ow and short, long, and complete cash cycles; using the balance sheet, income statement, and statement of cash fl ows to make business decisions; and, applying ratios and fi nancial controls to understand business risks.

If you have limited experience interpreting fi nancial documents, we also recommend the Introduction to Finance course, offered in September. A 10% discount will be offered to MBA Essentials students who attend.

Nov 30 (Wilsonville), 9:00-4:00 $315

Operations Management and Innovation

Improve operational performance, cut costs, and increase customer response time. Discover how shortening forecasts improves their accuracy; the importance of demand driven forecasts in reducing costs; the uses of information systems; the importance of information channels to supply chain; process effi ciencies; and, responsive and reactive capacity.

Dec 14 (Wilsonville), 9:00-4:00 $315

Attend all six courses in the MBA Essentials program to receive a Business Management Certifi cate.

Alternate FridaysOctober - December (Wilsonville)

9:00-4:00 $1785

MBA Essentials

In cooperation with the Atkinson Graduate School of Management at Willamette University


Fundamentals of Organization Development

Sponsored by the Oregon Organization Development Network and Cascade Employers Association in cooperation with American Society for Training & Development and Portland Human Resources Management Association.

Every Organization Development practitioner needs the basics. In this interactive series, you will learn the meaning of OD and key developments in its history; how experts put OD strategies into action; the many hidden barriers to OD success and how to scale them; and the key actions involved with the following session topics:

Change Management Principles and the ■Transition ProcessStrategic Planning ■Team-Building and Inter-Departmental Collaboration ■Developing and Coaching Managers ■Survey-Guided Development and Focus Group ■FacilitationContinuous Improvement ■

Certifi cates will be presented to those who attend four or more sessions.

Oct 10, 17, 24 & 31 and Nov 7 & 14 (Portland), 8:00-10:00

$250* / $375 series price; $70* / $105 per individual session.

*OODN Members also pay Cascade Member price.

Introduction to Finance for Nonprofi ts, Boards and Small-to-Medium Businesses

Presented by Nicole Thibodeau, Ph.D., Assistant Professor, Atkinson Graduate School of Business, Willamette University.

These two half-day interactive hands-on sessions are targeted particularly to (but not limited to) not-for-profi t and smaller business staff and individuals involved in governance who need to understand how the tools of fi nancial accounting and reporting systems can be used to manage more effectively.

Make fi nancial accounting and reporting systems an ally! Learn the fundamental elements and concepts of fi nancial accounting and reporting, and how to use these fundamental elements for management and control with respect to resource constraints and needs.

Sept 14 & 21 (Salem), 8:00-12:00 $295 / $425

Managing Email: A Mindful Approach to Taming Your Inbox

Most people have a love-hate relationship with their email. On the one hand, it's a powerful and convenient communication tool. On the other hand, it's constantly 'on' and highly demanding. Learn a mindfulness based approach to taming your inbox, working through the backlog, and getting your email under control.

Oct 18 (Salem), 8:30-12:00Nov 15 (Portland), 8:30-12:00Dec 12 (Eugene), 8:30-12:00 $85 / $125

Negotiation

Experience expert negotiation.

Negotiating is the art and science of securing an agreement to cooperate between two or more people whose success depends upon each other. Learners will explore planning, evaluating and employing alternative strategies and tactics, and managing the process of negotiation. Understand the difference between competitive and cooperative negotiating, which tactics work best in each, and dealing with the psychological traps that challenge every negotiator.

Nov 29, Dec 6, and Dec 13 (Salem), 8:00-12:00 $375 / $565

Employer Briefi ng: Snap Back and Stay Strong

Explore the most recent research on the resilient person and practical ways for improving reactions to life stressors. Assess your own resilience quotient and create a personal improvement plan focusing on practical ways to create improved resilience behaviors in your personal and work life. Review the power of language, and learn how to invite others to practice these skills.

Oct 24 (Portland), 10:00-12:00 $FREE / $50

Cancellation Policy

Cancellations received up to fi ve business days prior to a training program are fully refundable. Cancellations received less than fi ve business days prior to a program, or no-shows, are non-refundable; however, fees may be applied toward a future training session.

If you register for a course and later need to cancel that registration, please use our online Cancellation Form, available in the Classes/Registration area, to notify us of your change in plans and to fi nd out about other options.


Serving the Salem area for over 30 years…Specializing in small business strategies

that will help your business grow, while minimizing taxes.

Call us for a free consultation!


Partners in TrainingThis fall training catalog is loaded with training options for you and your co-workers. Our experts look forward to sharing their deep knowledge with you in the months ahead.

Many times a company will send an entire team to one of these classes, creating a retreat-like learning environment for multiple employees. Any of the training titles listed here can be customized specifi cally for your business’ needs. Please call us to fi nd out about the various training choices available from Cascade. Our passion is providing the training you need to improve productivity, employee engagement, skills and create a better, more enjoyable workplace.

We thank these employers who have hosted public training in the last few months.

Training questions? E-mail us at [email protected].

PHR/SPHR Web-Based Certifi cation Study CourseEnhance your career and expand your knowledge of HR. Nothing will have you better prepared to pass your PHR (Professional in Human Resources) or SPHR (Senior Professional in Human Resources) than this highly successful live web-based study course through our partner employer association, CAI, and study course leader, David Siler.

“The class was excellent! The extensive study materials along with David Siler’s knowledge and experience in the HR profession helped me focus my efforts in preparing for the broad range of topics on the SPHR exam.”

John Maultsby, SPHR - HR Manager - Trinity Manufacturing, Inc.

Schedule DetailsFriday mornings, 10:00-1:00, starting September 28 or Tuesday afternoons, 3:00-6:00, starting October 1. Price: $1099. Visit cascadeemployers.com for details.

A PHR/SPHR certifi cationDistinguishes you from your peers ■Builds your self-confi dence ■Gives you the knowledge to lead your ■organization

2011 Pass Rates PHR SPHRStudents of David Siler 90% 90%National Average 57% 52%

{ }

PRESORT STDU.S. POSTAGE

PAIDSIPRINT

4068 Hudson Avenue N.E.Salem, Oregon 97301

Return Service Requested

cascadeemployers.com

Printing Sponsor

CEA Training Catalog, Fall 2012

Documents

mindful approach

member engagement

employee engagement

clear accountability

building trust

powerful engagement

culture of trust

stepbystep approach