CDRT Training by Competencies This year’s courses are listed by competencies which are intended to: - establish a framework with different categories of training which government considers essential and a priority for officers within the public administration; - help line-managers and employees identify relevant training under the different categories. This document should be used as a guide. Line managers and em- ployees should consult with the Prospectus, which is uploaded on the CDRT website www.cdrt.gov.mt, to see whether they, or their subordinates, need training in any of the competencies for their personal development as Public Officers and for carrying out their duties efficiently. Public Officers interested in attending courses should refer to the legend below which indicates, next to each course, the training section responsible for the training: MANAGEMENT DEVELOPMENT SECTION [email protected] | 22001892-93-94 CONTINUOUS DEVELOPMENT SECTION [email protected] | 22001882-76-79 POLICY AND GOVERNMENT TRAINING SECTION [email protected] | 22001880-91-1900 CORPORATE SERVICES TRAINING SECTION [email protected] | 22001886-3 ICT TRAINING SECTION [email protected] | 22001904-6-7 APPLICATION PROCEDURE In order to apply, employees need to fill in an Application Form and send it to CDRT. One can access the following two application forms from the CDRT website: CDRT Application Form - to be filled for the courses not marked with an asterisk ESF Application Form - to be filled for the courses marked with an asterisk (*) * Programmes co-financed by the European Social Fund. Foundation Course in Customer Care - Vocational Training Award (Level 4) Advanced Course in Customer Care Public Relations 4 COMMUNICATION AND INTERPERSONAL SKILLS Telephone Call Handling Techniques Supervisory Skills Assertiveness for Maximum Impact Learning Skills Developing a Career Strategy Pre-retirement Programme Building Self-esteem and Self-Confidence Workshop Speech Writing and Speech Making Effective Briefing and Corresponding 5 PLANNING AND ORGANISATION SKILLS Registry Procedures Time and Self-Management Managing Performance Stress Enhancing Management Control within the Public Administration 6 PROBLEM-SOLVING SKILLS Coping with Difficult People at Work 7 LEADERSHIP ABILITY Moving to Management: the Aspiring Manager Mentoring 8 ETHICAL AND PROFESSIONAL CONDUCT Ethics 9 DISCRETION WITH SENSITIVE/CONFIDENTIAL INFORMATION Data Protection Awareness Programme Anti-Fraud and Corruption 1 VERBAL AND WRITTEN SKILLS IN BOTH ENGLISH AND MALTESE Writing Skills The Art of Writing a Good Report How to Organise and Minute Meetings CV Writing Skills and Interview Workshop Taħriġ fil-Lingwa Maltija 2 COMPUTER LITERACY Basic ICT Skills for Complete Beginners Touch Typing for Computer Keyboard Using Windows 8 Electronic Public Procurement Microsoft Excel as a Database Microsoft Excel Formulas ECDL Base: Computer Essentials * ECDL Base: Online Essentials * ECDL Base: Word Processing * ECDL Base: Spreadsheets * ECDL Standard: Database * ECDL Standard: Presentation * ECDL Standard: IT Security * ECDL Advanced : Word Processing * ECDL Advanced : Spreadsheets * ECDL Advanced : Database * ECDL Advanced : Presentation * Email * Desktop Publishing * MS Project * Maximising Data Effectiveness * Database Management * 3 CUSTOMER SERVICE Front Office Skills