CCM 5.0 Slide Show

1© 2006 Cisco Systems, Inc. All rights reserved.

Cisco Unified

CallManager 5.0

Igor Sikorski

Cisco Systems CEE


Agenda

• Cisco CallManager 5.0

• Appliance model and administration

• Expanding SIP portfolio

• Enhancements

• CCM 4.x or 5.x ?


Cisco CallManager 5.0 Themes

• Appliance model

Improved installation and upgrades

• Administration

Enhancements

Licensing compliance


SIP line side

Enhanced networking

Presence

• Enhancements


Choice of Platform for CallManager

Release 3.X

Appliance

Model

Windows

Server

Model

Platform

Model

Release 4.X

Release 5.X

Future Releases – Consistent Features, choice of Platform

CM Releases


Agenda

• Cisco CallManager roadmap



• Enhancements

• CCM 4.x or 5.x ?


Cisco CallManager Appliance

• Complete hardware software solution

• Alternative operating system

Improve installation and upgrade

Increased security and reliability

• Software solution

Cisco Security Agent included as with Windows version

• Interfaces provide access to system

Administration via CLI and GUI

Third-party access is through documented APIs

• Supported on Cisco MCS servers

7815, 7825, 7835 and 7845


Cisco CallManager Appliance Benefits

• Reduced installation time

Software pre-loaded on MCS servers

Faster Install time—Less than half the time of CM 4.x to install

• Upgrade simplicity

Install upgrade while in service

Reduced downtime—Less than a quarter of the time

• Increased resiliency

System locked down to external applications

Removes Windows security issues

More secure

• Software can be loaded on approved HP and IBM server

Pre-loaded Cisco MCS server will save installation time


Appliance Model Installation

• Ships with application preloaded

• Administrator powers up the system

• Provide removable media with network config file or enter via CLI, such as IP Address

• Ready for configuration via Cisco CallManager GUI

• No access to OS is available or necessary

No Linux knowledge or training required

“When I arrived at training, I believed that we will need shell access to the appliance. After understanding the capabilities of RTMT and CLI,I’ve changed my mind.”

Jerry Steinhauer Senior Voice Engineer, Berbee


Appliance Model Upgrade

Once on the appliance

• 2 partitions

• System running on partition A

• Load upgrade on partition B while A is running

• Migrate Database then switch from A to B

• If problem occurs with upgrade can switch back to partition A

Upgrades to appliance direct from:

• 4.0, 4.1

• Upgrade from 4.2 is available in later release

• Upgrade from 3.3(5) will require upgrade of the publisher to 4.x, then 5.0, then subscribers upgraded to 5.x

• Note: All CM 5.0 Servers require a minimum 2G DRAM and 72 Gig Hard Disk


Appliance Management Approach

Functionality Approach

Fault

Configuration

Performance

Accounting

Diagnostics and Troubleshooting

SNMP Traps—RIS and syslog-MIBE-mail and Pager Notifications Serviceability SOAP Polling

DVD/USB/CLI to configure web accessExisting Cisco CallManager User InterfaceAXL SOAP access to DB

Serviceability SOAP APIReal-Time Monitoring Tool (RTMT)(s)FTP push for CMR recordsSNMP—Platform Statistics

(s)FTP push for CDR records

Trace Collection Tool—Syslog/trace filesRTMT


Administration Enhancements

• Administration improvements

• Cisco common look and feel

• Windows Internet Explorer for access to GUI

• Licensing compliance

• Administration Improvements

Easier and quicker user add and delete

Line Improvements—Arrange lines on 7914

Copy station

Quick password reset

Scheduled provisioning (BAT)


Cisco CallManager Command Line Interface (CLI)

CLI used for initial set up and troubleshooting

Commands include:

• Ping, Traceroute

• System – restart, poweroff, switch-ver

• Show – status, hw, security

• Show files – weblog, activelog, inactivelog, install

• Show files install XXX

• Set password – admin

• Set – dhcp, ip, gw, security

• Service – list, start, stop

• set/get trace levels


CLI Example


Licensing Compliance

• Cisco CallManager licensing compliance for:

Devices

Application

• Device licensesThe maximum number of provisioned devices (IP phones, video devices) in CM database will be tracked and enforced

Customer will only be able to support the number of devices they have purchased licenses for

• Application licensesThe CM software will be tied to a server via mac address

The number of nodes is enforced

• Licenses will be created and distributed in accordance with Cisco FlexLM process used for Cisco Unity today


Agenda

• Cisco CallManager roadmap



• Enhancements

• CCM 4.x or 5.x ?


Integrate SIP into

Cisco solutions

MVS

Enterprise IP

Communications

Drive new

applications to

market

Introduce SIP

support on

Cisco Platforms

& new products

Voice

Gateways

Softswitch/

Network

GatewayProxy

Server

IP Phones IP/VC

Cisco Has a Long History in SIP

Drive Protocol

Development to

Maturity

RFC 2543NAT/FW3PCC 3GPP RegulatoryRFC 3261

Productivity

Portal

Call Manager

VIA

Cisco

Unity

IP Phone

Messenger

SRST

MeetingPlace

Conferencing

PC-to-Phone

Voice

Portal

CLEC

services

RSVP


SIP Gateways

SIP SoftClients

SIP

Phones

SIP Apps

SIP Network

Unified

MessagingCTI Apps

Soft

Phones

Conf/ Xcode

SCCP

MGCP

H.323

CTI

SIP

SIP Support In CallManager Release 4.X

Gateways

DSP Resources

Rich-Media

Conferencing

CallManager 4.x

SIP Trunk

Video

Endpoints

CallManager 4.X SIP support limited to

trunk-side interfaces only. Basic audio calls

only – no SIMPLE/presence support, no video, etc.

Cisco SIP Proxy Server

(CSPS)

Cisco and 3rd-Party

Phones


Current Cisco SIP Product Portfolio

Cisco IP Phones

2-port FXS Gateway

Cisco ATA 186/188

Cisco PIX

Firewall

Cisco IOS including Voice

Gateways, IP-IP Gateway,

Cisco SRST,

Cisco CallManager Express

Cisco Softswitch

BTS-10200 and PGW 2200

Cisco Unity

Cisco CallManager

Cisco SIP

Proxy Server

Linksys Phone Adapter Cisco MeetingPlace 8100

Linksys IP Phone

Cisco MeetingPlace Express


SCCP

MGCP

H.323

CTISIP/SIMPLE/KPML

CallManager 5.0 integrates rich, native SIP and SIMPLE support on both line-side and trunk-side interfaces (for both audio and video calls) with integrated presence on phones and applications; KPML and RFC 2833 support for DTMF; TLS and Digest Authentication for security; seamless protocol inter-working between SIP, H.323, MGCP, SCCP, TAPI/JTAPI; RSVP support for topology-aware Call Admission Control, and much more...

Cisco Unified

Communicator

Unity / Unity

Connection

CTI Apps

Gateways

MeetingPlace /

MP ExpressCisco Unified

Presence Server

Carriers /

Other PBXs

Cisco and

3rd-Party Phones

Soft

Phones

Video

Endpoints

CCME

Microsoft

LCS

IBM

Sametime

Cisco SIP Enterprise SolutionCallManager Release 5.0

CallManager 5.0

CallManager 5.0


CallManager 5.0Seamless Support for SCCP and SIP

3rd-Party

SIP Phones

(Basic and Advanced)

CallManager

SCCP

SIP

SIP PhonesSCCP Phones


Standards-Compliant SIP Phone Support in Cisco Unified CallManager

Cisco Unified CallManager and

Unified CallManager Express

3rd Party SIP Phone

(RFC 3261 Compliant)

Cisco Unified IP

Phones Running SCCP

Cisco Unified IP Phones

Running SIP


SIP Line Side Support

• IETF standards-based

RFC 3261 for basic SIP interoperability

SIP RFCs for feature support

• Support of industry wide accepted SIP behaviors

SIP registration

SIP basic call

SIP ‘Best Practices’ for core feature support

• Support key Cisco CallManager call control features

Link into core CallManager call control

Support for Core CTI based applications

• Support of third-party SIP phones

Support—SIP standards based desktop features from third-party phone as well as core CallManager call control features (e.g. digit analysis and routing)


CCM 5.0 SIP Line Side Standards Support

• RFC3261, RFC3262 (PRACK),

• RFC3264 (offer/answer), RFC3311 (UPDATE)—Basic call, hold and resume, music on hold, distinctive ringing, speed dialing, abbreviated dialing, call forwarding (e.g. 486 and 302 support), meet-me, pickup, group pickup, other group pickup, 3-way calling (local SIP phone mixing), parked call retrieval, shared line: basic call

• RFC3515 (REFER, also replaces and referred-by headers)—Consultative transfer, early attended transfer, blind transfer

• Remote Party ID (RPID) header—Calling line ID (CLID), calling party name ID (CNID), dialed number ID Service (DNIS), call by call calling line ID restriction (call by call CLIR)

• Diversion header—Redirected number ID service (RDNIS), call forward all activation, call forward busy, call forward no answer

• Replaces header—Shared line: Remote resume

• Join header—Shared line: Barge

• RFC3265 and Dialog package—Shared line: Remote state notifications

• RFC3265 and Presence package—BLF, missed, placed, received calls lists

• RFC3265 + KPML package—Digit collection, OOB DTMF

• RFC3265 + RFC3842 MWI package (unsolicited notify)—Message waiting indication

• Remotecc—Adhoc conferencing, remove last participant, Conflist, immediate diversion, call park, call select, shared line: Privacy


Overview of Phone Models in CCM 5.0

BasicSIP

7905/7912 7940/7960 3rd-Party SIP Phones

7911 7941/7961 7970/7971 UnifiedCommunicator

AdvancedSIP

7902 7910 7920 7936 7985 Communicator ATA-18x VG248

SCCPOnly

“Enhanced” SIP Phones

“Existing” SIP Phones

Very BasicSIP


Firmware Upgrade/Downgrade User Interface Enhancements on 7911/41/61/7x Phones

• Upgrade screen has been improved in 8.0 to more accurately display the status as the phone is loading new firmware.

• The initial screen will show the MAC address trying to acquire an IP address (if using DHCP) where the icon is and will remain until an address is obtained

• Icons:

Upgrading…

0%Current file being processed

.loads file being loaded

Typically this icon box will be mostly a checkbox meaning the .loads file is authenticated and being downloaded

Queued

Downloaded

Error

Authenticated

Written

Waiting


Almost 100% Feature Parity

• SCCP features not in SIP in 5.0(1)

IPMA

Attendant Console

Video Telephony support (i.e. VT Advantage cannot associate with a phone running SIP firmware load)

Join Softkey

Direct Transfer Softkey

Local Tone-on-Hold

FAC/CMC

7914

MCID

Drop any Conf Participant


3rd-Party Products support with Cisco CallManager?

• TDP-Approved Products: “Yes”

Interoperability testing required by external test lab

Test plan provided by Cisco

Covers any licensed value-added technology as well as basic interoperability

Cisco compatibility logo awarded upon successful test completion

Cisco TAC will provide coordinated support

• Generic (non-TDP) Products: “No”

Cisco provides no guarantee of interoperability

Interoperability testing outsourced to external testing lab

Cisco-provided test plan covers subset of CallManager-supported features

Pass/fail test results posted on web site maintained by test lab

Cisco TAC will not troubleshoot problems that appear only with 3rd-party product


Device Types for 3rd-Party Endpoints

YesNoWireless (802.11 or Dual Mode)

YesNoSignaling and Media Encryption

8 max1 maxNumber of DNs

Future*NoVideo

Limited RFC 3261 and related RFCs

“3rd Party Basic” “3rd Party Advanced”Device Type

All Supported SIP FeaturesSIP Features


RFC based SIP Features Offered to 3rd-Party Basic Clients

Call Forwarding All

Call Forwarding No Answer

Outgoing Call Screening

Incoming Call Screening

Call Forwarding Busy

Transfer Attended

Transfer Unattended

Call Hold and Resume

Calling and Connected Line ID

Calling and Connected Name ID

Message Waiting Indication

Three-Way Conference Calling

Call Forking

Multiple Calls per Line

Speed Dialing

Multiple Lines per Phone

For CallManager 5.0:


SIP Trunk Enhancements

• SIP Trunk interface

Originally available with Cisco CallManager 4.0

Upgraded to support RFC 3261

• Enhancements include:

Communications between CM Clusters

Interfaces to Applications—Video, MWI

REFER requests, 3xx redirection responses, out of band DTMF negotiation to reduce MTP usage

• Technology Developer Partner Program testing

Testing of third-party applications connected to the SIP Trunk


Cisco CallManager 5.0 SIP Trunk Standards Support

• RFC3261—Invite, cancel, ACK, 200OK, bye, re-invite, SIPS URIs, TLS, digest authentication, 1XX responses, redirection 3XX, 4XX, 5XX and 6XX response codes

• RFC 2833—DTMF

• RFC3515—Inbound REFER (in-dialog as well as out-of-dialog)

• RFC3891—Replaces header (INVITE w/Replaces; REFER w/Replaces)

• Draft-ietf-sip-privacy-04.txt—Remote party ID (RPID) header

• Draft-levy-sip-diversion-08.txt—Diversion header

• RFC2976—INFO

• RFC3311—UPDATE

• RFC3262—PRACK

• RFC3264—Offer/answer

• RFC3265—SUBSCRIBE/NOTIFY infrastructure

• RFC3856—PRESENCE package

• Draft-ietf-sipping-kpml-04.txt—KPML package (Out of band DTMF)

• RFC3842—MWI package (unsolicited NOTIFY)


Cisco SIP Enterprise SolutionCallManager 5.0/CallManager Express 4.0

SCCP

MGCP

H.323

CTI

SIP

SIP Soft

Clients

Presence

Server

SIP Gateways

SIP

Phones

SIP Voice Mail

SIP Conferencing

SIP

Apps

Unity Unified

MessagingCTI Apps

IP Phones

(SIP or SCCP)

SoftPhones

Local Gateways

Cisco MeetingPlace

CallManager

CallManager Express

SIP Network

Conf

Conferencing

Conf


Agenda




• Enhancements

• CCM 4.x or 5.x ?


Cisco CallManager 5.0 Presence Features

• Speed-dial buttons

• Call history logs

• Directory

Icon

SpeedDial Unknown

Presence & SpeedDial Busy

Presence & SpeedDial Idle

Description Status

Presence Indication available with:


Presence - Speed-Dial Buttons

• LED lamp and icon indicate busy/Idle/ unknown state

• CCM groups used for restricting access, option provisioned by CCM admin

• Alerting state and call pickup not available, provided in future release

Busy/AvailablePresence Indicator


Presence - Call History Logs and Directory

• Presence enabled call logs and directory allow users to check line state of others before placing calls

• CCM groups used for restricting access

Busy/Idle/UnknownPresence Indicator


IntroductionVideo Telephony Solution Components

Cisco IP/VCSCCP Conference Bridges

Cisco CallManagerCisco IOS

H.323 Gatekeeper

3rd-Party H.323or SIP Video

Endpoints

Cisco IP/VC H.320 Gateways

Cisco VT Advantage

3rd-Party SCCPVideo Endpoints

Cisco IP/VCH.323 or SIPConference

Bridges+ MeetingPlace

Integration

MTP

MTP/Transcoderswith Pass-through Codec support

GK

NewNew

NewNew

NewNew


Video Telephony Enhancements in CallManager 5.0

• Seamless inter-working of video calls with RSVP-based Call Admission Control

• Seamless inter-working of video calls between SIP, H.323 and SCCP video endpoints

• Cisco IP Communicator 2.0 + Cisco VT Advantage 2.0

Note: VT Advantage is not supported on SIP phones in this release. Will be added in a future phone firmware release

• Video support on SIP

Both line-side and trunk-side

H.261, H.263 and H.264 (SIP and SCCP)

RFC2976 SIP INFO Method used for video media channel updates such as Picture Fast Update and Picture Freeze


CallManager 5.0 Directory ArchitectureNew approach

• No embedded DC Directory– All user information stored in database

– Passwords / PINs reset during upgrade from 4.x

<locally configurable> / 12345

• No Directory Plug-in

• No schema extensions needed to integrate with corporate directory

• No Cisco application data stored in corporate directory

– No application dependency on availability of corporate directory

• No dependency between user provisioning and authentication functions


Directory SynchronizationEnabling Synchronization of User Data

CallManager 5.0 Server

HTTPS

HTTPS

CCM User Options,Extension Mobility,CCM Administrators

HTTP

HTTPWWW

IP Phone

“EM / PAB”

login

Authentication

IMS

Authentication

DB

User

LookupCorporate Directory(Microsoft AD,

Netscape/iPlanet)

DirSync

User DataSynchronization DirSync tool pulls

main user attributes from directory into DB

User passwords are

NOT sync’ed

Authentication


Directory AuthenticationEnabling LDAP Authentication

CallManager 5.0 Server

HTTPS

HTTPS

CCM User Options,CCM Administrators

HTTP

HTTPWWW

IP Phone

“EM / PAB”

Login

Authentication

IMSAuthentication

DB

User

LookupCorporate Directory(Microsoft AD,

Netscape/iPlanet)

DirSync

User DataSynchronization IMS can be

configured to authenticate all

end-users against the database or the corporate directory

Authentication


Directory Integration Summary

• No DC Directory or AD Plug-in – Optional LDAP integration built directly into CallManager

• No Schema Extension in Customer Directory

User info always stored in CCM DB, not in Customer Dir

• Directory Sync will populate CCM DB from Customer Directory – once, periodically, next time

• End User authentication can be against CCM DB or AD/Netscape Directory

• Application Users are always authenticated against the CCM DB


CallManager RSVP Agent

Main Office

Remote Office

#1 Remote Office

#2

Edge router contains an RSVP

Agent. This agent is the RSVP

signaling proxy for the CCM.

Reserved Path

(audio stream) RSVP AgentRSVP Agent

CCM CCM signaling to

RSVP Agents to

establish inter-

location reservation.

Phone to

agent

media – not

reserved.


Location BLocation A

Cisco IOS RSVP Agent for CallManager

RSVP Agent

SCCP Phone

SIP Phone

PSTN GW

RSVP Agent

SCCP Phone

SIP Phone

PSTN GWPSTNPSTN

SCCP

Media Resource Control

MGCP or H.323

SIP

RSVP

RTP

CallManager 5.0

Supported in IOS release 12.4(6)T on 26xx-XM, 2691, 28xx, 37xx and 38xxseries platforms

IP WANIP WAN

Allows toprovide RSVP for all types of endpoints


Agenda




• Enhancements

• CCM 4.x or 5.x ?


CCM 3.X

CCM 4.X

CCM 5.X

Cisco CallManager Releases & Upgrade Paths

Shipping

Planned

4.2(1)

3.3(5)

4.1(3)

Windows Server 2000

4.0(2a)

Windows Server 2000

2005 2006

5.0(1)

Upgrade Path

2007


CallManager 4.2 Capabilities and Features

Directed Call ParkDirected Call Park

Call Forward on Non

Registered or No

Bandwidth

Call Forward on Non

Registered or No

Bandwidth

IOS/CMM support for

inbound Hookflash

for CCM and ISR

IOS/CMM support for

inbound Hookflash

for CCM and ISR

Includes all

CallManager 4.1

and 4.1(3) features

Includes all

CallManager 4.1

and 4.1(3) features

IPMA on a phoneIPMA on a phone

Log out/in of Hunt GroupsLog out/in of Hunt Groups

Device Mobility

Improvements

(Intra-Cluster)

Device Mobility

Improvements

(Intra-Cluster)

DoD

EnhancementsDoD

Enhancements

Complex Passwords and

password aging using

LDAP

Complex Passwords and

password aging using

LDAP

Voice Quality StatisticsVoice Quality Statistics

Call Pickup

Notification

(Audible/Visual)

Call Pickup

Notification

(Audible/Visual)


Reasons for 4.2 or 5.0

• If you go with 4.2 you won’t get:

SIP Endpoints

Appliance Model with faster upgrades

• If you go with 5.0 you won’t get:

4.2 Feature Set (yet)

Windows OS Access

Ability to load Agents on the Server

** CCM 4.2 Features would be available in future releases

** CM 5.0 Features would be available for Windows in a future

releases.

** CCM 4.2 Features would be available in future releases

** CM 5.0 Features would be available for Windows in a future

releases.


Cisco CallManager 5.0 Summary

• The appliance model is in addition to the Windows platform—Choices for customers and partners

• Cisco CallManager 5.0 provides:

Appliance model—Easier to install and upgrade

Enhanced administration—Less time to administer

SIP Line Side Support—Choice for customers that desire a standards-based solution; Opportunity for custom application development—Value added services for you to provide

Investment Protection – leverage existing hardware and phones – does not dictate technology

Other enhancements

• Cisco CallManager 5.0 was developed to reduce your expenses!


Q and A



Cisco Unified CallManager 5.0

Igor Sikorski

Cisco Systems CEE

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