CC USA Conference 9-2011

September 2011September 2011

IntroductionIntroductionMark Livings• Adoptive Father• CEO CAIRS Solutions• 25 years in Information System

Mike Ferretti• Family adoption• VP Ebusiness• 25+ years in Information Systems and Sales / Marketing

Mark Livings• Adoptive Father• CEO CAIRS Solutions• 25 years in Information System

Mike Ferretti• Family adoption• VP Ebusiness• 25+ years in Information Systems and Sales / Marketing

Company OverviewCompany Overview• Over 8 years developing Adoption Software• Largest customer base with over 70 partners• Diverse management team• Staff of 20+ individuals• Development Team is ISO 2001 certified• Investments of over $3M in software development• Security and Infrastructure focused• Firsts in security, portals, payments, workflow, messaging, and general integration

• Over 8 years developing Adoption Software• Largest customer base with over 70 partners• Diverse management team• Staff of 20+ individuals• Development Team is ISO 2001 certified• Investments of over $3M in software development• Security and Infrastructure focused• Firsts in security, portals, payments, workflow, messaging, and general integration

CAIRS Product SuiteCAIRS Product Suite

• Case Management• Adoption Family Portal• Birth Parent Portal• Services Management• Workflow

• Adoptive Family Profiles• Agency Community• Adoption Resources• Waiting Families• Matching

• Post Adoption Contract• Letters• Pictures• Videos• Documents• Email• Voice conferences

IntroductionsIntroductions

Meeting Objectives:✓ Understand agency trends✓ Compare CC Adoptions against best practices✓ Leaving with specific next steps

Meeting Objectives:✓ Understand agency trends✓ Compare CC Adoptions against best practices✓ Leaving with specific next steps

Adoption Agency LandscapeAdoption Agency Landscape

Agencies are either rapidly evolving or struggling

Characteristics of evolving agencies:• Strong brand name • Adapting to market trends ( stretching )• Multi-level collaboration• Leveraging multi-generational teams• Unique cost effective strategies

.....aware they need to change

Agencies are either rapidly evolving or struggling

Characteristics of evolving agencies:• Strong brand name • Adapting to market trends ( stretching )• Multi-level collaboration• Leveraging multi-generational teams• Unique cost effective strategies

.....aware they need to change

Social Networking PuzzleSocial Networking PuzzleInteresting Fast Facts:• 57% of the people talk to other people more online then in real life• US has 206.2 Million Internet Users in the US and growing

• There are 500,000,000 active Facebook users (1 in every 13 people) • Half of all Facebook users are logged on daily• An average Facebook user has 130 friends (and expanding)• 48% of 18 - 34 year olds check Facebook when they wakeup• 28% check Facebook on their smart phones before getting out of bed• 25 BILLION pieces of content are shared each month

• People access Facebook via mobile twice as much as on a computer

Interesting Fast Facts:• 57% of the people talk to other people more online then in real life• US has 206.2 Million Internet Users in the US and growing

• There are 500,000,000 active Facebook users (1 in every 13 people) • Half of all Facebook users are logged on daily• An average Facebook user has 130 friends (and expanding)• 48% of 18 - 34 year olds check Facebook when they wakeup• 28% check Facebook on their smart phones before getting out of bed• 25 BILLION pieces of content are shared each month

• People access Facebook via mobile twice as much as on a computer

Information provided by onlineschools.org

Adoption Agency LandscapeAdoption Agency Landscape

Adoption Agency LandscapeAdoption Agency Landscape

Adoption Agency LandscapeAdoption Agency Landscape

CC WebsiteCC Website

CC WebsiteCC Website

CC WebsiteCC Website

CC WebsiteCC Website

CC Adoptions ScorecardCC Adoptions Scorecard

Category Ranking 1-5Strong brand 5

Adapting to market trends 2.5

Multi-level collaboration 1

Leveraging multi-generational teams ?

Unique cost effective strategies ?

Trust Factor 5

Locations / Coverage 1 / 5

Depth of experience 5

CC RecommendationsCC Recommendations• Think national act local• Update centralized adoption specific presence• Gain leverage across organization• Implement cost effective strategies• Leverage partners

Specifics:• National waiting families and matching• Standard case management system• Updated / revamped centralized presence• National forums ( internal & external )• Enable various funding options

• Think national act local• Update centralized adoption specific presence• Gain leverage across organization• Implement cost effective strategies• Leverage partners

Specifics:• National waiting families and matching• Standard case management system• Updated / revamped centralized presence• National forums ( internal & external )• Enable various funding options

CC RecommendationsCC Recommendations

QuestionsQuestions