Cbm&E Malawi 23 Jan09

Project Design

Community Based Monitoring Project

For:CBMP Consortium and Friends23 January 2009

Monitoring framework for CSC

Quality control/ Triangulation

Government - CSO interface

Framework for monitoring progress of the CBMP

Overview

Quality control/ Triangulation

Monitoring framework for CSC

Government - CSO interface

Framework for monitoring progress of the CBMP

Overview

ObjectivesBuild capacity of communities and CSOs to demand govt. accountability on public funds through:

promotion of citizen participation in national budget cycle

assess delivery of public services

Leading to a more informed and engaged civil society and a more accountable government

Assessment of Services

Demand & Supply side

EducationHealthWatSan

Agriculture

CBMPPLAN, AA, CONGOMA

CBM&EGovt. of Malawi

CRCMEJN

CSC

CSC, CRC, CSD

CRC

OthersOthers

National Networks, CSOs

Monitoring framework for CSC

Quality control/ Triangulation

Government - CSO interface

Framework for monitoring progress of the CBMP

Overview

•Units of Assessment and Assesses

•Tools - Community Score Card

•Other complimentary tools

•Dissemination/ Advocacy

•Sampling

Units of Assessment and Assesses

SectorSector Sub-Sub-SectorSector

Unit of Unit of assessmentassessment

(service (service delivery delivery point)point)

Assesses Assesses (users whose (users whose experience/ experience/

perception is likely perception is likely to be different)to be different)

ToolsTools MethodMethod

EducationSchool

Education (rural)

Primary Schools Children - girls, boysParents - women, men

Teachers - male, female

CSC(on a

scale of 5)

Users Focus group discussions

Service ProvidersSelf assessment

Secondary Schools

HealthRural

Health Care

Health Clinic

ChildrenWomen

MenElderly

DisabledService Providers

WatSanWater supply (rural)

Village

ChildrenWomen

MenElderly

DisabledService Providers

WatSan Committee

Agriculture

Input Subsidy

Section

Agriculturist - Men and Women

LabourersService Providers

Ext. Services

SectorSector Sub-Sub-SectorSector

Unit of Unit of assessmentassessment

(service (service delivery delivery point)point)

Assesses Assesses (users whose (users whose experience/ experience/

perception is likely perception is likely to be different)to be different)

ToolsTools MethodMethod

Community Score Card

Input Tracking

Sector

Entitlements (as per

plan, MGDS, MDG)

Actual

Education

Health

WatSan

Agriculture

Performance Scoring

IndicatorsScore

(scale of 1 - 5)

Generic

(5 to 8 indicators applicable across

all sectors)

Specific(specific to each

sector)

If data on entitlements is not available, just get the actual figures (and keep trying to get entitlement data)

Define each score with examples so that scoring is an informed process

Performance ScoringPerformance Scoring

IndicatorsScale

Very Bad

BadAvera

geGood

Very Good

Generic

(5 to 8 indicators applicable across all sectors)

Importance of the service

Ability to access

Attitude of Service Provider

Promptness in delivery of service

Fairness

------

------

------

Specific(specific to

each sector)Define each score with examples so that scoring is an

informed process

Other complimentary tools•Participatory Expenditure Tracking Survey (PETS)

•Citizen Charters

•Wall painting (for information dissemination)

•Community radio (for info dissemination)

•Ombudsman (for resolving govt. community disagreements, disputes)

Dissemination/ Advocacy

LevelParticipants (representatives of

following groups)Lobbying

Unit Level(School, Health Clinic, Village,

Section)

•Users•Service Providers•Other community members

District

•Community members/ users•Service Providers•T.A Chiefs•M.Ps•DEC members

Prior lobbying with T.As, M.Ps, DEC members

State

•Community members/ users•MPED•M.Ps•National Monitoring Committee•xxx•xxx

•Publication and wide dissemination of findings through network, media•Networking with other National/ International networks•Lobbying with key stakeholders

Sampling

MALAWI

North

District 1TA 1

U1

U2

U3

U4

U5

U6

U7

U8

U9

Un

TA n

District 2TA 1

TA n

District 3TA 1

TA n

District 4

District 5

District 6

Central

District 1

District 2

District 3

District 4

District 5

District 6

District 7

District 8

District 9

South

District 1

District 2

District 3

District 4

District 5

District 6

District 7

District 8

District 9

District 10

District 11

District 12

District 13

Stratified Random Sample

Quality control/ Triangulation

Monitoring framework for CSC

Government - CSO interface

Framework for monitoring progress of the CBMP

Overview

Quality Control

Key areasKey areas Control measuresControl measuresRecognising the perception of different sub groups of ‘community’ / ‘users’

•Capturing dis-aggregated information from different sub groups of ‘community’/ ‘users’ (children, women, men, disabled, elderly, etc.)

Conflict resolution Capturing consensus and disagreements

Reducing investigator bias

•Detailed facilitator training•Supportive supervision•Defining each indicator •Defining scale (1 to 5) clearly in for each indicator•Sample re-check by Supervisors

Transparency of data•Making data available at all levels from ‘community’/ ‘user’ group to national level•Capturing remarks/ reasons for specific scoring

Traceability of data •Capturing full details of ‘assessors’/ ‘respondents’, time and place for each focus group/ self assessment

External checksTriangulating with other assessments and investigating outliers

Government - CSO interface

Monitoring framework for CSC

Quality control/ Triangulation

Framework for monitoring progress of the CBMP

Overview

Implementation Structure for CBMP

VILLAGE Investigators

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DISTRICT

REGIONAL North Central South

NATIONAL

Consortium

CBMP Team

Implementation Structure for CBMP

NATIONAL

REGIONAL

VILLAGE

Consortium

CBMP Team

North Central South

Lead NGO

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ng NGO

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Implementation Structure for CBMP

NATIONAL

REGIONAL

VILLAGE

Consortium

CBMP Team

North Central South

Lead NGO

Implementi

ng NGO

Lead NGO

Lead NGO

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Lead NGO

Lead NGO

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Lead NGO

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ng NGO

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ng NGO

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ng NGO

DISTRICT

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TECHNICAL POLITICAL

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Implementation Structure for CBMP

NATIONAL

REGIONAL

VILLAGE

Consortium

CBMP Team

North Central South

Lead NGO

Implementi

ng NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Implementi

ng NGO

Implementi

ng NGO

Implementi

ng NGO

DISTRICT

MASTER TRAINERS

Investigators

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TECHNICAL POLITICAL

TECHNICAL SUPERVISOR

Investigators

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TECHNICAL SUPERVISOR

Capacity Building

NATIONAL

REGIONAL

VILLAGE

Consortium

CBMP Team

North Central South

Lead NGO

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ng NGO

Lead NGO

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Lead NGO

Lead NGO

Lead NGO

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ng NGO

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ng NGO

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ng NGO

DISTRICT

MASTER TRAINERS

REGIONAL TRAINING

Investigators

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TECHNICAL POLITICAL

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Implementation Structure for CBMP

POLITICAL

District Committee

NATIONAL

REGIONAL

VILLAGE

Consortium

CBMP Team

North Central South

Lead NGO

Implementi

ng NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

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ng NGO

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ng NGO

Implementi

ng NGO

DISTRICT

MASTER TRAINERS

Investigators

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TECHNICAL

TECHNICAL SUPERVISOR

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Implementation Structure for CBMP

NATIONAL

REGIONAL

VILLAGE

Consortium

CBMP Team

North Central South

Lead NGO

Implementi

ng NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Implementi

ng NGO

Implementi

ng NGO

Implementi

ng NGO

DISTRICT

MASTER TRAINERS

Investigators

Volunteers

Investigators

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Investigators

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Implementing NGO

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TECHNICAL POLITICAL

District Committee

TECHNICAL SUPERVISOR

Investigators

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Implementation Structure for CBMP

NATIONAL

REGIONAL

VILLAGE

Consortium

CBMP Team

North Central South

Lead NGO

Implementi

ng NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Implementi

ng NGO

Implementi

ng NGO

Implementi

ng NGO

DISTRICT

MASTER TRAINERS

Investigators

Volunteers

Investigators

Volunteers

Investigators

Volunteers

Investigators

Volunteers

Implementing NGO

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TECHNICAL POLITICAL

District Committee

Community

Networks+

TECHNICAL SUPERVISOR

Investigators

Volunteers

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Implementation Structure for CBMP

District Committee

+

TargetTargetDEC, M.Ps, DEC, M.Ps,

T.AsT.As

NATIONAL

REGIONAL

VILLAGE

Consortium

CBMP Team

North Central South

Lead NGO

Implementi

ng NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

Implementi

ng NGO

Implementi

ng NGO

Implementi

ng NGO

DISTRICT

MASTER TRAINERS

Investigators

Volunteers

Investigators

Volunteers

Investigators

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Investigators

Volunteers

Implementing NGO

Implementing NGO

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TECHNICAL POLITICAL

Community

Networks

TECHNICAL SUPERVISOR

Investigators

Volunteers

Investigators

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Implementation Structure for CBMP

NATIONAL

Consortium

CBMP Team

MASTER TRAINERS

TECHNICAL POLITICAL

+

National Committee

REGIONAL

VILLAGE

North Central South

Lead NGO

Implementi

ng NGO

Lead NGO

Lead NGO

Lead NGO

Lead NGO

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Lead NGO

Lead NGO

Implementi

ng NGO

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ng NGO

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ng NGO

DISTRICT

Investigators

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District Committee

Community

Networks

TECHNICAL SUPERVISOR

Investigators

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Implementation Structure for CBMP

+

National Committee

POLITICAL

NATIONAL

Consortium

CBMP Team

MASTER TRAINERS

TECHNICAL

+

TargetTargetGovt. of Govt. of MalawiMalawi National

Networks

REGIONAL

VILLAGE

North Central South

Lead NGO

Implementi

ng NGO

Lead NGO

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Lead NGO

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Lead NGO

Lead NGO

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ng NGO

Implementi

ng NGO

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ng NGO

DISTRICT

Investigators

Volunteers

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Implementing NGO

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District Committee

Community

Networks

TECHNICAL SUPERVISOR

Investigators

Volunteers

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Framework for monitoring progress of the CBMP

Government - CSO interface

Monitoring framework for CSC

Quality control/ Triangulation

Overview

Monitoring and Evaluation of CBMP

Area of monitoring

IndicatorsMeans of

verificationsFrequency

Responsibility

Process

Meetings Quarterly SecretariateProgress Report Monthly Lead NGO

Visit Observations Annually Implementing NGOMeetings Monthly Lead NGO

Institutional

Meetings Quarterly Implementing NGOVisit Observations Monthly SecretariateVisit Observations Quarterly Lead NGOProgress Report Annually Lead NGO

Policy

Meetings Quarterly SecretariateVisit Observations Monthly SecretariateProgress Report Monthly Implementing NGO

Visit Observations Annually

Empowerment

Capacity

Monitoring and Evaluation of CBMP

Area of monitoring

IndicatorsMeans of

verificationsFrequency

Responsibility

Process

Meetings Quarterly SecretariateProgress Report Monthly Lead NGO

Visit Observations Annually Implementing NGOMeetings Monthly Lead NGO

Institutional

Meetings Quarterly Implementing NGOVisit Observations Monthly SecretariateVisit Observations Quarterly Lead NGOProgress Report Annually Lead NGO

Policy

Meetings Quarterly SecretariateVisit Observations Monthly SecretariateProgress Report Monthly Implementing NGO

Visit Observations Annually

Empowerment

Capacity

Checklist Checklist for for

meetings meetings

Monitoring and Evaluation of CBMP

Area of monitoring

IndicatorsMeans of

verificationsFrequency

Responsibility

Process

Meetings Quarterly SecretariateProgress Report Monthly Lead NGO

Visit Observations Annually Implementing NGOMeetings Monthly Lead NGO

Institutional

Meetings Quarterly Implementing NGOVisit Observations Monthly SecretariateVisit Observations Quarterly Lead NGOProgress Report Annually Lead NGO

Policy

Meetings Quarterly SecretariateVisit Observations Monthly SecretariateProgress Report Monthly Implementing NGO

Visit Observations Annually

Empowerment

Capacity

Checklist Checklist for for

meetings meetings

Format Format for for

ReportReport

Monitoring and Evaluation of CBMP

Area of monitoring

IndicatorsMeans of

verificationsFrequency

Responsibility

Process

Meetings Quarterly SecretariateProgress Report Monthly Lead NGO

Visit Observations Annually Implementing NGOMeetings Monthly Lead NGO

Institutional

Meetings Quarterly Implementing NGOVisit Observations Monthly SecretariateVisit Observations Quarterly Lead NGOProgress Report Annually Lead NGO

Policy

Meetings Quarterly SecretariateVisit Observations Monthly SecretariateProgress Report Monthly Implementing NGO

Visit Observations Annually

Empowerment

Capacity

Checklist Checklist for for

meetings meetings

Format Format for for

ReportReport

Checklist Checklist for Visitsfor Visits

Monitoring and Evaluation of CBMP

Area of monitoring

IndicatorsMeans of

verificationsFrequency

Responsibility

Process

Meetings Quarterly SecretariateProgress Report Monthly Lead NGO

Visit Observations Annually Implementing NGOMeetings Monthly Lead NGO

Institutional

Meetings Quarterly Implementing NGOVisit Observations Monthly SecretariateVisit Observations Quarterly Lead NGOProgress Report Annually Lead NGO

Policy

Meetings Quarterly SecretariateVisit Observations Monthly SecretariateProgress Report Monthly Implementing NGO

Visit Observations Annually

Empowerment

Capacity

Checklist Checklist for for

meetings meetings

Format Format for for

ReportReport

Format Format for for

ReportReport

Tasks for Tasks for SecretariSecretari

atat

Monitoring and Evaluation of CBMP

Area of monitoring

IndicatorsMeans of

verificationsFrequency

Responsibility

Process

Meetings Quarterly SecretariateProgress Report Monthly Lead NGO

Visit Observations Annually Implementing NGOMeetings Monthly Lead NGO

Institutional

Meetings Quarterly Implementing NGOVisit Observations Monthly SecretariateVisit Observations Quarterly Lead NGOProgress Report Annually Lead NGO

Policy

Meetings Quarterly SecretariateVisit Observations Monthly SecretariateProgress Report Monthly Implementing NGO

Visit Observations Annually

Empowerment

Capacity

Checklist Checklist for for

meetings meetings

Format Format for for

ReportReport

Format Format for for

ReportReport

Tasks for Tasks for SecretariSecretari

atat

Tasks for Tasks for Lead Lead NGONGO

Monitoring and Evaluation of CBMP

Area of monitoring

IndicatorsMeans of

verificationsFrequency

Responsibility

Process

Meetings Quarterly SecretariateProgress Report Monthly Lead NGO

Visit Observations Annually Implementing NGOMeetings Monthly Lead NGO

Institutional

Meetings Quarterly Implementing NGOVisit Observations Monthly SecretariateVisit Observations Quarterly Lead NGOProgress Report Annually Lead NGO

Policy

Meetings Quarterly SecretariateVisit Observations Monthly SecretariateProgress Report Monthly Implementing NGO

Visit Observations Annually

Empowerment

Capacity

Checklist Checklist for for

meetings meetings

Format Format for for

ReportReport

Format Format for for

ReportReport

Tasks for Tasks for SecretariSecretari

atat

Tasks for Tasks for Lead Lead NGONGO

Tasks for Tasks for ImplemeImpleme

nting nting NGONGO

Monitoring and Evaluation of CBMP

Area of monitoring

IndicatorsMeans of

verificationsFrequency

Responsibility

Process

Meetings Quarterly SecretariateProgress Report Monthly Lead NGO

Visit Observations Annually Implementing NGOMeetings Monthly Lead NGO

Institutional

Meetings Quarterly Implementing NGOVisit Observations Monthly SecretariateVisit Observations Quarterly Lead NGOProgress Report Annually Lead NGO

Policy

Meetings Quarterly SecretariateVisit Observations Monthly SecretariateProgress Report Monthly Implementing NGO

Visit Observations Annually

Empowerment

Capacity

Checklist Checklist for for

meetings meetings

Format Format for for

ReportReport

Format Format for for

ReportReport

Tasks for Tasks for SecretariSecretari

atat

Tasks for Tasks for Lead Lead NGONGO

Tasks for Tasks for ImplemeImpleme

nting nting NGONGO

Quarterly Quarterly ReportinReporting Tableg Table

Monitoring and Evaluation of CBMP

Area of monitoring

IndicatorsMeans of

verificationsFrequency

Responsibility

Process

Meetings Quarterly SecretariateProgress Report Monthly Lead NGO

Visit Observations Annually Implementing NGOMeetings Monthly Lead NGO

Institutional

Meetings Quarterly Implementing NGOVisit Observations Monthly SecretariateVisit Observations Quarterly Lead NGOProgress Report Annually Lead NGO

Policy

Meetings Quarterly SecretariateVisit Observations Monthly SecretariateProgress Report Monthly Implementing NGO

Visit Observations Annually

Empowerment

Capacity

Checklist Checklist for for

meetings meetings

Format Format for for

ReportReport

Format Format for for

ReportReport

Tasks for Tasks for SecretariSecretari

atat

Tasks for Tasks for Lead Lead NGONGO

Tasks for Tasks for ImplemeImpleme

nting nting NGONGO

Quarterly Quarterly ReportinReporting Tableg Table

MonthlyMonthlyReportinReporting Tableg Table

Monitoring and Evaluation of CBMP

Area of monitoring

IndicatorsMeans of

verificationsFrequency

Responsibility

Process

Meetings Quarterly SecretariateProgress Report Monthly Lead NGO

Visit Observations Annually Implementing NGOMeetings Monthly Lead NGO

Institutional

Meetings Quarterly Implementing NGOVisit Observations Monthly SecretariateVisit Observations Quarterly Lead NGOProgress Report Annually Lead NGO

Policy

Meetings Quarterly SecretariateVisit Observations Monthly SecretariateProgress Report Monthly Implementing NGO

Visit Observations Annually

Empowerment

Capacity

Checklist Checklist for for

meetings meetings

Format Format for for

ReportReport

Format Format for for

ReportReport

Tasks for Tasks for SecretariSecretari

atat

Tasks for Tasks for Lead Lead NGONGO

Tasks for Tasks for ImplemeImpleme

nting nting NGONGO

Quarterly Quarterly ReportinReporting Tableg Table

MonthlyMonthlyReportinReporting Tableg Table

Annual Annual ReportinReporting Tableg Table

Master Gantt Chart

Area of monitoring

ActivityWk 1

Wk 2

Wk 3

Wk 4

Wk 5

... ... ... ... ... ...Wk n

Process

Training

Collection of Info

Review Meeting

Roll out of CSC

Institutional

Dissemination

Policy

Empowerment

Capacity

Very Critical Gantt Chart

Area of monitoring

ActivityWk 1

Wk 2

Wk 3

Wk 4

Wk 5

... ... ... ... ... ...Wk n

Institutional Support to CBMP

team

Technical SupportPLAN

ACTIONAID

Political Support

PLAN

ACTIONAID

CONGOMA

Successful Roll out

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