$ € % @ 911 ALERTS 40% MARGIN 64 BUSINESS EASY ROI TELEMANAGEMENT © REVENUE £ :)) ¥ TOLL FRAUD HOTELS | Reseller Partners| An Easy Fix for Added Margin| 2012 1 AN EASY FIX FOR ADDED MARGIN ! You wouldn’t sell a car without a dashboard. Why should phone systems be different? Metropolis Products Work with Avaya Phone Systems to Bring Visibility to the Enterprise www.metropolis.com
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$€% @911 ALERTS
40% MARGIN
64 BUSINESS
EASY ROITELEMANAGEMENT
© REVENUE
£:))¥TOLL FRAUD
HOTELS
| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012 1
AN EASY FIXFOR ADDEDMARGIN !
AN EASY FIXFOR ADDEDMARGIN !
You wouldn’t sell a car withouta dashboard. Why should phone systems be different?
Metropolis Products Work with AvayaPhone Systems to Bring Visibility to the Enterprise
You wouldn’t sell a car withouta dashboard. Why should phone systems be different?
Metropolis Products Work with AvayaPhone Systems to Bring Visibility to the Enterprise
www.metropolis.com
| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012 2
THE BEST MARGIN IN THE INDUSTRYTHE BEST MARGIN IN THE INDUSTRY
Resellers receive 40% margin on product and 100% margin on installation and training.
Resellers receive 40% margin on product and 100% margin on installation and training.
EASY INSTALLATIONEASY INSTALLATIONLess than 20 minutes to install, and 24/7 live support from Metropolis.
Less than 20 minutes to install, and 24/7 live support from Metropolis.
RESIDUAL INCOMERESIDUAL INCOME40% margin on support sales, EVERY YEAR!40% margin on support sales, EVERY YEAR!
METROPOLIS RESELLERSMETROPOLIS RESELLERS www.metropolis.com
Improveproductivity
Decreaseliability
Our solutions solve problems your customers face everyday
WHY METROPOLISWHY METROPOLIS
Cutexpenses
www.metropolis.com
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IncreaseRevenue
| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012
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..........................................................................................
..........................................................................................For BusinessesFor Businesses
• 911 Alerts• Toll Fraud Detection• Trunk Analysis• Automated Reporting
• 911 Alerts• Toll Fraud Detection• Trunk Analysis• Automated Reporting
..........................................................................................
..........................................................................................For HotelsFor Hotels
• Customize Bill Back• PMS Integration• VoIP Hacking Detection• Hot Spot Map
• Customize Bill Back• PMS Integration• VoIP Hacking Detection• Hot Spot Map
..........................................................................................
..........................................................................................For Call CentersFor Call Centers
• Cradle-To-Grave Views• Call Recording Module• Monitor Hunt Groups• Multi-Site Capacity
• Cradle-To-Grave Views• Call Recording Module• Monitor Hunt Groups• Multi-Site Capacity
www.metropolis.comwww.metropolis.comMETROPOLIS PRODUCTSMETROPOLIS PRODUCTS
| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012
WHO NEEDSMETROPOLISPRODUCTS?
WHO NEEDSMETROPOLISPRODUCTS?Every Business Needsa DashboardEvery Business Needsa Dashboard
www.metropolis.comwww.metropolis.comWHO NEEDS IT?WHO NEEDS IT?
5| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012
Positioning: NEW & Existing Business
1. Previous clients = Gold mine for potential add-on business
2. Bundle Metropolis products on every quote
3. Setup a demo with Metropolis and your customer
4. Focus on the following vertical markets:
SELLING THE TOTAL SOLUTIONSELLING THE TOTAL SOLUTION www.metropolis.com
6| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012
Key Questions: OfficeWatch and ProfitWatch
1. 911 Emergency Calls – Does your company have a paper trail and a way to alert if someone dials 911?
2. Track Sales Calls – How can your company improve what you cannot measure? How do you track productivity of your employees?
3. Marketing Call Tracking – Do you know which marketing campaigns are bringing in the most revenue?
4. Bill Back – Does your company bill back by department or to your clients?
5. Toll Fraud – How do you prevent and notify management of employee phone abuse or VOIP Hacking?
KEY QUESTIONS TO ASKKEY QUESTIONS TO ASK www.metropolis.com
7| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012
Key Questions: AgentWatch
1. Multi-Site Capacity – Do you have one contact center application to manage your hunt groups from multiple sites?
2. Cradle to Grave – Does your company have the data needed to reduce your abandoned calls?
3. Intuitive Dashboard – Can you monitoryour current service levels in real-time?
4. Hunt Group Statistics – How do youtrack productivity of your agents?
5. Call Recording Module – Are you ableto easily record and retrieve calls for agent coaching/feedback?
6. Threshold Alerts – Are you alerted when your calls begin to back up so you can correct the situation?
KEY QUESTIONS TO ASKKEY QUESTIONS TO ASK www.metropolis.com
8| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012
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01010202
0303
www.metropolis.comwww.metropolis.comWE ARE HERE TO HELPWE ARE HERE TO HELP
1. 24/7 SUPPORT1. 24/7 SUPPORT
24/7 Technical support for your clientis included for one year with their purchase
24/7 Technical support for your clientis included for one year with their purchase
2. SALES SUPPORT2. SALES SUPPORTDemos on demand to help you close the saleDemos on demand to help you close the sale
3. TRAINING3. TRAININGMonthly webinar end-user training for your client and sales training for your staff
Monthly webinar end-user training for your client and sales training for your staff
| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012
HIGHEST MARGINHIGHEST MARGIN www.metropolis.com
10| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012
THE OFFICEWATCH EXAMPLETHE OFFICEWATCH EXAMPLE
11| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012
We are here to help you every step of the way.We are here to help you every step of the way.
Request a Quote
Schedule a Demo
Submit an Order
MAKING IT EASYMAKING IT EASY
12| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012
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THANK YOU FOR YOURTHANK YOU FOR YOURTIME!TIME!
• Call Johanna (questions, quotes, sales collateral)
• Setup a Demo
• Attend Part 2: The Avaya Dashboard: Unveiling your Data
Next StepsNext Steps
Johanna Monsignore954.414.2900 x 656
| Reseller Partners| An Easy Fix for Added Margin| 2012| Reseller Partners| An Easy Fix for Added Margin| 2012
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