Casos de éxito de metasonic

1!""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""February"2013""

High"Agility"&"High"EffecKveness"

Do"the"Right"Things"now!""

High"Efficiency"&"Low"Costs"OpKmized"Usage"of"Resources!"

METASONIC‘S"BENEFITS"


CUSTOMERS"IN"DACH""(GERMANY,"AUSTRIA"AND"SWITZERLAND)"&"CEE"

Beck-Verlag


JAPANESE"CUSTOMERS"


CASE"STUDY:"BID"MANAGEMENT"

1. Profile >  NEC Corporation:

Revenue: 32 Billion Euro, 143,000 Employees

>  Portfolio: Custom Chips, Supercomputers, PCs, Laptops, Monitors, Peripheral Devices (for example computer printers) and the development of HD-DVD

3. Solution Approach >  Development of the sales process together

with the participating sales representatives (and taking into consideration their individual perspectives)

>  Transforming affected employees into active participants (they model their own process)

>  Enabling ongoing feedback with respect to the process / rapid prototyping

2. Scope >  Submission of proposals for IT projects

(Big Deals >10 Million EUR) >  30% of the proposals drastically wrongly

calculated >  Sales process should be automated to

ensure quality and timeliness in order to avoid wrongly calculated proposals

4. Achieved Benefits >  Reduction of the wrongly calculated

proposals by more than 60% >  By now the number of proposals which

were not submitted as a result of this have been reduced to less than 10%


15 minute Video Statement from Okada-san, President of NEC Information Systems (NIS)

Increase in ratio by up to 75% through S-BPM & Metasonic Suite!

"""""""""""""""""CASE"STUDY"NEC:"NIS"PRESIDENT‘S"VIDEO"STATEMENT"


!  “NIS"has"more"than"2,000"System"Engineers."""When"they"saw"Metasonic"they"were"surprised"and"impressed."Their"job"is"to"implement"IT"system"changes"for"the"NEC"Group."Metasonic"has"significantly"accelerated"this"work;"with"SiBPM"they"can"implement"many"more"changes"in"a"shorter"amount"of"Kme."

!  The"Metasonic"Suite"is"an"excellent"KAIZEN"‘Enabling"Tool’."NIS"uses"this"within"the"scope"of"system"development"and"change"projects."KAIZEN"is"not"only"applied"at"TOYOTA"–"many"Japanese"companies,"among"others"NIS,"use"this."KAIZEN"(conKnuous"improvement)"is"part"of"the"Japanese"culture"and"history.""

!  NIS"will"now"press"forward"with"the"applicaKon"of"SiBPM"within"the"enKre"NEC"Group,"not"only"at"NIS."In"the"future"the"main"users"of"the"Metasonic"Suite"will"consist"increasingly"of"users"from"the"business"departments."NIS"believes"that"the"integraKon"of"Cloud"services"within"the"business"processes"will"be"demanded"in"the"future"and"that"this"can"be"realized"very"easily"with"the"Metasonic"Suite."

!  We"create"BPM"applicaKons"with"the"Metasonic"Suite"in"just"one"day"–"with"a"strongly"reduced"effort"from"the"IT"department!"

CASE"STUDY"NEC:"NIS"PRESIDENT‘S"VIDEO"STATEMENT"


""""""""""""""""""""""""""CASE"STUDY"NEC:"NEW"PROCESS"MANAGEMENT"LIFE"CYCLE"WITH"SiBPM"


NEC:"PROCESS"EXECUTION"OPTIMIZATION"WITH"SiBPM"


JAPANESE"–"MARKET""

NEC"has"become"a"Partner"Mitsubishi"Heavy"Industry"works"with"Metasonic"


CASE"STUDY:"ORDER"PROCESSING"

1. Profile >  IT Service Provider

for the „Sparkassen Gruppe“ (Group of Savings Banks)

>  „Sparkassen-Finanzgruppe“ (Savings Banks Financial Group): 426 Savings Banks, 360,000 Employees

>  „Finanz-Informatik“ : Revenue: 1,5 Billion Euros, 5,000 Employees

3. Solution Approach >  Transforming affected employees into active

participants (they model their own process) >  Enabling ongoing feedback with respect to

the process / rapid prototyping >  Use of agile principles in process capturing

and implementation

2. Scope >  Automation of order processing >  Less email and more transparency >  Ensuring quality and timeliness >  Optimal distribution of work load

4. Achieved Benefits >  20% more throughput with the same

resources >  Continuous improvement of the order

processing process is the responsibility of the business department - the IT model is further developed by a business user

>  Minimization of employee overtime


CASE"STUDY:"ORDER"PROCESSING"AT"FITS"





„Thanks!to!the!Metasonic!Suite!our!employees!are!able!to!work!more!efficiently,!more!effec;vely!and!in!a!more!structured!way.!Thus,!today!with!Metasonic!Flow!we!process!significantly!more!orders!per!person!and!were!able!to!achieve!percep;ble!process!improvements“.!

Gabriele(Konjack,((Head(of(Order(Processing(Value!added!by!Metasonic!&!SEBPM:!E  Dras;c!reduc;on!of!over;me!hours!E  Taking!into!account!more!than!150!change!requests!during!the!course!of!the!project!E  Increased!throughput!of!20%!with!the!same!resources!within!the!order!processing!

process!E  Op;mal!resource!alloca;on!(workload!distribu;on)!E  Process!improvement!and!change!are!implemented!by!key!users!from!the!business!

department!(with!no!IT!background)!


CASE"STUDY:"PROCESS"EXECUTION"PLATFORM"

1. Profile >  IT Service Provider

of the „Volksbanken und Raiffeisenbanken“ (cooperative banks and credit unions)

>  „Volksbanken und Raiffeisenbanken“: 770 banks, 16 million members

>  Fiducia: Revenue: 0.7 Billion Euros, 3,200 Employees

3. Solution Approach >  Building of an S-BPM platform with the

Metasonic Suite >  S-BPM as a medium for perfect alignment

between business and IT >  Systematic building of a service

organization

2. Scope >  IT doesn‘t want to be perceived as a

bottleneck in the implementation of projects >  Business must be rapidly supported >  To define precise requirements and

interfaces

4. Achieved Benefits >  Fiducia built a corresponding platform

within one year >  By now numerous processes have gone

live on this platform >  The most recent process (administration of

access rights) was implemented within just 3 days


CASE"STUDY:"BUDGET"PLANNING"FIDUCIA"


CASE"STUDY:"BUDGET"PLANNING"FIDUCIA"

„ Our!employees!perceive!communica;onsEoriented!process!management!today!as!an!ancillary!tool!for!their!daily!work,!and!they!are!mo;vated!to!make!construc;ve!contribu;ons!to!improve!process!quality!on!a!con;nuing!basis.!It!is!easy!to!use!and!quickly!generates!significant!cost!savings!as!a!result!of!its!structured!approach.!We!are!very!sa;sfied!with!the!project!results.“!

Lothar(Hübner,(CIO(

Value!added!by!Metasonic!&!SEBPM:!E  Support!for!the!implementa;on!of!a!strict!service!orienta;on!within!the!

organiza;on!(currently!5!processes!have!gone!live!–!Metasonic!as!plaYorm)!!E  Dras;c!shortening!of!the!project!cycle!;mes!(most!current!process!went!live!

on!Dec.!1st,!2012!–!it!was!implemented!in!just!three!days!)!!E  IT!posi;ons!itself!as!a!clear!business!enabler!


CASE"STUDY:"IPHONE"ORDER"PROCESS"SWISSCOM"

1. Profile

>  Swisscom is Switzerland's leading telecoms provider, with 6.2 million mobile customers, 791,000 Swisscom TV customers and around 1.7 million broadband connections (retail). I

>  n 2012, the company's 19,514 employees (full time equivalents) generated revenues of CHF 11.384 billion.

3. Solution Approach >  On request the customer receives a link to an

app in the iTunes Store that allows the customer to start the process of ordering a new iPhone 5.

>  The ordering process was then initiated on the Metasonic server using Metasonic‘s subject-oriented business process management (S-BPM) solution

>  Metasonic‘s task is to process orders placed via the app in order to relieve the overload on the customer service department

2. Scope >  Based on experience with past iPhone launches, the

contact center of the SME business unit at Swisscom (Switzerland) Ltd. knew that many current customers would be in touch during the pre-sales period of the iPhone5 launch.

>  To avoid several thousand call difficult to serve they decided to actively optimize the quality of support prior to the market launch.

>  The idea was that it should be possible to take orders and new inquiries using an app.

4. Achieved Benefits >  The (S-BPM) solution from Metasonic supported

and managed the entire order process optimally. The individual elements of the process lifecycle were implemented professionally with minimum expense.

>  In only 8 hours it was possible to complete a very fast modeling process and immediately execute and test the processes.

>  The advantage was that changes could be made to the configurations at any time without having to modify the app itself.


SWISSCOM"–"iPHONE"5"ORDER"PROCESS"

The subject-oriented business process management (S-BPM) solution from Metasonic supported and managed the entire order process for iPHONE 5. The individual elements of the process lifecycle were implemented professionally with minimum expense. In only 8 hours it was possible to complete a very fast modeling process and immediately execute and test the processes. Web services can be integrated very flexibly into the process to connect the Smart Phone App with the process.

Partner:!


SWISSCOM"–"iPHONE"5"ORDER"PROCESS"

The Management View provides graphic representations of information in near real-time (updates every 15 minutes), whereas this information would only be available with a time delay in other ordering channels. Using the rapid prototyping provided by the graphical user interface, customer requests and additional requirements were able to be continually integrated, while taking technical feasibility into consideration. This allowed the project to proceed agilely with quick improvement iterations within a brief time.

Partner:!


1. Profile

>  Swisscom is Switzerland's leading telecoms provider, with 6.2 million mobile customers, 791,000 Swisscom TV customers and around 1.7 million broadband connections (retail). I

>  n 2012, the company's 19,514 employees (full time equivalents) generated revenues of CHF 11.384 billion.

CASE"STUDY:"INCIDENT"MANAGEMENT"SWISSCOM"

3. Solution Approach >  Identification of the cause of the problem >  Creative process to develop a detailed plan

(solution) >  Promote the change process, implement and

evaluate the solution >  Grasp, understand and control the results

check, learning process, added value, new knowledge and far-reaching initiatives

2. Scope >  The Small Medium Enterprises division of Swisscom

currently had no real-time view of the infrastructure made available for the relevant products.

>  This resulted in regular inquiries and irritation at the communication interfaces.

>  The information being provided reached SME with a time delay that was too long.

>  Employees had to seek out and collect information independently from various sources in order to get an overview of a problem.

4. Achieved Benefits >  Agile workflow system which shows process

flows in a meaningful way, correspond to reality 1:1, are comprised in only one single model (in the same way for business and IT).

>  Smart, integrated app solution (Framework-based) for fast distribution and support on various platforms

>  Important KPIs are determined for short-term control of the daily business (as a decision basis for countermeasures), as well as for medium-term control


SWISSCOM:"INCIDENT"MANAGEMENT"










CASE"STUDY:"QUALITY"ASSURANCE"TESAT"

1. Profile >  Leading producer of >  Satellite Components >  2011: 1250 Employees; 220 Mio. Euro

Revenue >  Part of EADS Group

3. Solution Approach >  Involvement of employees in the solution

development >  Iterative approach during requirements

specification >  Starting very fast with a prototype in one

specific area >  Step by step improvement until the final

optimal solution was achieved

4. Achieved Benefits >  Convincing effect on the TESAT

customers „Tesat controls optimal processes”

>  Agile process control which can be adapted to any upcoming project or component on the fly

>  Development time Mai 2009 to Nov 2009 (5 month)

2. Scope >  Avoiding media chance during order

processing and control cycle >  Improvement of adherence to

delivery dates >  Integrated process and control

system instead of excel and paper lists

Casos de éxito de metasonic

Technology

e process

o process

calculated sales process

order processing process

affected employees

e opmal

e drasc

employees portfolio