Casino Compliance

Introduction

CHEETEYE is a software application suite that helps casinos identify risks,

improve compliance and increase profits. It provides real-time views of

operational compliance and customer activity by converting data from

multiple sources into information that can be used to measure and manage

casino operations.

Traditionally, casinos have been protected by surveillance systems which

use cameras to watch activities taking place on a property. However, due

to the ever increasing use of electronic systems to control casino

processes, there are many fraudulent activities taking place that cannot be

seen with the eye. The fraud is taking place at the data level and hence, the

surveillance industry has coined the term “dataveillance” to refer to

systems like CHEETEYE.

What is Dataveillance

• Collect data from disparate systems

• Provide a secure, user friendly interface to access the

data

• Alert management to irregularities based on a set of

rules

• Provide a wide range of reports and reporting tools

Incident Management

Occurrence Book

• Track all procedure

infractions observed by

Surveillance & Security

• User friendly interface

to maximise data

integrity

• Automated incident

alert via email

Performance Management

• Measure staff performance accurately and continuously

Why Performance & Incident Management?

Accountability – Operational hours of casinos are not the same as traditional

business. Keeping a handle on compliance becomes difficult when an operation is

“always on”. Hence the need for smart software that helps compliance and

surveillance collaborate by using work flow processes to hold departments

accountable when standard operating procedures are broken.

Motivation – The workplace is one of the most feedback-deprived places in

modern life and casinos need to be especially aware of this. Lack of feedback in

casinos results in policies and procedures not being strictly followed, which leaves

them unprotected from the damaging effects of negligence and fraud both by

external sources and an organization’s own staff. Effective performance

management requires collaboration. According to “HRExaminer: Looking Ahead:

2012 Forecasts”, traditional performance management software based on annual

and quarterly reviews, “miss the whole rhythm of the business.” They expect to see

systems that allow instantaneous evaluation and they expect to see case studies

that demonstrate the power of “always on” performance evaluation.

Cage Management

• Track fills & credits

• Integrates with all receipt

printers

• Automatically creates

surveillance logs

• Alerts audit department to

void transactions

Table Management

• Manage dealer performance with electronic table scheduling and

break-list management tools e.g. track sick days and late clock ins to

find and establish personnel problems

• Track dealer activity with our reporting tools that collect data from

any casino table game player rating/marketing system and combine

the data with our table tools to identify potential collusion

Collusion Overview Table Management

Break List

Collusion Report

Be alerted to Player/Dealer relationships before they cost you money

Title 31 Compliance

• Are you ready to transmit

your CTR and SAR reports

electronically to meet the

new FINCEN

requirements?

• Auto-populate and auto-

submit SAR and CTR

forms

• Take advantage of

automatic player tracking

and threshold notification

tools

Card Tracking

Casino cards need to be strictly regulated. Our Electronic Card Control

module provides the necessary tools to regulate the movement of cards

within a casino by making sure that the following information is

consistently and accurately recorded:

• Date and Time of movement

• Status of the movement

• All persons involved in the process with biometric signatures and

photos

• Table results e.g. Winning or Losing, Drop amount etc

Card Tracking

Card Control Dashboard

Card Tracking

Card Control Detail

Reporting “Picture is worth a thousand words”

• The graph below indicated 38 Jackpot verifications but immediately shows

that 13 (almost 40%) came from Bank 60203.

• CHEETEYE reports are well organized and easy to read. In the case below, the

corresponding graph was able to immediately alert the manager that of the 38

jackpot verifications, 13, (almost 40%) came from one bank. An investigation

was done which proved to be a good thing! After just two months of using

CHEETEYE, managers were empowered to be proactive rather than reactive.

Customer Profiling

Transaction List

Detailed Player

Profile

Tips

Risk Analysis

Debarments Customer Profiling

Biggest Winner Alerts Custom Triggers

CHEETEYE interfaces with any casino table

game player rating/marketing system and

constantly “scans” the system for potential

irregularities. A casino alerts system is in

place that notifies management when

players get into the “red zone”.

Biggest Winner Detail Custom Triggers

Title 31 Inputs

Big Winning

Patterns

Thank You