CaseBank Technologies Inc. OMDEC PARTNERS MEETING October 29, 2007 …… illuminating the world of Diagnostics This presentation contains CaseBank Commercially Sensitive information. It is provided under the terms of an Existing Non-Disclosure Agreement or equivalent understanding, and is not to be disclosed to third parties or reproduced without CaseBank’s written permission received in advance.
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
CaseBank Technologies Inc.
OMDEC PARTNERS MEETINGOctober 29, 2007
…… illuminating the world of Diagnostics
This presentation contains CaseBank Commercially Sensitive information. It is provided under the terms of an Existing Non-
Disclosure Agreement or equivalent understanding, and is not to be disclosed to third parties or reproduced without CaseBank’s written
permission received in advance.
Introductions
Phil D’Eon – President, CTO, Founder Technology Visionary, Bus Dev 20 years Founder Atlantis Aerospace; SpotLight Former Licensed Aircraft & Avionics Tech. and Pilot
Tony O’Hara – CEO, Founder Operations, Finance & Legal, Bus Dev 30 years GM innovative technology companies
Mark Langley - VP R&D, Founder Technology Innovation and SpotLight Architecture 14 years advanced R&D; Product Management
Mission
CaseBank develops & deploys
Integrated Guided Diagnostic Solutions
to vastly improve First-Time-Fix
for companies that sell, support, operate, and
maintain capital-intensive equipment.
______________
“Software that brings the relevant experience of an entire industry to bear on any single problem”
CaseBank Overview
• Spin-off from Atlantis Aerospace in 1999
• Experience-based Customer Support Solutions • Focused on “First-Time-Fix”, through “Guided-
Diagnostics”• SpotLightTM Knowledge Sharing & Collaboration• RondoTM Knowledge Mining• MentorTM Technical Training
• Several Canadian & US patents
• HQ in Brampton, near Toronto, Canada
• 35 employees & specialty consultants, growing rapidly
SpotLight Applications
Non-Aerospace Pilot Projects
The Core Problem:Anticipated vs. Actual Experience
On-BoardDiag.
FMEA
FIM
PHM
Design
Anticipating what will fail,
and preparing for it.
Experiencing what actually fails,
and recognizing it.
“the real world”
“the design world”
Anticipated vs. Actual Failures
• Compared failure modes in FMEA to those encountered in the field• Turbofan Engine
Extracted from CaseBank study published in IEEE Paper “Comparison of FMEA and Field Experience for a Turbofan Engine with Application to Case-Based Reasoning”
“Anticipated” failure modes
Overlap of 142 (19.5%)610
FMEA
“Experienced”failure modes (primarily LRUs)
727Field
Experience
SpotLight Guided Diagnostics
ALL REAL FAULTSALL REAL FAULTS
SpotLight SystemSpotLight System
Continually enriched Integrated Guided Diagnostic SystemWith > 90% effectiveness
Fault IsolationFault IsolationManualsManuals
Built-InBuilt-InTestTest
ServiceServiceBulletinsBulletins
NewNew
45% of troubleshooting attempts fail
SpotLight Casebase
2 SpotLight evaluates the context of the symptoms
“Has anyone seen anything like this before?”
1 User enters observed symptoms
Symptom-based Knowledge Delivery
3 The problem is rapidly identified using the best available
experience.
“Do these tests . . .
. . . This is your problem ”
Knowledge Security and Quality Control
Stored Solutions
NEW
4 Knowledgebase is then updated.
Sessions
3 Experts review and verify the solutions
(SMEs, Manufacturers & OEMs)
1 CaseBank reviews unresolved sessions
(CaseBank)
2 CaseBank prepares new solutions
(Input from Maintainers, Manufacturers & OEMs)
“Trusted Broker” in a Knowledge Matrix
Suppliers
OEMs
Sub-system knowledgebase
Aircraft knowledgebase
Discussion
Related Documents
