Case Study: WebRTC based Prospect Interacon Tool WebRTC based Prospect Interacon Tool Develop a WebRTC Prospect Interacon tool capable for integrated voice, video, chat and screen sharing BUSINESS REQUIREMENTS Primary focus on Product Development teams, Sales teams, consultants, HR organizaons, Recruiters, Real Estate Agents and Remote Workers Aims at reducing travel costs and engage more thus improving the conversion from prospect to customer Complete end to end ownership on development, integraon of the Ten Hands plaorm API on the Agent side, integraon with CRM Wireframes, UX, Frontend development with dynamic UI and animaon. Plaorm plugin integraons, Applicaon integraon, Mul-browser – mul-version tesng WebRTC, HTML5, Angular JS, JQuery, AJAX, OOPS and REST services WireShark, Google developer tool Chrome (All Versions) And Firefox (All Versions) The plaorm added further enhancements like ACD, Agent Customizaons, and Social Media integraon in version 2. Reduced travel cost and increased customer engagement , For more informaon visit www .happiestminds.com. Write to us at [email protected] About Us © Happiest Minds Proprietary Happiest Minds enables Digital Transformaon for enterprises and technology providers by delivering seamless customer experience, business efficiency and aconable insights through an integrated set of disrupve technologies: big data analycs, internet of things, mobility, cloud, security, unified communicaons, etc. Happiest Minds offers domain centric soluons applying skills, IPs and funconal experse in IT Services, Product Engineering, Infrastructure Management and Security. These services have applicability across industry sectors such as retail, consumer packaged goods, e-commerce, banking, insurance, hi-tech, engineering R&D, manufacturing, automove and travel/transportaon/hospitality. Headquartered in Bangalore, India, Happiest Minds has operaons in the US, UK, Singapore, Australia and has secured $ 52.5 million Series-A funding. Its investors are JPMorgan Private Equity Group, Intel Capital and Ashok Soota. Customer could launch the first version of the product in very short me. Soluon Overview Partner UX Customized for Nave/Plugin Session Management/Abstract Signaling (Session) GIPS Voice Engine WebRTC Video Engine Transport iSAC/iLBC Codec NetEQ for Voice Echo Cancellaon VP8 Jier Buffer Management Image Enhancements SRTP Mulplexing STUN/TURN/ICE HTML5 Web Sockets Operang Systems Browser Container Nave Applicaon Browser Applicaon Browser Javascript Libraries Video Call Video Service Signaling FireBreath (JavaScript) -> ‘C/C++’ (bridge) WebRTC C/C++ Component
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Case Study: WebRTC based Prospect Interaction Tool
WebRTC based Prospect Interaction Tool
Develop a WebRTC Prospect Interaction tool capable for integrated voice, video, chat and screen sharing
BUSINESSREQUIREMENTS
Primary focus on Product Development teams, Sales teams, consultants, HR organizations, Recruiters, Real Estate Agents and Remote Workers
Aims at reducing travel costs and engage more thus improving the conversion from prospect to customer
Complete end to end ownership on development, integration of the Ten Hands platform API on the Agent side, integration with CRM
Wireframes, UX, Frontend development with dynamic UI and animation.
Platform plugin integrations, Application integration, Multi-browser – multi-version testing
WebRTC, HTML5, Angular JS, JQuery, AJAX, OOPS and REST services
WireShark, Google developer tool
Chrome (All Versions) And Firefox (All Versions)
The platform added further enhancements like ACD, Agent Customizations, and Social Media integration in version 2.
Reduced travel cost and increased customer engagement
,
For more information visit www.happiestminds.com. Write to us at [email protected]
About Us
© Happiest Minds Proprietary
Happiest Minds enables Digital Transformation for enterprises and technology providers by delivering seamless customer experience, business efficiency and actionable insights through an integrated set of disruptive technologies: big data analytics, internet of things, mobility, cloud, security, unified communications, etc. Happiest Minds offers domain centric solutions applying skills, IPs and functional expertise in IT Services, Product Engineering, Infrastructure Management and Security. These services have applicability across industry sectors such as retail, consumer packaged goods, e-commerce, banking, insurance, hi-tech, engineering R&D, manufacturing, automotive and travel/transportation/hospitality.Headquartered in Bangalore, India, Happiest Minds has operations in the US, UK, Singapore, Australia and has secured $ 52.5 million Series-A funding. Its investors are JPMorgan Private Equity Group, Intel Capital and Ashok Soota.
Customer could launch the first version of the product in very short time.
Solution Overview
Part
ner U
X Cu
stom
ized
for N
ative
/Plu
gin
Sess
ion
Man
agem
ent/
Abst
ract
Sig
nalin
g (S
essio
n)
GIPS
Voic
e En
gine
Web
RTC
Vide
o En
gine
Tran
spor
t
iSAC/iLBC Codec
NetEQ for Voice
Echo Cancellation
VP8
Jitter BufferManagement
Image Enhancements
SRTP
Multiplexing
STUN/TURN/ICE
HTM
L5W
eb S
ocke
ts
OperatingSystems
Brow
ser
Cont
aine
r
NativeApplication
BrowserApplication
Browser JavascriptLibraries
Video Call
Video Service
Signaling
Fire
Brea
th(J
avaS
crip
t) ->
‘C/C
++’ (
brid
ge)
Web
RTC
C/C+
+ Co
mpo
nent
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