Case Study: Upgrade to SIP at Princeton

Upgrade to SIP at Princeton University

David Wirth,

Manager of Technical OperationsPrinceton University

[email protected]

Pittsburgh, Pennsylvania – June 7-10

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Agenda

About the Campus Why We Upgraded Challenges Next steps Summary

Pittsburgh, Pennsylvania – June 7-10

Pittsburgh, Pennsylvania – June 7-10

Princeton University Chartered in 1746 – 4th oldest college in US 4850 undergraduate, 2300 graduate About 5400 fulltime and part-time

employees Residential University - housing is provided

for all undergrads 43 Dorms; over 180 buildings Nortel SL-100/CS2100 switch - SIP enabled

13,000 lines

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4Pittsburgh, Pennsylvania – June 7-10

Campus Map The main campus is

about 380 acres

Treasurer’s and IT will be the first groups to be located off the main campus to a new 4-story building opening 10/09

OCTELVoicemail System

Meridian CS-2100 XA-Core Hybrid

701 Carnegie Center – VoIP SIP Lines

755 Alexander Rd.

22 Chambers St.

MeridianSL-100RemoteSwitch

Forrestal Center

Frist Campus Center

Verizon PAETEC

PA

PAETECNYC

Meridian CS-1000Remote Switch

194 Nassau St.

693 Alexander Rd.

Meridian CS-1000Remote Switch

Meridian CS-1000Remote Switch

Meridian CS-1000Remote Switch

Pittsburgh, Pennsylvania – June 7-10 5

Why We Upgraded

The driving force behind the change:

Opportunity A new designated high-tech building

Need To still have the “University”

experience

Pittsburgh, Pennsylvania – June 7-10 6

The Opportunity New building 3 miles from campus Designated high-tech to house IT First time IT group will be in one area Chance to Upgrade telephone system

Take advantage of SIP Trunking and Lines

Pittsburgh, Pennsylvania – June 7-10 7

Pittsburgh, Pennsylvania – June 7-10

A need to feel connected away from office University Experience

One University number Presence, IM, Personal Status and Conferencing Individual and group communication capabilities Easy to use Common experience over any handset – ideally

The Need

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WOW Factors

Everyone gets CallerID Presence (Awareness in the future) Click-to-Call Meet Me Conferencing

Pittsburgh, Pennsylvania – June 7-10 9

More WOWs Individual routing of calls Phone logs Incorporate cell phones with FMC Seamless move calls from desk to

cell and back

Pittsburgh, Pennsylvania – June 7-10 10

Challenges

Time Restraints New Systems Policy Items

Pittsburgh, Pennsylvania – June 7-10 11

Tight Time Schedule Design based on capabilities of SIP

MADN support in Release CVM 13 Time for switch techs to learn new

technology Time for MAC techs to learn how to

provision new sets Time to train users to on new feature

functionality

Pittsburgh, Pennsylvania – June 7-10 12

Multiple New Systems TMS Upgrade New Provisioning System New Session Border Control New Security Policies New DHCP procedure

Pittsburgh, Pennsylvania – June 7-10 13

Policy Decision Items How to handle E911? Mobile 911? How long do provide power for IP

phones? What phones do we use? Best way to train end users?

Pittsburgh, Pennsylvania – June 7-10 14

Looking into the future for Princeton New Chemistry building next year Give all students virtual SIP numbers Adding FMC technology with Mobile UC

Next Steps

Pittsburgh, Pennsylvania – June 7-10 15

Pittsburgh, Pennsylvania – June 7-10 16

IT Group – Today

Characteristics Split time between main campus and

office located off-campus Highly mobile worker Reachable only at assigned office number

Pittsburgh, Pennsylvania – June 7-10 17

IT and Support Solution

Single University Reach Number Make and receive calls on office number

using mobile Real-time access to information on

mobile handset Leverage WiFi whenever possible

Pittsburgh, Pennsylvania – June 7-10 18

University Benefits Seamless WiFi-cellular handoff Single Number Reach with existing

PBX Excellent WiFi Voice Quality Provides IM and Presence in addition

to PBX functionality Eliminate laptop cellular data cards

Pittsburgh, Pennsylvania – June 7-10 19

Administration Benefits Keep Business and Personal calls

separate Seamless transfer to desk and cell Ability to answer office phone

anywhere On the road Work at home

Accessible during weather or other emergencies

Presence, Email, Calendar, Contacts

Pittsburgh, Pennsylvania – June 7-10 20

Students – Today

Characteristics Highly mobile Many do not use campus phone number

but carry personal mobile University email is the primary contact Use Internet based tools for social

networking

Pittsburgh, Pennsylvania – June 7-10 21

Student Solution Mobile Princeton community

School-branded mobile client Client includes tools for communication via

Presence, Voice, IM, Personal Status Messages and Conferencing

Everyone is accessible at a click-of-a-button Allows creation of buddy-lists and groups for

selective communication

Pittsburgh, Pennsylvania – June 7-10 22

University Benefits Students part of the University dial

plan Improve communications within

campus community Revenue opportunity to offer SIM

ring and unified messaging as a package

Pittsburgh, Pennsylvania – June 7-10 23

Student Benefits Mobile - but still part of a community Students can have a public University

number and private cell number Professors can call using a school number Parents can call using their local number

Save with a lower monthly minute plan

Pittsburgh, Pennsylvania – June 7-10 24

The Technology

Server WiFiCellular

Client

NORTEL CS2100SIP PBX

Nortel SL100/CS2100

PBXVoIP & SIP

Pittsburgh, Pennsylvania – June 7-10 25

Princeton Deployment

Deployed with Nortel SL-100 PBX Works with Microsoft Exchange

Server

Media (voice)

Data (applications & signaling)

Cellular Voice

WiFi Hotspot

Cellular Data

Internet

PSTN

Remote Office

PBX Messaging Apps

Summary

New upgrade takes advantage of opportunity

Addresses needs of occupants Provides some “WOW” Positions University to use new

technology

Pittsburgh, Pennsylvania – June 7-10 26

Pittsburgh, Pennsylvania – June 7-10

Options and Issues

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