End-to-end Managed Solutions Case Study Financial Services Firm Leverages Tata Communications Pay-as-you-grow Approach A start-up financial advisory business recently launched operations as the subsidiary of one of Europe’s largest insurance intermediaries. The firm, which is composed of a collection of independent investment managers in the UK, provides independent financial advice to both corporate and private clients.
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End-to-end Managed Solutions
Case Study
Financial Services Firm Leverages Tata Communications Pay-as-you-grow Approach
A start-up fi nancial advisory business recently launched operations as the subsidiary of one of Europe’s largest insurance intermediaries. The fi rm, which is composed of a collection of independent investment managers in the UK, provides independent fi nancial advice to both corporate and private clients.
With a stated goal of utilizing “market leading technology” to aid its acquisition and expansion efforts, the fi rm sought an outsourcing technology partner that could quickly establish a robust, highly scalable IT business process outsourcer (BPO) and telecommunications architecture.
Partner Approach
Tata Communications became aware of the project through sister company and integration partner, Tata Consultancy Services (TCS). The client invited TCS to bid on delivering a set of managed infrastructure and BPO services, against a leading Indian BPO and infrastructure outsourcing provider. TCS, in turn, partnered with Tata Communications to deliver network and managed hosting services. Tata Communications’ ability to holistically deliver scalable infrastructure solutions in the UK was seen as a key differentiator to the competitor’s bid, which required support from unrelated third parties for critical service elements.
Working together, TCS and Tata Communications won the business by proposing a fully managed solution that leveraged shared services to meet the fi rm’s infrastructure needs. Responding to the client’s request for a model that would minimize capital outlays, TCS and Tata Communications provided a low cost, scalable, robust IT infrastructure platform to support initial customer requirements and planned expansion efforts. In addition, Tata Communications provided a cost-effective, scalable WAN solution using its MPLS network and an IPSec VPN to link the client’s UK offi ces to its UK call center and TCS offshore BPO delivery locations. Finally, Tata Communications provided a cost-effective, managed messaging platform with Microsoft Exchange. The solution, designed for mid-market and growing clients, eliminated the need to invest in dedicated assets and personnel to support email functionality.
For more information on Managed Services, please visit: www.tatacommunications.com/contact
www.tatacommunications.com
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Virtualization Improves ROI
Tata Communications proposed a virtualized hosting environment using VMware to run multiple client applications and scale computing needs as the business grows. Virtualization optimizes resource use and eliminates capital overinvestment by adding capacity incrementally. As offices are added and as consumer demands increase, the company can add further virtual processing units (VPUs) as needed rather than replacing or resizing hardware assets for individual applications. As Tata Communications’ first implementation of VMware, the firm’s experience provides a pioneering example for other clients seeking scalable IT infrastructure.
A New Outsourcing Model
Unlike many Indian IT outsourcing firms that keep prices low through “body swapping” and labor cost arbitrage, Tata Communications’ provides a cost-effective solution through delivery of standardized services, with a shared infrastructure and support model. This approach accommodates the total outsourcing needs of mid-tier companies and the needs from larger clients for dedicated project implementations. Tata Communications’ portfolio of shared services benefit companies that cannot afford a dedicated IT team or dedicated infrastructure. These firms can leverage the technology expertise and economies of scale of a global telecommunications leader.
An End-to-End Solution
The solution provides for managed servers hosted at Tata Communications’ data center in London, and a disaster recovery solution deployed at a second data center in Highbridge (near Bristol UK), to meet financial regulatory requirements for data retention and security. All business applications are hosted at the data center, including managed messaging. On Time, On Budget
Following the parameters outlined in the original work statement, TCS completed implementation within a defined, eight-week time frame. Meeting the customer’s implementation objectives allowed them to quickly continue toward their strategic growth objectives and convinced them that teaming with TCS and Tata Communications was the right choice.
Future Plans
The firm is working again with TCS and Tata Communications to establish a highly scalable contact center solution in the UK, having found that the commercial models available from other UK telecom providers failed to meet the needs of start- up clients. Additionally, the firm is considering coupling the Tata Communications MPLS network, which has already been deployed at its offices, with Tata Communications’ global, managed voice offer to deliver a comprehensive solution for its UK offices and BPO offshore location. Tata Communications’ voice-over IP (VoIP) solutions are attractive to the firm, because they deliver inbound and outbound service that ensures best-in-class call quality. In addition, flexible package pricing and versatile configurations will allow the firm to create a solution precisely tailored to meet the needs of call centers.
Why Financial Services Firms Choose Tata Communications
_ Scalable, pay-as-you-grow model_ Comprehensive portfolio of managed services_ Services designed to support compliance and regulatory requirements_ Reduced costs through outsourcing systems and applications to a data center_ Combined messaging with managed network services for an end-to-end, managed solution_ Lower total cost of ownership (TCO) and improved efficiency through standardized infrastructure, tools, and best practices_ Single point of management for ease in billing and administration_ BPO solutions that optimize the impact of centralized application management and storage
About Tata Consultancy Services
Tata Consultancy Services (TCS) is an IT services, business solutions, and outsourcing organization that delivers real results to global businesses. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through a unique Global Network Delivery Model, recognized as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS employs over 108,000 of the world’s best trained IT consultants in 47 countries. TCS generated consolidated revenues of US $4.3 billion for fiscal year 2007 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit www.tcs.com.
About Tata Communications
Tata Communications, a member of the $62.5-billion Tata Group, is a leading global provider of a new world of communications. The emerging markets communications leader leverages advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multinational and Indian enterprises, service providers, and Indian consumers.
Tata Communications’ range of services include transmission, IP, converged voice, mobility, managed network connectivity, hosting and storage, managed security, managed collaboration, and business transformation for global enterprises and service providers, as well as Internet, retail broadband, and content services for Indian consumers.
For more information on Managed Services, please visit: www.tatacommunications.com/contact
www.tatacommunications.com
Page 3
IndiaTata Communications LVSB Kashinath Dhuru Marg Prabhadevi Mumbai 400 028Tel +91 22 6657 8765Fax +91 22 6639 5162
AsiaTata Communications 35 Tai Seng Street #06-01Singapore 534103SingaporeTel +65 6632 6700Fax +65 6634 8570
Tata Communications 2402 Bank of America Tower12 Harcourt RoadCentral, Hong KongTel +852 3693 8888Fax +852 3690 2022
AustraliaTata Communications King Street WharfSuite 503, 35 Lime StreetSydney NSW 2000 AustraliaTel +61 2 9299 2014Fax +61 2 9299 2019
North AmericaTata Communications 2355 Dulles Corner Blvd
Herndon, VA 20171, USATel +1 703 547 5900Fax +1 703 547 6555 Tata Communications 90 Matawan Rd – 3rd FloorMatawan, NJ 07747, USATel +1 732 888 6700Fax +1 732 888 6809
Tata Communications 1555 Rue Carrie-DerickMontréal (Québec)Canada, H3C 6W2Tel +1 514 868 7272Fax +1 514 868 7234
EuropeTata Communications Exchange Tower, Suite 7.032 Harbour Exchange SquareLondon, E14 9GE, EnglandTel +44 20 7519 4610Fax +44 20 7519 4609
Tata Communications 131 Avenue Charles de Gaulle92200 Neuilly sur SeineFranceTel +33 1 41 43 4200Fax +33 1 41 43 4200
Tata Communications Avenida de Europa 4, Bajo AParque Empresarial “La Moraleja”28108 Alcobendas Madrid, SpainTel +34 916 57 48 90Fax +34 916 62 06 79
Middle East & North AfricaTata Communications Hamdan Street, City Center Building
P.O. Box 41660Abu Dhabi, United Arab EmiratesTel +971 2 626 6223Fax +971 2 627 2624
Tata Communications, a member of the $62.5 billion Tata Group, is a leading global provider of a new world of communications. The emerging markets communications leader leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national and Indian enterprises, service providers and Indian consumers. Tata Communications’ range of services include transmission, IP, converged voice, mobility, managed network connectivity, hosting and storage, managed security, managed collaboration and business transformation for global enterprises and service providers, as well as Internet, retail broadband and content services for Indian consumers. The Tata Global Network encompasses one of the most advanced and largest submarine cable networks, a Tier-1 IP network,
with connectivity to more than 200 countries across 300 Pops, and more than 1 million square feet of data center and co-location facilities. Tata Communications’ unique emerging market depth and breadth of reach
network in over 60 cities and 125 Pops in India, strategic investments in South African converged services operator, Neotel, Sri Lanka and Nepal and, subject to
China Enterprise Communications (CEC) providing full country VPN coverage in China. Servicing customers
Communications is the number one global international wholesale voice operator and number one provider of international long distance, enterprise data and Internet services in India, the Company was named
“Best Wholesale Carrier” at the World Communications Awards in 2006, “Best Pan-Asian Wholesale Provider” at the 2006 and 2007 Capacity Magazine Global Wholesale Telecommunications Awards and was awarded “Best Progress in Emerging Markets” at the 2008 Mobile Communication Awards. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock Exchange. (NYSE: TCL) www.tatacommunications.com
© 2008 Tata Communications, Ltd. All Rights Reserved. casestudy_TC_end-to-end-managed-solution_ver1.0_jan-2009
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