Lincolns originally used a portal and were looking for alternatives that could improve the client experience. The ultimate requirement was that it would work well for clients and work internally, as it would be more likely to be adapted without resistance and ultimately save time on administration and follow ups. One of the reasons why clients were resistant to their current system of a portal was the need of a username and password, which was just another barrier for clients as they already have so many passwords to juggle. “Clients have dealt with accountants for decades, traditionally paper sent in the post, signed and then sent back – so for that process to change, it needed it to be seamless for them to adopt” says Paul. For Lincolns, COVID19 was an opportunity to encourage clients to make the shift to digital signing, as it offered efficiencies and flexibility for clients that was needed during lockdown and ongoing remote working. www.fusesign.com Productivity, Turbocharged 5 Partners, 50 team members Team Size MYOBAE Document Management MYOBAE Practice Management Albany, WA Location Lincolns Beyond Numb3rs, a member firm of Walker Wayland Australaisa, is a 5 partner firm based in Albany, Australia. We spoke to Partner Paul Meaton about how their recent introduction of FuseSign to the business has made a powerful impact on the way they run their business and communicate with clients, especially during the height of the 2020 pandemic. Case Study FuseSign Products Used