Case Study- Delivering business and technology transformation for an healthcare giant

e-Zest Solutions CMMI 3, ISO 9001:2008 and ISO 27001 company

Delivering Business & Technology Transformation For

A Healthcare GiantHow technology modernization helped client stay ahead of its competition

Presentation Agenda

ClientBrief introduction about client and its healthcare portfolio

ChallengesBusiness and technological challenges faced by client

SolutionsVarious solutions implemented to address client’s challenges

ExecutionOur execution approach to deliver the solutions

BenefitsValue creation and business benefits to client

TestimonialAppreciations from client towards e-Zest’s services

© 2015 e-Zest Solutions

ClientBrief introduction about client and its healthcare portfolio

e-Zest Solutions CMMI 3, ISO 9001:2008and ISO 27001 company

Client Introduction


PortfolioOffers IT

concepts and total solutions for a wide range of

medical and paramedical professionals

StrengthEmploys around 350 associates serving more than 40,000

customers every day

TurnoverPosted a turnover of EUR 44 million

in 2014Dominance

Dominance in Central Europe

o Belgium: Market leader with an installed database of 12,000 customers

o Netherlands: Dominant player in veterinary segment

o France: Holds key position in healthcare centers market

AcquisitionRecently got

acquired by AAC Capital based in

Netherlands

1 2 34

5

ChallengesBusiness and technological challenges faced by client

e-Zest SolutionsCMMI 3, ISO 9001:2008and ISO 27001 company

Major Challenges


Multi-location ConstraintInability to scale up and manage the application from multiple geographies

Sync IssuesFrequent issues regarding deployment and data synchronization

Individual InstallationHassle of installing the desktop application individually on 5000+ pharmacies

Confusing InterfacePoor user experience and design causing confusion amongst pharmacists

Operational Expenses Significant capital and human resource investments for deploying in-house technology team

Technology TransformationPressing need of a technological upgradation to overcome these challenges

Application UpdatesDistributing application updates and patches across thousands of pharmacies

RDP SetupChallenge of setting up Remote Desktop Protocol

SolutionsVarious solutions implemented to address client’s challenges


Technology StackPresentation Layer o Web Application (ASP .Net MVC)

Application Layer o Application Services (Business Logic)o Business Domain

Data Access Layer o NHibernate

Persistence Layer o Data Source (SQL

Server)


Migration of existing central desktop solution to a web platform leveraging Microsoft solution stack

High performance web interface using a combination of ASP.net MVC, Nibernate, Nunit and SQL Server

UX Enhancement


ResearchComprehensive research to understand the journey users took while accessing the application

BrandingDeveloped user experience adhering to client’s new branding guidelines

Information ArchitectureRevisited information architecture with simplified user interactions

Responsive Web DesignResponsive web design using modern technologies like HTML, CSS & Bootstrap

Redesign Philosophies


PHILOSOPHIES

Throughout the project, there were 3 philosophies that led the redesign:

01

Ensure users feel confident when interacting with the application

02

Give indication of state-changes with clear messaging and contextual indicators

03

Keep it simple but allow for complexity at the same time

02

03

01

ODC Team Structure


Client’s Onsite Facility

IT Department

R&D Team Leader/Product

Owner

e-Zest Offshore Development Center (ODC)

e-Zest Testing Team

e-Zest Developmen

t Team

Project Manager/

Business Analyst

R&D Manager Pharma/

Key Accounts Manager

ExecutionOur execution approach to deliver the solutions


Agile Execution Approach


2 WeekSprints

24 HourSCRUM

S

Product Owner

Onsite Team

Sprint Review & Retrospective

Task Breakout

Product Sprint Planning and Meeting

Finished Product

Sprints

ScenariosWireframeVisual DesignDevelopmentQ&AUser Acceptance

Next Sprint

ScrumMaster

Offshore Team

Discovery Phase

(Onsite)Daily Scrum Meeting 09:00 AM to 09:30 AM CET

2- 4 Weeks

2 Weeks

‘n’ Weeks

e-Zest’s BA and TA with Product Owner

Delivery Phase

Mon Tue Wed Thu Fri Mon Tue Wed Thu Fri

Sprint Planning

Daily Scrum

Daily Scrum

Daily Scrum

Daily Scrum

Daily Scrum

Daily Scrum

Daily Scrum

Daily Scrum

Daily Scrum

Product Backlog Refinement

Mid Sprint Review

Next Sprint Planning

Daily Scrum Sprint

Review

Sprint Plan

ReviewRoll OutEoD

Status Mail

EoD Status Mail

EoD Status Mail

EoD Status Mail

EoD Status Mail

EoD Status Mail

EoD Status Mail

EoD Status Mail

Sprint 1

Sprint 0

o Understanding the scopeo Identify roles and assemble scrum

teamo Architecture design and project setup o Product backlog creation

o Sprint retrospective meetingo Similar activities as that of Sprint 1o Subsequent roll outs o System integration

Sprint ‘n’

9 AM

6 PM

Sprint Lifecycle


Tools And Technologies Utilized


o Wireframeso Mockups and

application flow

o Product backlog/sprint backlog

o User stories creationo Sprint taskso Scrum boardo Scheduling code

reviewo Test case

managemento Issue managemento Sprint velocity and

burn-downo Continuous

integrationo Version controlo Branching and

merging

o Timesheet management

o Leave managemento Milestones

managemento Resource

management

o Codingo Code review through

TFSo Deploymento Project document

managemento Task prioritization

through TFS

BenefitsValue creation and business benefits to client


Benefits To Client100% availability of the application ensuring accessibility to users across the globe

Analysis of data from various pharmacies and providing insights with the help of reports

Effective Resolution of deployment and data synchronization issues

Increased productivity and reduced operating expenses by leveraging offshore talent

Easy, rich and intuitive user experience adhering to client’s branding guidelines


Highlights Of Our Engagement


Long term engagement since August

2013

Leveraged expertise in Healthcare and Pharma to provide

best pharmacy solution

Parallel developmen

t and collaboration resulted in

frequent deliveries

Test Driven Developmen

t to encourage

code quality and shorten

feedback time

01 02 03 04

TestimonialAppreciations from client towards e-Zest’s services


Client Testimonial

“ I’d like to congratulate you with the migration. The product is really nice, easy to use and a pleasure to work with. We have made it, thanks to the good collaboration. Thanks a lot to the entire e-Zest team. Let’s continue the good work for the next steps. - Business Unit Manager, Pharma Division


Client Satisfaction Index


88.39%Based on these 5

parameters

Customer Focus

Quality of Service

Timelines

Responsiveness

Value Creation

We Are A Team About Us


Founded in 2000 now across 5

Geographies

CMMI 3, ISO 27001,

ISO 9001:2008 certified

organization

Our Innovations Cloud Partnerships

Top Business Solution Award CeBIT AU 2012

Cloud Optimization

Solution

O L I VZ

Value SystemLong term

association with Fortune 500 companies

e-Zest At A Glance


O L I V Z -Value System


Focus Areas

Cloud Computing

Analytics & Big Data

Enterprise Mobility

User Experience

Our Expertise


San Jose

Pune

Detroit

LondonHannover


e-Zest Solutions Inc.1570 Woodward Ave2nd Floor, Detroit MI 48226, USA+1 (888) 778-9977

e-Zest Solutions Ltd. Anand Nilay Business Center, Near Karve Statue, Karve Road, Kothrud Pune – 411029. Maharashtra India Voice: +91-20-25459802/ 03/ 04/ 05/ 10 +91-9823 310 360/ 61

India HQ Pune SEZ Office

Detroit Office

e-Zest Solutions Ltd. Building IT-3,Ground Floor, Survey No:154/6, BlueRidge SEZ, Near Rajiv Gandhi Infotech Park, Phase-1, Hinjewadi Pune- 411 057. INDIA

e-Zest Solutions GmbH Hildesheimer Strasse 265-267 30519 Hannover, Germany Voice: +49-51195739895

Germany Office

www.e-zest.net l [email protected]

http://www.e-zest.net/

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