CASE STUDY Data Visualization Software USER Chris Harris, Product Manager PRODUCT Centercode Platform KEY CHALLENGES Consolidating data from point solutions Scaling the program across products www.centercode.com + Since introducing Centercode, Tableau has... Increased beta team productivity by 100% Maintained a quarterly release cadence averaging at 30 new features OVERVIEW Before Centercode, Tableau tested new products using various solutions and platforms. Users were recruited from its CRM system and feedback was collected via email and a Team Foundation Server (TFS) integration. CHALLENGE While manageable in the short term, recruiting the right testers and tracking participation proved to be challenging over time. Additionally, Tableau’s processes had high opportunity costs since time spent consolidating data across tools halted beta program growth. SOLUTION Using Centercode, Tableau has been able to concentrate its efforts on bringing customer feedback into the picture earlier in product development. The time saved from having a single testing solution has allowed the beta team to support eight mainline products at any given moment, with an average of 30 new features being rolled out every quarter. In addition, Centercode’s single-pane view of direct correspondences between testers and the development team has made it easy to sort feedback, engage directly with testers, and prioritize which issues to take action on.