Case study customer service

Page 1 <img data-url='document/case-study-customer-service.html?page=1' data-page='1' class='cut-thumb lazyload' alt='Page 1: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/1.jpg' width='140' height='200' /> Customer Service Case StudyLisa Fields, M.S.

Page 2 <img data-url='document/case-study-customer-service.html?page=2' data-page='2' class='cut-thumb lazyload' alt='Page 2: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/2.jpg' width='140' height='200' /> Page 3 <img data-url='document/case-study-customer-service.html?page=3' data-page='3' class='cut-thumb lazyload' alt='Page 3: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/3.jpg' width='140' height='200' /> Page 4 <img data-url='document/case-study-customer-service.html?page=4' data-page='4' class='cut-thumb lazyload' alt='Page 4: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/4.jpg' width='140' height='200' /> U.S. Airways Response

Page 5 <img data-url='document/case-study-customer-service.html?page=5' data-page='5' class='cut-thumb lazyload' alt='Page 5: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/5.jpg' width='140' height='200' /> Silence

Page 6 <img data-url='document/case-study-customer-service.html?page=6' data-page='6' class='cut-thumb lazyload' alt='Page 6: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/6.jpg' width='140' height='200' /> USAirways Auto Response

Page 7 <img data-url='document/case-study-customer-service.html?page=7' data-page='7' class='cut-thumb lazyload' alt='Page 7: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/7.jpg' width='140' height='200' /> Page 8 <img data-url='document/case-study-customer-service.html?page=8' data-page='8' class='cut-thumb lazyload' alt='Page 8: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/8.jpg' width='140' height='200' /> Page 9 <img data-url='document/case-study-customer-service.html?page=9' data-page='9' class='cut-thumb lazyload' alt='Page 9: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/9.jpg' width='140' height='200' /> Note: I disclosed I was not flying Southwest Airlines

Page 10 <img data-url='document/case-study-customer-service.html?page=10' data-page='10' class='cut-thumb lazyload' alt='Page 10: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/10.jpg' width='140' height='200' /> Page 11 <img data-url='document/case-study-customer-service.html?page=11' data-page='11' class='cut-thumb lazyload' alt='Page 11: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/11.jpg' width='140' height='200' /> Page 12 <img data-url='document/case-study-customer-service.html?page=12' data-page='12' class='cut-thumb lazyload' alt='Page 12: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/12.jpg' width='140' height='200' /> Page 13 <img data-url='document/case-study-customer-service.html?page=13' data-page='13' class='cut-thumb lazyload' alt='Page 13: Case study customer service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051818/54b5f3db4a79599d758b45ac/html5/thumbnails/13.jpg' width='140' height='200' />

Case study customer service

Business

notying southwest airlines

airways response

usairways autoresponse