Case Study Contingent Workforce Solutions. A solution was found for one of the largest corporations in HK by engaging with CMS Asia. Client Profile A.

Case Study

Contingent Workforce Solutions

A solution was found for one of the largest corporations in HK by engaging with CMS Asia.

Client Profile• A large multinational manufacturing company IT department engaged

contingent workers both directly and via recruitment agencies.

• This represented a little over 33% of their overall resources for their IT department.

• Over 25 recruiting agencies were engaged to source contractors paying margins ranging from 25% to 50%, plus on-costs.

• All directly engaged contractors were being payrolled through one of those recruiting agencies for a significant cost without a strong service provided.

Case Study Sample

A solution was found for one of the largest corporations in HK by engaging with CMS Asia.

Problem• The client was paying out high margins to recruitment agencies without any

structured service provided.

• In addition, there was no transparency of the costs, no control of the resourcing process, no governance of HR compliance and no follow-up on the workforce.

• The client also received many different invoices coming from multiple channels with various payment terms and conditions.

Case Study Sample

Client Issues

Solution • New documentation with transparency on hiring

of each contractor• Set a panel of recruiting agencies with uniform

margin• Govern entire hiring process by experienced

recruiting expert for quality control • Directly handle the hire of contractors who are

sourced directly without recruiting agencies• Centralize the invoicing process through one

channel• Standardization of terms and conditions of

contractor’s employment• Proactive follow-up and care on contractors

Client Issues

• Lack of visibility over contractor rate

• Paying high recruitment agency margin on top of contractor rate

• Quality of workforce being compromised

• Inconsistent management of hiring process from on-boarding to off-boarding

• Excessive administration of time sheets and invoices

• No standardization and no consistency of contractor management

• Contractors where not receiving any additional benefits or care

Solution Implemented by CMS Asia

• Developed Vendor Master Agreement;• Finalized recruitment agencies panel list and uniform fees;• Standardized Employment Contract;

• Centralized channel for contractor matters from hiring to off-boarding;• Managed 360 degree hiring process ; define core requirements with HR and hiring manager, sourced CVs from panel agencies, interview

arrangements and salary negotiation;• Provide assistance to managers relating to contractors; HR compliance, ER issues, etc.;

• On-going one-to-one contractor management service;

• Assisted in setting rate card for each role through salary benchmarking; and

• Streamlined invoicing process/channels allowing only one company, CMS Asia.

Solution

John Appleby, Director :

Phone: +852 3018 4900

Mobile: +852 9487 3260

Email: [email protected]

Contact Information

Peter Ritchie, Director :

Phone: +852 3018 4900

Mobile: +852 95295122

Email: [email protected]

Web: www.cmsasia.co