Richard Harding Senior Procurement Manager, Managed and Lifecycle Services, Siemens Enterprise Communications Limited A Le ading Pharmaceutic al Compa ny THE CHALLENGE CASE STUDY SOLUTIONS DELIVERED Siemens Enterprise utilised the services of ISG technology on a number of key customers. I would be happy to endorse them as a preferred partner . Siemens and Glaxo Smith Kline Comment on transition arrangements with ISG technology A well dened program me organisa tion, together with appropriate reviews and reports was extremely successful in providi ng guidance on risks and issues from a stra tegic positi on. Our client is a leading pharmaceutical company that employs nearly 10,000 people in over 100 countries across the world. The company has an excellent reputation developing innovative medicines and products that help millions of people around the world. The organisation is a leading research-based pharmaceutical and healthcare company, committed to tackling with HIV/AIDS, tuberculosis and malaria. Our client has 23 sites throughout the UK, as well as operations in the United States. ISG technology provided the pharmaceutical company with an extensive amount of savings. In addition, ISG technology delivered eight separate Moves and Changes (MAC) request systems that were brought under one system, Remedy, which is a call management system. The project commenced in June, with a completion date for the middle of Decemb er. All implementation plans for the project were arranged by ISG technology’s transition team and the planning phase was completed by October. A pilot period of one week was planned for November to ensure superior performance. The pilot phase proved so successful and benecial that both parties agreed to move the transition date up from December to the end of the one week pilot phase. Implementing new technology to such a massive organisation can be dicult, especially when the project must be synchronised with the Company’s other location halfway across the world. ISG technology was chosen to handle the UK implementation and transition of a new data and call management system, while a separate company was chosen for the oces in the US. However, there needed to be communic ation between ISG technology and the other company , to ensure that the processes and systems employed were to a single standard across the whole estate. When beginning this project, there was a minimal amount of documentation available to help with the tran sition t o a new system. A challenge that ISG technology faced was the diculty to gather all information into one location. To en sure a smooth transition, ISG techno logy created a transition team, which included technical managers, human resource professionals, project managers and engineering/audit experts. ISG technology’s transition team provided a 60 point transition plan and a knowledge transfer plan, which included a TUPE roadmap and audited all 14 sites. This enabled ISG technology to establish what install base and equipment was available prior to the implementation and transition of the new system.