Case Eficode - Trainers' House change management success stories

CASE:EFICODE PARTNER IN GROWTH

WhatisEficode?

•  aso#warecompanyestablishedin2005

•  Finnishownership•  employsatotalofabout100professionalsinHelsinki,BeijingandCopenhagen

WhatisEficode?

•  tailoredwebandmobileso?ware

•  servicestoincreasetheefficiencyofso?wareproducBon

•  BigDatasolu;onsasapartnertoHP

4

Janne MöykkymäkiTrainers’ House

Eliisa HäkkinenEficode

Heikki HämäläinenEficode

Jukka RoininenTrainers’ House

Mikko LairikkoTrainers’ House

EficodeandTrainers’Housebegancollabora4onfromthesalesdevelopmentteamsin2008Outsourcing•  encounterswithdecision-makers•  audiBng•  analysingthephonecalls•  customersaBsfacBonsurveys•  eventinvitaBoncallsandsales

TogetherwithTrainers'House

•  anewoperaBngmodelforEficode'sprospecBngprocessandCRMusage->enablesustoensureasufficientnumberofleadsforthecallteam

In2015beganpilo4ngcollabora4onfromthemarke@ngautoma@onteamsTrainers’House'scallteamcontactedclientswhohaddownloadedthequickguidetoBigDataviaEficode'snewsleQer,monitoredthewebsitetrafficinreal;meandmoderatedthechatserviceonthesite.ho>erleadstocall,almostinreal;me

Inaddi;onTrainers’Houseisthepartnerindevelopingsalesandtrainingsalespeople(salestraining,calltraining,salessparringandkick-offs)+one-to-onecoaching&SalesTrainingProgramme

GOOD HIT RATE AND GOOD CONVERSATION

Sincewehavebeenworkingtogether,Eficode'snetsalesandnumberofstaffhasincreasedfive-foldandthemajorityofouriniBalcontactshavecomeviaTrainers’House.HeikkiHämäläinenEficode'sSalesManager

AnexcepBonallyhighhitrateandconversionbetween80%and95%

OurCollaboraBonhasworkedwellandhastherebycon;nuedforalong;me.IhaverecommendedTrainers'HousetoothersandIwillcon;nuetorecommendtheirservices.HeikkiHämäläinenEficode'sSalesManager