CARROUSEL 2016 Standard Operating Procedures
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
CARROUSEL 2016 Standard Operating Procedures
2 3/9/2016
Table of Contents
About This Manual .................................................................................................................... 4
Ticket Information ..................................................................................................................... 5
Season Pass ........................................................................................................................ 5
Transferable Pass ................................................................................................................... 5
Daypasses ........................................................................................................................... 5
Premium Pass...................................................................................................................... 6
SkyRide & Tour Train Combo .............................................................................................. 6
Pavilion Rides ...................................................................................................................... 6
IMAX Theatre ....................................................................................................................... 6
Mini Golf............................................................................................................................... 6
Spokane Falls SkyRide ........................................................................................................ 6
Looff Carrousel .................................................................................................................... 6
Tour Train ............................................................................................................................ 6
Coupons & Discounts........................................................................................................... 7
Ride Restrictions ...................................................................................................................... 8
General and Safety Guidelines .............................................................................................. 10
Before Operation ................................................................................................................ 10
During Normal Operation ................................................................................................... 10
Passengers ................................................................................................................................................... 10
Safety ................................................................................................................................ 11
Communication .................................................................................................................. 12
Using the Radio .......................................................................................................................................... 12
Guest Service .................................................................................................................... 13
Blue Card ................................................................................................................................. 14
Emergency Procedures .......................................................................................................... 16
Opening Procedures ............................................................................................................... 17
At Location ......................................................................................................................... 17
Starting the Carrousel ........................................................................................................ 18
Auxiliary Console ...................................................................................................................................... 18
Operator’s Console .................................................................................................................................... 19
Supplies ....................................................................................................................................................... 20
Operating Procedures ............................................................................................................ 21
Loading Riders ................................................................................................................... 21
3/9/2016 3
Wheelchair Access ..................................................................................................................................... 21
Operating the Carrousel .................................................................................................... 22
Ring Arm ..................................................................................................................................................... 23
Gold Ring .................................................................................................................................................... 23
Exit Procedures ................................................................................................................. 23
Deck Attendant Procedures ............................................................................................... 24
Closing Procedures................................................................................................................ 25
Turning Off the Carrousel .................................................................................................. 25
Cleaning the Carrousel ...................................................................................................... 25
Carrousel Belt Drive ............................................................................................................... 26
Opening Procedures .......................................................................................................... 26
Operating Procedures ....................................................................................................... 26
4 3/9/2016
Carrousel SOP About This Manual
About This Manual
This manual provides instruction on guest service, communication, ticket information, ride restrictions and ride
operation.
Team member Message Boxes
Team member message boxes are used throughout the manual to bring attention to important information,
requirements and safety measures.
Team member message boxes include, but are not limited to, the following:
Required – Indicates a required action. Failure to comply may result in a write-up. Continued failure to
comply may result in termination.
Note – Additional relevant information or comments.
Ride Operator Message Boxes Ride operator message boxes are used throughout the manual to bring attention to important safety and
emergency information.
Ride operator message boxes include, but are not limited to, the following:
IMPORTANT
Information important to cashiering and/or ride operation
DANGER!
An imminently hazardous situation which, if not avoided, will result in death or serious injury.
EMERGENCY!
A situation where the ride operator must immediately start emergency procedures and evacuate the ride.
WARNING!
A potentially hazardous situation which, if not avoided, could result in death .
CAUTION! A potentially hazardous situation which, if not avoided, may result in property damage.
SAFETY Relates to a safety issue or concern directly connected to ride operation.
3/9/2016
Ticket Information Carrousel SOP
5
Ticket Information
For all rides, children 2 and under are free per paid adult that accompanies them. Tickets include admission tax.
Season Pass Season Pass - $55
Early discount through May 30 - $45
SkyRide upgrade - $4 per ride
Handling fee - $3.50 per order (walk in, online or by phone)
Valid MARCH 7, 2016 to SEPTEMBER 5, 2016
Includes:
Free Parking every Monday (1 per family)
10% off food items in the Pavilion restaurant, souvenirs at the Carrousel gift shop and MOBIUS
Children’s Museum
Unlimited Admission:
IMAX
Carrousel
Tour Train
Mini Golf
Pavilion Rides
Transferable Pass Transferable Pass - $200
Good for two Daypasses per day and is fully transferable
SkyRide upgrade - $4 per person
Daypasses Daypasses - $22, all ages
Season Pass holder discount for Daypass - $19
Military, Senior, Disabled discount - $3
MOBIUS discount - $1 (children only)
SkyRide upgrade - $4 (1 ride only)
Includes:
1 Regular IMAX Feature
Unlimited Admission:
Carrousel
Tour Train
Mini Golf
Pavilion Rides
6 3/9/2016
Carrousel SOP Ticket Information
Premium Pass Premium Pass - $18, all ages
Includes:
1 regular IMAX Feature
1 SkyRide Ride
1 Tour Train Ride
1 Carrousel Ride
Skyride and Tour Train Combo All ages - $10
Pavilion Rides Thrill Rides - $4 each
Kiddie Rides - $2 each
See Ride Restrictions for rides
IMAX Theatre Adults - $6.50
Child (3-12)/Senior (55+)/Military/AAA/Disabled - $5.50
Tuesdays - $5, all ages (no additional discounts)
Mini Golf 9 Holes - $6, all ages
18 Holes - $9, all ages
AAA discount - $1 off (up to 6 people)
Spokane Falls SkyRide Adults - $7.50
Children (3-12) - $5
Senior (55+)/Military/Disabled - $1 off
AAA discount - $1 (up to 6 people)
Season Pass and Daypass holders - $4
Looff Carrousel Adults/Children (3-12)/Senior (55+)/Military - $2
AAA discount - $1 (up to 6 people)
8 Rides Punch card - $10
20 Rides Punch card - $20
Tour Train 3 and up - $6
3/9/2016
Ticket Information Carrousel SOP
7
Coupons and Discounts
Only one type of discount per person per transaction. All discounts listed are valid until the end of the season on
SEPTEMBER 5, 2016.
PROGRAM ATTRACTION DISCOUNT PROOF OF DISCOUNT
AAA
Carrousel
IMAX
Mini golf
SkyRide
$1 off (up to 10)
$1 off (up to 6)
$1 off (up to 6)
$1 off (up to 6)
AAA Card
Disabled
Daypass
IMAX
SkyRide
$3 off
$1 off
$1 off
Medicare
Health Card
Military
Daypass
IMAX
SkyRide
$3 off (up to 6)
$1 off (up to 6)
$1 off (up to 6)
Military ID
Senior 55+
Daypass
IMAX
SkyRide
$3 off
$1 off
$1 off
Picture ID
Aid to Carrousel Free N/A
MOBIUS Daypass $1 off (kids only) Member Card
Season Pass Holder
Daypass
SkyRide
Restaurant
$3 off (unlimited)
$4 admission
10% off
Season Pass
Day Pass Holder SkyRide $4 admission Daypass
Wristband
Familiarity Discount Employees
40% Food Discount
10% Carrousel Gift Store
Free Ride Admission
Familiarity
Card
8 3/9/2016
Carrousel SOP Ride Restrictions
Ride Restrictions
All riders must be able to hold themselves upright while an attraction is running. Riders with severe disabilities
should have a caretaker ride with them.
Service Animals ‘Service animal’ means any dog that is individually trained to do work or perform tasks for the benefit of an
individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability...
other species of animals, whether wild or domestic, trained or untrained, are not service animals. The work or
tasks performed by a service animal must be directly related to the individual's disability. Examples of work or
tasks include, but are not limited to:
Assisting individuals who are blind or have low vision with navigation and other tasks.
Alerting individuals who are deaf or hard of hearing to the presence of people or sounds.
Providing nonviolent protection or rescue work.
Pulling a wheelchair.
Assisting an individual during a seizure.
Alerting individuals to the presence of allergens.
Retrieving items such as medicine or the telephone.
Providing physical support and assistance with balance and stability to individuals with mobility
disabilities.
Helping persons with psychiatric and neurological disabilities by preventing or interrupting impulsive
or destructive behaviors.
The crime deterrent effects of an animal's presence and the provision of emotional support, well-being, comfort
or companionship do not constitute work or tasks (i.e. Therapy animals are not service animals).
Breastfeeding 2001: Breastfeeding in public is not considered indecent exposure. (RCW 43.70, 9A.88.010)
2009: Breastfeeding mothers are protected under state anti-discrimination law, and can breastfeed their children
in places of public accommodation such as restaurants, pools, theaters, government buildings, museums,
libraries, busses or parks. (RCW 49.60.030 and 49.60.215)
The owner, manager or employee of a place of public accommodation cannot request that a mother stop
breastfeeding, cover her child, move to a different room or area or leave. If someone complains to you, as an
employee or owner of a business, about a mother breastfeeding her child, politely explain that the law protects
the right of the mother to stay where she is to breastfeed. If they are offended, the only suggestion that you can
make is that they avert their eyes or move away.
If you choose to provide a space for breastfeeding, place signs prominently in your business but know it is the
breastfeeding woman’s right to stay where she is. She does not have to use a designated area.
The law does not apply to employees. However, Washington Law encourages employers to support
breastfeeding employees. To learn more visit the Breastfeeding Coalition of Washington website
breastfeedingwa.org. To contact the Washington Human Rights Commission with questions about the law
protecting a mother’s right to breastfeed in places of public accommodation, call 800-233-3247 or visit
hum.wa.gov.
3/9/2016
Ride Restrictions Carrousel SOP
9
RESTRICTION SKYRIDE CARROUSEL TOUR TRAIN
Age 15 years and under must
ride with an adult (18+). N/A
15 years and under must
ride with an adult (18+).
Height N/A
Children shorter than 42
inches must be accompanied
by an adult (18+).
N/A
Weight 1058 lbs./6 adults
per 1 cabin.** 250 lbs. per person N/A
Animals No Pets* No Pets* No Pets*
Other
Shirt, pants and
shoes required.
Food and non-alcoholic
beverages allowed dur-
ing normal operation.
Shirt, pants and
shoes required. All attire
must be dry.
Shirt, pants and
shoes required.
Food and non-alcoholic
beverages allowed dur-
ing normal operation.
RIDE TICKET MINIMUM W/O ADULT MAXIMUM
Area 51 Inflatable Kiddie 36 Inches/3 Feet 60 Inches/5 Feet
Berry-Go-Round Thrill 36 Inches/3 Feet N/A
Bumper Boats Kiddie 30 Inches/2.5 Feet 36 Inches/3 Feet
Caterpillar Kiddie 36 Inches/3 Feet 54 Inches/4.5 Feet
Dragon Coaster Thrill 42 Inches/3.5 Feet N/A
Ferris Wheel Thrill 48 Inches/4 Feet N/A
Krazy Kars Thrill 42 Inches/3.5 Feet N/A
Red Baron Kiddie 36 Inches/3 Feet 54 Inches/4.5 Feet
Rockin’ Tug Kiddie 42 Inches/3.5 Feet N/A
Spider Thrill 42 Inches/3.5 Feet N/A
Sizzler Thrill 52 Inches/4.3 Feet* N/A
SR2 Simulator Thrill 42 Inches/3.5 Feet N/A
Tilt-A-Whirl Thrill 42 Inches/3.5 Feet N/A
*Children shorter than 36 Inches/3 Feet are prohibited from riding the Sizzler.
*Operators are required to admit service animals as previously defined.
**Up to two children 2 years old or under may ride with 6 adults in 1 cabin
10 3/9/2016
Carrousel SOP General & Safety Guidelines
General and Safety Guidelines
Before Operation
1. Make sure all shoulder-length or longer hair, and clothing, is tied back and secure.
2. Be 100% physically and mentally ready to operate your ride or attraction.
3. Inspect your area for slippery spots and foreign objects (tools, mops, buckets, safety equipment, etc.).
4. Your ride or attraction must be thoroughly cleaned prior to opening.
5. Do not perform any type of repairs on your ride or attraction. Make an entry on the Blue Card and
notify the shift lead or technician/maintenance immediately.
6. Ensure the opening procedures have been completed. Do not allow passengers on your ride or
attraction until the procedures have been completed.
During Normal Operation
1. Absolutely no cell phone use for any reason.
2. Always be at the designated operator position while the ride or attraction is in motion.
3. Always watch your ride or attraction while it is in operation, monitoring for unsafe conditions. Remain
focused on the ride.
Passengers
1. Know the limitations of your ride. Never deviate from established limits of height, weight or number of
passengers.
2. Load and unload your ride or attraction safely. Do not allow running. Immediately prior to operating,
clear the area and secure all gates. Maintain proper traffic flow.
3. When a child must be accompanied by an adult due to height or age restrictions, the adult and child
must sit in the same seat unless otherwise specified.
4. Shoes and shirt are required for all attractions unless otherwise specified.
5. No eating, smoking or drinking on rides or attractions.
Note: Eating and drinking non-alcoholic beverages is permitted on the Skyride and Tour Train.
IMPORTANT Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties.
WARNING! Required - Never operate the ride if someone is inside the fenced area, unless they are on the ride.
3/9/2016
General & Safety Guidelines Carrousel SOP
11
6. Do not allow intoxicated or uncontrollably rowdy guests on your ride or attraction. Contact Shift
Supervisor if a problem arises with a guest.
7. Do not allow passengers’ unsafe belongings or pets on the ride or attraction. No loose articles are
allowed to be brought onto the following attractions:
a. Area 51 Inflatable
b. Dragon Coaster
c. Ferris Wheel
d. Krazy Kars
e. Rockin’ Tug
f. Sizzler
g. Spider
h. Tilt-a-Whirl
8. Do not allow guests to leave personal items inside the ride perimeter. Do not take responsibility for
items left behind in any way while the guest is on your ride.
Note: Wheelchairs and strollers only are allowed in the Skyride perimeter.
9. Never lift riders; you are not trained to lift them.
10. Always check all safety restraints. Usage is mandatory.
11. After each ride cycle, check for items left behind. If an item looks suspicious, follow bomb threat
emergency procedures as found in the Employee Handbook.
Safety
1. You are in charge of your ride or attraction. Never let anyone talk you into disregarding Standard
Operating Procedures. Everyone, from park guests to management, relies on you to follow safety rules
without exception.
2. Never operate a ride or attraction if there is a red tag on it. Never remove a red tag or lockout device.
3. Know the location of the main power switch for your ride or attraction in order to cut power off from
the ride in cased of emergency.
4. Know the location of your safety equipment (fire extinguisher, rope, ladder, etc.) and how to use them.
5. Always secure the perimeter (gate, fence, etc.) while the ride is in operation.
6. Become familiar with your ride or attraction. Listen to the operational sounds. Pay close attention, and
be able to notice anything unusual.
7. If you hear an unusual noise or see something unusual, stop the ride and remove riders. Report it
immediately to the Technician and Shift Supervisor and follow the SOPs. Make an entry on the Blue
Card for any and all malfunctions. Do not reopen until qualified Technician has evaluated, repaired and
released ride for operation.
12 3/9/2016
Carrousel SOP General & Safety Guidelines
Communication
Using the Radio
Radios are a vital communication link within the Parks Department. Radios must be signed out and in on a daily
basis. We also share our frequency with Central Park Maintenance. Be aware that our guests also may over hear
the conversations. Be sure to maintain professionalism at all times.
1. Be accurate - Depending on the circumstance, the receiver may require descriptions of people, ride
status, situations, etc. Use the letter codes to give Security a more accurate idea of a situation without
having to lengthen the transmission.
2. Be brief - Know what you need to communicate before using the radio. If your question is short, you
may ask over the radio (Ex. “where is the [item]”). If a transmission is taking too long, ask the receiver
for a CODE 1 or CODE 2.
3. Be clear - After pressing the talk button, always pause before speaking or the radio will cut out your
first words. Do not mumble or fail to respond when the receiver starts to call you. Do not interrupt other
transmissions.
CODE MESSAGE
1 Need to speak to you in person
2 Need to speak to you by phone
3 Call for change or money
4 Unruly park guest
5 Need an escort
7 On break
8 Leaving park property
9 Park security requested to investigate
10 Life threatening emergency - Accident, life
threatening injury, police or fire matter
CALLER “SkyRide to Security.”
RECEIVER “Go ahead.”
CALLER “We need a CODE 9 at the
Theme Stream.”
RECEIVER “What is the nature of the
problem?”
CALLER
“CODE M. Adult male, about 6
feet tall, wearing a red sweat-
shirt.”
RECEIVER “Copy, on our way.”
EXAMPLE TRANSMISSION:
CODE MESSAGE
A Alcohol Possession
B Bicycle
D Dog
E Exposure
F Fighting, Assault
I Intoxication
M Marijuana/Drugs
CODE MESSAGE
N Noise
P Pandering
S Skateboards
T Theft
V Vehicle
W Weapon
3/9/2016
General & Safety Guidelines Carrousel SOP
13
Guest Service
1. Open and close your area on time and prepared for guests. Explain to guests if something is not opening
on time.
2. Welcome each guest with eye contact, a smile and a pleasant greeting.
3. Always thank the guest.
4. Display friendly body language.
5. Ask questions such as “Can I help you?” if someone looks lost.
6. Offer something more than the guest asks for. Exceed their expectations.
7. Know and demonstrate safety practices and cleanliness.
8. Try to resolve a situation to the best of your ability but do not hesitate to contact a supervisor before a
guest gets upset. The supervisors have greater authority and experience in decision-making.
9. Know your job. Execute it efficiently and with great pride. This includes learning about Riverfront Park,
hours of operation, best values, events, group activities, etc.
10. Do not chew gum or tobacco, smoke, eat or drink while on duty.
11. Take off sunglasses when speaking with a guest.
12. Work as a team and be prepared for a variety of different responsibilities.
NEVER DO THE FOLLOWING:
1. Do not assume; always offer accurate information or ask knowledgeable team members until
you obtain it.
2. Do not say, “There’s nothing I can do about it.”
3. Do not say, “It’s not my job” to guests or supervisors. If you can’t help our guests, find out who can. Do
not send them to someone else unless you are sure that person is able to assist them and that area is
open.
14 3/9/2016
Carrousel SOP Blue Card
Blue Card
Figure 1 - Blue Card Front
Technician’s Section
Except for the SkyRide, this section
should be complete when the
operator arrives at their location.
Maintenance’s Section
This section should be complete
when the operator arrives at their
location.
Operator’s Section
After completing opening
procedures for your ride, fill out this
section and have Shift Lead sign off.
For Shift Supervisors only
IMPORTANT The Blue Card must be filled out and present during ride operation daily.
3/9/2016
Blue Card Carrousel SOP
15
Malfunctions Each and every time there is a ride
malfunction, the operator must fill out a
malfunction section (A).
In the description, be as specific as
possible and/or follow the SOP for a
particular ride malfunction.
Figure 2 - Blue Card Back
A
16 3/9/2016
Carrousel SOP Emergency Procedures
Emergency Procedures
General Guidelines
1. Remain calm and in control.
2. Continue to follow all SOPs.
3. Contact your Shift Lead and follow their instructions.
4. Do not make general statements in front of the public or give a definitive answer to speculation in sensi-
tive situations.
In Case of Power Loss
1. Safely evacuate riders if possible. See individual ride SOPs for evacuation guidelines.
Note: Technicians will respond to rides that require assistance to unload.
2. Turn off main power switch.
3. Inform your Shift Lead of the situation. Follow closing procedures when instructed.
In Case of Fire
1. Safely evacuate riders.
2. Stop the ride.
3. Secure main power if at control station.
4. Have Shift Lead contact Technician, Shift Supervisor and Security if there are injuries.
5. Once riders are clear, if fire can be put out safely, do so in accordance with your safety training.
Weather Emergencies
For heavy rain, strong winds and lightning, outside rides must be shut down.
Contact Shift Lead for specific instructions.
In Case of Catastrophic Failure
1. If possible, safely evacuate riders.
2. Stop the ride.
3. Secure main power.
4. Inform Shift Lead to contact Technician, Shift Supervisor and Security if there are injuries.
WARNING! NEVER move an injured person unless they are in danger. Comfort them until qualified personnel arrive.
3/9/2016
Opening Procedures Carrousel SOP
17
Opening Procedures
1. Clock in and checkout keys and radio.
2. Proceed to Carrousel.
At Location
1. Make sure 7 Green Dot circuit breakers are on, boiler room door is closed and exit lights are on.
2. Make sure Technician and Maintenance have filled out Blue Card.
3. Make sure all safety equipment is in place.
4. Walk around the ride to make sure the perimeter is secure:
a. Check for sharp, exposed surfaces on ride, railing, etc.
b. Check for damaged horses. Notify Shift Lead if any are found.
c. Make sure safety chains above each horse are attached.
d. Make sure all lap belts are properly functioning and in good condition.
5. Visually check entire area for debris (tools, cables, loose objects, cleaning equipment on or around
platform).
18 3/9/2016
Carrousel SOP Opening Procedures
Starting the Carrousel
Auxiliary Console
1. Unlock Main Power boxes (A).
2. Pull Selector switch down (B) to Electric Mode (C).
3. Turn Motor Power (D) to ON position.
4. Pull out Barbette Emergency Power button (E).
WARNING! Safety – Make sure no one is working on, under or near Carrousel Platform before operating ride.
Figure 1 - Main power boxes Figure 2 - Selector Switch
A
B
C
Figure 3 - Motor Power
D
E
3/9/2016
Opening Procedures Carrousel SOP
19
5. Latch barbette door closed.
6. Pull out Auxiliary Station’s Emergency Stop button (A).
Operator’s Console
Pull Operator’s Emergency Stop button.
1. Turn Ring Toss switch (Figure 4) to ON position (A).
Note: The switch will buzz for approximately 2 seconds. Turn switch to OFF position if buzzing
doesn’t stop right away.
3. Make sure Ring Arm (Figure 5) is loading properly.
Figure 3– Auxiliary Station
Figure 4 - Ring Toss switch Figure 5 - Ring Arm
A
A
20 3/9/2016
Carrousel SOP Opening Procedures
4. Turn Microphone Power box to ON position (A). Push power button on Microphone switch (B) and turn
microphone to ON position by pushing up on switch (C).
Note: Do not leave the power button on the Microphone switch in the ON position after
finishing your speech, as it will pick up radio frequencies and play them over the speaker system.
5. Complete 1 ride cycle to make sure the ride is operating normally. Check for any abnormal sights and/or
sounds.
Supplies
1. Make sure you have gate key, and ring supplies, ride count sheet, Gold Ring and complementary passes
are available.
2. Make sure Ring Toss area is empty of rings and unclogged.
3. Count the number of spaces available for riders.
Note: The total number of horses is 54 + Giraffe, Tiger and benches.
4. Fill out Blue Card and open Carrousel.
Figure 6 - Microphone Power box Figure 7 - Microphone switch
Figure 8 - Microphone
A
B
C
3/9/2016
Operating Procedures Carrousel SOP
21
Operating Procedures
Loading Riders
1. Unlock and open entrance gate.
Note: Be sure to visually check for wet clothing.
2. Tear tickets or have riders deposit tokens into the token box as they enter.
3. Close and lock entrance gate and ring bell once.
4. Walk around the perimeter and assist riders with their belts. Do not lift riders onto horses.
5. Make sure riders obey the following rules:
a. Adults accompanying riders under 42 inches must stand in a middle lane next to children. Do
not allow anyone to stand on the outside edges.
b. If an adult is riding on the horse with the child, only the child may wear the belt.
c. Two children cannot ride on 1 horse. Two adults cannot ride on 1 horse.
6. Ensure all loose items are secure. Do not allow riders to hang bags or purses from the horses or store
them underneath the horses.
7. Ensure all lap belts are secure and perimeter is clear of guests who are not riders.
Wheelchair Access
1. Turn wheelchair ramp loading switch to the ON position. Leave switch in this position until guest using
wheelchair is off the Carrousel.
2. If switch is not functioning, use start and stop buttons to move ride into position.
3. To manually turn Carrousel, turn off motor and push ride from outside edge.
4. When Carrousel is lined up, put down ramp over gap, holding steady with foot. Fold in bench seat.
5. Put ramp back up before operating the Carrousel.
SAFETY Height Restriction – Riders under 42 inches must be accompanied by an adult (18+) and must be able to
hold themselves in an upright position.
Caution – Do not allow riders to put feet on horse heads, hang purses or other items on horse ears, whip
horses or pull the horses’ tails. Do not allow bags directly underneath horses. If a tail falls out, put it aside and
note the row number and horse position (inside, middle, outside) on Blue Card malfunction section.
SAFETY Make sure ride is clear of riders when manually lining up wheelchair access.
22 3/9/2016
Carrousel SOP Operating Procedures
Operating the Carrousel
1. In the Operator’s station, make ride count entries.
2. Ensure Deck Attendant and riders are ready, then ring bell twice prior to starting ride.
3. Activate Operator Present switch (A). Maintain constant pressure on switch for duration of ride cycle.
4. Press Start button (B) until light turns on and Carrousel starts to turn.
5. Monitor riders as the ride speeds up to ensure they are secure.
6. Lift foot off the Operator Present switch when ride begins to slow.
7. Turn on Microphone and give the exit announcement:
a. Thank riders for riding the Riverfront Park Carrousel.
b. Ask the riders to wait until the ride has fully stopped before getting off their horses.
c. Ask riders to put rings in ring toss area before exiting the Carrousel.
8. Turn off microphone, wait until ride stops and exit operator’s station.
SAFETY Required – Remain at the operator station’s controls and watch the ride at all times while it is in operation.
WARNING! Safety – If you see a rider in distress, breaking the rules, getting off their horse or riding without a belt,
immediately stop the ride. If there is an attendant, they may signal you to stop if they see any problems.
Figure 1 - Operator’s Station
A
B
3/9/2016
Operating Procedures Carrousel SOP
23
Ring Arm
1. Load rings into Ring Arm at the start of operation.
2. When ride has gone 1 ½ revolutions and horses are moving smoothly, put Ring Arm out at Tiger,
Giraffe or an unoccupied horse, and ring the bell 5 times.
Note: If a horse is occupied, the rider may knock arm back at you with considerable force.
3. Turn on Ring Toss switch.
4. Feed rings into Ring Arm until you retrieve it.
5. Bring Ring Arm in immediately when deck begins to slow at unoccupied horse. Release Operator
Present switch (Figure 1).
Gold Ring
1. A Gold Ring caught from the Ring Arm can be exchanged for 1 free Carrousel ride.
2. There must be at least 6 people who are able to grab rings riding on the outside horses before you can
load the Gold Ring into the Ring Arm.
3. When Gold Ring is caught, recognize the Gold Ring rider and make the Gold Ring announcement:
a. “Congratulations to the Gold Ring winner! Please hold on to the ring until the ride stops to
receive your prize.”
4. At the end of the ride cycle, go to the Gold Ring winner, retrieve Gold Ring and give rider
complementary Carrousel ticket.
Exit Procedures
1. Proceed to exit gate and remind riders to return rings to Ring Toss area.
2. Maintain proper traffic flow. Do not allow gatherings at Ring Toss area.
3. Close exit gate after last rider leaves the perimeter.
4. Make sure all riders have left the Carrousel and check for items left behind.
24 3/9/2016
Carrousel SOP Operating Procedures
Deck Attendant Procedures
1. Assist operator at entrance gate when busy.
2. Check and assist with all lap belts.
3. Proceed to deck and visually communicate with operator that you are ready.
4. Carefully walk deck to attend riders.
5. To inform operator to stop ride normally before ride times out, verbally communicate “stop!” as you
come around.
6. To inform operator to emergency stop, raise arm with fist clenched and verbally communicate “stop!”
7. When operator makes Gold Ring Announcement, proceed to gold Ring Recipient, retrieve Gold Ring
and give rider complementary free pass.
8. When deck comes to a complete stop, proceed to exit gate and remind riders to return rings.
9. Make sure all riders have exited, check for items left behind and secure exit gate.
10. Clear Ring Toss area of rings and make sure it stays unclogged.
WARNING! Safety – Do not walk on outside edge. Only walk on inside edge if there is no other way through.
DO NOT grab rings from Ring Arm while standing on deck. Take some rings in your pocket to give to children
to toss. Do not allow standing accompanying adults to grab from the ring arm.
WARNING! Safety – Do not step off deck while ride is in motion.
3/9/2016
Closing Procedures Carrousel SOP
25
Closing Procedures
1. Communicate with the lead for the last ride.
a. One ride before the last, announce next ride is the last ride. Do not start the last ride until
closing time.
b. After last ride, announce that it was the last ride and the Carrousel is now closed.
2. Make sure all riders have exited ride perimeter.
Turning Off the Carrousel
1. Turn music system off.
2. Check the Carrousel and surrounding area for articles left behind.
3. Turn off all microphone switches.
4. Push in Operator’s Emergency Stop button.
5. Empty Ring Arm.
6. Push in Auxiliary Station’s Emergency Stop button.
7. Push in Barbette Emergency Stop button.
8. At Main Power boxes, turn power to OFF position.
a. Turn off motor power.
b. Push selector switch to OFF position
9. Lock Main Power boxes.
Cleaning the Carrousel
1. Empty Ring Toss area.
2. Clean the surrounding area. Dispose of trash in proper receptacles. Do not sweep debris under deck.
3. Secure exit and entrance gates. Do not lock entrance gate.
4. Turn off light switches.
5. Lock Carrousel Doors.
6. At Cashroom, turn in lost/found items and your accurate and complete paperwork.
26 3/9/2016
Carrousel SOP Carrousel Belt Procedures
Carrousel Belt Drive
Opening Procedures
1. Ensures brake is on and control lever is in neutral position.
2. Turn on Belt Drive Power Switch by pushing selector switch up.
Operating Procedures
1. When riders are secure, signal ring arm attendant for one bell.
2. Release the brake. Move to control lever.
3. Slowly push control lever away from you until the Carrousel begins to move.
Note: Belt will squeal.
4. Move handle just a little more. Hold there until ride comes up to speed.
5. Once up to speed, slowly and smoothly continue to push lever to fully engaged position.
6. Signal ring arm attendant to pull out Ring Arm, turn on Ring Toss bell and ring bell.
7. Run Carrousel for 3 minutes, following all SOPs and safety guidelines.
8. Signal ring arm attendant to bring in arm.
9. Slowly and smoothly push control lever away from you and into neutral position.
10. Let the ride coast to a very slow speed before applying the brake.
IMPORTANT Safety—In case of emergency, disengage control lever and use brake to stop. In case of problem with drive,
disengage control lever, turn off Belt Drive Power Switch and use brake to stop.