Carina Mortensen • Svengrensgatan 32, 63227 Eskilstuna, Sweden • [email protected] • portfolio: http://missethy.daportfolio.com/ Profile Date of birth: 31st of May 1985 Civil status: In a relationship Non-smoker Driver’s license for car Work experience January 2012 - Current workplace Coffee Specialist at Nespresso Club Denmark / Nestle Sverige AB - My main responsibility is to take inbound calls and assist customers with their queries (creating a new club account, coffee order, trouble- shooting Nespresso machines) deal with complaints and answer gen- eral questions about the Nespresso products and outbound calls. Daily technical adminstration tasks such at contacting repair centre regarding customer’s machine, send spareparts requests, add the repair reports into system etc. Reference: Brian Niemeier Phonenumber: +46727432654 Email: [email protected] September 2011- December 2011 Customer Center Agent hos GoExcellent Sweden AB - My main responsibility was to take inbound calls and assist customers with their queries and manually run internet orders through the system. Reference: Nathali Fristedt Phonenumber: +46765753292 Email: [email protected] October 2010 - November 2010 Illustrator at Ringkøbing-Skjern Museum - My main responsibility was to illustrate a map over the “Bork Viking- havn” together with “Fahl Kro” which was drawn digitally in Photoshop. I was also responsible for making suggestions on how to improve the layout for brochures, posters and played a part in photo retouching for their new webshop. Reference: Betina Bach Nielsen Phonenumber: +4597362343, Email: [email protected] January 2009 - February 2010 Communications employee at Ringkøbing-Skjern Municipality - My main responsibilities involved the creation of posters, brochures, adverts and logo design. This involved using Adobe Photoshop, Illustra- tor, Indesign and Microsoft Publisher for which I have become proficient in. Posters produced were used for different events such as the Chris MacDonald presentation for employees at the municipality. Brochures were used for internally promoting upcoming courses and ex- ternally providing information to the public for things such as daycare. I have been responsible for making job and information adverts for news- CV Curriculum Vitae