Skills critical to career growth ** Communication 69% Presentation 57% Interpersonal 53% Business Writing 43% *Separate Research Studies from Harvard University, Stanford Research Institute and The Carnegie Foundation **2014 IT Skills & Salary Report, Global Knowledge Learn. Know. Grow. Career Success for the IT Professional ©2015 Global Knowledge Training LLC. All rights reserved. www.globalknowledge.ca | 1.800.268.7737 700-IT-PATH-EN-D1513 85% of career success can be attributed to the soft skills you possess. * Managing Multiple Priorities (1 day, 7 PDUs) 8991 | FR 7881 • Learn practical methods and techniques to manage multiple assignments from different people • Identify top time-wasters and overcome procrastination • Analyze personal time logs to increase efficiency Communicating for Clarity (1 day, 7 PDUs) 8947 | FR 8936 • Create clear and engaging communication • Encourage clear communication from others • Learn a model to guide communication effectiveness and practice key skills to enhance the ability to communicate with others The Power of Influence in the Workplace (1 day, 7 PDUs) 7990 | FR 7745 • Understand yourself and others through diagnosing personal and business needs, issues and concerns • Understand what creates credibility and the impact it has on influence • Learn how to choose the most effective influence style and how to communicate within it • Build collaborative networks Assertive Communication (1 day, 7 PDUs) 8941 • Express what you want and assert your rights in a confident and effective manner • Prevent misunderstandings and conflicts • Improve the quality of your interactions with others Fundamental Business Writing (2 days, 14 PDUs) 8993 • Learn to recognize good writing and how it differs from writing that is difficult to understand • Improve effectiveness, readability and organization in your own writing and other peoples’ writing, through editing techniques that most professional writers use • Update your grammar, punctuation and usage Report and Proposal Writing (2 days, 14 PDUs) 8986 | FR 8294 • Learn to improve upon planning, structuring and formatting of reports and proposals (both formal and informal) • Enhance ability to write, package and present clear and effective reports/proposals that win approval • Analyze and meet the needs of readers while shortening research and preparation time Presentation Skills (2 days, 14 PDUs) 8984 | FR 8795 • Learn the skills and methods to improve upon planning, structuring and delivery of formal and informal presentations • Ensure audience satisfaction and achievement of your presentation objectives • Maximize your presentation energy and enthusiasm while minimizing anxiety Classroom Virtual Classroom eLearning Onsite Course available in French PDUs Professional Development Units through PMI: www.pmi.org Provider #1999 Note: All courses available for dedicated client delivery.