Care Quality Commission: Our new approach

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Care Quality Commission: Our new approach

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Our purpose and role

Our purposeWe make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve

Our roleWe monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care

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New operating model

Surveillance

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Improvement through regulation

The Mum Test

Is it good enough for my Mum?

Safe?

Effective?Well led?

Responsive?

Caring?

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Is the service safe?

By safe we mean that people are protected from abuse and avoidable harm

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Is the service caring?

By caring, we mean that people are treated with kindness and compassion, and their dignity is respected

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Is the service responsive?

By responsive, we mean that people get the individual support, care and treatment they need; that they are involved in decisions, and they are listened and responded to that reflects their needs and concerns

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Is the service effective?

By effective, we mean that people experience the best possible health and quality of life outcomes

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Is the service well led?

By well led we mean that the leadership, management and governance of the organisation assure the delivery of high quality person centred care, supports learning and innovation, and promotes an open and fair culture at all levels

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Ratings

All inspections under the new approach will ultimately result in ratings

We will use a four point scale

Outstanding

Good

Requires improvement

Inadequate

Ratings will always take account of data/intelligence and what we see and hear at inspections.

We will use judgement to combine multiple factors

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Four point scale

High level characteristics of each rating level

Innovative, creative, constantly striving to improve, open and transparent

Consistent level of service people have a right to expect, robust arrangements in place for when things do go wrong

May have elements of good practice but inconsistent, potential or actual risk, inconsistent responses when things go wrong

Severe harm has or is likely to occur, shortfalls in practice, ineffective or no action taken to put things right or improve

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Why does this matter?

People are at the heart of it

www.cqc.org.uk

[email protected]

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Thank you