Cardio The Corporate Culture Consultants Big Brochure (2009 10)

the heart of a thinking organisation

If your organisations culture isn’t where you want it to be,

CARDIO are, and we work in active partnerships with organisations to . Using our Corporate Culture Curriculum (delivered in partnership with The Open University), and then provide the action learning coaching which enables you With our accredited thinking, reflective, and meta-leadership techniques we enable:

A change in your colleagues’ attitudes… Better thought through plans… More value.. Less cost… Co-ordinated individuality… Outcome-focused partnership working…

Corporate Culture Consultantsprovide critical cultural insight combined with corporate coaching

we help you to see your internal working culture and values more clearly

to resolve conflicts, as well as accelerate performanceand enhance change.

how do you begin to change it…

…Lets talk!

The most robust relationships are those which respect the roles and contributions of each individual,

Working in partnership with you we are very close to your business and its changing needs. within your organisation, as well as help you to establish a transformed and sustainable culture which significantly enhances relationships and performance:

We work in partnership with clients to which effect real and sustainable change…

We, like you, have a passion and mission to

We want to help you to add value to your business through by coaching them with our unique blend of commercial, reflective, and thinking techniques…

We can accelerate the development of your talented people as thought-leading innovators, who

If you want to – then you’re an organisation after our own heart..

the most productive are those which are reflective and flexible, and the most beneficialare those which are sustainable beyond the requirements of the workplace…

We aim to inspire, involve and create a sense of fulfilment

shift motivations – to build stronger, more resilient, more consistent relationships and culture models develop your culture with common rules of internal engagement...

enhancing the capability of your talented people

deliver benefits, value, and compelling influential messages both locally and afar...

connect more effectively with the wider community

We can help your organisation to: , reflect and build upon your collective talent better connected, multi-disciplinary, outcome-orientated teams greater interdependence and collaboration inside and out a shared, focused corporate and social purpose accredited best practice leading to higher performance commitment to delivering your vision and goals

We coach your talented people to:

surface and develop their innate skills breakthrough thinking leading to breakthrough performance value to their capability with other networks of talent to drive change with stakeholders for higher quality, needs-based delivery their potential as accredited Active Thinking Practitioners (ATPs)

IdentifyCreateFosterDevelopAchieveRenew

Recognise,DevelopAddConnectEngageFulfil

The potential for real and sustainable change-ability begins at the heart of your organisation,

We will help you to to your internal culture so you can confidently achieve your strategic or operational goals. We are , so we can help you to answer the really tough questions:

what does your culture say about you? if your culture is driven by target-hitting, box-ticking performance

management, can it still become inspirational? how can your collective unique talent, innovative thinking,

individuality and adaptability be harnessed and nurtured? how can local social capital be recognised and leveraged? how can you ensure change outcomes take equal priority or

precedence over operational outputs?

at cultural level, and it’s there that we need toshift thinking…

resolve relationship conflicts and make effective, sustainable, but practical improvements highly experienced and successful practitioners, not typical specialist consultants

Transforming organisational energy and individual motivation needs a disciplined, outcomes-led framework.

– our Corporate Culture Transition Toolkit for leadership

changes, mergers and acquisitions, outsourcing or partnerships – our Conflict Resolution and Brokering practice – our Internal Consultancy Development Programme for

succession planning, retention and income generation – our Change Management Readiness Toolkit – our Sustainability Benchmarking Toolkit for the

public sector, social enterprises and social entrepreneurs

We have developed a created specifically The programme is designed to

Energy needs to be directed. Individual motivation needs to be focused…

Corporate Culture Curriculum® with The Open Universityto promote sustainable action learning.

develop a deeper understanding of critical thinking, meta-leadership and reflective skills, as well as significantly improve individual relationships and team working. We coach your staff to help build your internal capability, capacity and skills to enhance:

Active Culture

Active RelationshipsActive Talent

Active ChangeActive Communities

Getting people thinking and building talent-powered organisations…

We work with you to:

and underlying motives for attitudes and conflicts which are blocking organisational energy…

revive, re-connect and re- to build you own ‘internal consultancy’ experts…

to make internal performance more effective and relevant to the changing needs of your customers…

develop ‘coordinated individuality’ to empower your people to exhibit their true

so your teams can live, breathe and thrive in the new talent-driven economy…

put in place the that will enable complete confidence and stability in times of change…

shift old behaviour patterns

energise your teams talented individuals

transform insight and responsiveness into action

stunningly talented behaviour...reveal hidden potential

self-organising, adaptive relationships

A transformed organisation is adaptive and more resilient

We designed specifically,

, using proven action learning methods, tools, and techniques

with the potential to continuously engage with customers and enhance the stakeholder experience…

with a long-term view characterised by sustainable high performing teams,

coach organisations in problem solving approaches to empower your people with the expertise to continuously innovate from our Corporate Culture Curriculum®

CREATING A THINKING ORGANISATION - CATO CARDIO uses ‘ ’ (a 360° individual relationship review) technique to enable staff to

safely examine issues and challenges with colleagues they work with frequently, whilst developing significantly better relationships as well as improved team working and communication

we provide a purpose-built to enable staff to concentrate on finding ‘live’ real-time solutions to your organisation’s most pressing challenges. By teaching a range of recognised and proven thinking techniques (6 thinking hats, mind mapping, force-field analysis, clustering and brainstorming…) we enhance existing thinking and planning skills whilst developing the ability to work effectively in cross-organisational, multi-agency or partnership teams

the CARDIO programme challenges individuals to think and act cooperatively across their own organisation, partner organisations, and within other sectors. Meta-Leaders utilise influence rather than authority and operate outside the scope of their traditional professional boundaries, providing inspiration, guidance and momentum for actions that extend beyond organisational limits

as in the field of competitive sports, coaching is the way the best get better, faster. is CARDIOs practitioner coaching practice, which combines thinking, systemic and psychological techniques and tools, with operational business experience to help individuals leverage their talents and add value to their organisations. By creating your own internal consultancy, you can enhance income generation, talent retention, succession planning, and in-house thought leadership

Thinking Culture. Some of our accredited tools and techniques…

The Groundrules

ThinkSpace

Meta-Leadership

TalentWorks

PRIMARY TASK ANALYSIS – PTA

the Soft Systems Methodology (SSM) and the Imagine Methodology (IM) are approaches to organisational process modelling (including business process modelling) which can be used both for general problem solving and in the management of change contexts and issues

the primary use of SSM is in the analysis of complex situations where there are divergent views about the definition of the problem — "soft problems"

some examples of soft problems are - How to improve health services delivery; How to manage disaster planning; When should mentally disordered offenders be diverted from custody? What to do about homelessness amongst young people?

IMAGINE – CREATING SUSTAINABLE ORGANISATIONS

the purpose of the Imagine approach is to provide participants with insights into the ways in which a community can form and make personal and meaningful assessment of their own sustainability

the methodology guides participants through “events” that focus on either real communities in which participants have direct involvement or case study based scenarios where participants adopt roles of people involved in creating better places

the aim of the methodology is to give participants a wider understanding of what a sustainable organisation can and should be and to develop generic skills for knowing and understanding what constitutes such an organisation

TRIPLE TASK - TT The Triple Task technique is made up of three components (as the name suggests) and is a variant on the IMAGINE methodology described in Bell and Morse (2008) and which in turn is a manifestation of the ‘Systemic Sustainability Analysis’ (SSA) theory also put forward in Bell and Morse (2003) and an extension of ‘Soft Systems’ analysis developed by Peter Checkland and others: Seeks to encourage participants to arrive at a shared understanding of ‘what is’ and

‘what can be done’ in any context.

Provides an external analysis of group interactions arrived at by facilitators who are not within groups. This is a reflective review of the manner in which the groups work using Action Learning Cycle (including the Being, Engaging, Contextualising and Managing or BECM matrix).

Is a self-analysis by individuals within groups of themselves, and their group interaction using the SYMLOG approach. SYMLOG has a history going back to 1979 when it was first introduced by Bales and Cohen and has since grown to become a popular approach to the analysis of group work and has been applied in a wide variety of contexts. For a group of individuals the answers to the questionnaire generate a table and the results are mapped onto a ‘field diagram’ and interpreted. In the ‘Triple Task’ process the SYMLOG questions at the individual and group level help to generate the categories within the BECM matrix.

Task 1 (PTA).

Task 2 (BECM).

Task 3 (SYMLOG).

PROJECT MANAGEMENT – INCLUDING LOGICAL FRAMEWORK ANALYSIS AND PRINCE2 the Logical Framework Approach or LFA has been applied in a variety of contexts and, as with SSM,

has found its way into Open University Systems teaching

the LFA involves the development of a four by four matrix, containing the main story or the project (the narrative summary), the main assumptions or risks (a key item - often noted as being absent or under-represented in project planning) and the means of measuring success in terms of performance, impact, sustainability and strategy

the LFA can also provide a systemic, if highly structured, means to capture the outcomes of PTA and provide the community with a means to plan change strategies. LFA stands alone as an approach to project planning and management. It can also act as a lead into more structured approaches such as PRINCE2

ACTION LEARNING CYCLE – ALC

we value the use of Action Research (AR) as a means to understand complex scenarios, although the approach is often related to information systems contexts and challenges

AR has also been tied into tackling issues of self-reflection, vulnerability and learning from outcomes and as a viable means to deal with conflicts and competing stakeholder requirements

the notion of gaining a greater understanding of the value of others views: ‘starting from where the client is’ rather than from what the consultant might do if he or she were ‘in the client’s shoes’ (Bridger 2007)’ is a key theme within our Culture Curriculum

ThinkSpace.

staff to concentrate on finding . By teaching them a range of recognised and proven thinking techniques (such as: 6 thinking hats, mind mapping, force-field analysis, clustering or brainstorming…) we whilst developing the ability to work more effectively in cross-organisational, multi-agency or project teams:

We provide all levels of talented people with the support they need to deliver…

We ensure they don’t have to do it alone and they

We help you to across the organisation…

We help your people to -making it readily and easily accessible to them…

We enable real

We take dead space and turn it into headspace…

We provide a purpose-built ThinkSpace to enable real-time solutions to your organisation’s most pressing challenges

enhance existing decision-making and planning skills

the incentive to work towards solving business and project challenges

no longer have to struggle in isolation with recurring issues…

cascade your wealth of knowledge

draw upon insight and intelligence

joined up thinking…

Culture builds brands.

Throughout all of our coaching and change projects and all the key messages. We work closely with you to ensure: that what is happening inside your organisation is communicated effectively both inside and out… we create a state of positive engagement… that people know what is happening, why it’s happening and how it will affect them… that when change is in the wind we help to let it blow through and power the right responses… we work with your change teams to ensure culture insight provides the basis for informed

decisions, and a platform for change related communications… we can carry out value-driven internal audits and reviews, measure and monitor employee

engagement and track the changes in attitudes and behaviours…

We don’t just talk we communicate…

we produce strategic analysis, reviews and communication campaigns to ensure all your stakeholders are aware and aligned to the change proposition to help develop an ongoing change and communication strategy

We make sure people participate in planning

We do with your staff, key stakeholders and your customers to ensure: we deliver a sustainable effect on attitudes and behaviour… we embed that critical cultural shift… we carry out targeted stakeholder research… we look at what individual teams really need… we explore possible sustainability options with you… we target our methods and techniques for each stakeholder group…

and have a sense of ownership and familiarity to drive support for your change initiatives…

qualitative research and consultationsto assess what interventions will create the right impact

Team Culture.

Rikki Hunt (CEO) ([email protected]) – Leadership & Senior Commercial Strategy Practitioner

Rikki is an who has created start-ups and successfully transformed existing companies . A Fellow of the Institute of Directors, he holds a Diploma in Company Direction and has . Rikki has forged a highly successful career working in both the public and private sectors and is for creating a strong brand enabling Burmah Petroleum Fuels to move from 3rd in the industry to number 1 in 3 years of trading. He led the organisation to win spanning Best Oil Company, Customer Service, Marketing, and Training & Development initiatives.

In addition to his business leadership coaching activities, he is . He is currently and is active in a number of Non-Executive and Charity roles. For the past 12 years, Rikki has also been Deputy County President (North Wiltshire) for St John Ambulance and has helped the organisation to refocus on their structure and standards with the result that the North Swindon Division is considered one of the strongest in terms of members and training revenue.

Our people can be your people

experienced Chief Executivein the Retail and Technologies sectors with turnover up to £1.2 billion

authored a book entitled Creating a Thinking Organization

renowned in the fuel industry

7 major industry awards

spearheading the Wi-Fi company that will make Swindon the first UK digital city Non-Executive Chair of Swindon Strategic Economic Partnership (SSEP)

Dr Simon Bell ([email protected]) – Sustainability & Systemic Development Practitioner Simon has . Studying international development at the University of East Anglia (UEA), his focus of interest became the impact of new technologies in various cultural contexts and he began work on to information systems development. This resulted in . At UEA he worked as a consultant in information systems and organisation development for fifteen years in over twenty countries.

In 1996 and it was here as a Senior Lecturer he became involved in working with sustainability and systems development and . At this time he began work in the UK on research projects aimed at enhancing reflective and systems practice in a variety of public and private sector organisations and . In collaboration with them he co-developed the Imagine Methodology; a participative method to assist communities of various kinds to consider their sustainability

In 2007 and developed his research and consultancy in two key areas: continuing the development of the Imagine approach in the UK for organisations and education, and with the development of a programme for establishing and enhancing Reflective Practice in organisations of all kinds. Simon returned to the Open University in 2009

worked in a number of multi-disciplinary organisations as both a consultant and academic

four separate books being published

he joined the Systems Department at The Open University (OU) became convinced of the value of 'Reflective Practice’

he also began work with the French organisation: Blue Plan

and he has gone on to develop this work in the UK with the Homes and Communities Agency.

he joined the Bayswater Institute in London as a Director

developing a rapid and participatory version of the 'Multiview' Methodology

Alex Cole (COO) ([email protected]) – Strategic Talent Development Practitioner

Alex Cole has worked as a as well as a brand marketing, technology and programme management practitioner across a variety of industry sectors including the media (with ); the public sector( ), as well as in business process outsourcing (with the ). Alex at degree and diploma level as well as being a . Alex has worked predominantly over the last five years developing and and the high performing individuals they attract, to ensure that they surface, leverage, and sustain an effective and repeatable level of reward, recognition, self-improvement, and reflective practice which brings out the best in people.

Elly Witcher ([email protected]) – Communications & Marketing Practitioner

Elly is a across corporate and public sector environments. Post graduation, Elly worked in which culminated in becoming Here she helped to pioneer the concept of the ‘Employer Brand’, implemented later for companies including Atos Origin, Marks and Spencer and BP within their global branding programmes. She now works to integrate brand values and behaviour and help embed understanding of, and engagement with, how to create sustainable cultural change.

strategic sales and business development specialist

Northcliffe Group, Daily Mail Group, and the BBCKent County Council, Swindon Borough Council, and the Royal Air Force

Capita Grouphas a number of technology and business qualifications

certified MSP and Prince2 practitioner

marketing communications specialist with twenty five years’ experience consumer and B2B advertising agencies in the UK, Europe and USA,

developing multi-channel, multi-media internal and external communications programmes for private and public sector clients

working with multi-stakeholder talent programmes

Creative Director for global PA Consulting Group.

Shingai Ngara ([email protected]) – Strategic & Commercial Analysis Practitioner

Following Shingai was one of eight (8) young South Africans . He was joining them for their first Sub-Saharan African Crossroads Conference. A trained Chemical Engineer, he has also conducted post-graduate research into lead replacement fuel for a large oil company and worked on optimizing smelter operations with Anglo Platinum.

Since that time Shingai has worked in a range of strategist and commercial turnaround roles for Absa Bank Small Business (within two months of joining he was promoted to the newly created role of Head of Strategy and Planning), and he was appointed after only three years having joined from university. He rose through Old Mutual to Junior Management after 6 months and Property Business Unit General Management after 20 months turning around non-core businesses in Card, Retail, Film, Education and Sport for optimization or disposal. He was He wrote the defining strategic foundation for the Old Mutual Group (OMSA, Nedbank and Mutual and Federal) Customer Engagement initiatives.

As well as fulfilling his consultancy role with CARDIO, Shingai is which provides financial, industrial and consulting expertise in the context of social and economic development. He is a founding member of the Academic Advisory Council of TSiBA Education University and became Southern Africa’s youngest motivational speaker sought-after for public speaking particularly on Executive MBA programmes. Shingai is a Southern African award winning and internationally recognized Competent Toastmaster, as well as being nationally recognized for his poetry anthology.

recognition as one of South Africa’s Brightest Young Minds, profiled by CEO Magazine as destined to shape the economy of the country in the future recognized by Mckinsey and Company as an Exceptional Young Professional

Strategic Projects Manager at Old Mutual Investment Group – Property Investments

Chairman of the Employment Equity Committee and Head of Customer Service Program, Imprint.

founder of Shingara IntegratedInvestments(SII)

Kate Cole ([email protected]) – Training & Product Development Practitioner

Kate is a bespoke trainer whose and expertise have been developed and utilised within a diverse range of She started her career in IT support at the BBC progressing into a broad remit training role before moving to IT- based bespoke training with high profile recruitment consultancies and legal firms – predominantly in London.

Jo Chew ([email protected]) – Project & Change Management Practitioner

Jo is a project manager who is Jo is a graduate of the University of Western Ontario in Canada and the University of Kent with degrees in both sociology and law. She began her career in project management in central government where cross-departmental project before developing expertise in the private sector in legal and technology companies.

product management skillspublic and private sector environments.

certified as a PRINCE2 practitioner.

she worked on the Direct.Gov

www.thinking.co.uk

CARDIO LTD9 Wood Street

Old TownSwindonWiltshireSN1 4AN

Email: [email protected]

Published by Cardio Ltd

Copyright CARDIO Limited 2009

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the heart of a thinking organisation