©2016 Verifi, Inc. ©2017 Verifi UK Ltd uk.verifi.com OUR SOLUTION Verifi’s award-winning Cardholder Dispute Resolution Network (CDRN) provides comprehensive coverage for BOTH fraud and non-fraud chargebacks. CDRN’s patented “closed loop” is directly integrated with the top card issuers and provides near real-time notifications of customer disputes so they can be resolved before they turn into chargebacks and impact your business. When a customer contacts a CDRN participating issuer to file a dispute, CDRN intercepts the dispute and routes that information directly to the merchant to take action. Merchants are given 72 hours to review and respond to the CDRN case. Responses are transmitted back to the card issuer via our “closed loop” process to ensure accuracy and overall service quality. Verifi provides merchants flexible integration options to enable CDRN to be deployed within their operational team and technology platform. STOPS CHARGEBACKS BEFORE THEY HAPPEN Chargebacks are a £30 billion and growing problem that affects every merchant’s bottom line. It’s estimated that every £100 in chargeback costs the merchant up to £253 in unnecessary fees and depleted resources. Too many chargebacks can even cause you to lose processing privileges for your business. HOW IT WORKS IT’S TOO LATE to stop chargebacks OR avoid loss goods CDRN allows you to STOP the chargeback and the shipment of goods before it is too late MERCHANT RESOLVES DISPUTE CONSUMER DISPUTE CDRN MERCHANT NOTIFIED ACQUIRER RECEIVES DISPUTE MERCHANT RECEIVES DISPUTE MERCHANT PROCESSES REPRESENTMENT REPRESENTMENT DECISION For Merchants Cardholder Dispute Resolution Network ®
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©2016 Verifi, Inc. ©2017 Verifi UK Ltd uk.verifi.com
OUR SOLUTION
Verifi’s award-winning Cardholder Dispute Resolution Network (CDRN) provides comprehensive coverage for BOTH
fraud and non-fraud chargebacks. CDRN’s patented “closed loop” is directly integrated with the top card issuers and
provides near real-time notifications of customer disputes so they can be resolved before they turn into chargebacks
and impact your business.
When a customer contacts a CDRN participating issuer to file a dispute, CDRN intercepts the dispute and routes that information directly to the merchant to take action. Merchants are given 72 hours to review and respond to the CDRN case. Responses are transmitted back to the card issuer via our “closed loop” process to ensure accuracy and overall service quality.
Verifi provides merchants flexible integration options to enable CDRN to be deployed within their operational team and technology platform.
STOPS CHARGEBACKS BEFORE THEY HAPPEN
Chargebacks are a £30 billion and growing problem that affects every merchant’s bottom line. It’s estimated that every
£100 in chargeback costs the merchant up to £253 in unnecessary fees and depleted resources. Too many chargebacks
can even cause you to lose processing privileges for your business.
HOW IT WORKS
IT’S TOO LATEto stop chargebacks
ORavoid loss goods
CDRN allowsyou to STOP the
chargeback and the shipment of goodsbefore it is too late
MERCHANTRESOLVESDISPUTE
CONSUMERDISPUTE
CDRNMERCHANT
NOTIFIED
ACQUIRERRECEIVESDISPUTE
MERCHANTRECEIVESDISPUTE
MERCHANTPROCESSES
REPRESENTMENT
REPRESENTMENTDECISION
For Merchants
Cardholder Dispute Resolution Network®
©2016 Verifi, Inc. ©2017 Verifi UK Ltd uk.verifi.com
WHY CHOOSE VERIFI?
Partner with Verifi to reduce your payments risks, streamline business processes, and lower operational costs. Whether its stopping fraud, maximising your billings on our flexible and robust global gateway, or our award-winning chargeback prevention and dispute management services, our team of experts and custom solutions will protect your payments and boost your profits across the entire transaction life cycle.
CONTACT US AT | +44 (0) 203.790.9249 | [email protected] | uk.verifi.com
UNMATCHED QUALITY AND ACCURACY
TIMELY DISPUTE NOTIFICATIONS
COMPREHENSIVE COVERAGE
Customer-initiated dispute data redirected from top issuing banks in near real-time ensures true and accurate understanding of the dispute risk.
WHAT YOU AVOID
• Acting on supplemental, aged data (like TC40)
• False alerts that inflate your costs
• Profit loss due to over-refunding and unnecessary manual reviews
Notifications 60% faster than traditional chargebacks, and 72 hours to review and resolve the dispute before it becomes a chargeback.
WHAT YOU AVOID:
• Short resolution timeframes that create service defects and don’t stop the chargeback
• Chargebacks from additional billings
• Additional fraud losses from pending fulfillment of goods and services
• Lost profits on sales worth disputing
CDRN stops BOTH fraud AND non-fraud global chargebacks
WHAT YOU AVOID
• Costly fees, fines, penalties and resource drain
• Potential loss of processing privileges
• Narrow coverage for fraud and non-fraud reason codes
Benefits of CDRN
Global Issuing bank coverage
Paused Chargeback dispute with
72 hoursgranted response time!
NO IT Integration
Rapidly Expanding
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