Capabilities Overview

Lumark Technologies, Inc. 4904 Tydfil Court, Suite 100 Fairfax, Virginia 22030 Phone: 703-278-8500 Fax: 703-278-0094 http://www.lumark.com

Capabilities Summary

www.lumark.com

• Small Business – Minority Owned (SBA 8a and SDB certified)– Founded in 1999

• Government and Commercial Marketplace Focus– Offer several specialized and business support practices

• Sound Financials and DCAA Compliant Accounting Practices– Profitable with Established Line of Credit and 3rd Party Audited Financial Statements

• Corporate Office located in Fairfax, Virginia– DC Metro Area, Bedford MA, Raleigh NC, Absecon NJ, Greenville SC and Dallas TX

• Core Competencies– Quality Support Services– Applied Research Support– Technical Support Services

• TS Facility Clearance

Lumark Prime IDIQ Vehicles

GSA FSS 70 (IT Schedule): GS-35F-0146RUSN SeaPort Enhanced: N00178-05-D-4668 ** CONUS Across All 9 Zones

Lumark Corporate Overview

Our goal is to support our clients commitment to quality in order to meet today’s needs and prepare them for tomorrow’s challenges.

www.lumark.com

Lumark Mission

Today organizations are confronted by a multitude of increasingly complex challenges that impact on their ability to achieve program and project success. Regardless of their market sector – government, industry or academia – these challenges contain the same core components: technical; management; quality; and delivery.

Our Mission is to:– Assist clients by institution of high quality work processes to meet delivery

requirements and meet business and performance objectives.– Provide research and development support to help organizations maintain

their technological leading edge.– Provide highly qualified, dedicated, and well educated staff to help

organizations meet their mission goals.

Lumark provides a range of professional services to support this mission on behalf of our clients throughout a program or project’s lifecycle.

www.lumark.com

Lumark Core Service Area Offerings

Client Support Focus Solutions Support Focus

Applied Research Support

Technical Support ServicesSystems Development Support• Concept and Strategic Planning • Feasibility and Cost-Benefit Analysis• Operations Management and Reporting• Acquisition & Requirements Development• System Life Cycle Management Support Specialized Domain Expertise• Financial Management and Cost Accounting• Foreign Language Machine Translation (MT)• Security Accreditation Preparation • Network Management/Admin and Hosting

Quality Support Services

Enterprise and Project Support• Business Process Improvement and Coaching • Benchmarking and Process Audits• Organizational Development and Training• SEI CMMI, ISO, Six Sigma, ITIL Standards Quality Assurance and Control• Independent Verification & Validation (IV&V)• Section 508 Disabilities Compliance• Test and Evaluation (T&E) Support

Standards Compliance and Monitoring• PMA, CPIC and Clinger-Cohen Compliance• Post Implementation Reviews (PIR)• GPRA & Performance Compliance Monitoring• OMB Exhibit 300 Compliance & IT Investments• Business Case Analysis

Human Factors and Ergonomics• Human Factors Engineering • Modeling and Simulation

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Lumark Major Federal Clients

Federal Aviation Administration, HQ: Lumark staff has conducted numerous research studies in Human Factors and Safety in the aviation maintenance environment for the Office of Flight Standards (AFS).

Department of Education (ED): Lumark is providing Post Implementation Review (PIR) services to the ED Federal Student Aid (FSA) Chief Information Officer (CIO) office to meet Clinger Cohen Act (CCA) mandated annual reviews of IT investments as part of the CPIC and OMB Exhibit 300 process. Lumark has provided on-site staff in IV&V support with 100% award fee performance.

Defense Intelligence Agency (DIA): Lumark is currently supporting BAH under the Department of Defense Intelligence Information Systems (DoDIIS) Integration and Engineering Support Services Contracts (DIESCON3) contract. Lumark is poised with cleared staff to support DIA and all IC agencies to meet their intelligence needs.

Federal Aviation Administration – WJ Hughes Tech Center: Lumark has on-site staff providing Technical Editing, Database, Technical Expert Consultation, Document, Workshop, Seminar, Data Analysis, Data Assimilation/Data Quality, Risk Analysis, Software Development and Analysis, Systems Engineering and Modeling, Program Management Support and Branch Support by winning two 5-year multimillion dollar competitive single award contracts for the Airport and Aircraft Safety Research and Development (R&D) Division and the Flight Safety Branch. Lumark’s delivery has resulted in outstanding performance recognition and follow-on work with expanded tasking.

Department of Personnel Management (OPM): Lumark is currently supporting Sher Associates by providing technical support services to several OPM financial and program offices. This support consists of or Rapid Applications Development (RAD), application hosting, and software maintenance for Lumark developed information systems.

Department of State – Bureau of Consulate Affairs: Lumark provided on-site staff with expertise in business consulting, process improvement and quality support services for a large systems development project using IBM’s Rational Unified Process (RUP), Rational CASE tools and the SEI CMMI process standards for the DOS Passport program.

Department of Veterans Affairs – Austin Automation Center (AAC): Lumark continues to provide CMMI training and process compliance support to the VA’s Austin Automation Center (AAC). This includes CMMI maturity level 3 appraisal support in an ITIL environment for an organization of over 300 staff.

www.lumark.com

Lumark Commercial Clients

General Data Systems

Major Process Improvement Clients PPC: Lumark has and continues to support Project Performance Corporation (PPC) Federal Government clients by providing SEI process improvement and appraisal services that have resulted in obtaining maturity CMMI level 3 by SCAMPI appraisal. We provided process improvement, training, coaching, documentation and various other related improvement support to enable effective process change.

Pragmatics: Lumark has and continues to support Pragmatic Federal Government clients by providing SEI training and appraisal services that have resulted in obtaining CMMI maturity level 3 and 4 by SCAMPI. Our staff has provided custom training support that has focused on measurement and management improvements using statistical methods and tools. Our staff expertise has been instrumental in monitoring improvement progress towards maturity level 5.

Business Consulting Clients AdvantEdge Group, Apptis – GDS, Apptis – PlanetGov, ASEC, Bizcom USA, Blue292, Borenstein Group, Cetrom, Cetrom IT, CPSI, Data Scientific Corp, EC Logic, Finch-Hatton Group, Global Internetworking, Gyrus Systems, IBSI, IGN, Location Age, MicroPact Engineering, Nastel Technologies, Nexus Consortium, Potomac Management Group, QSSI, Rhyan Technologies, Safety Net Solutions, SAVVIS, Sher Associates, SSD, TAPE, Technology Team

www.lumark.com

Quality Support Services

• Benchmarking & Planning Support– Lumark’s approach to planning improvements is to first benchmark the process capability against a

reference standard such as CMMI®, ISO, Six Sigma or ITIL. We identify strengths and weaknesses of process areas through questionnaires, interviews and document reviews. We take into account the business objectives of the organization which is instrumental in providing a careful balance between model compliance and process change.

– The result is a record of the deltas between the current organization’s capability and the reference standard that serves as input to follow-on process improvement activities.

• Process Improvement Support– Lumark’s approach to process improvement is to analyze the results of a process benchmark and

develop a process improvement roadmap that aligns with the organization’s business objectives. Our roadmap is a detailed work breakdown structure (WBS) of activities that delineate an action plan to closes any gaps (if any) and focus on process improvement. Lumark’s action plans include:

• Prioritization of tasks with mapping to compliance• Expected outcomes and key performance measures• Realistic allocation of effort, schedule and resources to ensure accomplishment of the plan• Alignment and consistency with the organization’s strategic goals and business objectives

• Implementation Assistance: – Lumark provides coaching services to your organization in support of process improvement

activities. Lumark’s coaches can assist with:• Project practice and template development• Project Management and Organizational development• Project Support functions and use of Automated Tools• Quantitative Measures and Data Analysis

www.lumark.com

Quality Support Services

• Compliance Monitoring and Quality Assurance: – We provide management oversight services with schedule milestone reporting on your process improvement

compliance using Lumark’s Compliance Scorecard relative to a standard like CMMI. Our staff is skilled in several management tools (e.g. Primavera, MS Project) and reporting techniques such as PERT and Earned Value Management (EVM)

• Training Support – Lumark offers training in quality standards such as CMMI®, ISO, Six Sigma and ITIL by certified instructors

including:• Executive Overview Training – ¼ and ½ day sessions• Training Workshops – 1, 2 and 3 day sessions

– Requirements, CM, QA, CCB, Peer Reviews, Measurements• Management Seminars – 1, 2 and 3 day sessions

– Tracking and Measures– Process Architectures– Process Change Groups

• Formal Authorized Training– Introduction to CMMI® – 3 day SEI certified– Green/Black Belt Six Sigma certification

• Compliance and IV&V Assessment Support– Lumark’s has on staff certified consultants and appraisers including:  SEI Authorized Lead SCAMPI; ITIL

Foundation Certified; Six Sigma Black Belts; and Registered ISO Auditors for delivery of:• Standard CMMI® Appraisal Method for Process Improvement (SCAMPISM) Class A, B, and C• ISO Registration and Surveillance Audits• ITIL Foundation Compliance Reviews • Six Sigma Benchmarking

www.lumark.com

Quality Support ServicesOne of Lumark’s Improvement Specialists

Name Role Education Cameo

Paul Meyers

Sr. Process Improvement Specialist,

Trainer and Appraiser

B.S., Computer Statistical Science State University of New York, Buffalo, NY•Member Project Management Institute•Member American Society for Quality – Certified Quality Manager•Member, Software Engineering Institute Non-Resident Affiliate program•Presenter, Census 2005 SEPG Conference•Presenter, 5th Annual CMMI Technology Conference & User Group

Mr. Meyers is a a creative and results-driven Process Coach and Program Management Professional with over 20 years of progressive experience in all phases of lifecycle development from initial feasibility and conceptual design through documentation, implementation, user training, and enhancement. Additional expertise includes:•Excellent leadership and management expertise with the ability to effectively train and motivate focused teams; experienced in SEI CMM/CMMI, PMI PMBOK, and ISO 9000 certification processes/procedures.•Experience in aggressive time-to-marketing requirements, design, networking, development, and implementation of cost saving systems.•Solid problem-solving and analytical abilities combined with effective written, verbal, and interpersonal communication skills.•“Change Management for the Emerging Business Wave”; publication in conference proceedings for Fifth International Conference On Practical Software Quality Techniques, March 2000

www.lumark.com

Applied Research Support

Applied Research Capability Overview

• Human Factors and Ergonomic System Designs and Studies

– Lumark personnel have conducted ergonomic studies in Government and commercial environments to identify safety issues and created a specialized safety audit systems.

– We have conducted Industrial Safety Audits and have identified major risk factors. Our redesign efforts have led to increased productivity with less injury and down time.

• Human Factors Engineering– We have created and implemented Risk Mitigation Plans

using Human Factors Best Practices– Our research in Human Factors have led to improved

communications, reduction in accident rates, and the development of a variety of software tools.

• Human Computer Interface Design– Lumark personnel have hosted focus groups for the FAA to

gather end-user input on interface design concepts. With the capability to conduct rapid prototyping, we have identified user needs and produced Interface Design Documents.

– Throughout a projects lifecycle, Lumark personnel have conducted iterative test and evaluation procedures to validate interface design concepts.

• Training– Research in the training domain has produced new virtual

training environments, improved safety inspection techniques, and effective communication systems

www.lumark.com

Applied Research SupportOne of Lumark’s Human Factors Specialists

Name Role Education Cameo

Dr. David Kraus

Senior Human Factors Engineer, Program / Project Manager

Ph.D., Industrial EngineeringClemson University, Clemson, SC

M.S, Environmental EngineeringUniversity of Missouri, Columbia, MO

B.S., Civil Engineering University of Missouri, Columbia, MO

Dr. David Kraus has more than 16 years of experience in human factors engineering and program management. During this time, Dr. Kraus has worked with the FAA and the Transportation Security Laboratory as a Senior Human Factors and Ergonomic Engineer and Program Manager. He has demonstrated his knowledge and expertise in experimental design, statistical analysis, identifying and implementing technical solutions, and managing manpower, personnel, and training in a broad range of programs that include research and development in aviation systems, Human Factors and Industrial Safety, Manufacturing, and Environmental Engineering.

Dr. Kraus has provided Human Factors technical engineering expertise and program management support to the FAA Flight Standards, the FAA Office of Aerospace Medicine, FAA Airport Safety Technology R&D, and FAA Aircraft Safety R&D. Additionally, Dr. Kraus has provided Human Factors support to programs within the TSA Systems Optimization Human Factors Integration and Evaluation Laboratory (SOHFIE), the Social Security Administration, and NATO HQ. With his skills and experience in designing, developing and implementing large-scale training systems, Dr. Kraus also managed the worldwide deployment of an intelligent client software program for the FAA.

www.lumark.com

Technical Support Services

• We have expertise in full life cycle development including concept definition, requirements engineering, prototype development, systems development, integration and testing, deployment and maintenance. Some of our specialized domain experience is in Government Disabilities, Foreign Language Translation, Information Security and Network/Telecom Administration.

– Test and Evaluation (T&E) Support • Test Requirements Definition (T&E Master Plans) • T&E Reporting and Program Major Milestone Reviews • Data Collection and Statistical Analsysis • System Assessments and Evaluation Reports • Test Readiness and Independent Reviews • T&E Results and Accreditation Plans Development

– Systems Engineering and Technical Assistance (SETA) Support • Project Planning and Requirements Analysis • Business Process Reengineering and Work-flow • Telecommunications and Network Engineering • Systems Integration and Testing • Operations Maintenance • Computer Systems Security Analysis and Testing

– Life Cycle Management and Engineering Support • Concept Definition and White Papers • Systems and Software Engineering • Information Systems and Application Development • Database Analysis and Design • HW/SW Configuration Management • Project Support (e.g. Technical Editing/Writing, Seminar, Workshops, Admin, Facilities, Documentation)

www.lumark.com

Technical Support ServicesLumark’s High Quality Staff

Lumark has assembled a highly qualified staff of employees to ensure the accomplishment of our mission.

– Work experience in Government and Commercial support services contracts including performance based, hourly and fixed price delivery requirements

– Professional development commitment through formal and professional memberships such as ASQ, IEEE, PMI and CMU.

– Cleared staff with Defense and Government background investigations– Subject Matter Experts with specialized R&D experience and PhD

credentials– Certified Consultants and Appraisers including:  SEI Authorized Lead

SCAMPI Appraisers; ITIL Foundation Certified; Six Sigma Black Belts; Registered ISO Auditors and many others

– Technologists with specialized skill sets such as Microsoft, Oracle, Cisco, IBM and many more

– Consultants with broad experience in systems development methods like Waterfall, Evolutionary, Object Oriented and RAD; CASE Tools and Methodologies (e.g. RUP and Rational Tools)

www.lumark.com

Quality Support ServicesWhich Quality Standard to Use?

• ISO– Delivery Management and Customer Satisfaction Focus– Corporate and Operations Management Participation

• CMMI– Project Management and Technical Delivery Focus– Delivery Management and Technical Participation

• ITIL– Operations Management Focus– Support Organization Participation

• Six Sigma– Defect Analysis and Resolution Approach

• Others– Government, Client, …

Presentation TakeawayPresentation Takeaway

Management and Technical Management and Technical challenges can be tackled challenges can be tackled

by leveraging parts of by leveraging parts of quality standards that drive quality standards that drive

efficiencies and not just efficiencies and not just paper certificates.paper certificates.

www.lumark.com

Why Lumark and Contact Information

• Why Lumark? – Successful company with corporate experience across Government and Commercial clients.– Proven performance in quality support, research and development and technical support

services.– Qualified and motivated personnel with commitment to quality services and delivery success.

• Contact Information– Corporate Office Web Address

Lumark Technologies, Inc.4904 Tydfil Court, Suite 100 www.lumark.comFairfax, Virginia 22030Main: 703-278-8500 Fax: 703-278-0094

– Corporate Sales Contact

Luis Riesco, 703-278-8500 Ext. 1#, [email protected]

– Northeast Sales Contact

Luis Camacho, (609) 957-5649, [email protected]

– Southeast Sales Contact

Dr. David Kraus, (864) 884-8016, [email protected]“We look forward to supporting your commitment to quality!”