CallReps Company Presentations

COMPANY PRESENTATION

© 2013 www.callreps.com

CONTENTS

• INTRODUCTION

• SERVICES

• BENEFITS • HOW WE WORK • ABOUT US • CLIENTS

• CONTACT

• ANNEX: SERVICES IN DETAIL


INTRODUCTION

• We are a global B2B lead generation firm, focused on high-quality contacts which support the marketing and sales operations of our clients.

• We exclusively work for business customers, and maintain a level of quality that cannot be found in the residential market.

• We work with professional home agents who can be deployed rapidly in any market and are always close to our clients’ business.

Move your sales

• We use the latest cloud-based technology which allows for

perfect control and significant cost savings.

• Our efficient operations are translated into attractive and success-based rates for our clients.

• Our work has been highly valued by a large number of multinationals, including Philips, Nestlé, Volvo etc.


SERVICES

Sales Appointments We set appointments with B2B

decisionmakers

Lead Nurturing We keep in contact with

potential clients, until they are ready to buy

Prospect Qualification We filter prospects until we find those

with the highest potential for you

Database Enrichment We get the data you need from your

potential clients

Inbound Support We take care of all your critical

incoming commercial phone calls

Market Research We get the information you need

from B2B decsion makers

Sales CRM Adoption We feed, maintain and make the CRM system accessible for the Salesforce


BENEFITS

• We make sure that salesreps can focus on what they do best: visit customers and sell. We take care of databases, finding decisionmakers, follow-up calls and scheduling.

• Our commercial and business experience allows us to quickly recognize sales opportunities from incoming calls and pass them on to the right commercial resource.

• We unlock potential in new market areas or segments by finding decisionmakers and asking them the right questions for your market research.

• We keep your prospect and customer databases up-to-date and make sure they are valuable assets for your sales prospecting

• We make sure that all prospects have a chance of converting, by staying in touch with them as long as it takes.


HOW WE WORK

METHODOLOGY

• We almost always work with the Sales Funnel principle.

• We know that the key to most businesses is a continuous flow of fresh new leads (cold contacts).

• These need to be processed and filtered on a daily basis.

• In the end something tangible needs to come out of the process: a mailing contact, market research or an appointment with a decision maker.

COLD CONTACTS

DECISIONMAKERS

QUALIFIED

PROSPECTS

APPOINTMENTS

CLIENTS

THE SALES FUNNEL


HOW WE WORK

TECHNOLOGY

• Our flexibility is unmatched due to our cloud-based systems and professional home agents.

• We make use of the most advanced technology available today, such as online CRM systems, VOIP calling and remote Agent support systems.

• Our home agents are professionals with years of experience and high levels of education. On top of that, they are always located close to your business.

• The advantages of our efficient operations are passed on directly to our clients.

CALLREPS CLIENTS

FINAL CUSTOMERS

CALLREPS

LOCAL AGENTS

CALLREPS

OFFICE


HOW WE WORK

OUR FEES

• We are not afraid to put our money where our mouth is: we tie our compensation to your succes.

• We find the deliverable you need and base our fees on that. Examples are: o Appointments booked o Decisionmakers identified o Prospects qualified o Etc.

• On top of that, we do not oblige our clients to commit to long-

term contracts.

• We know that B2B campaigns can have a different intensity at any given moment in time, and we adapt ourselves. This is how our clients benefit from our flexible operations.


ABOUT US

• Our founders all have C-level Sales and Marketing management experience: we know our clients’ environment because we have lived it ourselves.

• Our basic premise is that companies need a specialized contact center that can deliver the required quality and understands the overall business strategy.

• We have more than 275 home agents in countries around the world who are suppported by various local offices and the headquarters in Barcelona, Spain.

• Our management team, has been in the B2B lead generation and call center business since 2005.

Our head office in Barcelona, Spain


REFERENCES

OUR TEAM HAS WORKED WITH CLIENTS SUCH AS:

10 10 © 2013 www.callreps.com

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CONTACT

Spain

T: +34 932 547 622 – E: [email protected] Muntaner 479, 5-3– 08021 Barcelona

Spain

Switzerland

T: +41 61 588 01 50 – E: [email protected] Adlerstrasse 21 – CH-4052 Basel

Switzerland

Bahrain

T: +97316198613 – E: [email protected] Trust Tower – Road nº 1702 - Manama

Bahrain

UK

T: +44 20 3026 2295 – E: [email protected] 1 Court Yard, Smith Street– SW3 4EE London

United Kingdom

Netherlands

T: +31 20 658 6353 – E: [email protected] Beechavenue 54-80 – 1119 PW Schiphol-Rijk

The Netherlands


ANNEX: SERVICES IN DETAIL

SALES APPOINTMENTS I

(1) Industry Performance Group survey of 1.502 sales reps in 17 industries

(2) Developing solutions and proposals: 10% - Presenting solutions and proposals: 8% -

Prospecting and qualifying: 8% - Solution implementation: 5%

• Most B2B sales reps have many demands on their time. On average they end up being able to dedicate only 8% of their time on prospecting and qualifying(2).

• Yet they are usually highly paid

executives, hired to sit with new clients and sell.

• Our appointment setting service

gets sales reps back out on the road, meeting prospects.

Sales Rep Time Dedication Research (1)



SALES APPOINTMENTS II

• Getting sales appointments requires many tasks: o definition of target segments o acquisition of databases o crm system configuration o call cold contacts o identify Decisionmakers o pass gate keepers o qualify prospects o mail documentation o set appointments o send confirmations o etc.

• And because of time constraints, many sales reps end up with an empty agenda…

It takes a lot to filll the agenda of your Sales Reps



SALES APPOINTMENTS III

• CallReps takes care of the first steps of the commercial process: we make sure that the salesreps get ready-made appointments with Decisionmakers.

• Our trained professionals are used to dealing with Decisionmakers and focused on getting results.

• We are supported by world class CRM systems that allow keeping track of all interactions.

• Our high efficiency and success rate will reduce costs and increase sales rep satisfaction.

CASE: A GLOBAL LIGHTING MANUFACTURER For a global manufacturer of lighting solutions we book sales appointments in diverse segments such as healthcare, industry and education. We contact leads in the name of our client, which illustrates the high level of trust between us.



PROSPECT QUALIFICATION

• Don’t know where to start with your lead generation? CallReps can help you find your top prospects.

• We get in touch with Decisionmakers and talk to them personally. We ask the questions you need answered in order to prioritize.

• As a result, you can apply your commercial resources in a much more efficient way.

Find your number 1 prospects

CASE: A MAJOR IT SERVICES PROVIDER For one of the world’s largest IT players, we contact leads and ask them about issues such as their technology investments and current suppliers. This puts our client ‘top of mind’ and provides key market intelligence.



SALES CRM ADOPTION I

• Did your organization spend a large amount of money on a CRM system which the salesforce is not using much?

• We help getting a return on your investment by taking care of the success factors that go beyond the mere technical ones.

• We aim for salesforce adoption by focusing on CRM selection, Data Feeding, Data Maintenance and Executive Reporting.

Get a return on your CRM

investment



SALES CRM ADOPTION II

• We add a constant stream of fresh leads for the salesforce into the system: lead generation is in our DNA.

• We take care of data cleaning on a continous basis and thereby assure that the salesforce can easily find and identify new leads.

• We make the CRM easily accesible over devices such as mobile phones and iPads for salesforce ‘parking lot access’.

• We design custom-made dashboards with truly relevant management data. We even monitor the important lead generation KPI’s* for you. Move your Salesforce

CASE: AN INTERNATIONAL LUMINARIES MANUFACTURER For one of the world’s largest luminaries manufacturers we implemented Salesforce.com as the CRM solution and continuously feed it with leads. The salesreps have access with iPads and adoption has increased with more than 50%.

*Key Performance Indicators © 2013 www.callreps.com


DATABASE FILTERING

• The success of your marketing campaigns depends to a large degree on the quality of your database with leads.

• We help you get this quality. We go way beyond delivering a list of addresses. We don’t stop until we find the decisionmaker you need, including his contact details, email and other relevant information.

• The end result is delivered in the format that is right for your organization: CRM files, Excel, hosted online, you name it.

Filter the leads in your database

CASE: A FOOD CATERING COMPANY For a major European catering company we identify Decisionmakers in schools, hospitals and businesses. These organizations can have thousands of employees and our filtering saves our client hours of work trying to find who’s who.



LEAD NURTURING

• Not all your leads are ready to buy when you are. They may need some time to decide or have an ongoing contract.

• We identify these for you and incorporate them in your database. Then we nurture these leads by keeping your company ‘top of mind’ with a constant flow of information.

• Typical lead nurture actions might include emailings, follow-up calls, newsletters, event invitations etc.

Keep prospects informed, until they are ready to buy

CASE: A MAJOR TV MANUFACTURER For one of the world’s largest TV manufacturers we maintain contacts with hotels who use professional TV systems. We keep our client’s brand top of mind and inform them of special offers on a regular basis.



INBOUND SUPPORT

• The money and effort you spend on your marketing campaigns deserves a quality response.

• We provide a qualified response to your incoming commercial calls from: o Emailings o Search Engine Marketing campaigns o print advertising o and any other call generating marketing action.

• Since we understand the commercial process

completely, we can quickly dispatch incoming leads to the right people in your organization while filtering out the low prospects. CASE: A FINANCIAL LEASING COMPANY

For a car leasing company we handled all incoming traffic from an online campaign on Google Adwords. We answered a dedicated phone line and online answer forms and filtered leads. Only the high potentials were passed on to the salesforce.

Professional answers for your incoming leads



MARKET RESEARCH

• Are you tired of market studies based on vague focus groups and so-called expert opinions?

• We propose to ask what you need to know directly to the Decisionmakers. We talk to them every day and can find out the information that is valuable to your business.

• Our deep understanding of business processes will give you much better quality than what you would expect from typical market research agencies.

Investigate by talking to Decisionmakers.

CASE: GLOBAL FOOD MANUFACTURER For one of the world’s largest food manufacturers we contacted hotels, restaurants and companies to ask them about their coffee purchasing and supplier satisfaction. The results were used to define the strategy for the market.


CallReps Company Presentations

Business

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sales multinationals

sales prospecting

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cloudbased systems

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