Call Quality: How to Define, Measure, and Optimize Your Best Inbound Callers

Call Quality: How to Define, Measure, and Optimize Your Best Inbound Callers

#InvocaSummit 2

Agenda

3 Steps to Success Call Outcomes Product VisionQuestions

#InvocaSummit 3

Panel Speakers

#InvocaSummit 4

Dan AltmanManager, Brand

Marketing

Jarum FeichkoMarketing Manager

Sean StorlieSr. Product Manager

3 Steps to Success

1.) Define what a quality caller means to you.

#InvocaSummit 5

3 Steps to Success

1.) Define what a quality caller means to you.2.) Measure quality with one source of truth.

#InvocaSummit 6

3 Steps to Success

1.) Define what a quality caller means to you.2.) Measure quality with one source of truth. 3.) Optimize marketing efforts to get more.

#InvocaSummit 7

Call Outcomes

Helping marketers define, measure, and optimize quality callers all within Invoca.

#InvocaSummit 8

Define

Easily define what traits define a quality caller.

#InvocaSummit 9

Define

Easily define what traits define a quality caller.

#InvocaSummit 10

Define

Easily define what traits define a quality caller.

#InvocaSummit 11

Define

Easily define what traits define a quality caller.

#InvocaSummit 12

#InvocaSummit 13

Define

Easily define what traits define a quality caller.

Measure

Share call outcomes with your marketing stack to easily measure quality callers.

#InvocaSummit 14

#InvocaSummit 15

Measure

Share call outcomes with your marketing stack to easily measure quality callers.

Optimize

View high and low performers within a single view to optimize marketing.

#InvocaSummit 16

Questions?

#InvocaSummit 17