COMPLIANCE REVIEW REPORT CALIFORNIA DEPARTMENT OF CONSUMER AFFAIRS Compliance Review Unit State Personnel Board December 22, 2015
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COMPLIANCE REVIEW REPORT
CALIFORNIA DEPARTMENT OF CONSUMER
AFFAIRS
Compliance Review Unit State Personnel Board December 22, 2015
TABLE OF CONTENTS
Introduction ..................................................................................................................... 1
Executive Summary ........................................................................................................ 1
Background ..................................................................................................................... 2
Scope and Methodology .................................................................................................. 3
Findings and Recommendations ..................................................................................... 4
Examinations ............................................................................................................. 4
Appointments ............................................................................................................. 6
Equal Employment Opportunity (EEO) .................................................................... 17
Personal Services Contracts .................................................................................... 18
Departmental Response ................................................................................................ 20
SPB Reply ..................................................................................................................... 20
1
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The CRAffairs (and PSCProgramfollowing
A
Exam
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Appoi
Appoi
hed by thes charged w
onary perioary actions
ment and seees provideecting life ang the pun to DCAs t
nt to Goveconducts coexaminations contracts ons. The puerit related d during the
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U conducte(DCA) persC’s from Ja
ms, and Dig table sum
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minations
ntments
ntments
ntments
C
e Californiawith enforcods and s and merlection proc
e critical seand propertblic healththrough the
rnment Coompliance rns, appointm
(PSC’s) turpose of thlaws, rules
e reviews. T
o conduct sains informa
ed a routinesonnel pracanuary 1, 2visions Un
mmarizes th
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SPBCalifornia De
INTR
a Constituting and adclassificat
rit-related acess for thervices to thty, managin, and pre Board’s de
ode sectionreviews of aments, equato ensure hese reviews, and poliThe SPB co
special inveation sugge
EXECUT
e compliancctices in th2014, throu
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RODUCTIO
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in responstential merit
MARY
of Californiaf examinat
mber 31, 20ry Boards findings.
Civil Servicees
ty QuestionApplication
Was Not Kent of Time ere Not Provents
fairs
onnel Boarervice statuulations, oversees th00 state ema, includingtions, proviment. The s, and cons
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Person
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Serious Serious on-serious oCompliance
o protect ance. The DCunqualified
tition by unl
erve consum0 professiod automotivureaus, fouminimum quster, or cemittees, coointed by thport. The D3,500 emp
SPBCalifornia De
plications W
l Employmeed with Civ
nal ServicesProcedur
to identify
or Technicae
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nd serve CaCA helps cod individualicensed pra
mers, the onal categove repair far committeualifications
ertify practitommission ahe GovernoDCA's opeployees.
B Compliance partment of C
Finding
Were Not Da
ent Opportuvil Service L
Rules s Contractsral Require
the severity
al
CKGROUND
alifornia coonsumers lels. The depactitioners.
departmenories, incluacilities. Thees, two pros and leveltioners, invand boardsor and the rations are
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y of the vio
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nsumers wearn how topartment a
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am Board In
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lations as f
while ensurio protect th
also protect
censes in ors, dentisudes 41 regd one commetency for complaints, autonomouse. The DCAxclusively b
SeverityNon-serious
Technica
n Complian
n Complian
follows:
ng a compehemselves ts professio
more than ts, contracgulatory enmission). Tlicensure. Tand disci
s bodies wA provides tby license
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100 ctors, ntities hese They pline hose them fees
3
The scoappointm2015. Thpolicies,and to re A crossensure and levprovided511b’s, applicatimovemereports. The revprocedudiscriminaccommAdvisory The DCreview tlegally sproceduregulatio On Decdiscuss DecembDecembattached
1 If an emcompliancaudit the process. I
ope of thements, EEOhe primary and proceecommend
-section ofthat sampl
vels were d, which iscoring reion screenient worksh
view of theures; the Enation com
modation py Committe
CA’s PSCs to make cosufficient. T
ures relativons.
cember 1, the CRU’s
ber 9, 201ber 9, 2015d to this fina
mployee organce review per
contract. InsIn this instanc
C
S
e compliancO program,objective o
edures com corrective
f DCA exames of varioreviewed. ncluded esults, noticing criteriaeets, emp
DCA EEOEEO officemplaint prorogram; th
ee (DAC). T
were also onclusions The review
ve to PSC
2015, an s initial fin5, to subm
5, the CRUal complian
nization requeriod or prior tostead, the SPce, none of th
SPBCalifornia De
COPE AND
ce review and PSC’s
of the reviewmplied with
action whe
minations aous examinThe CRU xamination
ce of perso, hiring inteloyment hi
O program r’s role, docess; thehe discrimiThe CRU als
reviewed.as to whe
w was limiC’s complie
exit conferdings and mit a writt
U received nce report.
ests the SPB o the completPB will reviee reviewed P
B Compliance partment of C
D METHOD
was limites from Janw was to dstate civil
ere deficien
and appoinnations and
examined plans, ex
onnel actioerview ratinstory recor
included euties, and
e upward nation comso interview
1 It was beether DCAited to whed with a
rence was recommen
ten responand carefu
to review antion of the finaw the contra
PSC’s were ch
Review Consumer Aff
DOLOGY
ed to revieuary 1, 201etermine if service lawcies were i
ntments wed appointmd the docuxaminationn (NOPA)ng criteria, rds, corres
examining reporting mobility p
mplaint prowed approp
eyond the justificationether DCApplicable s
held with ndations. Tnse to the ully reviewe
ny personal seal complianceact pursuant hallenged.
fairs
ewing DCA14, throughDCA perso
ws and boadentified.
ere selectement types, umentation bulletins, forms, vaccertificatio
spondence,
written EErelationsh
program; tocess; andpriate DCA
scope of tns for the A practicesstatutory la
the DCA The DCA w CRU’s ded the resp
ervices contrae review repoto its statuto
A examinath Decembeonnel practard regulat
ed for revieclassificatthat the job analy
cancy poston lists, tran and prob
EO policies ip; the intethe reasond the Disastaff.
the complicontracts w
s, policies, aw and b
to explain was given raft report.ponse, whic
act during theort, the SPB wory and regu
tions, er 31, tices, tions,
ew to tions, DCA yses, tings, nsfer ation
and ernal nable ability
ance were and
board
and until
. On ch is
e SPB will not ulatory
4
Examina Examinafairly to perform Code, §the formBoard eof emplo§ 18931designatestablishcontain minimumthe officannounccompetiearned rshall beresulting During reviewed
C
Account(Special
Chief, BuAutomot
2 In an ed678 appliinclude yework expe 3 In a staqualificatiomatter extheir abilit
ations
ations to estest and
the duties 18930.) Ex
m of a demestablishes oyees for ea.) Within ated appoinhment of esuch inform
m qualificatce of the DCcement. (Gng in any ratings on a notified in
g from the e
the periodd 15 of the
Classificatio
ing Officer ist)
ureau of tive Repair,
ucation and ecation forms,ears of relevaerience.
atement of qons and expe
xperts, evaluaty to perform
C
FINDI
stablish an determine of the classxaminations
monstration minimum qach class o reasonabl
nting poweligible lists.
mation as thions. (Ibid.)CA or a deov. Code, §examinatio
all phases on writing of examination
under reexaminatio
on
(CEA)
experience (E and scores
ant higher edu
ualifications erience relateate the respoin a job class
SPBCalifornia De
NGS AND
eligible listthe qualifi
s of positios may be aof skills, o
qualificationof position ae time befor shall an (Gov. Cod
he date and) Every appsignated ap§ 18934.) Gon is to beof the examthe results
n is establis
view, the ons, which a
Exam Typ
Promotion
Open
E&E) examinaand ranks th
ucation, profe
(SOQ’s) exaed to a publisonses accordiification, assi
B Compliance partment of C
RECOMM
t must be cications, fitn for which
assembled or any comns for deterand for appore the schnounce or de, § 18933d place of tplicant for eppointing pGenerally, te determine
mination. (Gs of the exshed. (Gov.
DCA condare listed b
pe Ex
Comp
alEducExpe
(E&StatemQualifi
ation, one or mhem accordinessional licens
mination, aphed list of deing to a predgn scores an
Review Consumer Aff
ENDATION
competitivetness, and
h he or she or unassem
mbination ormining thelicants for e
heduled datr advertise 3, subd. (ahe examina
examinationpower as dihe final eared by the
Gov. Code, §amination w. Code, § 1
ducted 20elow:
xam ponents cation & erience &E)2 ment Of ications3
more raters reng to a predeses or certific
plicants submesired qualificdetermined rad rank the co
fairs
NS
e and of suc ability of seeks app
mbled, writtof those tee fitness anexaminationte for the e
the exam).) the adveation and thn shall file arected by trned rating weighted
§ 18936.) Ewhen the e8938.5.)
examinatio
Final File Date
11/13/2014
1/24/14
eviews the apetermined ratications, and/o
mit a written cations. Raterating scale dompetitors in a
ch charactecompetitor
pointment. (ten or oral, ests. (Ibid.) nd qualificans. (Gov. C
examinationmination forertisement he nature oan applicatithe examinof each peaverage of
Each compeemploymen
ons. The
No. oApplica
4 11
7
pplicants’ Staing scale thaor years of rel
summary ofrs, typically suesigned to aa list.
er as rs to (Gov. or in The
tions Code, n, the r the shall
of the on in ation
erson f the etitor nt list
CRU
of tions
ndard t may levant
f their ubject ssess
5
C
Chief, D& Policy Chief, EnDivision,AccountDeputy CAutomotConsumLicensinAdminist(CEA) Deputy CAutomotConsumLicensinAdminist(CEA) Deputy CInvestigaEnforcemDeputy DBoard ofDeputy DAdminist(CEA) EnforcemRepreseInspectoPharmac
4 The quacompetitoone anoth 5 A writteassessedor subject 6 The trainapplicant performinwhich arescore.
Classificatio
ivision of PReview (C
nforcement, California ancy (CEAChief Bureative Repair
mer Assistang, and trative Supp
Chief Bureative Repair
mer Assistang, and trative Supp
Chief, ations & ment (CEA)Director, Mef California Director, Oftrative Serv
ment entative I, Cor, Board ofcy
alification appors appear beher based on
n examinatiothrough the
tively scored.
ning and expto answer m
g certain taske totaled by th
C
on
rograms CEA) t Board of ) au of
nce,
port
au of
nce,
port
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CSLB f
praisal panelefore a panel an assessme
on is a testinguse of a varie
erience (T&Emultiple-choicks typically pehe online sys
SPBCalifornia De
Exam Typ
Open
Open
Open
Open
Promotion
Open
Open
Open, NoPromotion
Open
(QAP) intervof two or mo
ent of their ab
g procedure inety of item fo
E) examinatioce questionserformed by tstem or a dep
B Compliance partment of C
pe Ex
CompApplica
S
ApplicaS
S
S
al Quali
AppPa
SOQ
S
n al
Wr
TrainExpe
view is the oore evaluatorsbility to perform
n which candrmats. Writte
n is administeabout his o
those in this partment exa
Review Consumer Aff
xam ponents ation and OQ
ation and OQ
OQ
OQ
fication praisal anel4
& QAP
OQ
ritten5
ning & erience6
oral componers. Candidatem in a job cla
didates’ job-ren examinatio
ered either onor her level classificationm analyst, an
fairs
Final File Date
5/14/2014
11/14/2014
1/24/2014
1/24/2014
5/15/2014
8/22/2014
4/30/2014
4/21/2014
Continuous
ent of an exas are rated assification.
elated knowleons are either
nline or in wrof training
. Responses nd then assig
No. oApplica
4 7
4 8
4 13
4 13
4 8
4 15
4 15
4 122
s 40
amination whand ranked ag
edge and skilobjectively s
riting, and askand/or experyield point va
gned a perce
of tions
2
hereby gainst
ls are scored
ks the rience alues,
entage
6
C
Private PEducatioStaff Ser(TransfeTest ValDevelopTest ValDevelopDCA FINDING
The DCAeligible publisheApplicatthereaftequalificato whethMQ’s wphases computelisted therank. Co The CRcomplianthose ex
Appointm In all caappointireinstateAct and vacant peligible lof merit
Classificatio
Postsecondon Administrvices Anal
er Exam) idation & ment Specidation & ment Spec
G NO. 1 –
A administelists from w
ed and distions receiver properly
ations (MQ’her they qu
were also nof the exam
ed, and a e names ofompetitors w
U found nonce review xaminations
ments
ases not exng power ements, proBoard rule
positions shlists, by wat and fitne
C
on
dary trator yst
cialist I
cialist II,
ExaminatRules
ered 15 opwhich to m
stributed exved by the y assesseds) for admiualified to totified abomination prlist of eligibf all succeswere then n
o deficiencieperiod. Ac
s in complia
xcepted or must fill p
omotions, as. (Gov. Cohall be maday of transfeess, which
SPBCalifornia De
Exam Typ
Promotion
Promotion
Open
Open
ions Com
pen examinmake appoinxamination DCA were d to deterttance to thtake the ex
out the nexrocess wereble candidasful compenotified of th
es in the excordingly, tance with c
exempted positions band demotiode, § 1905de from emer, or by wa
requires
B Compliance partment of C
pe Ex
Comp
al E
al Wr
Q
Q
mplied with
ations and ntments. Fbulletins caccepted p
rmine whehe examinaxaminationxt phase ofe completeates was e
etitors arranheir final sc
xaminationsthe DCA fulivil service
by Article Vby appointmions in stric50.) Except
mployment lay of reinstconsiderati
Review Consumer Aff
xam ponents
E&E
ritten
QAP
QAP
h Civil Se
1 promotioor all of thcontaining prior to the
ether appliation. The D, and thosef the exam
ed, the scorestablishednged in ordecores.
s that the Dlfilled its reslaws and b
VII of the Cment, incluct accordat as providelists. (Ibid.) tatement, mion of eac
fairs
Final File Date
6/30/2014
Continuous
Continuous
5/2/2014
ervice Law
onal examinhe examina
the require final filingcants metDCA notifiee applicant
mination prore of each . The examer of the sc
DCA condusponsibilitie
board rules.
California Cuding casence with thed by law, a Appointme
must be mach individu
No. oApplica
4 5
s 17
s 11
2
ws and B
nation to crations, the red informa date and wt the minimed applicantts who meocess. Aftecompetitor
mination recore receive
ucted duringes to admin.
Constitutiones of transhe Civil Seappointmenents made de on the bal’s job-re
of tions
oard
reate DCA
ation. were mum ts as t the er all r was esults ed by
g the nister
n, the sfers, rvice
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basis lated
7
qualificaand phy During treviewed
C
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ncluding hisss. (Cal. Co
w period, ttments, wh
AppointmeType
Certification
Certification
Certification
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Certification
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Certification
Certification
CertificationCertificationCertificationCertification
Certification
CertificationCertification
Certification
Certification
B Compliance partment of C
s or her knode Regs.,
the DCA mich are liste
ent Te
List Perm
List Perm
ListLimT
List Perm
List Perm
List Perm
List Perm
ListLimT
List Perm
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Review Consumer Aff
nowledge, stit. 2, § 250
made 1,205ed below:
enure T
manent F
manent F
mited Term
F
manent F
manent In
manent In
manent F
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F
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skills, abiliti0, subd. (a)
5 appointme
Time Base
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ntermittent
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ntermittent
es, experie).)
ents. The
No. oAppointm
1
1
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9
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1 1 1 1
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ence,
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tion Admin Postsecon
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nformation es Analyst alist)
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SPBCalifornia De
AppointmeType
Certification
CertificationCertification
Certification
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Certification
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Certification
Certification
Certification
Certification
Certification
CertificationCertificationCertification
Certification
Certification
Certification
Certification
Certification
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Certification
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B Compliance partment of C
ent Te
List Perm
List Tem List Tem
List Tem
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List Perm List Inter List Perm
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Review Consumer Aff
enure T
manent F
mporary Fmporary In
mporary F
manent F
mporary In
mporary F
manent F
manent F
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manent F
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manent F
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mporary In
manent F
manent F
manent Fmanent F
manent F
manent F
fairs
Time Base
Full Time
Full Time ntermittent
Full Time
Full Time
ntermittent
Full Time
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Full Time
Full Time
Full Time
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Full Time Full Time Full Time
Full Time
Full Time
ntermittent
Full Time
Full Time
Full Time Full Time
Full Time
Full Time
No. oAppointm
3
2 1
1
5
2
5
1
1
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1 1 1
2
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Staff Se(GenerStaff Se(Gener
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Staff SeStaff SeII (ManStaff SeIII SupervSupervTechnicSupervInvestigOfficer)SystemSpeciaTraininAssociaProgramAssociaProgramInformaTechnicOffice T(Typing
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Test VaDeveloII AssociaProgram
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ervices Anaral) ervices Anaral)
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ervices Maervices Maagerial) ervices Ma
vising Attornvising Progrcian II
vising Specgator (Non-)
m Software list II (Techg Officer II ate Governm Analyst ate Governm Analyst ation Systecian Technician g)
m Technici
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l Investigat
ervices Anaral)
ervices Ma
alidation & pment Spe
ate Governm Analyst
C
on
alyst C
alyst C
nager I C
nager I Cnager
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nager C
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ecialist R
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SPBCalifornia De
AppointmeType
Certification
Certification
Certification
Certification
Certification
Certification
Certification
Certification
Certification
Certification
CertificationMandator
ReinstatemMandator
ReinstatemMandator
ReinstatemMandator
ReinstatemMandator
ReinstatemMandator
ReinstatemMandator
ReinstatemMandator
ReinstatemMandator
Reinstatem
MandatorReinstatem
PermissivReinstatem
B Compliance partment of C
ent Te
ListLimT
List Perm
ListLimT
List Perm
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List Perm
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ment LimT
ry ment
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ry ment
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ry ment
Perm
ry ment
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ry ment
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ry ment
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ry ment
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ve ment
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Review Consumer Aff
enure T
mited Term
F
manent F
mited Term
F
manent F
manent F
manent F
manent Fmited
Term F
manent F
manent F
manent Fmited
Term F
manent F
manent F
manent F
manent F
manent F
manent F
manent F
manent F
manent F
mporary In
fairs
Time Base
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Full Time
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No. oAppointm
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1
7
1
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No. oAppointm
1
1
1
1
1
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1
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3
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1
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Staff Se(GenerStaff Se(Specia
FINDIN
Summa
Criteria
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Cause:
Classificatio
ervices Anaral) ervices Maalist)
NG NO. 2 –
ary:
:
y:
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on
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nger I
– Equal EmSeparate
The DCASTD. 678
Governmdepartmeany appliany protesubdivisioorigin, aconditionidentity, gveteran sasked to such dataResourceand sex fmonitorinEEO que“This quethe exam
Very Sersubjecting
The DCAthe DCA managersapplicatioformal trawith DCA
SPBCalifornia De
AppointmeType
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mploymened from Ap
A did not s8 employme
ent Codeent to requircation indic
ected categon (a) (e.g.,ncestry, p, genetic ingender expstatus). App
provide voa is determes (CalHR)fairness ofg of affirma
estionnaire estionnaireination and
rious. Theg the agenc
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s to mainons relatingaining efforA managem
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ent Te
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nt Opportupplications
separate 1ent applicat
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physical dinformation,ression, ag
plicants foroluntarily emined by thto be necethe selecti
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at this mayHuman Re
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ment to rem
Review Consumer Aff
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manent F
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68 EEO qtions.
9704 maket any notati any way sin Governms race, religsability, m marital sta
ge, sexual oemployme
ethnic datahe Californ
essary to anion processn efforts. (Ge applicatioparated fro
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tionnaires
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nia Departmn assessmes and to thGov. Code,on form (STom the appny employm
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1
1
s Were Not
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wful for a hy to be mador pertaininsection 12
d, color, natability, megender, ge, or militarycivil service
emselves wment of Huent of the ehe planning, § 19705.)TD. 678) stplication priment decisio
s were vis
nterpretatioruction to h
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HR has claonnaire and
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6,953
hiring de on ng to 2940, tional edical ender y and e are
where uman ethnic g and ) The ates, or to ons.”
sible,
on of hiring
ments going rified d will
12
Action:
FINDING
Summa
Criteria
Severity
Cause:
G NO. 3 –
ary:
:
y:
C
be includremove th
It is recoapproval to the CRimplemenquestionnrelevant d
AppointmAppropri
The DCAapplicatiothe persoall of theretained.
In relevaprocedureand state18720.) Sand all referral rethe recorCode, § personneminimum action is t
Serious. the appoi
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SPBCalifornia De
ding languhe question
ommended of these fin
RU a writtennt to ensunaires are documentat
ment Dociate Amou
A failed to ons. Specifionnel files, e applicatio
nt part, cives of eache laws govState agencapplication
ecords andrds and fil
12946.) Sel files of
period oftaken. (Ibid
Withoutntments we
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age in allnnaire from
that withinndings andn correctiveure conformseparated tion should
cumentationt of Time
retain perscally, 27 ouand 12 of
ons with on
vil service h state ageerning emp
cies are reqs, personnfiles for a
les are inState agenapplicants
f two year.)
documentaere properly
at they did re adequat
a misinterprand OHR
packet.
Review Consumer Aff
l advertisetheir applic
n 60 days d recommee action plamity with from all ap be include
on Was
sonnel recout of 153 Nthe 153 file
nly the hire
laws requirency shallployment pquired to manel, membminimum p
nitially creancies are
s or terminrs after the
ation, the Cy conducte
not have ately trackeretation maR on the
fairs
ements for cation pack
of the Exendations, t
an that the in the fut
pplications.ed with the p
Not Kep
ords such aNOPA’s wees revieweed appointe
re that theconform t
practices. (aintain and
bership, orperiod of twated or re
also requnated empe date the
CRU coulded.
a mechanisd upon ma
ay have exnecessar
candidateket.
ecutive Offihe DCA sudepartmenture that Copies ofplan.
pt for th
as NOPA’s,re missing
ed were misee’s applic
e employmto the fedeGov. Code
d preserve ar employmwo years aceived. (Gired to ret
ployees fore employm
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sm in placeailing to Disted betwery docume
es to
cer’s ubmit nt will EEO f any
he
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ssing cation
ment eral e, § any
ment after Gov. tain r a
ment
y if
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13
Action:
FINDIN
Summa
Accoun
AssistaAnalystAssociaProgramAthletic
ConsumRepresDepartmAffairs,Execut
Genera
Investig
Labor R
Medica(Enforcof CalifNursing
NG NO. 4 –
ary:
Classifica
ntant Traine
ant Informatt ate Governm Analyst c Inspector
mer Servicesentative ment of Co Structural ive Assista
al Auditor II
gator
Relations A
al Consultancement) Mefornia g Education
C
It is recoapproval to the Ccorrectionthe recor12946. Cwith the p
ProbatioAppointm
The DCAprobationappointm
ation
ee
tion System
mental
es
nsumer Pest Contrnt
I
Analyst
nt edical Board
n Consultan
SPBCalifornia De
ommendedof these finRU a writtns the depard retention
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nary Evaments Rev
A did not nary appraents review
AppoT
CertiL
ms CertiL
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rol Certi
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d Certi
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nt CertiL
B Compliance partment of C
that withinndings andten correctartment willn requiremny relevan
aluations iewed
prepare,aisals of pwed by the
ointment Type
fication List fication List fication List fication List fication List fication List fication List fication List fication List fication List
fication List
fication List
Review Consumer Aff
n 60 days d recommetive action implement
ments of Gt documen
Were No
complete,performancCRU.
No. of Appointme
1
1
5
2
1
1
1
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fairs
of the Exendations, tplan that
t to ensure Governmentntation shou
ot Provide
and/or rce for 43
ents No. oProb
ecutive Offihe DCA suaddressesconformity
t Code seuld be inclu
ed for a
etain requof the
f Uncomplebation Repo
2
1
9
5
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cer’s ubmit s the y with ection uded
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ired 153
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Office T
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:
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ation
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nager I
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A new pis appoinRegs., titprobationcivil serv(Cal. Codwaived brequired
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probationarynted by reint. 2, § 32
nary periodice by permde Regs., by the appwhen an e
B Compliance partment of C
ointment Type
fication List fication List fication List fication List fication List fication List fication List fication List fication List missive tatementmissive tatement
ansfer
ansfer
ansfer ansfer ansfer ansfer ansfer ansfer
y period isnstatement2, subd. (is require
manent aptit. 2, § 3ointing pow
employee is
Review Consumer Aff
No. of Appointme
1
1
2
1
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43
s not requt with a rig(d)(2).) Howd when anpointment f22, subd.wer, a news appointed
fairs
ents No. oProb
ired when ght of returwever, then employeefrom an em(a).) In ad
w probationd to a posi
f Uncomplebation Repo
2
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an emplorn. (Cal. C
e service oe enters smployment ddition, unlnary periodtion under
eted orts
oyee ode
of a tate list.
less d is the
15
Severity
Cause:
Action:
y:
C
following class in period, bbreak in level of dwhich theCode Reg
During thto evaluafrequent progress § 599.79appraisal period. (C
Serious. selection successfuuse the por her pdeterminamatch is state gove
The DCAprovide cDCA. SpNovembe
It is recoapproval to the Ccorrectionthe proba
SPBCalifornia De
circumstanwhich the
ut under aservice to
duties and e employeegs., tit. 2, §
he probatioate the work
intervals toon the job.
95.) Theof perfor
Cal. Code R
The probprocess
ully performprobationaryperformancation that unfair to thernment.
A states thclarity on thpecific outrer 4, 2014,
ommended of these finRU a writtns the depaationary req
B Compliance partment of C
nces: (1) wit employeedifferent aa class w
responsibile has comp§ 322, subd
nary periodk and efficio keep the. (Gov. Codappointing
rmance eaRegs., tit. 2,
bationary to ensure
m the full sy period to
ce or termthe appoin
he employe
hat the OHe probationreach wasMay 19, 20
that withinndings andten correctartment willquirements
Review Consumer Aff
thout a bree has comappointing pith substanities and sa
pleted the p. (c)(1) & (2
d, the appoency of a p
e employeede, § 19172
power mach one-th, § 599.795
period isthat the
scope of thassist an e
minating thntment ise and serv
HR has manary periods done in 015, and No
n 60 days d recommetive action implementof Governm
fairs
eak in servicmpleted thepower; andntially the salary rangeprobationar2).)
ointing powprobationer
e adequate2; Cal. Codmust prepahird of the5.)
the final individual
heir job dutemployee inhe appoinnot a goo
ves to erode
ade good d to all man
the way ovember 3,
of the Exendations, tplan that
t to ensure ment Code
ce in the sae probationd (2) withousame or loe as a clasry period. (C
wer is requr at sufficiely informed
de Regs., titare a write probation
step inselected
ties. Failingn improvingntment uod job/pere the qualit
faith effortnagement w
of training2015.
ecutive Offihe DCA suaddressesconformitysection 191
ame nary ut a
ower s in Cal.
ired ently d of t. 2, tten nary
the can g to
g his pon
rson ty of
ts to within g on
cer’s ubmit s the y with 172.
16
FINDING
Summa
Criteria
Severity
Cause:
G NO. 5 –
ary:
:
y:
C
Applicati
The DCAthat were
Californiatimely filiplace, witthe exam
Filing an postal se(or approby the da
An applicspecified as detaileto verifiedwrong stabefore thexaminattimely no(4) the emtimely no174, sudsare applie Non-Serioensure alapply for Thereforefiling dateapplicatioacceptanjob vacan
The DCAprocess received
SPBCalifornia De
ions Were
A accepted not date st
a Code Regng of applthin the timination ann
applicationervice or daopriate officte specified
cation thatdate shall
ed in Rule d error; (2)ate agency he specifieion annountification to
mploying agtice of proms. (a), (b), (ed to the se
ous or Tecl applicantsa job vaca
e, althoughe may giveon than othce of late
ncy selectio
A states thaof receivinin the prog
B Compliance partment of C
Not Date S
and procetamped.
gulations, titlications: A
me, in the mnouncemen
n ‘within theate stampee of the agd.
is not pobe accepte174 apply: ) the applicand is eithe
ed date; (ncement d
o an employgency verifimotional ex(c), & (d).) Telection pro
chnical. Fs are given ancy and to the accepe some aper applicanapplication
on.
at this mayng incomingram areas
Review Consumer Aff
Stamped
essed 476
tle 2, sectioAll applicatimanner, annt.
e time’ shald at one o
gency admi
ostmarked ed, if one o(1) the ap
cation was er postmar(3) the emdistribution yee of a pries that thexamination.The same f
ocess used
Final filing the same a
o set a deaptance of applicants mnts who mens may not
y be attribung mail. Cs in which
fairs
out of 6,9
on 174 (Rulions must d on the fo
l mean posof the depanistering th
or date stof the followplication wsubmitted
ked or datemploying aproblems
romotional e applicant f. (Cal. Codfinal filing dto fill a job
dates are amount of tadline for tapplications
more time teet the fina
impact the
uted to theCurrently, a
the vacan
953 applica
le 174) reqbe filed at
orm specifie
stmarked byartment’s ofhe examina
tamped bywing condias delayed in error to
e stamped oagency vethat preveexaminatiofailed to rece Reg., tit.
date procedvacancy.
establishetime in whithe recruitms after the o prepare l filing datee results o
e DCA’s cuapplicationscy exists. O
tions
uires t the ed in
y the ffices ation)
y the tions
d due o the on or rifies
ented on; or ceive 2, §
dures
ed to ch to
ment. final their
e, the of the
urrent s are OHR
17
Action:
Equal E Each staThe appthe effecpower mproceduproceducooperaaccess tmust apbe undeand mon Becausesexual hfrom thehead of
Each stindividuahead of 19795, committmember§ 19795 The CRreview p
mployment
ate agencypointing powctiveness o
must issue aures for filures for proate with theto all requir
ppoint, at ther the supernitor the DC
e the EEO harassmene regular chthe organiz
tate agencals with a dthe agencysubd. (b)(ee and takers who have
5, subd. (b)(
RU reviewedperiod. In ad
C
staff haveto mainta39 variou
It is recoapproval to the CRimplemenrelevant d
t Opportuni
y is responswer for eac
of its EEO pa policy staling, proceoviding eqe Californiared files, dohe managervision of, tCA’s EEO p
Officer invt and othe
hain of comzation.
cy must esdisability, oy on issues1).) The de appropriae disabilitie(2).)
d the DCA’ddition, the
SPBCalifornia De
e reiteratedain the integs boards, b
ommended of these fin
RU a writtennt to ensudocumentat
ty (EEO)
sible for an ch state ageprogram. (Gatement comessing, anual upward
a Departmeocuments arial level, athe directorprogram. (G
vestigates aer employeemand, as w
stablish a or who havs of concerdepartmentate steps toes or who h
’s EEO proCRU interv
B Compliance partment of C
the importgrity of thebureaus, co
that withinndings andn correctivere conformtion should
effective Eency has th
Gov. Code, §mmitted to d resolvind mobility ent of Humnd data. (Ib
an EEO offir of the DCAGov. Code,
and ensuree complain
well as regu
separate ve an interern to emplot must invo ensure thahave an inte
ogram that viewed app
Review Consumer Aff
tance of dae merit systommittees a
n 60 days d recommee action plamity with R be include
EEO prograhe major re§ 19794.) Tequal empg discrimiand promoan Resour
bid.) In addicer, who sA to develo§ 19795.)
es proper hnts, the poular and une
committeeest in disaboyees with ite all empat the final erest in disa
was in effepropriate DC
fairs
te stampingtem througand commis
of the Exendations, t
an that the Rule 174. ed with the p
am. (Gov. CesponsibilityTo that endloyment opnation comotional opprces (CalHRition, the ap
shall report op, impleme
handling ofosition requencumbere
e of emplobility issuesdisabilities.ployees tocommittee ability issue
ect during CA staff.
g all documhout the Dssion.
ecutive Offihe DCA sudepartmenCopies of plan.
Code, § 197y for monito, the appoi
pportunity; implaints; iportunities; R) by provppointing pdirectly to,ent, coordin
f discriminauires separed access to
oyees whos, to advise. (Gov. Cod
o serve onis comprise
es. (Gov. C
the compli
ments CA’s
cer’s ubmit nt will
any
790.) oring nting ssue ssue and
viding ower , and nate,
ation, ation o the
o are e the de, § n the ed of
Code,
ance
18
After revthe EEOguidelineinformatdiscriminresponsOfficer, additionaffectingpromotewith a di
Persona A persounder wand the does noThe Caauthoritycustomacodifies the statesection for a nethat are and serv For costsuch a cthe adeorganiza During tsubject tlisted be
FINDIN
viewing theO programes, the CRtion and gunation claibilities of who is at , the DCAg persons e EEO in itsisability, an
al Services
nal serviceswhich labor
business oot have statlifornia Coy to contracarily perfor
exceptionse. PSCs th19130 are
ew state fuincidental
vices that a
t-savings Pcontract. (Gquacy of t
ation repres
the compliato General
elow:
NG NO. 6 –
C
e policies, pm’s role an
U determinuidance onims. Furththe EEO Oa manage
A has an ewith a disas hiring an
nd to offer u
Contracts
s contract (or personaor person ptus as an enstitution hct with privamed. Goves to the civat are of aalso permnction, servto a contra
are of an urg
PSCs, a staGov. Code, the proposesenting stat
ance reviewServices (D
– Equal EmService L
SPBCalifornia De
proceduresd respons
ned that then the EEOhermore, tOfficer, as erial level, establishedability. Thed employm
upward mob
(PSC) inclual services performing employee ohas an impate entities ernment Covil service ma type enumissible. Subvices that act for the gent, tempo
te agency § 19131.)
ed or execte employee
w period, thDGS) appro
mploymenLaws and B
B Compliance partment of C
s, and progibilities acc
e DCA’s EE process ithe EEO well as sureports dire
d DAC thae DCA alsoment practicbility opport
udes any cois a significthe service
of the Stateplied civil sto perform
ode sectiomandate wmerated in bdivision (bare not avapurchase oorary, or oc
is required For subdiv
cuted contres. (Gov. C
he DCA haoval. The C
nt OpportuBoard Rule
Review Consumer Aff
rams nececording to
EO programncluding inprogram
upervisors ectly to thet reports t
o provided ces, to incrtunities for
ontract, reqcant, separes is an ine. (Cal. Coservice ma
m services thon 19130, where PSCs
subdivisionb) contractsailable withor lease of ccasional na
to notify Svision (b) cract at the
Code, § 191
ad 11 PSCCRU review
unity Progres
fairs
essary for cstatutory
m provided nstructions
outlines tand manage director to the direevidence
rease its hiits entry-lev
uisition, or rately identdependent
ode Reg., tiandate limithe state hasubdivision
s achieve cn (b) of Govs include phin state sereal or per
ature.
SPB of its inontracts, th
e request o132.)
C’s that werwed 10 of th
ram Comp
compliance and regulaemployeeson how to
the roles gers. The of the DCA
ector on isof its efforring of pervel
purchase otifiable elem contractorit. 2, § 547ting the st
as historican (a), howecost savingvernment Crivate contervice, servrsonal prop
ntent to exehe SPB revof an empl
re in effecthese, which
plied with
with atory
s with o file
and EEO A. In sues
rts to rsons
order ment, r that 7.59.) tate’s lly or ever,
gs for Code racts vices perty,
ecute views oyee
t and h are
Civil
19
When a agency specific or more Code Re
The totascope ocontractdetailed
Ve
Adapt LaServices
Alere ToServicesAllen AlaSystemsAmericaExpress Aramark& CareeLLC
Elavon SInc
Elavon SInc
Fenton MTranscri
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FINDIN
state agenmust includand detaileconditions
eg., tit. 2, §
al dollar amof the reviet were lega
factual in
ndor
anguage s
oxicology s Inc. arm s Inc. an s
k Uniform er Apparel
Systems
Systems
Medical iption
ric Inc.
ublishing ation
G NO. 7 –
C
ncy requestsde with its ced factual in
specified in 547.60.)
ount of all tew to maklly sufficien
nformation
Serv
MultilinguaTranslatioServices Statewide Testing SeAlarm Monand MaintCredit CarAcceptancBoards
Uniform RServices
On-line CrAcceptancServices fCredit CarAcceptancBoards (1TranscriptAudio RecExam DevelopmProfessionSurveyor DCA LegaLegal Res
Personal Requirem
SPBCalifornia De
s approval contract trannformation tn Governm
the PSC’s rke conclusint. For all Pin the wri
vices
al Written n
Drug ervices nitoring enance rd ce -
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redit Card ce for BRE rd ce - 110) tion of cordings
ment for nal Land
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from the Dnsmittal a wthat demonent Code s
reviewed wions as to
PSC’s revietten justific
ContraDates
6/17/2014/2/201
1/1/20112/31/207/1/2016/30/20
7/1/2016/30/20
11/1/20110/31/20
1/1/20112/31/20
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Attachment 1
Attachment 1
Attachment 1
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