Calculated Productivity Summary 27 November 2014.

Calculated Productivity Summary

27 November 2014

What is Calculated Productivity?...

• Calculated Productivity is a combination of how quickly a task is completed (Task Out Rate) and how many of these jobs were completed successfully without furthering (Success Rate)

Lets have a look into what this means…

What is Task Out Rate?...

• Task Out Rate is effectively how many jobs for a specific product an Engineer would complete in one day, (assuming the same average day length for everybody)

• Its calculated by taking the average Engineer day (456 Minutes), and dividing it by the Engineers average task time per product

• Tasking out rate is only influenced by your issue to com time. Absences such as leave, sickness, training and Non-task periods such as end-of-day travel, lunch or idle time DO NOT IMPACT Calculated Productivity

So how does this work in an example?...

What is Task Out Rate?...

• In the example above, the Task Out Rate can be worked out by calculating average task time [(120+120+60)/3] which equals 100 minutes over the 3 jobs.

• Task Out rate = 456 / 100 = 4.56 Jobs Per Day

• In this example, to improve Task Out Rate the Engineer would need to reduce their average task time (issue to com time)

What is Success Rate?...

• Success Rate is looking at how many of these jobs an Engineer completes successfully and does not further

• It is basically the opposite of furthers

• If you have low furthers, you will have a high success rate

Lets take it back to our example…

What is Success Rate?...

• In the example above, the Success Rate can be worked out by Dividing jobs completed successfully (2) by the number of jobs closed off (3).

• Success rate = 2/3 = 66.6%

• This is saying over those 3 jobs completed, the Engineer was 66.6% successful…

In this example, what is the Calculated Productivity?...

• Calculated Productivity = Task Out Rate x Success Rate

• In this example, this is 4.56 x 0.666

So Calculated Productivity = 3.04 Jobs per day

How does this work with all the different Products?CAL 10 Jobs Banding UG 11 Jobs Banding LTOK 3 Jobs Banding

Average Time On Task 86 - Average Time On Task 93 - Average Time On Task 142 -

Task Out Rate 5.32 VT Task Out Rate 4.88 VT Task Out Rate 3.22 -

Success Rate 80.0% B Success Rate 54.5% VB Success Rate 100.0% -

JPD 4.26 T JPD 2.66 B JPD 3.22 -

Broadband 17 Jobs Banding Copper Provision 8 JobsBanding

FTTC Provision 4 JobsAverage Time On Task 89 - Average Time On Task 91 - Average Time On Task 117Task Out Rate 5.13 VT Task Out Rate 5.00 T Task Out Rate 3.88Success Rate 94.1% T Success Rate 75.0% M Success Rate 100.0%

JPD 4.83 VT JPD 3.75 T JPD 3.88

Other 25 Jobs All Products 78 JobsAverage Time On Task 88 Average Time On Task 93Task Out Rate 5.17 Task Out Rate 4.92Success Rate 84.0% Success Rate 82.1%

JPD 4.34 JPD 4.04

To see what good looks like click on the 'Benchmark' tab and look up the GeoType along the top and the product down the

lefthand column. The Geotype for the OUC your engineer works in is displayed below

NOTE: OUC lookup for last week Actuals (w/e 07/11) failed to update - results have been

reloaded to correctly reflect the OUC changes that were made

CAL 10 Jobs Banding UG 11 Jobs Banding LTOK 3 Jobs Banding

Average Time On Task 86 - Average Time On Task 93 - Average Time On Task 142 -

Task Out Rate 5.32 VT Task Out Rate 4.88 VT Task Out Rate 3.22 -

Success Rate 80.0% B Success Rate 54.5% VB Success Rate 100.0% -

JPD 4.26 T JPD 2.66 B JPD 3.22 -

Broadband 17 Jobs Banding Copper Provision 8 JobsBanding

FTTC Provision 4 JobsAverage Time On Task 89 - Average Time On Task 91 - Average Time On Task 117Task Out Rate 5.13 VT Task Out Rate 5.00 T Task Out Rate 3.88Success Rate 94.1% T Success Rate 75.0% M Success Rate 100.0%

JPD 4.83 VT JPD 3.75 T JPD 3.88

Other 25 Jobs All Products 78 JobsAverage Time On Task 88 Average Time On Task 93Task Out Rate 5.17 Task Out Rate 4.92Success Rate 84.0% Success Rate 82.1%

JPD 4.34 JPD 4.04

To see what good looks like click on the 'Benchmark' tab and look up the GeoType along the top and the product down the

lefthand column. The Geotype for the OUC your engineer works in is displayed below

NOTE: OUC lookup for last week Actuals (w/e 07/11) failed to update - results have been

reloaded to correctly reflect the OUC changes that were made

CAL 10 Jobs Banding UG 11 Jobs Banding LTOK 3 Jobs Banding

Average Time On Task 86 - Average Time On Task 93 - Average Time On Task 142 -

Task Out Rate 5.32 VT Task Out Rate 4.88 VT Task Out Rate 3.22 -

Success Rate 80.0% B Success Rate 54.5% VB Success Rate 100.0% -

JPD 4.26 T JPD 2.66 B JPD 3.22 -

Broadband 17 Jobs Banding Copper Provision 8 JobsBanding

FTTC Provision 4 JobsAverage Time On Task 89 - Average Time On Task 91 - Average Time On Task 117Task Out Rate 5.13 VT Task Out Rate 5.00 T Task Out Rate 3.88Success Rate 94.1% T Success Rate 75.0% M Success Rate 100.0%

JPD 4.83 VT JPD 3.75 T JPD 3.88

Other 25 Jobs All Products 78 JobsAverage Time On Task 88 Average Time On Task 93Task Out Rate 5.17 Task Out Rate 4.92Success Rate 84.0% Success Rate 82.1%

JPD 4.34 JPD 4.04

To see what good looks like click on the 'Benchmark' tab and look up the GeoType along the top and the product down the

lefthand column. The Geotype for the OUC your engineer works in is displayed below

NOTE: OUC lookup for last week Actuals (w/e 07/11) failed to update - results have been

reloaded to correctly reflect the OUC changes that were made

CAL 10 Jobs

Average Time On Task 86 - Average Time On Task 93 - Average Time On Task 142 -

Task Out Rate 5.32 VT Task Out Rate 4.88 VT Task Out Rate 3.22 -

Success Rate 80.0% B Success Rate 54.5% VB Success Rate 100.0% -

JPD 4.26 T JPD 2.66 B JPD 3.22 -

Broadband 17 JobsAverage Time On Task 89 - Average Time On Task 91 - Average Time On Task 117Task Out Rate 5.13 VT Task Out Rate 5.00 T Task Out Rate 3.88Success Rate 94.1% T Success Rate 75.0% M Success Rate 100.0%

JPD 4.83 VT JPD 3.75 T JPD 3.88

Other 25 Jobs All Products 78 JobsAverage Time On Task 88 Average Time On Task 93Task Out Rate 5.17 Task Out Rate 4.92Success Rate 84.0% Success Rate 82.1%

JPD 4.34 JPD 4.04

To see what good looks like click on the 'Benchmark' tab and look up the GeoType along the top and the product down the

lefthand column. The Geotype for the OUC your engineer works in is displayed below

NOTE: OUC lookup for last week Actuals (w/e 07/11) failed to update - results have been

reloaded to correctly reflect the OUC changes that were made

• There is a greater level of detail underneath calculated productivity, which goes all the way down to Success Rate & Task Out Rate at product level (left)

• This breakdown at product level helps managers to understand the key areas where Engineers are performing well, as well as those where they need some help

• Overall Productivity is also Mix-Adjusted, so Engineers are measured against the same mix of work as their peers

Why is Calculated Prod more useful than iPop?

Engineer performance is Measured against

(local) peers – it’s not a fixed or UK-wide target.

Engineer Productivity is mix-adjusted by the

type of products they work on.

Measures time spent doing ALL tasks and how well they are done e.g. Furthers are counted. This better reflects an Engineers working day

than iPop.

It is broken down into key components (Task-Out Rate and Success Rate) which allows Engineers underneath high level

measures.

Simplicity - For Engineer and Manager, it looks at specific work

types versus a rolled up composite

measure.The score is broken down to Task Out Rate & Success Rate at Product

level, so clear guidance where improvements are required by

product can be given, allowing for more relevant coaching

conversations.

Only Time on tasks is considered inc.

travel time, but not non-productive time e.g. assist